Onetoonedogtrainingschool Reviews 

158
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff's expertise and dedication, highlighting their ability to achieve significant behavioral improvements in dogs, even in challenging cases. Many people found the training service life-changing, noting remarkable progress in their pets' obedience and confidence. The overall user experience is frequently positive, with people appreciating effective methods and a supportive approach. However, some people were dissatisfied, reporting concerns about animal welfare and the suitability of training methods. Reviewers also mentioned concerns regarding residential training and the completeness of records for dogs sold.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many praising a specific team member and their team for... See more

Service

People report positive experiences with service, with many customers expressing satisfaction with the... See more

Product

Clients share ambiguous opinions on the product, with some reviewers expressing satisfaction with the... See more

Price

Users describe ambiguous interactions with price, with some customers feeling that the service was worth... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing satisfaction with the training... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It has been really good at helping my dog in behaviour and going out as a service dog, not only has this training helped with her recall, it has also helped her build confidence in and out of the hous... See more

Rated 5 out of 5 stars

Just had my first training session with Rob , & already seeing a result great stuff highly recommend onetoone training shcool . Robs providing one to one training just with me him & my dog working on... See more

Rated 5 out of 5 stars

bob is doing a fantastic job of training german shepherd and myself for obedience training and family personal protection dog training we train once a week for 2 hours he videos each lesson f... See more

Rated 5 out of 5 stars

I enquired about getting help with my very aggressive cocker spaniel and Bob got back to me straight away and booked an appointment to come and see him. Thanks to Bob In only 3 sessions I’ve seen a ma... See more



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

158 reviews

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4.3

All reviews

(158)

95 reviews in the last 12 months

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Rated 5 out of 5 stars

I've been out a few times with Bob and…

I've been out a few times with Bob and have seen a marked improvement in my dogs response,
The guy seems to know what he's doing and am happy to continue my training

September 12, 2025
Unprompted review
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Reply from Onetoonedogtrainingschool

Thank you so much for your review.

Rated 5 out of 5 stars

I find this experience extremely…

I find this experience extremely rewarding as I’d lost all confidence in going out. The reward is to see my puppy react positively to my instructions. Bob is great at training my puppy and she immediately responded to him.looking forward to weeks ahead.

September 4, 2025
Unprompted review
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Reply from Onetoonedogtrainingschool

Thank you for your review.

Rated 5 out of 5 stars

Rob is clearly an expert dog trainer…

Rob is clearly an expert dog trainer and handler. Within minutes our over excited, disobedient, and unresponsive dog was behaving like a good family obedience dog.
Rob and the team have lots of expertise and are responsive and helpful. They also travel all over Scotland and provide lifetime support.
Our dog is 90% improved, much more responsive and obedient and as owners, we are more aware of what we need to do to support our good boy.

September 3, 2025
Unprompted review
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Reply from Onetoonedogtrainingschool

Thank you for your review

Rated 5 out of 5 stars

Great service from rob

Great service from rob. Have been coming with my Rottweiler now for a few months huge improvement. Rob gives advice on training at home and great equipment to help with it. Would highly recommend

May 24, 2025
Unprompted review
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Reply from Onetoonedogtrainingschool

Thank you for your review

Rated 5 out of 5 stars

3 year old Rottweiler - Behavioural issues

Rob is an extremely gifted and talented dog trainer. Before his time with our 3 year old Rottweiler (Max), he hadn’t had much interaction with strangers and other dogs, which had caused behavioural issues. Within 15 minutes Rob had bonded with Max and had him totally compliant to his commands. Max’s temperament and attitude has changed dramatically (for the better) following his ongoing training and is a much calmer, happier dog. I would highly recommend Rob for dogs with similar behavioural issues as Max

August 15, 2025
Unprompted review
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Reply from Onetoonedogtrainingschool

Thank you for your review

Rated 5 out of 5 stars

Rob came out to see my dog lexi today

Rob came out to see my dog lexi today, who is a very anxious dog & coz of this seems aggressive around new people, within an hour of being with rob shes like a new dog already, she was around screaming children & didn't react once, she walked by his side and sat when he said, I cant wait to see what the future holds for her with his help, as already I see a huge difference with her, cant thank him enough

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic support and training service

One-to-one dog training school are helping me with an aggressive french bull dog.
Who has been cause issues with my care. Team
Before training started I could not take him
Out. As it was difficult
He now walks better without pulling on a lead
I can't thank . The team enough for 24 support there. Let me what time there. Coming and providing videos off training each training session

August 9, 2025
Unprompted review
Rated 5 out of 5 stars

Clair and nilly review

He is an amazing trainer and my dog ans i work extremely well with him rob in my eyes are a 5 star trainer and my dog and I love working with him very much

August 5, 2025
Unprompted review
Rated 1 out of 5 stars

It’s all a scam!

It’s all a scam!! Stay away from them!!!!!

He came to ours (Scotland )to collect our dog, first thing I noticed is my dog shocking with his collar which he said it was fine as my dog wasn’t used to collars… first lie
When my dog came back 3 weeks later not 2 as it was what we agreed it came underweight and stinking of urine even though he was just sent to a dog groomer, he said that he was underweight because of much exercise my dog was having and he wasn’t used to it… second lie
we took him out for a walk and it was clear the lack of training, he was even more reactive to dogs than before… his answer was that we needed a 1-2-1 session with him so he can show us how to do it, never showed up… third lie.

My dog was stuck in a van for days during the heat wave… he came back underweight, clearly dehydrated and lacking any sort of training.

No refund has been made as “his accounts are frozen”

Please protect your animals and don’t send them to him.

May 22, 2025
Unprompted review
Rated 1 out of 5 stars

Conned innocent people out of thousands…

Conned innocent people out of thousands for a dog that was supposed to be trained, the dog had no training would not walk on a lead would jump up on people. He provided no paperwork with the dog who was not microchipped or vaccinated. The dog hasd to be sent to reputable trainers to try and undo what Metcalf had done.
I cant be more explicit as this is going through the courts.
PLEASE DON'T GIVE THIS MAN ANY MONEY. Look on the Facebook page for a the warnings.
I wish we had done more research
As for his reply he doesn't deny conning people out of thousands and providing untrained, unchipped, unvaccinated dog

July 28, 2024
Unprompted review
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Reply from Onetoonedogtrainingschool

This review is a reply to a previous review that I have counteracted their lies. You did know about the Facebook page as I have evidence that you and the other bad reviews are a group of people out to destroy my good name. I have a Defra licence from the animal health and safety welfare organisation that my vans are up to the specific requirements needed to transport dogs. Which I can prove. They all have water and are treated very well! All my training and assessments are video recorded for my own as well as the dog and owners safety should anyone want to see them! Your lies will not destroy my business for your own gain.

Rated 1 out of 5 stars

One to one dog training school were in…

One to one dog training school were in Edinburgh on 10th July 2025 with 7 dogs in the back of the van.
The temperature was 26.5C.
None of the dogs had water or bedding. There is no aircon in the van and the crates have solid doors between the cargo space and the bulk head separating the front seats. There isn't even a spinning vent on the roof. The people from the first floor flat hanging out their windows confirmed this. Dogs from different households were also doubled up in the small crates.
Metcalfe and Mitchell had, by their own admission, travelled from Montrose - over two hours away - with those poor dogs in a mobile oven.

Metcalfe was parked up in a car park in Newport near the Taybridge on Monday night with a van full of dogs well after 23:00. There for the night or transporting those dogs to a proper facility where they could rest comfortably?
I of coursed called the Scottish SPCA as the dogs were clearly distressed.

When the SSPCA attended I recorded Metcalfe telling the inspector that two of the dogs were his. He later changed his mind and decided they belonged to a lady in Edinburgh but she had called him the previous night and asked him to keep the dogs for a further week.
What he didn't mention to the inspector is the owner was under the impression the dogs were kennelled in Nottinghamshire - his girlfriends unlicensed kennels.
When the owner called the dogs were already in Edinburgh and had been for the past 4 days - yes that's also recorded Metcalfe.

The owner did not want the dogs transported in the heat and had a family emergency. I know this because I have spoken to the owner.
Metcalfe then told the inspector the dogs were being returned that day.
Strange that they then ended up in Cumbria the following afternoon (see review by Kariss Dee). So the dogs that the owner didn't want transported in the heat then travelled a further 130 miles!! Did they then travel another 184 miles to the unlicensed kennels where the owner believed they had been all week?

All of these dogs had been driven around in the baking heat under the guise of training. What dog trainer with a shred of common sense trains dogs in a heat wave?

Please note many of the above reviews are left after one meeting with one to one dog training school. Metcalfe requests this and has even been known to write the reviews. He also uses a reputation management company to clean up anything negative that is written about him online.

I welcome your response Metcalfe. We are building a solid case of evidence against you.

EDIT

-You don't have a good name!! The negative reviews reflect that and the positive reviews are ones you have asked for on your first meeting with new clients.
- Your Defra licence is a class 2 which permits you to transport animals for no more than 8 hours. The two labs were in the van for at least 5 days that we have evidence of.
- Not one of the 7 dogs had 'free access to water' which is a requirement. How could they. The bowls were standard stainless steel. You didn't even have a container filled with water. You had to ask your client to fill a container and this was about 20 minutes after you arrived. All of this is recorded on video.
- Yes you do record some of your 'assessments'. There are plenty of them to see online but please feel free to share more.
- These are not lies. They are backed up with evidence both eye witness accounts and video recordings.
- "You will not destroy my business for your own gain" I have nothing to gain other than warning people about you, saving dogs and people’s hard earned money.
Cancellation in Castleford 28th July!Cancellation Turriff 29th July!! Lost business?!

July 10, 2025
Unprompted review
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Reply from Onetoonedogtrainingschool

This review is a reply to a previous review that I have counteracted their lies. You did know about the Facebook page as I have evidence that you and the other bad reviews are a group of people out to destroy my good name. I have a Defra licence from the animal health and safety welfare organisation that my vans are up to the specific requirements needed to transport dogs. Which I can prove. They all have water and are treated very well! All my training and assessments are video recorded for my own as well as the dog and owners safety should anyone want to see them! Your lies will not destroy my business for your own gain.

Rated 5 out of 5 stars

Reactive Mali Pup 🐕 to well behaved family protection Dog.

Reactive and previously traumatised Mali pup who was pretty much put on death row by everyone who met him until I found Rob and I can wholeheartedly say he has 150% saved our boy!

My Mali 🐕 pup is not only thriving under Rob’s guidance and training - he’s happier, calmer, and healthier because of what he is learning with Rob which is essentially what his job and role in our family is and as a result our whole household is happier, calmer and healthier.

My boy 🐕 is prospering because of our weekly interactions with Rob and I just wish I had found his sooner. 🙏🏼

Can’t wait to continue on this journey of watching my baby 🐕 boy become a top quality family protection dog. 🙏🏼

July 25, 2025
Unprompted review
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Reply from Onetoonedogtrainingschool

Thank you for your lovely review. May we continue to thrieve

Rated 1 out of 5 stars

I had a terrible experience with this…

I had a terrible experience with this company and its trainers. The cruel and inhumane training methods they used on my dog has negatively impacted his wellbeing and behaviour, causing him to be anxious and reactive. They charged me thousands of pounds and for what? Just to make my dog a nervous wreck. No after support from this company, no refunds and refuse to take accountability. Being disabled and a pensioner I don’t have a lot of money. Avoid this company

July 19, 2025
Unprompted review
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Reply from Onetoonedogtrainingschool

I am really sorry but I have no idea who you are? I did not train your dog! You don't have a lot of money but you imply you spent THOUSANDS OF POUNDS on dog training??? I am sorry that this happened to you but not with my company it did not. Good luck for the future.

Rated 5 out of 5 stars

Great Experience

I have had very good dog training experience of sessions with this company. My dog has came on leaps and bounds if you pardon the pun. She has so much more confidence as have I in taking her out to busy settings where there are lots of other dogs which I wouldn't of contemplated before given how highly strung her behaviour used to be. Thank you very much from Angela Mair

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Robert Metcalf has been brilliant!

Robert Metcalf has been brilliant with our dogs. They are on residential training and we are sent videos of their progress twice weekly. Our 2 Labradors were wild and uncontrollable, however they are well on their way to 5 star obedience. I was concerned with the recent hot weather and heat waves but Robert put my mind at ease sending me videos of them swimming in burns and in their crates with plenty water. When our dogs first began training they were under weight and Robert helped us get them on a raw food diet and got their weight up. Robert has gone out of his way to accommodate our dogs and helped when I had a family emergency. I recommend this service 100%

July 16, 2025
Unprompted review
Rated 1 out of 5 stars

Stay away!!

Rob come to meet our fear aggressive dog and from the start I had a bad feeling. He put a "correction" collar on which was choking her, I said it was too tight and he told me it would loosen. He had 2 other dogs in his van a black lab and a red lab, he also said he'd been to Scotland so I'm assuming these poor babies have been in that van all day in temperatures in the high 20s. The social media campaign others have mentioned...look it up. He used the red lab to introduce to my dog and clipped them together, when I questioned this he said it was fine and to let go of my dog. She was actually ok but the lab had a go at her so he took his hand to the lab and hit her on the nose which I really didn't like. I'm so glad he didn't have any space for residential training and that I met him before sending my baby away with him.

***Edit***
The whole response to my review is a blatant lie. I have receipts for everything (calls and messages) and will be providing them in the ongoing investigation against this vile company.

July 11, 2025
Unprompted review
Onetoonedogtrainingschool logo

Reply from Onetoonedogtrainingschool

I would like to respond in a positive light however I am struggling to find the words. The actual truth is that I did turn up and park at the end of your road as it was a shaded area to park my van. The dogs each had water and an air conditioned van. I had called you earlier to say we should leave the training as it was a hot day but you insisted. I eventually agreed as long as we would train under the shade. You brought your dog out in a harness and I put on a collar with your permission. I showed you four of my fingers fitting underneath in between the collar and neck of your dog which you were happy with as there was more than enough room. No dog was EVER mistreated on that day or any other. The social media campaign you are referring to is ran by one woman who is being investigated by the police. You have no proof of these slanderous accusations as they are simply not true!! You literally begged me to help with your dog on a hot day even though I expressed many times that it was too warm, does that sound like a responsible owner to you? I have in fact been informed by good authority that this meeting was a deliberate set up related to the proprietor of the facebook page. I care for all the dogs welfare I look after and treat them all with love, kindness and a gentle approach which is why I do this for a living, its my passion. I would thank you for your review but unfortunately it is packed with nothing but lies.

Rated 5 out of 5 stars

Impressive 1st Visit

First visit from the guys today and I am impressed. My GSD isn't overly keen on humans or other dogs as he is unsure how to behave. In one session we managed a short walk along with a doberman and have another shepherd on the path. So happy and can not wait for further sessions. Guys are absolutely amazing only regret not finding Rob and the team sooner.

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Couldn't recommend highly enough

Couldn't recommend highly enough
Rob and his team have been fabulous with our German Shepherd Nala. From a reactive nervous and over protective dog to a little sweetheart she is a completely different dog and living her best life

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing - 100% happy with results already.

Rob was very friendly and listened to everything we had to say about our training needs for our two dogs - yorkshire terrier and West highland terrier. Within less than a minute of taking each of our boys out on an initial assessment walk, both boys were extremely well behaved - it was absolutely amazing to see. The plan that Rob has suggested and the immediate response from our two dogs has given me confidence in getting to the results we are looking for. 100% happy with the results already.

June 11, 2025
Unprompted review

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