Have used NWT at Waterfoot several times and have always been pleased with the service and professionalism. I recently placed a small order with Matt who was brilliant. He was very obliging and his cu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used the Waterfoot branch many times now. The level of service is excellent and they've never let me down - last minute deliveries and even unloading the wood and carefully putting it round the b... See more
Company replied
I visited your walkden branch yesterday,and the leval of service was absolutly brilliant. The gentleman who served me was called Scott. He helped me with my purchases and sorted out my delivery... See more
Company replied
Wow, what friendly helpful staff, been to lots of businesses over the years that are good but these guys go above and beyond, nothing is too much trouble for them, very knowledgeable about their prod... See more
Company replied
Company details
- Lumber Store
- Aggregate Supplier
- Do-it-Yourself Shop
- Fence Supply Store
- Hardware Store
- Home Improvement Store
About North West Timber Treatments
Written by the company
North West Timber Treatments (NWTT) is a proud, family-owned timber and builders merchant, and the leading independent supplier of timber, decking, and building materials across the North West of England.
With over 30 years of experience, we’ve built a strong reputation for delivering high-quality products, exceptional service, and outstanding value. Whether you're a DIY enthusiast, a professional tradesperson, a contractor, or a local authority, we’re here to support your project—big or small.
All our depots are fully stocked with a wide range of timber and building materials, and our knowledgeable team is always on hand to offer expert advice and friendly service. At NWTT, we’re committed to keeping our prices competitive while maintaining the high standards our customers have come to expect.
Shop fencing Shop decking Shop timber materials Shop monthly offers
Call into one of our NWTT stores today for inspirational ideas, friendly faces and competitive prices. We have everything you need to transform your outdoor space in an instant. Our friendly & knowledgeable team are on hand to help!
Contact info
NWTT House, Lockett Road, South Lancashire Industrial Estate, Wigan, WN4 8DE, Ashton-in-Makerfield, United Kingdom
- 01942 720777
- sales@nwtt.co.uk
- nwtt.co.uk
4.8
Excellent
921 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from North West Timber Treatments
Thank you for your kind words! We're glad you found the ordering process simple, the pricing great, and delivery fast. We appreciate your support and look forward to helping you again!
Reply from North West Timber Treatments
Thank you so much for your continued support over the last ten years Paul! We're thrilled to hear you've consistently had excellent service with us. It means a lot to have loyal customers like you!
Reply from North West Timber Treatments
Thank you for your review! We're so glad to hear the delivery driver was brilliant — we’ll be sure to pass on your kind words. If you need anything else, we’re always here to help!
Fence panels - Very Poor Quality
Ordered a number of fence panels. Driver was very helpful. Panels were painted as soon as delivered. When we tried to install them, two appeared to be too large and we had to cut a slice down one side. Wood was too raw, has started to shrink and unpainted surface can be seen and wood has started to buckle
March 9, 2025
Reply from North West Timber Treatments
Hi, thank you for your feedback. I believe our Sales Team have now spoken to you directly. Your feedback has been looked into and has been passed on to our production team.
They have always got what I want and…
They have always got what I want and delivery is hassle free
March 2, 2025
Reply from North West Timber Treatments
Thank you for your kind words! We're glad to hear we consistently have what you need and that delivery is smooth and hassle-free. We really appreciate your continued support!
Easy to order cheap delivery and good…
Easy to order cheap delivery and good communication
March 2, 2025
Reply from North West Timber Treatments
Thank you for your great feedback! We're glad you found the ordering process easy, delivery affordable, and communication clear. We appreciate your support and look forward to helping you again!
Great company
Driver was very friendly and put my items where I wanted them. The items arrived on the promised delivery day. 1st class service thank you
March 8, 2025
Reply from North West Timber Treatments
Thank you for your lovely review! We're so pleased to hear everything arrived as promised and that our driver provided first-class service. We really appreciate your support – thank you!
Delivered as promised & driver helpful.
February 28, 2025
Reply from North West Timber Treatments
Thank you for your review! We're glad everything was delivered as promised and that our driver was helpful. We appreciate your support and look forward to serving you again!
Reply from North West Timber Treatments
Thank you for your feedback! We're pleased to hear you were happy with the quick delivery and the quality of the timber. We appreciate your support and hope to help with your next project soon!
The delivery was on time and the drive…
The delivery was on time and the drive was very polite
March 4, 2025
Reply from North West Timber Treatments
Thank you for your review! We're glad to hear your delivery arrived on time and that our driver provided great service. We appreciate your support and look forward to serving you again!
Reply from North West Timber Treatments
Thanks for the 5 star review Neil, hope to see you in branch again very soon!
Ordering online
Easy to order online and delivered the panels on time. The panels were very good quality
February 27, 2025
Reply from North West Timber Treatments
Thanks for the great review Paul, we're glad you had a hassle-free online shopping experience and are happy with our product quality. Hope to see you in branch sometime soon!
Fencing concrete arrived promptly.
Fencing concrete arrived promptly with short lead time. Good product at sensible prices. Delivery driver polite and helpful.
February 26, 2025
Reply from North West Timber Treatments
Thank you for your great feedback! We're glad to hear your fencing concrete arrived quickly and that you were happy with the product and pricing. We'll also pass on your kind words to our delivery driver!
Great support and advice
Jacob Bradley was really helpful in calculating quantities of material and recommending appropriate fixings etc for my fencing project.
Delivery was efficient and the driver helpful in moving the wood to a convenient place.
Thank you for the excellent service!
March 7, 2025
Unprompted review
Reply from North West Timber Treatments
Thank you for your fantastic review! We're so pleased to hear that Jacob was able to assist with your fencing project and that our delivery team made the process smooth for you. We'll be sure to pass on your kind words! If you ever need anything else, we're always happy to help.
Good service.
The driver was very helpful and put the fence panel in the extension at the side of the house for safety.
February 24, 2025
Reply from North West Timber Treatments
Thank you for your review! We're glad to hear our driver went the extra mile to ensure your fence panel was placed safely. We appreciate your support and look forward to serving you again!
Very friendly people who are helpful…
Very friendly people who are helpful and give excellent service
March 24, 2025
Unprompted review
Reply from North West Timber Treatments
Thank you for your kind words! We're delighted to hear that our team provided friendly and excellent service. We truly appreciate your support and look forward to helping you again!
great customer service
great customer service. very friendly and helpful delivery driver.
February 15, 2025
Reply from North West Timber Treatments
Thank you for your kind words! We're glad you had a great experience with our customer service and delivery team. We’ll be sure to pass on your feedback!
Used NWT several times now for various…
Used NWT several times now for various timber orders. Good value products and reliable service.
February 21, 2025
Reply from North West Timber Treatments
Thank you for your continued support! We're delighted to hear you've had a great experience with our products and service. We look forward to helping you with your future timber needs!
Reply from North West Timber Treatments
Thank you for your review! We're glad to hear you found our service quick and efficient. We appreciate your support and look forward to helping you again!
Great company
Absolutely brilliant company friendly helpful staff who go out of their way to bring you the best possible service ..thank you guys you made a tricky job that much easier 😁
HIGHLY RECOMENDED👍
February 1, 2025
Unprompted review
Reply from North West Timber Treatments
Thank you for your amazing feedback! We're thrilled to hear that our team went the extra mile to help you. Making your job easier is what we're here for! We truly appreciate your recommendation and look forward to helping you again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.