I have kept fish for 25yrs now Bought all sorts, visited too many shops to mention and used several fish delivered to you home shops online with vastly different experiences, Hand on my heart th... See more
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Have ordered a few times from here and had consistently good experiences. Communication is good and customer service/fish health seems to be a priority. Any issues, which are few and far between, have... See more
Recently purchased a blue ram, bamboo shrimp and 2 Spotted Dora catfish. They were packaged amazingly and arrived within the stated timeframe. They're all thriving and a beautiful addition to the tank... See more
Spent £90 on fish from this company yesterday they were delivered one of them was dead on arrival, this was not a problem as is expected when ordering online, but i did email them to let them know wit... See more
Company details
Written by the company
Welcome to onlineaquaticstore, providing the largest selection of tropical and coldwater fish at the cheapest prices Delivered to your Door !
Contact info
United Kingdom
- sales@onlineaquaticstore.co.uk
- onlineaquaticstore.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 24 hours
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Great Company.
Great Service.
Arrived beautifully packaged in insulated box in individual double bags. not had that with other companies.
All healthy .
One species was smaller than advertised price and u emailed and they responded and issued a small refund for each within hours.
Recommended and would have uploaded photos if I could.
They are such an easy company to deal…
They are such an easy company to deal with, no problem with the quality of product or assistance.
Excellent communication and refreshing…
Excellent communication and refreshing honesty from this company.
The fish arrived safe and well and we are very happy with them.
I was extremely impressed by the…
I was extremely impressed by the professionalism shown, my new white/golden mountain minnows were delivered swiftly after being delivered and had been packaged carefully whilst they were delivered to me, so well done on-line
aquatics. I would recommend anyone to acquire anything from yourselves.
Excellent service and 30% cheaper
Although unable to speak to them directly, they answered all my e-mails and chats promptly and were helpful. I bought a mix of 20 fish and shrimp, unfortunately 2 of the shrimp died in transit, they are very delicate creatures so i wasnt surprised. Reported the loss and promised an immediate refund for same.
I will certainly use Onlineaquaticstore again and on top of the excellent service they were at least 30% cheaper than my local shop.
Scammers
Have over the past 3 years bought fish from this supplier, all died within a couple of months, purchased several more recently, and the fish they sold me were disease ridden and killed several of my other fish, resolution is non existence here poor staff and management, complete scammers, don't waste your money, as this place has cost people a lot of money in disease ridden fish. We didn't write this review about your service the review was watermarque Bridgwater Somerset, I would approach trustpilot in making this mistake

Reply from Onlineaquaticstore
Received on time but two fish were dead…
Received on time but two fish were dead on arrival and days later, I lost around half of the fish, my tank is well established so that is not the issue.
My first time ordering from here
This was my first time ordering from this company and i am very impressed with the way my order was dealt the fish arrived well packaged and look fit and healthy.will definitely be staying with this company for all my future needs.many thanks
Was unsure about online fish ordering/shipping…
After ordering live shrimp on eBay (won’t be doing this again, lesson learned), I was very nervous ordering live animals online. I could never find any/enough female Endlers live bearers in my LFS’s, so I read some reviews for Online Aquatics store, they seemed very positive and so I decided to try them.
Ordering was easy and they let you know about delivery times, you get a dispatch notification the day before. The fish all arrived healthy and active and were extremely well packaged with a heat pad too.
Very happy fishkeeper. Will be using again!
One of the best quality fish and Great…
One of the best quality fish and Great price helpful and great advice and fast response to messages ⭐️⭐️⭐️⭐️⭐️
Wow!Where to start?Delivery fast and…
Wow!Where to start?Delivery fast and nice, warm safe packing for my tropical fishes!This is my second time that I have bought from the same shop as they provide fresh&healthy plants&fishes.Thank you seller and I definitely will buy more from you in the future!
Fish arrived in great condition after…
Fish arrived in great condition after travelling in -5 weather , still warm and in clear water , they have all settled in really well , eating well from the first day .
What an amazing company to deal with , added to my order just before shipping and was no trouble .have recommended to everyone.
100% great store
I had ordered 10 items from this store and they arrived all alive and well. There was great communication between me and the team and answered the questions I had. They did not have a fish in stock so I changed the fish and they were able to help me decide what fish would be fitting for my aquarium. The fish were nicely double bagged and the heat pads did a great job and were still warm by the time they were delivered. I 100% recommend this store and will be ordering again in the future.
Fantastic service and well communicated.
Excellent value and fish in beautiful condition
Placed an order for 50 Normans Lamp Eye fish at 10.15. Email confirming dispatch arrived at 15.15 same day. Fish were delivered the next day at 10.20.
Fish were very well packaged and all arrived in perfect condition.
I have ordered fish online with other companies with mixed results, but this company I would recommend 100%. Prices for the fish are excellent, delivery costs are a lot cheaper than other companies I looked at, fish look very well cared for.
Lovely shop
Lovely shop. We visited here today for the 1st time and was very impressed. All the tanks are very clean and the staff were very knowledgeable and friendly. Very reasonably priced. Will definitely be returning
Great service
Great service, delivered as advised and in excellent condition. Would definitely recommend.
Very healthy fish & not stressed after travel!
This is my first time ordering live fish online & I was surprised at how good the fish were. They were very well packaged & hardly stressed. They settled in straight away after 30 minutes of sitting in the bags before releasing into the tank. They have relaxed already on day one & are very healthy with a good appetite. Very pleased. Thank you!
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