Olsten Reviews 111

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently express their love for the products, particularly highlighting the beautiful and divine scents of the candles and other items. The quality of the products is frequently praised, with people noting that the candles burn beautifully and evenly, and their fragrance lingers for a long time. Reviewers also appreciate the excellent service, from the ordering process to the swift and well-packaged delivery. However, some customers also noted that while the products were well-packed, the delivery time was sometimes slow.

What people talk about most

Product

People report positive experiences with products, consistently praising their quality, beautiful scents, and... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent products and wonderful... See more

Delivery service

Clients share positive opinions on delivery service, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service, quick and efficient communication and the best candle scents in my view. My favourite is 'Drawing Room'. So pleased with my purchases over the years! You can also get lovel... See more

Rated 5 out of 5 stars

What a fantastic brand! I first discovered Olsten on a visit to St Leonard’s a couple of years ago and I now can’t be without the peppermint and eucalyptus candles - they smell absolutely divine and c... See more

Company replied

Rated 5 out of 5 stars

I was introduced to Olsen during a visit to Sussex - and feel in love with the fragrance of their liquid hand soap and lotion. I ordered some for myself and was delighted with the speedy and courteous... See more

Rated 5 out of 5 stars

I have been a customer of Olsten for many years. I absolutely love all the products. Candles, handwash, wax melts. Their customer service is excellent. Items arrive quickly. Quality product. Thank you... See more


Company details

  1. Candle Store

Written by the company

Hand Poured candles, hand washes, luxury matches and gift sets. Made in East Sussex


Contact info

4.9

Excellent

TrustScore 5 out of 5

111 reviews

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Asks customers to review

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Rated 5 out of 5 stars

Brilliant

Candles are beautiful, amazing scents and service is fantastic. My favourite candle company.

September 20, 2023
Rated 5 out of 5 stars

Beautifully fragrant local candles

You can tell these candles are made with love, attention to detail and integrity. I love that I can support a local business in a small way by being able to both purchase and collect my candles direct from Rebecca. The scents of the candles are amazing and not over powering like other commercial candles I've bought in the past and are beautifully packaged. I will be recommending Olsten to all my friends.

January 12, 2023
Unprompted review
Rated 5 out of 5 stars

I have just received a beautiful Lime…

I have just received a beautiful Lime Basil and Mandarin candle and lovely ceramic dish as a present for my birthday , the fragrance is exquisite and the dish so wonderfully made , it’s so nice to receive a gift supporting a small business which is so important.
I highly recommend Olsten

July 6, 2022
Unprompted review
Rated 5 out of 5 stars

Fabulous candles

I have burnt several of these candles at home. The fragrance of all of them has been beautifully balanced. I am gradually working my way through all of them. I now don't by scented candles from anywhere else. Looking forward to the Christmas scents again.

August 13, 2021
Unprompted review
Rated 5 out of 5 stars

Ordered 4 bottles of the plum and…

Ordered 4 bottles of the plum and rhubarb soap. Absolutely love the smell,and such great service. Parcel arrived beautifully packed. Move over Jo Malone candles I will definitely be treating myself to olsten candles.

March 3, 2021
Unprompted review
Rated 5 out of 5 stars

Step aside Yankee!

Step aside, Yankee, there's a new candle maker who's my favourite! These candles smell gorgeous and come in lovely packaging. If you're thinking about buying one, you won't regret it!

December 10, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing products, amazing service.

A fantastic company from start to finish. Candles smell amazing, customer service is brilliant. I love the fact that the packaging is all eco-friendly and that so much thought goes into the products. Could not recommend more highly.

December 10, 2020
Unprompted review
Rated 5 out of 5 stars

I got myself one of these candles after a friend recommended them and I needed to up my self-care. They are my new addiction

I got myself one of these candles after a friend recommended them. I find that the aromas really fill the room and make me feel warm & cosy. I LOVE all of the ones I’ve purchased so far, particularly the gingerbread one 💛. I have recommended them to lots of friends & my customers too (as I use vegan skincare in my beauty salon). Treat yourself; you won’t be disappointed x

December 8, 2020
Unprompted review
Rated 5 out of 5 stars

I love these candles

I love these candles! They are beautifully hand made with amazing aromas that fill the whole house. They are all amazing, but Our favourite so far is the black plum and rhubarb. Great value too.

December 7, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service provided from Olsten

Excellent service provided from Olsten. They dispatched my order on the same day it was received. All items were beautifully wrapped in recycled materials and the candles themselves smelt divine. Would I use this company again - absolutely!

December 7, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing candles

I purchased a number of candles from Olsten soy. My favourite has to be Gin and Tonic which smells great and burns so nicely. Received package promptly with helpful cover note about getting the best of the candles. I then purchased a gift set for my mother in law. When I checked delivery the company quickly gave me confirmation of when delivered etc. Would definitely use again.

December 7, 2020
Unprompted review
Rated 5 out of 5 stars

Beautiful Candles

I love these candles, they have an amazing fragrance and burn beautifully. Good quality and value for money with the added bonus of being Eco friendly. The packaging is lovely and the candles and hand washes make ideal presents, if you can bear to give them away. The customer service is brilliant and delivery is free if you live close enough. I highly recommend this small business and will continue to support it.

December 7, 2020
Unprompted review
Rated 5 out of 5 stars

Exceptional Products & Service

Absolutely beautiful products - candles & hand-washes, all packaged perfectly and sent in good time. Wonderful customer service should you need to contact them to (perhaps ask for a handwritten gift note for example). Nothing is too much trouble, and it’s even better knowing you’re supporting a small, independent business with handmade products. Long may they continue doing what they do, exceptionally well.

December 7, 2020
Unprompted review

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