My bins were not collected on Friday, i was on holidays abroad and sent an email explaining that i hadnt received my bill via email and paid straight away, a lovely agent, Darah, responded to me and t... See more
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Location
Switch locationMill Street, Quayside Business Park, A91 KA9R Dundalk, County Louth, IE
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See what reviewers are saying
It was very straight forward process of ordering online. We filled the skip in one day and didn't need it sitting on our driveway for any longer. We called the customer service and arranged for the... See more
Company replied
Terrible service, ordered a skip from the 12th to the 14th. It’s the 19th and still hasn’t been collected yet, it’s sitting in my family’s parking space in front of our home. Sent two emails, no reply... See more
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Driver damaged one of the pillars on my driveway, now my gate won't close properly. Thanks a lot Oxigen. UPDATE Oxigen contacted me very quickly after this and sent someone out to fix the damaged... See more
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Company details
About Oxigen Environmental - Quayside, Dundalk
Written by the company
Reduce | Reuse | Recycle
Oxigen Environmental provide the best value for wheelie bins, domestic and commercial waste collection, skip hire and road sweeping.
We are Ireland’s leading integrated waste management and recycling company and provide our services from Cavan to Waterford and in between.
Oxigen is dedicated to the diversion of waste from landfill through the re-use of valuable resources to create closed material life cycles. The well-known adage of ‘waste not, want not’, is key to the Oxigen ethos.
Producing secondary raw materials and reprocessing them to produce new products promotes resource efficiency and is an environmental necessity.
Oxigen Environmental is at the forefront of environmental services provision in Ireland.
The group comprises of Oxigen Environmental and Oxigen Commercial.
Between these two companies Oxigen manages waste and material streams, water supply, waste-water treatment, and energy generation.
We are constantly growing our fleet and staff to provide a first-in-class service, across all streams, to all customers and across all regions, where we too are expanding, due to the popularity of our excellent services and price plans.
OXIGEN’S STRATEGIC GOALS ARE:
• To increase volumes of recyclables collected.
• To increase volume of secondary raw materials produced such as paper, metal, glass, wood, plastics, construction aggregates and organics.
• Maximise diversion of materials from landfill.
• Increase the generation of renewable power from waste streams.
Contact info
Mill Street, Quayside Business Park, A91 KA9R, Dundalk, County Louth, Ireland
- 0818694436
4.1
Great
185 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service from Courtney
I spoke to Courtney and she was both helpful and kind. She helped me with getting the right plan for our household. Cheers Courtney!
December 9, 2025
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Jeff,
Thank you for your kind review! We will pass on your compliments to Courtney - she really is brilliant at her job!
Kind regards,
The Oxigen Team
The office were very helpful and did…
The office were very helpful and did their very best to accomodate me.
November 18, 2025
Reply from Oxigen Environmental - Quayside, Dundalk
Hi,
Thank you for your kind review - we are delighted to hear that our service was up to your standards and we were able to make accommodations for you.
Kind regards,
The Oxigen Team
My bin has failed to be collected for…
My bin has failed to be collected for no known reason probably once a month for the past year, every time i ring they have no idea why the drivers don’t collect it and it gets collected 2-3 days later (which is inconvenient enough as it is -especially for a paid service).
Last week my rubbish bin was not collected and i heard the bin truck outside and taking my neighbours bin which i assumed was also mine, when i rang the next morning i was told it would be sent to operations and they’d call me back, instead this time i got a text saying to leave it out and it would be collected the next day which it was not and then it was the weekend and they were closed. i sent an email and on monday i received no reply. monday afternoon i rang again said my bin is now a week over due it is now over flowing and nobody has come, yet again i get told ill get a call back and yet i again i have received a text saying ‘sorry but we can’t collect your bin until your next collection date but we will take 3 extra bags with it’
Absolute joke, no customer service, no compensation.. i now have to put my bin bags out the back to get rats??? and my bin would usually be full going out and they think this equates to 3 bags?
my bin has been out overflowing for over a week with all my neighbours able to see and now i’m to start dumping bin bags alongside it. I have had enough and will never use this company going forward.
December 3, 2025
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Aoife,
Firstly, we apologise for this ongoing issue with your bin collection. you have called and emailed which is what we advise all our customers to do, so we are sorry that this has not been fully resolved yet.
Using Trustpilot we have requested more information so that we can escalate this issue to management again and try to resolve this issue once and for all. Please reply to the Trustpilot request if you wish to move forward.
Kind regards,
The Oxigen Team
Lack of communication
The lack of communication regarding the pickup soured a good service. No information for an online booking about the need to phone to pick up on the day the booking finished. The skip was delayed by a day which was stressful as large deliveries were arriving and the driveway was blocked. No clear time was given as to the pick up which led to multiple phone calls during an already stressful morning. Spoke to two different women. The first one was lovely, I think she had a scottish accent.
The second was patronising. I would not use them again.
November 17, 2025
Reply from Oxigen Environmental - Quayside, Dundalk
Hi,
Thank you for taking the time to share your experience. We’re truly sorry to hear that the lack of communication around your skip collection caused stress, especially when you had deliveries scheduled. That’s not the level of service we aim to provide, and we understand how frustrating it must have been to make multiple calls without receiving clear information.
Your feedback about online booking clarity and pickup notifications is extremely valuable. We are currently reviewing our communication process to ensure customers receive clearer instructions and more accurate collection time updates in the future.
Kind regards,
The Oxigen Team
Very accommodating team
Very accommodating team. Prepared to work around different needs and schedule changes. Would definitely hire from them again
November 3, 2025
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Jennifer,
Thank you so much for your review. Our team at Oxigen tries their best to accommodate every request and schedule - we are glad to hear we could work around your plans!
Kind regards,
The Oxigen Team
Great efficient service all round from…
Great efficient service all round from order,delivery to collection.
November 3, 2025
Reply from Oxigen Environmental - Quayside, Dundalk
Thank you very much for your great review of our services Gary. We aim to please.
I needed to understand the extra bin…charge
I needed to understand the extra bin lift charge. Our bin lid was damaged and our bin excess related to the amount of water rather than refuse. Courtney one of your staff members explained the extra cost. In reply I mentioned about our damaged bin lid . Courtney followed on this and offered to replace same. I asked would there be a cost involved, very pleasant surprised, no extra cost.
November 10, 2025
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
We are always happy to help and advise, Eileen, and we'll be sure to pass on your kind words to Courtney.
Reply from Oxigen Environmental - Quayside, Dundalk
Thank you Shane, it's always great to hear we have done our job well.
Picking a skip was easy to do due to…
Picking a skip was easy to do due to the wealth of information and prices given in their website . From then on all I needed to do was telephone and the date and time were pretty bang on . Collection was the same and the driver was very helpful and professional
October 20, 2025
Reply from Oxigen Environmental - Quayside, Dundalk
Thank you for the great review Eamonn. We are delighted to hear that the pricing, ordering and service matched the high standards you were expecting from us.
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Fionnuala,
Thank you for your five star review! We are delighted to hear that the service you received was efficient and friendly. We hope to hear from you again soon!
Kind regards,
The Oxigen Team
Rang at approx 11.30 on the day of…
Rang at approx 11.30 on the day of delivery. Lady told me she would get it to me asap.(But driver was out)
It arrived at 8 p.m.
Driver wanted to leave it on the road side. In my housing estate it would have bn full in a hour & not with my stuff.
On day of collection. I had to go out. So asked for driver to close the gates when he was leaving..
That evening my son was driving past and the bin was gone but the gates were left open..
October 1, 2025
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Gerry,
Thank you for your honest review, we are happy to hear any feedback and areas in which we can improve.
We apologise for any inconvenience this may have caused for you, in regards to the drop off time and leaving the gates open. We will ensure that this will not happen again if you are to chose our service again in the future.
Kind regards,
The Oxigen Team
Very easy and user friendly
Very easy and user friendly. Got a text message prior to delivery.
Very efficient process from start to finish
October 2, 2025
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Siobhan,
Thank you so much for reviewing our service! We are always glad to hear when the customer thinks our processes are working, as we try our very best to give the best service to everyone.
Kind regards,
The Oxigen Team
No mess, no fuss.
Delivered and collected as arranged. No mess, no fuss. Professional and polite staff.
July 1, 2025
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Roger,
Thank you for your five star review! We are glad to hear that everything went smoothly with your order.
Kind regards,
The Oxigen Team
Delivered and collected promptly
Delivered and collected promptly. Would use again and recommend
September 24, 2025
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Olivia,
Thank you so much for your kind review. We are delighted to hear that everything went smoothly with your order - we hope you think of Oxigen again for your next project.
Kind regards,
The Oxigen Team
Courtney explained the Why
Courtney offered me many options that I would be able for. She was very knowledgeable about recycling, waste & composting. I can't believe how enjoyable it was considering the topic. She was friendly & patient but very professional. I know she would be a great advocate via recorded videos for your service & your customers to help understand the process & importance of all the bins.
October 6, 2025
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Eilish,
Thank you for your kind and informative review. We are so glad that Courtney was able to speak to you thoroughly about our services - we will pass on your compliments.
Informative videos for our customers is a great idea! We will look into this and see what we can do in the future to better inform our customers.
Kind regards,
The Oxigen Team
The skip was not delivered until 5pm on…
The skip was not delivered until 5pm on the first day and it was due to be collected yesterday and has still not been collected yet.
September 14, 2025
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Gemma,
Thank you for your honest review. We will look into your case today and ensure that your skip is collected as soon as possible. Apologies for the miscommunication.
Kind regards,
The Oxigen Team
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Sarah,
Thank you for your review. We are delighted to hear about your positive experiences and we hope you continue to use Oxigen in the future.
Kind regards,
The Oxigen Team
Late delivery
Late delivery - only after I called.
Still not collected - a week later
September 10, 2025
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Kieron,
Thank you for your honest review. We apologise about our failure in communication regarding your skip delivery. We have now escalated your case and you will hear from us regarding your skip pickup as soon as possible.
Again, we greatly regret the level of service you have received, as this is not reflective of Oxigen's usual service level.
Kind regards,
The Oxigen Team
Quick and easy to book the skip online
Quick and easy to book the skip online. I had down to collect on the Monday but had to ring next day and they collected in late that evening
August 27, 2025
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Helen,
Thank you for your feedback and for booking with Oxigen. We’re delighted to hear that you found the online booking process quick and easy. We’re sorry, however, that your collection took longer than expected and appreciate your patience while this was resolved.
Your comments help us improve the reliability of our service, and we’ll use this to ensure smoother collections in the future.
Kind regards,
The Oxigen Team
The reason i can’t give 5 stars
The reason i can’t give 5 stars, there was no answer to may email what time you will be coming. Also collection i ordered next day, but Oxigen kept it one more day even i did contacted them to collect it.
Other than that it was easy to order, got the right skip.
September 3, 2025
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Sandra,
Thank you for your review and your honest feedback. We apologise for the miscommunication. However, we appreciate your fair assessment of the ordering process and delivery. We hope you think of Oxigen again if you ever need another skip.
Kind regards,
The Oxigen Team
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