Onetoonedogtrainingschool Reviews 

159
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff's expertise and dedication, highlighting their ability to achieve significant behavioral improvements in dogs, even in challenging cases. Many people found the training service life-changing, noting remarkable progress in their pets' obedience and confidence. The overall user experience is frequently positive, with people appreciating effective methods and a supportive approach. However, some people were dissatisfied, reporting concerns about animal welfare and the suitability of training methods. Reviewers also mentioned concerns regarding residential training and the completeness of records for dogs sold.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many praising a specific team member and their team for... See more

Service

People report positive experiences with service, with many customers expressing satisfaction with the... See more

Product

Clients share ambiguous opinions on the product, with some reviewers expressing satisfaction with the... See more

Price

Users describe ambiguous interactions with price, with some customers feeling that the service was worth... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing satisfaction with the training... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It has been really good at helping my dog in behaviour and going out as a service dog, not only has this training helped with her recall, it has also helped her build confidence in and out of the hous... See more

Rated 5 out of 5 stars

Just had my first training session with Rob , & already seeing a result great stuff highly recommend onetoone training shcool . Robs providing one to one training just with me him & my dog working on... See more

Rated 5 out of 5 stars

bob is doing a fantastic job of training german shepherd and myself for obedience training and family personal protection dog training we train once a week for 2 hours he videos each lesson f... See more

Rated 5 out of 5 stars

I enquired about getting help with my very aggressive cocker spaniel and Bob got back to me straight away and booked an appointment to come and see him. Thanks to Bob In only 3 sessions I’ve seen a ma... See more



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

159 reviews

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No recent history of asking for reviews

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Replied to 25% of negative reviews

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4.3

All reviews

(159)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing, cannot recommend Rob enough. Came over two hours to help us with a very stubborn Rottweiler and in less than hour already see a huge difference. Would absolutely recommend and can’t wait to keep going!

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

First impression

We met Rob and Jane today for the first time to discuss residential training for our Belgian Malinois. During the assessment Rob already addressed some of the issues and provided us with helpful information.
Instead of residential training Rob suggested a different approach that would not only involve us much more but also be more cost efficient.
We very much liked Rob's straight forward, confident approach, open talking and getting us a lot involved...
Looking forward to next time...thank you!

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect

Perfect. On time stress free transport. 5th time I have used this Company. The driver, Rob, was very professional. 100% Recommend

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Zeus on his holidays

Rob has had zeus boarding whilst we have been on holiday. He's also had him groomed for us. We can only review how we find and it's been amazing. We would recommend Rob to anybody.
Zeus has come on so much since we started seeing Rob on new years day.
Thank you all. See you on July and September when Zeus will be with you again.

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

The guys are very friendly and…

The guys are very friendly and explained the process of what would happen while they had my dog at the course. Also within 10 minutes of the initial assessment the improvement of my dog on the lead was amazing, he went from pulling hard to walking nicely beside the trainer.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

I would highly recommend this dog…

I would highly recommend this dog trainer. Excellent service by a fantastic man who truly understands dogs. My Raffy dog has absolutely transformed since training with Rob and I am feeling much more confident too. Rob travels all over the country to help people with training their dogs . He also trains assistance dogs and is now putting my dog Raffy through his assistance dog training. Thank you Rob. If anyone needs a dog trainer this is the man to go to. We are really really pleased.

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

The guys at 1-2-1 dog training have…

The guys at 1-2-1 dog training have been fantastic they took my tea cup maltipoo for 2 weeks training, received videos everyday, and has came back goes to toilet on command, crate trained. Highly recommend them.

May 9, 2025
Unprompted review
Rated 1 out of 5 stars

Not training - trauma and cruelty

When Metcalfe from One to One Dog Training School asked me for a positive review *before* he had even worked with my dog, it should have rung alarm bells. He said he needed to counteract a "social media campaign" against his business. I now know exactly why people are speaking out.

I entrusted them with my beautiful, sensitive dog — a dog who simply needed reassurance and confidence after developing some fear-based reactivity. I made it crystal clear: no slip leads, no choke chains, and absolutely no harsh methods, especially due to her narrowed trachea.

Yet from the start, my clear instructions were ignored. She was paraded around on the very equipment I had forbidden, but I tried to keep faith, telling myself they were the professionals.

The final straw came days before she was due home:
A horrifying video showed my terrified dog being deliberately baited with a small, barking dog. She tried everything to avoid conflict — turning away, showing fear, pleading for space — but they cornered her until she had no choice but to react.
What followed broke my heart.
She was violently yanked again and again, even as she cowered in fear. Her trust shattered. Her spirit crushed.
All for what? To "prove" they could "fix" her by making her too scared to react?

This is not training. This is cruelty dressed up as control.

I paid nearly £2000 for what I thought would be compassionate, professional support. Instead, I feel sick with guilt that I ever left her there.

Please, if you love your dog, *please* research this company thoroughly.
Look beyond the glossy marketing. Look at the social media reports. Check Companies House and see the trail of dissolved businesses.
Don't make the same mistake I did.
Your dog deserves far, far better.

February 18, 2025
Unprompted review
Onetoonedogtrainingschool logo

Reply from Onetoonedogtrainingschool

We’re genuinely sorry to hear that you feel this way about your experience, and we take feedback—positive or negative—very seriously.

At One to One Dog Training School, the welfare and progress of every dog is at the heart of what we do. We have worked with hundreds of dogs, including those with severe behavioural challenges, and our focus is always on humane, tailored approaches that meet the individual needs of each animal.

While we completely respect your right to share your perspective, we do want to clarify that we would never intentionally use fear-based methods or ignore agreed-upon care instructions. In some cases, certain tools are temporarily introduced under controlled, professional guidance for the safety and support of both the dog and trainer—but always with the dog’s wellbeing in mind.

We strongly dispute the characterization of our training methods as cruel. We are fully insured, experienced, and committed to continuing education and ethical practice. The dog was not backed into any corner nor baited by another she was simply walked past a very happy and friendly dog to help de-sensitize her against her need to attack others.

That said, we deeply regret that you left feeling disappointed. You paid £1600 and we have refunded you £800 as training had been given and many videos taken of her training which you were more than happy with at the time.
We’d be more than happy to discuss this further in a constructive and respectful way. Please feel free to contact us directly so we can address your concerns thoroughly and transparently.

— The One to One Dog Training Team

Rated 5 out of 5 stars

Outstanding Service and Help

Outstanding service and help, was an absolute lifesaver for both my dogs. Robert did the impossible and helped both dogs and most importantly saved me from rehoming one.
Cannot express my gratitude and appreciation for the work done.

April 26, 2025
Unprompted review
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Reply from Onetoonedogtrainingschool

Thank you so much for your positive review. Two happy dogs and a happy owner is the best outcome.

Rated 5 out of 5 stars

AMAZING. Transported kittens to me safely

Transported kittens to me safely, kept me updated on eta, and kittens arrived safely very polite, would use again and recommend thank you Robert from one to one dog training school fantastic service with you’re pet transport division.. kittens came from companions 4 life uk

April 25, 2025
Unprompted review
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Reply from Onetoonedogtrainingschool

Thank you for your positive review. We are always glad to help in any way we can.

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, made a massive impact with our dog in the space of 10 mins. If you need a dog trainer in the Nottingham and surrounding areas this is your guy.

April 21, 2025
Unprompted review
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Reply from Onetoonedogtrainingschool

Thank you so much for your lovely review it really means a lot to us.

Rated 5 out of 5 stars

Difference is night and day

Assessment session tonight and within the first 10 minutes my 2 dogs were walking better, calm on the lead, staying and ignoring distractions ..... amazing for a first session

April 16, 2025
Unprompted review
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Reply from Onetoonedogtrainingschool

Thank you for your review we look forward to working with you all more and are excited to see their progress in the future.

Rated 5 out of 5 stars

Dog calming and training

As a family we had had a traumatic year and the dog needed some major training. I spoke on the phone with them and then met them. Both times I felt my particular circumstances and needs along with dogs were understood. Before I left him everything was explained, what would happen, where he would sleep and what his food would be. The videos I was sent helped show me his learning and progress. My dog has just come back from a residential course and the change is amazing. He still has personality but is so much calmer in himself. Walking him is so much easier as well. There is a long way to go but with their help we will get there

April 13, 2025
Unprompted review
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Reply from Onetoonedogtrainingschool

Thank you so much for your nice review.

Rated 1 out of 5 stars

STAY AWAY and find someone else

So far so good. I’ll make my final judgement at the end of Dave’s training.

UPDATE: stay away if you love your dog. Rob lied to me. If he says he’s putting your dog in his kennels he’s lying. He doesn’t have any. He trawls the UK in his van and that is where your dog will be. The kennels belong to his partner who is equally as bad. They have been reported. My dog came back reactive and now has specialist treatment for the trauma he suffered. Do your homework, don’t trust this man. He gives the speech but doesn’t deliver on it. He also asks you to put up positive trust pilot reviews to boost his credibility.

March 30, 2025
Unprompted review
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Reply from Onetoonedogtrainingschool

Thank you Teresa for your review. Dave is doing well and responding positively. I look forward to working with him.

Rated 5 out of 5 stars

I must apologise to Rob for putting 2…

I must apologise to Rob for putting 2 stars he is definitely a 5 star trainer so please except my dearest apologise for this I would definitely recommend Rob to anyone wanting to have there pet train ours was a shar pei Called Hippo a head strong dog that has changed and walks by your side now

March 30, 2025
Unprompted review
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Reply from Onetoonedogtrainingschool

Hi Paul. No worries at all just glad you are happy with Hippo.

Rated 1 out of 5 stars

Warning to Others - do your research

We are writing this review as a warning to others considering one-to-one dog training services with Rob Metcalfe. Based on our experience, we strongly urge anyone looking into his services to conduct thorough research before committing.
My friend required a psychiatric assistance dog to help with her mental health. We explored multiple trainers before coming across Rob Metcalfe, who assured us he could provide everything we needed. Unfortunately, our experience proved to be highly disappointing and concerning.
Rob was meant to carry out residential training for the dog. However, it quickly became evident that the dog was not being trained as promised. Despite assurances of progress, there was no tangible evidence of any training taking place. Requests for updates and proof of training were met with vague responses or outright refusal.
During the process of selecting a suitable assistance dog, we were introduced to a dog that Rob claimed had been working as a PTSD support dog for over a year and had turned its previous owner's life around. However, the previous owner had returned the dog, which was odd given Rob’s claims about how life-changing the dog had been. This raised serious doubts about the legitimacy of his statements. Alarmingly, this so-called “highly trained” dog bit my friend, further highlighting the inconsistencies in his claims and the lack of proper behavioural training.
Throughout the process, we repeatedly requested veterinary documentation for the dog we were training with. Despite over two months of persistent requests, Rob refused to provide any such records. This lack of transparency was deeply concerning and made it impossible for us to verify the dog’s health, history, or suitability for assistance work.
Beyond the training concerns, Rob’s professionalism was severely lacking. He was frequently and extensively late for scheduled meetings, demonstrating a disregard for our time and commitments. When we eventually submitted a formal complaint outlining our concerns and requested a written response for record-keeping, he failed to address any of the issues raised.
Another alarming aspect of our experience was Rob’s use of slip collars in training. While technically legal, they cause harm to animals and are not permitted for any assessments that the dog needed to pass, as they are considered an aid. This raised serious ethical and practical concerns regarding his training methods and overall approach.
We feel strongly that our experience should serve as a cautionary tale for others considering Rob Metcalfe’s services. The combination of unfulfilled promises, lack of transparency, questionable practices, and unprofessional behaviour makes us highly recommend seeking alternative, reputable trainers.
Before committing to any training program, we encourage potential clients to thoroughly research their chosen trainer, ask for documentation upfront, and ensure they are dealing with a trustworthy professional. We regret our experience but hope that by sharing our story, we can prevent others from facing similar disappointment and frustration.

December 16, 2024
Unprompted review
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Reply from Onetoonedogtrainingschool

Thank you for your review Mateusz Salamon. We are sorry that your experience was not what you expected. We offered you Rosy who had been a psychiatric support dog but unfortunately her breading was not what you wanted. We decided between us that you would take Zeb but we explained that he wasn't a trained dog. After meeting Zeb we decided together that he was the dog for you and we would go ahead with his training. Unfortunately at the time we had another trainer working for us who took over Zeb's training. He no longer works for us as we were unhappy with the work he carried out. We can only apologise that he did not train to the standards we produce ourselves and have rectified this problem. We have tried to contact you in February to see if we can resolve the issue but as of now we have not had any response. If you would like to contact me I will be more than happy to resolve this issue with you. Look forward to hearing from you.

Rated 5 out of 5 stars

Simba my best friend and ptsd dog

Robert has supplied me the best dog in Scotland simba Dutch header x cross German shepherd 9 months,old
I am so proud to own simba my support dog helping me with my mental health
Robert has be brilliant by keeping in contact and planing training program in next couple off weeks,
Robert dog school one to one is the best in Europe

March 25, 2025
Unprompted review
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Reply from Onetoonedogtrainingschool

Thank you for your brilliant review. We are glad everything has worked out with you both and continue to do so for the future.

Rated 5 out of 5 stars

Unbelievable

Unbelievable!

It only took a minute for my reactive dog to walk nicely next to the trainer!
We are excited to start working with One to One Training School!

Thank you so much for giving us hope for our doggy bestfriend !

March 12, 2025
Unprompted review
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Reply from Onetoonedogtrainingschool

Thank you for your great review. We are so pleased that you are happy with our service and your new best friend. Anything you ever need we are always here to help.

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