Olsten Reviews 111

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently express their love for the products, particularly highlighting the beautiful and divine scents of the candles and other items. The quality of the products is frequently praised, with people noting that the candles burn beautifully and evenly, and their fragrance lingers for a long time. Reviewers also appreciate the excellent service, from the ordering process to the swift and well-packaged delivery. However, some customers also noted that while the products were well-packed, the delivery time was sometimes slow.

What people talk about most

Product

People report positive experiences with products, consistently praising their quality, beautiful scents, and... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent products and wonderful... See more

Delivery service

Clients share positive opinions on delivery service, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service, quick and efficient communication and the best candle scents in my view. My favourite is 'Drawing Room'. So pleased with my purchases over the years! You can also get lovel... See more

Rated 5 out of 5 stars

What a fantastic brand! I first discovered Olsten on a visit to St Leonard’s a couple of years ago and I now can’t be without the peppermint and eucalyptus candles - they smell absolutely divine and c... See more

Company replied

Rated 5 out of 5 stars

I was introduced to Olsen during a visit to Sussex - and feel in love with the fragrance of their liquid hand soap and lotion. I ordered some for myself and was delighted with the speedy and courteous... See more

Rated 5 out of 5 stars

I have been a customer of Olsten for many years. I absolutely love all the products. Candles, handwash, wax melts. Their customer service is excellent. Items arrive quickly. Quality product. Thank you... See more


Company details

  1. Candle Store

Written by the company

Hand Poured candles, hand washes, luxury matches and gift sets. Made in East Sussex


Contact info

4.9

Excellent

TrustScore 5 out of 5

111 reviews

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Asks customers to review

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Rated 5 out of 5 stars

High quality beautiful products, love the refill and subscription options

Can’t rate Olsten and Beca’s beautiful products highly enough. You know when you walk into a room and can still smell the candle’s scent from the previous evening, that it’s made with high quality ingredients and perfumed all the way through the wax. Love the subscription and being surprised each month with a different scent - I’ve tried ones I wouldn’t have normally thought to select and they’ve all been amazing. Beca’s customer service is exemplary - an order got broken in the post and she had a replacement in the post same day. But my favourite thing about Olsten is the refill option - sometimes choosing the more sustainable, eco option of any product can feel like a compromise on quality and ease of use, but these refills are a pure luxury and truly a treat.

August 26, 2024
Rated 5 out of 5 stars

Amazing candles that smell forever

Amazing candles that smell forever! I’ve been using Becca since she started her small business up! And really enjoyed my monthly candle subscription. I’ve got numerous candles plotted all over the house which let off and nice aroma even when not alight! Look no further to this small sustainable company in Robertsbridge.

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Really helpful & products arrived…

Really helpful & products arrived promptly.
I had an issue with the delivery address not being the billing address so emailed Beca. She emailed back straight away & we came up with a solution.
Will definitely use again

June 26, 2024
Rated 5 out of 5 stars

Support our local businesses

I have been purchasing candles from Becca from the very start! I currently have a candle dotted about every room of the house, an absolutely love my monthly subscription of candle refills. They smell delightful and last for ages. My favourite candle is peppermint & eucalyptus & the drawing room & coffee - please bring it back in stock. Lovely to support a friend and local business too.

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful service as always

Wonderful service as always. I love these candles, they are such wonderful scents. I really like the ethos of the business owner. We should all support small business!

December 24, 2023
Rated 5 out of 5 stars

Beautiful packaging and scent

Beautiful packaging and scent. The handwritten note that came with the soap was such a lovely touch. Will definitely be shopping with Olsten again!

December 11, 2023
Rated 5 out of 5 stars

Candle workshop

Everything about this workshop was perfect. As they are in small groups it feels individual and personal. Theres plenty of time to ask questions as you make your own candles and the afternoon tea completed the whole experience.

November 20, 2023
Rated 5 out of 5 stars

Just love all my candles from Olsten

Just love all my candles from Olsten. The quality is consistent. They smell amazing. Highly recommend.
They burn evenly and look amazing too. Love that I buy my candles from a local small business which has great customer service too. Thanks Beca. My house always smells of Rye Bay!

October 6, 2023

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