Park Insurance Reviews 

86
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, friendliness, and professional approach. Many people appreciate the genuine human expertise and personalized attention received, with advisors being knowledgeable, patient, and proactive in explaining options. Reviewers also frequently mention finding great deals and competitive prices, often saving money compared to previous providers, which offers excellent value for money. The company is noted for its efficiency, quick response times, and seamless processes, making insurance setup and renewals hassle-free. However, some customers also noted that while the process was thorough, the timelines for handling certain matters could be quite long.

What people talk about most

Service

Consumers consistently report positive experiences with the service, highlighting the team's friendliness,... See more

Staff

Clients share positive opinions on staff, consistently describing them as friendly, professional, and... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as helpful, efficient,... See more

Price

People report positive experiences with price, consistently finding competitive rates and good value. Many... See more

Value for money

Reviewers highlight positive aspects of value for money, consistently finding great deals and excellent value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful. Loyalty pays off – they remember you — After the first few years, they’ve built up my full history. Renewals are super straightforward; they pull up my old policy, and factor in m... See more

Company replied

Rated 5 out of 5 stars

Thank you Park Insurance for handling a claim against us, which would have completely drained our resources as a micro business. They handled everything carefully, the timelines were very long, but e... See more

Company replied

Rated 5 out of 5 stars

I appreciate the smooth flow of communication without any pressure to buy anything. Also, they send gentle reminders way before deadlines, which is very much appreciated as I'm a very busy person. Las... See more

Company replied

Rated 5 out of 5 stars

A well deserved 5 star for Jo and the team so helpful and so friendly but also the best prices. We set up a new business insurance for a stater business but also added our other business of 35 years... See more

Company replied


Company details

  1. Insurance Agency
  2. Insurance Broker
  3. Insurance Company

Written by the company

Family Owned Insurance Brokerage


Contact info

4.8

Excellent

TrustScore 5 out of 5

86 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.8

All reviews

(86)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service…

Responsive to requests and competitive with their quote.

March 31, 2026
Unprompted review
Park Insurance logo

Reply from Park Insurance

We’re delighted to hear you had such a positive experience. Thank you for your trust and support.

Rated 5 out of 5 stars

Great honest customer service

March 9, 2026
Unprompted review
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Reply from Park Insurance

Thank you so much for your kind review. We really appreciate your support and are delighted you had a positive experience with our team.

Rated 5 out of 5 stars

Great customer service

Great customer service. I used Park Insurance for Home and Travel and the team are very friendly and helpful.

February 24, 2026
Unprompted review
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Reply from Park Insurance

Great to hear we are exceeding expectations,

Rated 5 out of 5 stars

Great communication when needed

I have used the services of Park Insurance for the past 4 or 5 years. Good cover, great communication. I have never had to make a claim, but have confidence in them from all my dealings with them so far.

February 2, 2026
Unprompted review
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Reply from Park Insurance

Rosemary thank you for your review glad to see you been a customer for several years.

Rated 5 out of 5 stars

Good company

Helpful staff and good policies available with a good price

February 20, 2026
Unprompted review
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Reply from Park Insurance

Thanks for kind words Kate,

Rated 5 out of 5 stars

Alan was amazing

Alan was amazing. The conversation was longer than some brokers but it did also save me £1500, so well worth the time and the service level was amazing! Not to mention the quality of insurance cover

February 4, 2026
Unprompted review
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Reply from Park Insurance

That's really great to hear. Alan is fairly new to us and already proving to be excellent with our customers, which is the service we want to be known for.

Rated 5 out of 5 stars

Park were so quick to send documents…

Park were so quick to send documents through and set up my insurance. My one day cover was speedily in place ready for a very significant opportunity for me. I am very pleased with their advice and support and will recommend their services to any colleagues facing similar situations.

February 9, 2026
Unprompted review
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Reply from Park Insurance

Thanks Nigel, it makes me happy knowing we are doing things right.

Rated 5 out of 5 stars

Easy to renew m/c insurance

Easy to renew m/c insurance. Even easier now I can pay by DDM. Been with Park Insurance since 2004

February 2, 2026
Unprompted review
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Reply from Park Insurance

Jonathan amazing to hear you have been with us for 22 years i hope we keep you for another 20 as my nephew has now joined us to carry on the business.

Rated 5 out of 5 stars

Great Service as always…

Park Insurance always give a great service, working hard to meet my needs even when a little out of the ordinary. I am also very impressed by the people who work there. They are proactive and explain everything so clearly. Very impressed.

February 9, 2026
Unprompted review
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Reply from Park Insurance

Paul great to hear we are doing things right we strive to provide excellent service,

Rated 4 out of 5 stars

I have been using Park Insurance for…

I have been using Park Insurance for many years for my Building, and car insurance, they have always provided me with the information and suggestions for improving cover and reducing my premium.
I would recommend them to friends and family as a reliable and trustworthy company.

January 13, 2026
Unprompted review
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Reply from Park Insurance

Martin great to hear your kind comments, if customers are recommending us, we must be doing things right.

Rated 5 out of 5 stars

Thank you Park Insurance for handling a…

Thank you Park Insurance for handling a claim against us, which would have completely drained our resources as a micro business. They handled everything carefully, the timelines were very long, but everything was extremely thorough and the case was finally closed with a positive outcome for us as a business as we know we look after our skaters.

January 28, 2026
Unprompted review
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Reply from Park Insurance

Great to hear you also get great service when dealing with a claim after all you never see how good a broker or product is until it's time to claim.

Rated 5 out of 5 stars

Been using park insurance few years now…

Been using park insurance few years now for my taxi insurance sarah and the team are fantastic so nice to have personal touch of a one to one phone conversation if needed instead of all communication by email

December 22, 2025
Unprompted review
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Reply from Park Insurance

Thank you for your kind comments we want customer interaction after all how boring if everything is done via email.

Rated 5 out of 5 stars

Have used them for a few years

Have used them for a few years. Always had a great service and any questions answered quickly. Excellent company.

January 2, 2026
Unprompted review
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Reply from Park Insurance

Steve, thank oyu for your kind words always here to help.

Rated 5 out of 5 stars

Great service

I have been using them for a fee years for my buildings and public liability at my glamping site. They have always given a fiar price, helped me get the information together and been easy to contact. I haven't had need to claim lucky and hope not to so cant comment on that side of things but my impression is they would be supportive in the process. Plan to keep using them. Very happy with the service.

January 23, 2026
Unprompted review
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Reply from Park Insurance

Jimmy i hope we give excellent service at claims level as this is what you pay your premiums for.

Rated 5 out of 5 stars

Very helpful.

Very helpful.

Loyalty pays off – they remember you — After the first few years, they’ve built up my full history. Renewals are super straightforward; they pull up my old policy, and factor in my no-claims bonus.

• Genuine human expertise over the phone — No endless bots or offshore call centres. Advisors are UK-based, knowledgeable, and patient. I’ve called for mid-term changes (e.g., adding a named driver) multiple times, and it’s always quick—usually under 10 minutes wait, then sorted efficiently.

• Consistent over the years — Through premium hikes, market changes, and my own profile shifts, they’ve kept things competitive and drama-free.

January 12, 2026
Unprompted review
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Reply from Park Insurance

Thank George always a pleasure to deal with you.

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