Please beware, this company will withhold and keep your money at the first opportunity. Having booked a collection in from the Netherlands, but unfortunately had to cancel this as the supplier d... See more
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Worst company ever, 1 no update on delivered or not, so impossible to work with ebay. 2. Have 2 parcels lost, ordered ups next day service the costumer recived it 2weeks later after nightmare of c... See more
I paid an insurance to cover the goods that i shipped to France, a third of the goods were damaged (probably the pallet fell down to the floor), unfortunately parcel2ship are messing around with the p... See more
They have lost the parcel and they are deny any responsibility, the staff is most unfriendly and an helpful, they just hang up the phone and refuse to deal with the situation. The manager was very rud... See more
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Company details
About Parcel2Ship.co.uk
Information provided by various external sources
Parcel Delivery & Courier Services to UK, Europe and Worldwide
Do you want to save money on UK, European or worldwide parcel delivery? Do you want parcel AND document delivery options. Do you want the option to have your package picked up from your home or business address OR to be able to drop off your parcel at your local post office or a Parcelforce Worldwide Depot? Do you want a choice of top couriers such as DHL, Parcelforce and City Link? Do you want full on-line booking and tracking? If so, welcome to Parcel2ship.co.uk
Get your instant quote now and then book your parcel delivery service online. Simple, and with prices starting at only £9.78+vat you are guaranteed a great deal.
Send parcels up to 30kg - UK from only £9.78 - Europe from only £16.95
Contact info
Room 33 Building 2 Teignbridge Business Center, TQ12 6TZ, Heathfield Newton Abbot, United Kingdom
- 0845 519 0185
- phil@parcelsrus.net
- parcel2ship.co.uk
1.1
Bad
173 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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City Link failed to collect - again.
Waited on all day for City Link to collect but they failed to turn up - this is the second, and last time, I will use them. I took it to the local depot the following morning.
May 15, 2014
Unprompted review
Reply from Parcel2Ship.co.uk
Hello Graham. Sorry to see you have a bad experience with your City-Link collection.
I can see from your order that your parcel was collected on the next working day, and delivered without a delay. I cannot find any correspondence between you or us about the failed collection. The services we offer are self tracked, so unless we are notified by a customer of a problem, we cannot help.
I hope this negative experience with City-Link will not stop you from using our other services in the future. If you would like to discuss further, please email info@parcel2ship.co.uk
Thank you
Customer Service is appalling, a total disregard once they have taken the booking - avoid.
I placed a booking with Parcel2ship for a collection the next day.
The collection failed to take place.
I contacted parcel2ship who took up the problem with the courier, 'city link'.
Citylink said they had tried a collection, even fabricating a story about the type of door we have at the premises - of course this was a complete lie as well as inaccurate.
The collection then took place 24 hours later, therefore missing the next day delivery which we had requested.
When I contacted parcel2ship, the response was one of "we aren't responsible etc etc, its in the terms and conditions" - that may well be the case, that hidden deep in their extensive t&c's they mention this, but customers just make a booking under the assumption that when they pay for next day thats what happens!
This wasn't the case.
Of course, further contact has been 'brushed off' - customer service staff being totally unhelpful and showing a total disregard for the customer.
May 15, 2014
Unprompted review
Reply from Parcel2Ship.co.uk
Hello Paul
We are sorry that you found your experience with Parcel2Ship unsatisfactory
We understand that you placed an order with us and you advised us that the courier failed to collect. When a collection fails because of a fault made by a courier, we can either issue a refund, or rebook the job for the next working day. You requested a rebook, which was successful. Because you had opted to rebook, a refund was no longer an option as your parcel was delivered the day after it was collected which was the service you purchased.
After your parcel was delivered successfully, you then requested a full refund. We explained that the parcel had been delivered 1 day after the rebooked collection, so a refund was not possible.
I am sorry you feel we have shown a 'total disregard' for you. Parcel2Ship have replied to all you queries in a prompt and efficient manner, as customer service is important to us, especially when a customer has a problem they need us to address.
If we can be of any further assistance please don’t hesitate to contact us on info@parcel2ship.co.uk
Thank you
best most reliable and flexible shipping company i've used
adaptable , efficient , always easy to contact
May 15, 2014
Unprompted review
Reply from Parcel2Ship.co.uk
Thank you for your kind words Stuart, always great to read such a postive review from a regular customer
Amazing service, amazing value.
I have used Parcel2Ship to send bulky packages to France and also internally in the UK. The website is very easy to use, the prices extremely competitive, and the service fast and reliable.
May 15, 2014
Unprompted review
Reply from Parcel2Ship.co.uk
Dave, great to see you've been using our services, and thank you for your review. We are launching our new website soon, so we hope that you will find it even easier to use than our current one.
Seem to be very reliable
Parcel was collected and delivered without any problem and to species times and dates, a very good service.
May 15, 2014
Unprompted review
Reply from Parcel2Ship.co.uk
Very happy to see your orders were collected and delivered without any problems Kevin. Thank you for taking the time to review us
Friendly Staff
The parcel I sent to Toronto was collected 24 hours later than we were told (with no explanation) and was delivered to a depot in Calgary some 2,000 miles away and took a lot of time and trouble to sort out.
Parcel2Ship helped me obtain compensation,which took six weeks, but I would have preferred the parcel to have been collected at the time I expected and delivered to the correct consignee.
May 15, 2014
Unprompted review
Reply from Parcel2Ship.co.uk
Bill, sorry to see that you had an issue with your ParcelForce order, but thank you for commenting on our staff. I hope that during this troubling time they were able to give you satisfactory customer support.
Good service at very good prices
Have I just been lucky so far?
I wrote a good 5star review but once I scrolled down the page and read the others I am horrified. Most of the items I send are high value, I don't think I'll risk them again after reading these reviews.
***Please see below***
May 15, 2014
Unprompted review
Reply from Parcel2Ship.co.uk
Hello Cerwyn. Thank you for your previous review, although we are sorry to see that you have changed your mind about our service.
As you can see, many of our bad reviews are from 2012. This is because we were using a different site to compile our reviews, which we held on our own website. Please click here to have a read about what our customers have said about us recently: (external reference)
We hope you will order with us again in the future. If you have any questions, please email info@parcel2ship.co.uk
Thank you
disgusting
They have lost the parcel and they are deny any responsibility, the staff is most unfriendly and an helpful, they just hang up the phone and refuse to deal with the situation. The manager was very rude and full of excuses that make no sense in relation to the situation. This cost me £150.00 in damages I was also promised a refund of the service that I have not received and this never materialised. I was told that the driver could not collect the parcel as there was a gate to enter the car park, this was not true as the pick up was in a hotel. The hotel confirmed collection however my parcel never reach destination.
May 15, 2014
Unprompted review
Reply from Parcel2Ship.co.uk
Hello, and thank you for taking the time to review us. We are sorry to read about your negative experience, but according to our notes and tracking, your parcel was delivered successfully. We cannot see any correspondence from you either.
Can I please clarify that your complaint was regarding the service you booked in January this year? Please email info@parcel2ship.co.uk with your answer, along with any other information that will help us get to the bottom of this unfortunate problem
Thank you
out of five parcels two get screwed up...
Go on I dare you write FRAGILE on your parcel and wait..yes it will be broken on arrival and with no easy way to claim without spending hours online. Then book a parcel..and wait . And wait...yes wait..where are they? Two mornings wasted. Will my latest get there , will the fragile I wrote on be a waste of time? Let's see.
Is that a good courier or are they all the same?
May 15, 2014
Unprompted review
Reply from Parcel2Ship.co.uk
Thank you for your review. Please be advised that the courier attempted to deliver your parcel two times, but there was no one available. Your parcel was successfully delivered on the third attempt.
This order was placed in January of this year. If you have an issue with a more recent order, it has not been placed with Parcel2Ship.
If you would like to discuss any of the above or another order, please email info@parcel2ship.co.uk
Thank you.
Reply from Parcel2Ship.co.uk
Thank you for your positive review Djouama
Reply from Parcel2Ship.co.uk
Roy, we are happy to see your kind review, and glad we provided satisfactory customer support
brillient service quick and efficient
after speaking to (name) at parcels to go i booked a pick up that was quick and very easy had just 1 niggle i spoke to (name) online and she gave me a very qick answer and was brillient excellent customer service thankyou very much (name) excellent customer service.
April 30, 2014
Unprompted review
Reply from Parcel2Ship.co.uk
Thank you Vincent. This is Emma, and I am very happy to have helped such a pleasant customer. I hope to here from you again when you have another order to place.
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