OnlinelaptopbatteriesReviews 

64
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Best company ever for great customer care, product I received was excellent quality 100% correct part. Don't try the rest, go to the Best Thanks John and all staff your company and you are true 5... See more

Rated 5 out of 5 stars

Ordered a replacement keyboard. To be honest the one this laptop came with was always a little disappointing, not very clicky and needed a little more pressure than you would normally use otherwise it... See more

Rated 4 out of 5 stars

Simply does as it says on the box. Delivery on time, product works well, been using it for about a month. Feels nearly like a genuine Acer keyboard, compared to the original and an Acer replacemen... See more

Rated 5 out of 5 stars

I purchased a replacement power supply unit for my acer revo and the power supply came the next day via Royal Mail and I was so happy because I can use my desktop now. The lead was genuine and w... See more

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4.8

Excellent

TrustScore 5 out of 5

64 reviews

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4.8

All reviews

(64)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Bought a Power Supply/Adapter Charger

Bought a Power Supply/Adapter Charger. for Microsoft device Had all sorts of issues elsewhere - including Microsoft themselves. These guys were super responsive and helpful. Fixed me up with what I needed in 24 hours. 100% recommend

May 28, 2018
Unprompted review
Rated 5 out of 5 stars

Great customer service

Emailed onlinelaptopbatteries a couple of times and received super quick replies. Keyboard arrived really quickly. Great customer service. Definitely recommend using this company.

April 9, 2018
Unprompted review
Rated 2 out of 5 stars

i ordered a laptop keyboard 26/12/18 …

Customer service needs work
i ordered a laptop keyboard 26/12/18 2-3 working days its now 6/01/18 so i emailed to ask if it was still being sent and i get a reply (very fast) saying i was sent an email that it was not in stock and will be in a week so i checked my emails and never received said email. told them i never received email and the reply was quite blunt (Would you like a refund Or can you wait a week)
no sorry for the inconvenience or i am not sure what happen ect.
Only good thing i will say is the refund was right away
considering the BIG great customer service sign on the front page of the web site would think to be treated nicer

yes i did say refund was quick but "customer service" is not just about refunds and i know how to use emails thanks and i checked Every email i got from 26th till now in all my folders (that would be why i told you i had not received any email and i was not sure what happen) i mean you must read that in the email i sent you right?

January 6, 2018
Unprompted review
Onlinelaptopbatteries logo

Reply from Onlinelaptopbatteries

I emailed you straight away when you bought the item, you had bought the keyboard just as the keyboard was taken out of stock, you have 2 emails attached to your order, please check your spam, there is nothing wrong with the customer service, i replied to your email in seconds and refunded you straight away, when you said you would prefer a refund.


Ok.

Rated 5 out of 5 stars

Excellent customer service, for the second time...

Bought a laptop charger from Richard in December 2016 and last Monday it started making an ominous clicking noise, which deterred us from using it. I emailed Richard late on Monday and almost immediately received a reply, informing me that he would send a replacement out, without requiring me to return the faulty item.

So, on trust, Richard sent me a brand new charger, which I received through Royal Mail, a few days later.

I have nothing but praise for this company. Richard's communication is fast and he is as good as his word.

I have seen some poor reviews for Online Laptop Batteries on this site and frankly, am mystified by them, because they do not describe the very helpful gent that I have dealt with on two occasions.

I would happily do business with these guys any day.

November 18, 2017
Unprompted review
Rated 5 out of 5 stars

I had a problem screen for my laptop …

I had a problem screen for my laptop and I found this website via a google search.

I could not find the right one and emailed Richard who said it was not on his website but had 1 in stock. I received the screen within 4 days.

I Also bought a new keyboard for my Dell computer at a later date and actually got this next day (Royal mail must have been on speed).

I will use again.

October 9, 2017
Unprompted review
Rated 1 out of 5 stars

Does not provide products

They've left fake reviews on trust pilot so 1 star ratings disappear.

I ordered a product from them, i requested a tracking number after the 3 working days had been up, Richard then got defensive about me saying i'll take further action if I did not receive my product.

He claimed that there was no tracking number.

After 2 email exchanges he refunded my money (did not request this) and said he would recall the parcel as I was being threatening, however if there was no tracking number there is no way he could of recalled the parcel, AVOID AVOID AVOID! He has scammed multiple people, do not get caught by it

The parcel never would have arrived, luckily i decided to read some reviews.

Edit to respond to the reply.
If saying ill take this further had the product not arrived be classed as disgusting and threatening then so be it.
We both know richard that product never would have arrived like everyone else here whos had issues.

October 9, 2017
Unprompted review
Onlinelaptopbatteries logo

Reply from Onlinelaptopbatteries

Hi

As stated in the email we sent you, today is not even 3 working days, your item was posted royal mail 48 which is 2nd class, please see the delivery page on the website, your email from the start was very threatening, we do not put up with threatening emails, your item would of been delivered by tomorrow, but yes we have refunded you, and recalled the item which is very easy, we called royal mail and told them to stop the item, as it is barcoded though our royal mail account, it does not have to be recorded delivery to find the item, tracking info only shows up, once it has been singed for, all royal mail do is find the item before it due to be delivered to a certain postcode, and return it to us.

i hope you don't talk to all your customers in a threatening and disgusting manner, you never gave the item chance to arrive, or let us sort it out for you.


Please also note we do not scam anybody, we have good reviews, and also good reviews on our website, please think this through carefully what your saying, why would we scam anybody ???? people contact paypal or there credit card company and will be refunded straight away, so your reply does make sense, your talking a load of rubbish.

Rated 5 out of 5 stars

Dell Vostro Keyboard replacement.

Dell Vostro Keyboard replacement.
Excellent service even though the original sent was not received, another was sent 1st Class mail as soon as they were informed.
I would definitely recommend
Dave Pickles

July 28, 2017
Unprompted review
Rated 5 out of 5 stars

Perfect!

Ordered a replacement keyboard on Saturday, Delivered Wednesday AM.. Very happy with service provided, will be ordering again for any future needs :)

June 21, 2017
Unprompted review
Rated 5 out of 5 stars

Always order our chargers

Always order our chargers, keyboard and fans from here, stock everything, delivered in a couple of days, and reply to emails almost instantly, what else can you ask for, brilliant company and very helpful.

April 2, 2017
Unprompted review
Rated 5 out of 5 stars

Great company to deal with.

I ordered this Keyboard on a wednesday night and it arrived first thing friday morning. I was offered lots of help and advice on the correct part and on how to fit it. Can't ask for anything more. Will do business here again. First class seller. Very rare these days!!”

March 1, 2017
Unprompted review
Rated 3 out of 5 stars

Order not delivered but refund prompt

Ordered on 23rd Dec and waited until Jan 9th before contacting. Prompt reply to contact said that they'd send me another one. Three days latter another contact saying that the order had been returned by Royal Mail to them and that they were refunding my money.
I needed the order fairly urgently and was attracted by their advertised 3 day delivery, although I was happy to make allowances for the Xmas post and the price. There is no problem with Royal Mail at my end.
Have now ordered from Amazon. I would not recommend Onlinelaptopbatteries!

Reply to note below.
Review is not unfair. It states the facts. If you cannot deliver, then how can I recommend you? Went to Just Laptops Ltd on Amazon, cost a few quid more but got order within 4 days of ordering!

January 14, 2017
Unprompted review
Onlinelaptopbatteries logo

Reply from Onlinelaptopbatteries

Hi

I'm not sure it's our fault that your item was returned back to us, pretty unfair review.

Rated 5 out of 5 stars

EXCEPTIONALLY GOOD SERVICE

Last April I purchased a replacement charger for my laptop: no problems with that order - it was very reasonably priced and arrived promptly. Recently, a fault developed in the connecting cable (not the fault of Onlinelaptopbatteries, of course). I emailed details and had a reply within minutes saying that, as the original was still under warranty, a new unit would be sent to me. Absolutely no quibble. I expected the unit to be delivered within seven days but it arrived today, less than 48 hours after my email. Can any company beat that for service?

November 5, 2016
Unprompted review
Rated 4 out of 5 stars

Sorted out

My order was not in time, they called me back, promised to sort it out. It was a liitle bit hard to call them.

November 4, 2016
Unprompted review
Rated 4 out of 5 stars

Great products and customer service

Battery arrived in 3 days, works fine. Emailed a query and received prompt helpful response. Had a very helpful short note with battery giving tips on battery and even laptop confirguration - all which i was clueless about. Will use and recommend to others.

October 16, 2016
Unprompted review
Rated 5 out of 5 stars

BRILLIANT COMPANY TO DEAL WITH!! *****

I ordered, and got a replacement charger for my Acer Aspire. I'm really happy with the product as I can now use my laptop again. Delivery was as stated considering Royal Mail only deliver to me if my usual postie is working. I live in the middle of nowhere so it was a bonus to have it arrive when said it would. Absolute excellent service at exceptional prices from Onlinelaptopbatteries.co.uk. I'm so glad that I stumbled across this British company and didn't have to wait weeks for a replacement. Their website is easy to navigate and their customer service is second to none! EXCELLENT COMPANY AND I WOULDN'T HESITATE TO RECOMMEND THIS COMPANY TO ANYONE!! Thank you so much Onlinelaptopbatteries.co.uk, I shall be using you again if and when I require anything techno related.

October 11, 2016
Unprompted review
Rated 4 out of 5 stars

Great communication

Order arrived 1 day later than expected, though, I know this was down to Royal Mail. Communication was great throughout and there were concerted efforts to try and resolve the issue as soon as possible. I would recommend this company, especially on their prices, communication and customer service levels.

July 15, 2016
Unprompted review
Rated 5 out of 5 stars

Best experience ever

I purchased a replacement power supply unit for my acer revo and the power supply came the next day via Royal Mail and I was so happy because I can use my desktop now. The lead was genuine and works perfectly.

Customer service was outstanding

Ignore the negative reviews because as an IT expect I trust onlinelaptopbatteries with my needs

Thank you

June 14, 2016
Unprompted review
Onlinelaptopbatteries logo

Reply from Onlinelaptopbatteries

Thankyou.

Rated 1 out of 5 stars

Goods not delivered

It has been about 2 weeks and they still have not delivered the goods.

I keep calling their number and no ones picks up.

it could be a fraud, we will investigate.

January 20, 2016
Unprompted review
Onlinelaptopbatteries logo

Reply from Onlinelaptopbatteries

Hi

Please could you contact me, on my direct email at onlinelaptopbatteries@hotmail.co.uk so i can sort this out for you, sorry if i missed your calls, but it's always best to email so i can reply back to you.

Email: onlinelaptopbatteries@hotmail.co.uk

Rated 1 out of 5 stars

Firm Doesn't Fulfill Promises

I ordered a laptop battery and had issues with delivery. I was promised refund on delivery costs but this was never credited to my account. It was clearly a hollow promise just to get rid of me. I wish I had reviewed this company before ordering from them.

January 14, 2016
Unprompted review
Onlinelaptopbatteries logo

Reply from Onlinelaptopbatteries

Hi

Please could you contact me, on my direct email at onlinelaptopbatteries@hotmail.co.uk so i can sort this out for you, sorry if i missed your calls, but it's always best to email so i can reply back to you.

Email: onlinelaptopbatteries@hotmail.co.uk

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