My bins were not collected on Friday, i was on holidays abroad and sent an email explaining that i hadnt received my bill via email and paid straight away, a lovely agent, Darah, responded to me and t... See more
Company replied
Location
Switch locationMill Street, Quayside Business Park, A91 KA9R Dundalk, County Louth, IE
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See what reviewers are saying
It was very straight forward process of ordering online. We filled the skip in one day and didn't need it sitting on our driveway for any longer. We called the customer service and arranged for the... See more
Company replied
Terrible service, ordered a skip from the 12th to the 14th. It’s the 19th and still hasn’t been collected yet, it’s sitting in my family’s parking space in front of our home. Sent two emails, no reply... See more
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Driver damaged one of the pillars on my driveway, now my gate won't close properly. Thanks a lot Oxigen. UPDATE Oxigen contacted me very quickly after this and sent someone out to fix the damaged... See more
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Company details
About Oxigen Environmental - Quayside, Dundalk
Written by the company
Reduce | Reuse | Recycle
Oxigen Environmental provide the best value for wheelie bins, domestic and commercial waste collection, skip hire and road sweeping.
We are Ireland’s leading integrated waste management and recycling company and provide our services from Cavan to Waterford and in between.
Oxigen is dedicated to the diversion of waste from landfill through the re-use of valuable resources to create closed material life cycles. The well-known adage of ‘waste not, want not’, is key to the Oxigen ethos.
Producing secondary raw materials and reprocessing them to produce new products promotes resource efficiency and is an environmental necessity.
Oxigen Environmental is at the forefront of environmental services provision in Ireland.
The group comprises of Oxigen Environmental and Oxigen Commercial.
Between these two companies Oxigen manages waste and material streams, water supply, waste-water treatment, and energy generation.
We are constantly growing our fleet and staff to provide a first-in-class service, across all streams, to all customers and across all regions, where we too are expanding, due to the popularity of our excellent services and price plans.
OXIGEN’S STRATEGIC GOALS ARE:
• To increase volumes of recyclables collected.
• To increase volume of secondary raw materials produced such as paper, metal, glass, wood, plastics, construction aggregates and organics.
• Maximise diversion of materials from landfill.
• Increase the generation of renewable power from waste streams.
Contact info
Mill Street, Quayside Business Park, A91 KA9R, Dundalk, County Louth, Ireland
- 0818694436
4.1
Great
185 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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The Oxigen didn't collected the skip on the day I requested
Oxigen delivered the skip to my house late and the day they should be collect the skip they didn't, without any information. I called to Oxigen to remember they should be collected the skip the day I requested. Today is 21 of May and the skip still in my parking. Yesterday I called many times to Dundalk office and the lady told me Oxigen would be collect the skip yesterday but nobody came. I paid for the skip to be collect on 16 of May, today is 21 of May and my parking are with that skip. I need someone from Oxigen take the actions today and not tomorrow.I need move the new furniture inside my house and I cannot because Oxigen refuse to do the job what i paid for.
May 20, 2025
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Daniel,
We're sorry to hear about your experience and we sincerely apologise for the inconvenience caused. We understand your frustration with the delay and lack of communication. This is certainly not the level of service we aim to provide.
Thank you for bringing this to our attention, and we hope we can restore your confidence in our service in the future.
Best regards,
The Oxigen Team.
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Yohan,
Thank you so much for taking the time to review us - we are grateful for your support!
Best regards,
The Oxigen Team.
Had a lot of concrete blocks to get rid…
Had a lot of concrete blocks to get rid of. Skip was taken away no complaints.
April 29, 2025
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Kevin,
We're glad to hear everything went smoothly for you and your order. Thank you for the great review, we really appreciate it.
Best regards,
The Oxigen Team.
Reply from Oxigen Environmental - Quayside, Dundalk
Thank you so much Robbie for your fantastic review! We truly appreciate you taking the time to rate us and we are delighted that you would recommend us!
Best regards,
The Oxigen Team.
On time
Bin arrived on time, and driver was very helpful with ensuring the bin wasn’t blocking anything. Quick and easy pick up when full.
April 28, 2025
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Sinéad,
Thank you so much for your five star review - we truly appreciate it! We are so pleased to hear that you had a positive experience with one of our drivers and are happy with our service.
Best regards,
The Oxigen Team.
Very helpful
Very helpful, courteous, professional in the way they do and explain the different aspects of their work.
April 29, 2025
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
Thank you Cormac,
It is great to hear that you have had a positive experience with our team and we appreciate you taking the time to review our service.
Best regards,
The Oxigen Team.
Skip delivered on time at 7am collected…
Skip delivered on time at 7am collected early after 30mins of request to take away
April 10, 2025
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Eamon,
Thanks for the great feedback! We're glad to hear your skip was delivered and collected promptly.
Best regards,
The Oxigen Team
Reply from Oxigen Environmental - Quayside, Dundalk
Hi,
We're glad the delivery was prompt, and we apologise for the tree branch issue during collection. We'll look into this to ensure it doesn't happen again.
Kind regards,
The Oxigen Team.
Careful collecting of skip in good time
March 27, 2025
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Elizabeth,
We're glad to hear the skip was collected carefully and on time. We appreciate your support!
Kind regards,
The Oxigen Team
Great and quick service
Great and quick service, driver so nice and helpful, on time :)
March 25, 2025
Reply from Oxigen Environmental - Quayside, Dundalk
Thank you so much for the kind words! 😊 We're delighted to hear you had a great experience with our service and that our driver made a positive impression. Being on time and helpful is what we aim for every time! 💚♻️
Ordered a skip online for delivery on…
Ordered a skip online for delivery on Friday and collection on Monday. Skip wasn’t delivered until 16:10 on the Friday and wasn’t collected on the Monday called to query why it hadn’t been collected & was told we don’t collect until you call us. Have made 2 calls and skip still hasn’t been collected 4 days later
March 25, 2025
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Sharon,
We're really sorry to hear about the delay with both the delivery and collection of your skip. That’s not the experience we aim to provide. We appreciate your patience and for bringing this to our attention. Once again we are very sorry for this. 💚
Best regards,
The Oxigen Team
Reply from Oxigen Environmental - Quayside, Dundalk
Hi John,
Thanks for the kind words and the generous review. We really appreciate it! We're happy everything went smoothly for you!
Best regards,
The Oxigen Team.
Paid €250 for a skip be delivered- no…
Paid €250 for a skip be delivered- no delivery took place. Had people waiting to help me load skip waiting around for hours. Called a few times to check where it was, was just told “sometime in the afternoon”. When asked about a refund I was told you can just keep it longer when you do get it, which does not help me at all…
Updated to add that I was told the next day I refused to take delivery of the skip the evening before. I had a missed call at 8pm- tried to call back (no answer) and then texted to say please contact me tomorrow. No mention that the skip was on the way from the driver… just asked for a refund and now left with a load of waste. Absolutely terrible service. If you’re over booked, don’t book in so many deliveries in a day.
March 19, 2025
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Celia,
We're truly sorry to hear about your experience, and we sincerely apologise for the inconvenience caused. We understand your frustration with the delay and lack of communication. This is certainly not the level of service we aim to provide.
We'll review your case internally to ensure we can improve our processes and avoid this from happening in the future. Thank you for bringing this to our attention, and we genuinely hope we can restore your confidence in our service.
Best regards,
The Oxigen Team.
Fantastic service from Pauline in…
Fantastic service from Pauline in customer care in Dundalk office.
Responds to emails very promptly and efficiently and has solved any problems or queries I had.
Pauline is very professional and dedicated to her work in customer care and I would like to thank her for all her help and support over the last year in sorting out any issues that I sent through.
Regards,
Pat
March 18, 2025
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Pat,
Thank you for the wonderful review, Pat! We're so glad to hear that Pauline has been able to provide you with excellent service and support. Your continued trust in us means a lot, and we truly appreciate you taking the time to share your experience. If you ever need assistance again, don't hesitate to reach out!
Best regards,
The Oxigen Team.
Problem Solved!
Problem Solved!
Swift and professional reply to a query and problem immediately solved
March 18, 2025
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Maria,
We're so glad to hear that your issue was resolved quickly. We always aim to provide efficient service, and it's wonderful to know we met your expectations. If you need anything else, feel free to reach out!
Best regards,
The Oxigen Team.
Oxigen were easy to deal with
Oxigen were easy to deal with, friendly and prompt in delivery and collection. I would be happy to use them again.
February 27, 2025
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Sophie,
Thank you for your kind words! We're so glad to hear that you had a positive experience with our service. We aim to make everything as easy and efficient as possible, and it's great to know we succeeded. We look forward to working with you again in the future!
Best regards,
The Oxigen Team
Great new app features on top of excellent customer service
Excellent customer service for both domestic bins and skips. In addition to providing quick access to my account info, the collection notifications from the new app means no more waiting to see do the neighbours put out their bins every week.
February 26, 2025
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
Hi,
We’re delighted to hear you’re enjoying our service for both domestic bins and skips! Our new app is designed to make waste collection even easier, so no more second-guessing bin day!
Best regards,
The Oxigen Team.
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Angela,
We're glad to hear everything went smoothly for you and your order. Thank you for the great review, we really appreciate it.
Best regards,
The Oxigen Team.
Oxigen complete weekly collections at…
Oxigen complete weekly collections at our commercial premises. The service is professional and always completed on time.
The customer service team are responsive and quick to arrange ad-hoc waste collections or skip drops. We would recommend Oxigen to other commercial business.
February 26, 2025
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Roisin,
We’re delighted to hear that our professional and timely service meets your business needs! Our team takes pride in being responsive and ensuring smooth waste collections and skip deliveries.
We truly appreciate your recommendation and look forward to continuing to serve you!
Best regards,
The Oxigen Team.
The agent could not have been any more…
The agent could not have been any more helpful
February 20, 2025
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Tracie,
We’re thrilled to hear that our agent was so helpful! Our team is always here to provide the best service possible. If you ever need anything, don’t hesitate to reach out!
Best regards,
The Oxigen Team.
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