Onlineaquaticstore Reviews 

84
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I have kept fish for 25yrs now Bought all sorts, visited too many shops to mention and used several fish delivered to you home shops online with vastly different experiences, Hand on my heart th... See more

Rated 5 out of 5 stars

Have ordered a few times from here and had consistently good experiences. Communication is good and customer service/fish health seems to be a priority. Any issues, which are few and far between, have... See more

Rated 5 out of 5 stars

Recently purchased a blue ram, bamboo shrimp and 2 Spotted Dora catfish. They were packaged amazingly and arrived within the stated timeframe. They're all thriving and a beautiful addition to the tank... See more

Rated 1 out of 5 stars

Spent £90 on fish from this company yesterday they were delivered one of them was dead on arrival, this was not a problem as is expected when ordering online, but i did email them to let them know wit... See more

Company details

  1. Aquatic Centre

Written by the company

Welcome to onlineaquaticstore, providing the largest selection of tropical and coldwater fish at the cheapest prices Delivered to your Door !


Contact info

4.2

Great

TrustScore 4 out of 5

84 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(84)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Company.

Great Service.
Arrived beautifully packaged in insulated box in individual double bags. not had that with other companies.
All healthy .
One species was smaller than advertised price and u emailed and they responded and issued a small refund for each within hours.
Recommended and would have uploaded photos if I could.

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

I was extremely impressed by the…

I was extremely impressed by the professionalism shown, my new white/golden mountain minnows were delivered swiftly after being delivered and had been packaged carefully whilst they were delivered to me, so well done on-line
aquatics. I would recommend anyone to acquire anything from yourselves.

February 28, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and 30% cheaper

Although unable to speak to them directly, they answered all my e-mails and chats promptly and were helpful. I bought a mix of 20 fish and shrimp, unfortunately 2 of the shrimp died in transit, they are very delicate creatures so i wasnt surprised. Reported the loss and promised an immediate refund for same.
I will certainly use Onlineaquaticstore again and on top of the excellent service they were at least 30% cheaper than my local shop.

February 16, 2024
Unprompted review
Rated 1 out of 5 stars

Scammers

Have over the past 3 years bought fish from this supplier, all died within a couple of months, purchased several more recently, and the fish they sold me were disease ridden and killed several of my other fish, resolution is non existence here poor staff and management, complete scammers, don't waste your money, as this place has cost people a lot of money in disease ridden fish. We didn't write this review about your service the review was watermarque Bridgwater Somerset, I would approach trustpilot in making this mistake

January 21, 2024
Unprompted review
Onlineaquaticstore logo

Reply from Onlineaquaticstore

Completely fake review no orders from yourself whatsoever. Anyone who orders from us knows this isn't the case. If there was any case of ill or dead fish it would be resolved ASAP for our customers. Our health of our fish is of upmost importance and wouldn't be sent out at all If there was any issues

Rated 5 out of 5 stars

My first time ordering from here

This was my first time ordering from this company and i am very impressed with the way my order was dealt the fish arrived well packaged and look fit and healthy.will definitely be staying with this company for all my future needs.many thanks

November 8, 2023
Unprompted review
Rated 5 out of 5 stars

Was unsure about online fish ordering/shipping…

After ordering live shrimp on eBay (won’t be doing this again, lesson learned), I was very nervous ordering live animals online. I could never find any/enough female Endlers live bearers in my LFS’s, so I read some reviews for Online Aquatics store, they seemed very positive and so I decided to try them.
Ordering was easy and they let you know about delivery times, you get a dispatch notification the day before. The fish all arrived healthy and active and were extremely well packaged with a heat pad too.
Very happy fishkeeper. Will be using again!

August 23, 2023
Unprompted review
Rated 1 out of 5 stars

too many dead fish as some tiny

August 18, 2023
Unprompted review
Onlineaquaticstore logo

Reply from Onlineaquaticstore

Hello Michael an unfair review considering you ordered galaxy rasbora which are a very small dwarf fish. Also no photo evidence has been received as a refund would be issued immediately for you

Rated 5 out of 5 stars

Wow!Where to start?Delivery fast and…

Wow!Where to start?Delivery fast and nice, warm safe packing for my tropical fishes!This is my second time that I have bought from the same shop as they provide fresh&healthy plants&fishes.Thank you seller and I definitely will buy more from you in the future!

March 3, 2023
Unprompted review
Rated 5 out of 5 stars

Fish arrived in great condition after…

Fish arrived in great condition after travelling in -5 weather , still warm and in clear water , they have all settled in really well , eating well from the first day .
What an amazing company to deal with , added to my order just before shipping and was no trouble .have recommended to everyone.

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

100% great store

I had ordered 10 items from this store and they arrived all alive and well. There was great communication between me and the team and answered the questions I had. They did not have a fish in stock so I changed the fish and they were able to help me decide what fish would be fitting for my aquarium. The fish were nicely double bagged and the heat pads did a great job and were still warm by the time they were delivered. I 100% recommend this store and will be ordering again in the future.

October 27, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent value and fish in beautiful condition

Placed an order for 50 Normans Lamp Eye fish at 10.15. Email confirming dispatch arrived at 15.15 same day. Fish were delivered the next day at 10.20.
Fish were very well packaged and all arrived in perfect condition.
I have ordered fish online with other companies with mixed results, but this company I would recommend 100%. Prices for the fish are excellent, delivery costs are a lot cheaper than other companies I looked at, fish look very well cared for.

October 13, 2022
Unprompted review
Rated 5 out of 5 stars

Lovely shop

Lovely shop. We visited here today for the 1st time and was very impressed. All the tanks are very clean and the staff were very knowledgeable and friendly. Very reasonably priced. Will definitely be returning

September 26, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, delivered as advised and in excellent condition. Would definitely recommend.

September 1, 2022
Unprompted review
Rated 5 out of 5 stars

Very healthy fish & not stressed after travel!

This is my first time ordering live fish online & I was surprised at how good the fish were. They were very well packaged & hardly stressed. They settled in straight away after 30 minutes of sitting in the bags before releasing into the tank. They have relaxed already on day one & are very healthy with a good appetite. Very pleased. Thank you!

March 17, 2022
Unprompted review

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