Have used NWT at Waterfoot several times and have always been pleased with the service and professionalism. I recently placed a small order with Matt who was brilliant. He was very obliging and his cu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used the Waterfoot branch many times now. The level of service is excellent and they've never let me down - last minute deliveries and even unloading the wood and carefully putting it round the b... See more
Company replied
I visited your walkden branch yesterday,and the leval of service was absolutly brilliant. The gentleman who served me was called Scott. He helped me with my purchases and sorted out my delivery... See more
Company replied
Wow, what friendly helpful staff, been to lots of businesses over the years that are good but these guys go above and beyond, nothing is too much trouble for them, very knowledgeable about their prod... See more
Company replied
Company details
- Lumber Store
- Aggregate Supplier
- Do-it-Yourself Shop
- Fence Supply Store
- Hardware Store
- Home Improvement Store
About North West Timber Treatments
Written by the company
North West Timber Treatments (NWTT) is a proud, family-owned timber and builders merchant, and the leading independent supplier of timber, decking, and building materials across the North West of England.
With over 30 years of experience, we’ve built a strong reputation for delivering high-quality products, exceptional service, and outstanding value. Whether you're a DIY enthusiast, a professional tradesperson, a contractor, or a local authority, we’re here to support your project—big or small.
All our depots are fully stocked with a wide range of timber and building materials, and our knowledgeable team is always on hand to offer expert advice and friendly service. At NWTT, we’re committed to keeping our prices competitive while maintaining the high standards our customers have come to expect.
Shop fencing Shop decking Shop timber materials Shop monthly offers
Call into one of our NWTT stores today for inspirational ideas, friendly faces and competitive prices. We have everything you need to transform your outdoor space in an instant. Our friendly & knowledgeable team are on hand to help!
Contact info
NWTT House, Lockett Road, South Lancashire Industrial Estate, Wigan, WN4 8DE, Ashton-in-Makerfield, United Kingdom
- 01942 720777
- sales@nwtt.co.uk
- nwtt.co.uk
4.8
Excellent
920 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a great experience with these guys…
Had a great experience with these guys and the staff go above and beyond, great service from the Skelmersdale depo
March 6, 2026
Unprompted review
Great delivery driver
Ordering was easy, very knowledgable staff and reasonable pricing.
The delivery Driver, Edvins, is an star! Helpful and so friendly, nothing too much for him with the delivery. Respected my property and so understanding. A credit to the company.
February 17, 2026
Unprompted review
Prompt delivery and sturdy fence
Prompt delivery and sturdy fence! I'll definitely be returning for more purchases with you in the future. Appreciate it!
December 30, 2025
Unprompted review
Excellent staff throughout
Excellent staff throughout
Very helpful
Will use again
November 26, 2025
Unprompted review
Tony (from the Waterfoot depot)
Tony (from the Waterfoot depot) delivered me 3 tonne bags of hardcore. Because there was a skip in the way, I thought he would have to just drop it in the vags on the street. However, he did a lot of angering around and managed to drop all three bags exactly where I needed them. Top guy, extremely helpful, saved me so much work.
November 17, 2025
Unprompted review
Reply from North West Timber Treatments
Thank you for your 5 star review and great feedback about Tony. We will be sure to pass this on. Hope to see you again soon!
Very knowledgeable advice will…
Very knowledgeable advice will definitely use again for all our timber needs
May 12, 2025
Reply from North West Timber Treatments
Thank you for your 5 star review! We hope to see you in branch again very soon.
Amazing service @ Waterfoot Branch
I've used the Waterfoot branch many times now. The level of service is excellent and they've never let me down - last minute deliveries and even unloading the wood and carefully putting it round the back of the house when we've not been home. Fantastic service. Won't hesitate to use them again and again and always recommend them to others.
October 2, 2025
Unprompted review
Reply from North West Timber Treatments
Thank you so much for your review! We will be sure to pass this on to the team at our Waterfoot branch. We hope to see you again in branch soon!
Awesome customer service !!!
I visited your walkden branch yesterday,and the leval of service was absolutly brilliant.
The gentleman who served me was called Scott.
He helped me with my purchases and sorted out my delivery day and time and was very profetional all the way through this process.
Scott is a credit to your company and his customer service was faultless
Many thanks to scott and all the team at your walkden branch.
Yours faithfully
Mr Paul Nuttall
September 23, 2025
Unprompted review
Reply from North West Timber Treatments
Thank you, Mr. Nuttall, for your fantastic feedback! We’re so pleased to hear Scott at our Walkden branch looked after you so well and made the whole process smooth and professional. We’ll be sure to pass your kind words on to him.
Thanks again for choosing NWTT. We look forward to seeing you again soon!
Fantastic service from the guys Lee and…
Fantastic service from the guys Lee and Keenan at Waterfoot…Fist time using them today and within and hour they had delivered my building supplies …Brilliant service
I will use them all the time now I’m in the area
September 5, 2025
Unprompted review
Reply from North West Timber Treatments
Thank you for the brilliant review! We’re so glad Lee and Keenan at Waterfoot made such a great first impression and got your supplies out so quickly. Delighted to have you on board and we look forward to helping you with many more projects!
Mostly good
Delivery schedule and timing was exactly as asked for and the delivery guys were helpful. Good price. Only gripe was that one of the timber posts was in pretty poor condition - as I didn't use it for 2-3 weeks after delivery I didn't complain but would recommend check everything at the time of delivery.
June 6, 2025
Reply from North West Timber Treatments
Hi John,
Thank you for taking the time to leave us a review — we really appreciate your feedback.
We're pleased to hear that the delivery schedule met your expectations and that our team was helpful on site. It's great to know you found our pricing competitive too.
We're sorry to hear about the condition of one of the timber posts. While we understand it wasn’t noticed until a few weeks later, we always encourage customers to check their order upon delivery so we can resolve any issues promptly. Your recommendation is noted and appreciated — it helps us improve our service.
If there's anything further we can assist you with, please don’t hesitate to get in touch.
They've got more stuff than just timber
Called in today at the Waterfoot branch with the intention of getting a few bits of wood for a job I'm doing. Left having had a price for some materials I'd just ordered with another firm smashed (I cancelled the order with the other firm and happily gave my money to NW timber). NW timber saved me a few hundred pounds and the delivery was made the same day. I did have some technical queries regarding some of the materials I was ordering, the chaps (think it was Lee and Keenan, sorry if I got your names wrong) were very knowledgeable but when they weren't 100% on one of my questions they made a few quick phone calls to people who could get me an answer. I have to say it was one of the best experiences I've had over the last few years. Polite, swift, knowledgeable service from people who do care and are happy to go over and above to get the customer the right product for their needs. I've been in the building trade for 30 years and I WILL be using them again, they'll be my first port of call and I can happily recommend them to anyone else. If you're thinking of getting some materials give them a call and see if they've got what you need, they sell a lot more than just timber.
August 27, 2025
Unprompted review
Reply from North West Timber Treatments
Wow - what an incredible review! That means a lot, especially coming from someone with 30 years in the trade. Huge credit to Lee, Keenan, and the Waterfoot team for going the extra mile. Saving you money, same-day delivery, and making sure you had the right answers is exactly what we’re about. Thanks for trusting NWTT. We look forward to being your first choice for many more jobs ahead!
Staff very helpful nothing was to…
Staff very helpful nothing was to much trouble.
August 18, 2025
Unprompted review
Reply from North West Timber Treatments
Thanks for your kind words! Our team is always happy to go the extra mile – glad we could help make things easy for you.
Customer service
My dad came in today and he said Fantastic service from Josh Bradley. Excellent, well done lad
August 1, 2025
Unprompted review
Reply from North West Timber Treatments
Thank you for passing that on, we love hearing it! Huge shoutout to Josh Bradley for the fantastic service, we’ll make sure he gets the credit he deserves. Appreciate your support!
👍👍👍 5🌠
Wow, what friendly helpful staff, been to lots of businesses over the years that are good but these guys go above and beyond, nothing is too much trouble for them, very knowledgeable about their products.
Thank you to Lee, Keenan and the team
August 1, 2025
Unprompted review
Reply from North West Timber Treatments
Thank you for the amazing review! We're thrilled to hear that Lee, Keenan, and the team went above and beyond to help. We'll be sure to pass on your kind words. It means a lot to have your support and we’re always here when you need us!
Reply from North West Timber Treatments
Thank you for the great feedback! We're glad you were happy with both the customer service and delivery. We really appreciate your support!
Came quick and solid fence definitely…
Came quick and solid fence definitely be shopping again with yourself in the future. Thanks
June 13, 2025
Reply from North West Timber Treatments
Thanks a lot! We're glad to hear your fencing arrived quickly and you're happy with the quality. Looking forward to helping you out again in the future - we appreciate the support!
Best around
Used on a few occasions and would recommend to anyone. Always a good price and a good quality product as well. The delivery driver was very helpful and friendly, couldn’t ask for a better service
June 17, 2025
Reply from North West Timber Treatments
Thanks so much for the kind words! We're really glad to hear you've had a consistently good experience with us - from great prices and quality products to helpful, friendly delivery. We appreciate your recommendation and look forward to helping you again soon!
Easy ordering
Easy ordering, helpful phone call about my order and very helpful delivery driver
June 17, 2025
Reply from North West Timber Treatments
Thanks for the great feedback! We're really pleased to hear the ordering process was smooth, our team were helpful on the phone, and the delivery driver made a good impression. Appreciate you choosing NWTT!
Easy to order online and in person
Easy to order online and in person. Friendly and helpful staff and delivery driver.
June 16, 2025
Reply from North West Timber Treatments
Thanks so much for the lovely feedback! We're glad to hear both our online and in-person service hit the mark, and we’ll pass your kind words on to the team and driver. Always here to help!
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