Park Insurance Reviews 

86
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, friendliness, and professional approach. Many people appreciate the genuine human expertise and personalized attention received, with advisors being knowledgeable, patient, and proactive in explaining options. Reviewers also frequently mention finding great deals and competitive prices, often saving money compared to previous providers, which offers excellent value for money. The company is noted for its efficiency, quick response times, and seamless processes, making insurance setup and renewals hassle-free. However, some customers also noted that while the process was thorough, the timelines for handling certain matters could be quite long.

What people talk about most

Service

Consumers consistently report positive experiences with the service, highlighting the team's friendliness,... See more

Staff

Clients share positive opinions on staff, consistently describing them as friendly, professional, and... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as helpful, efficient,... See more

Price

People report positive experiences with price, consistently finding competitive rates and good value. Many... See more

Value for money

Reviewers highlight positive aspects of value for money, consistently finding great deals and excellent value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful. Loyalty pays off – they remember you — After the first few years, they’ve built up my full history. Renewals are super straightforward; they pull up my old policy, and factor in m... See more

Company replied

Rated 5 out of 5 stars

Thank you Park Insurance for handling a claim against us, which would have completely drained our resources as a micro business. They handled everything carefully, the timelines were very long, but e... See more

Company replied

Rated 5 out of 5 stars

I appreciate the smooth flow of communication without any pressure to buy anything. Also, they send gentle reminders way before deadlines, which is very much appreciated as I'm a very busy person. Las... See more

Company replied

Rated 5 out of 5 stars

A well deserved 5 star for Jo and the team so helpful and so friendly but also the best prices. We set up a new business insurance for a stater business but also added our other business of 35 years... See more

Company replied


Company details

  1. Insurance Agency
  2. Insurance Broker
  3. Insurance Company

Written by the company

Family Owned Insurance Brokerage


Contact info

4.8

Excellent

TrustScore 5 out of 5

86 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(86)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had an outstanding experience with…

I had an outstanding experience with Park Insurance Ltd. From start to finish, their team was professional, knowledgeable, and genuinely committed to helping me find the right coverage. They took the time to understand my needs, explained every option clearly, and made the entire process seamless and stress-free.

What really stood out was their responsiveness—any time I had a question, they replied quickly with clear and helpful answers. It’s rare to find a company that combines excellent customer service with competitive rates, but Park Insurance delivers on both.

I feel confident knowing I’m in good hands. Highly recommended to anyone looking for reliable, friendly, and trustworthy insurance services!

November 27, 2025
Unprompted review
Park Insurance logo

Reply from Park Insurance

Thank you, Paul its great to hear, we are doing things right!!!

Rated 1 out of 5 stars

Not a clue...

They send out auto emils with no reference saying that you have renewed? You call them and cannot find any reference of the auto email sent because the auto email didnt have a reference.

October 31, 2025
Unprompted review
Park Insurance logo

Reply from Park Insurance

Sorry Steve this is something that was a training issue with a young member of the team this has now been sorted.

Rated 5 out of 5 stars

Very friendly

Very friendly. great clear advice, communicafion is second to none. Been with Park for a number of years ni interest jn changing

October 31, 2025
Unprompted review
Park Insurance logo

Reply from Park Insurance

Kevin that's great to hear hope we look after your needs for many years.

Rated 5 out of 5 stars

My company have been liaising with…

My company have been liaising with Joanne from Park Insurance for a few years now, and she is extremely responsive, helpful, yet down to earth and she has found us the best policy for our business. All the documentation is straightforward and if you have any queries or wish to make a change to a policy this is catered for easily.

October 15, 2025
Unprompted review
Park Insurance logo

Reply from Park Insurance

Thank you for kind words.

Rated 5 out of 5 stars

Highly recommend Joanne and team at Park Insurance

What can I say working with Joanne at Park Insurance as been an absolute pleasure as well as saving money on previous providers. She goes through the policys so you understand fully what you are insured for and if you need anything else.

September 1, 2025
Unprompted review
Park Insurance logo

Reply from Park Insurance

Thanks for the kind reply we try to do our best,

Rated 5 out of 5 stars

A professional, friendly and fully knowledgeable broker

Fully understand our business and our insurance needs, a fast quaotation every year and market beating premiums with policies specifically designed for our business. All staff, especially Kevin Heaven are always freindly helpful and quick to act

October 15, 2025
Unprompted review
Park Insurance logo

Reply from Park Insurance

Great to see you are happy with our service.

Rated 4 out of 5 stars

Compact tractor insurance

I needed to insure a compact tractor for use on our small holding. Park Insurance came up with a great proposal at less than half the price of my previous insurer. They were very responsive and easy to deal with

September 3, 2025
Unprompted review
Park Insurance logo

Reply from Park Insurance

thanks for the great review

Rated 5 out of 5 stars

Park Insurance are so easy to deal…

Park Insurance are so easy to deal with. Tell them what you want, and in a matter of days, they send a quote. A hassle free and efficient company.

August 26, 2025
Unprompted review
Park Insurance logo

Reply from Park Insurance

thanks for the kind words

Rated 5 out of 5 stars

Insurance for non uk residents

I have dual citizenship British and Canadian however my British passport is currently expired and I am here in England to visit my family and friends . I needed travel insurance for an unforseen trip to Spain from England driving via France Park Insurance made that possible thank you so much for your excellent service , I tried a countless number of other companies and they offered me nothing of value but Park Insurance did it with no fuss many thanks again I'm looking forward to my trip on Friday.
Devon Thomas

September 12, 2025
Unprompted review
Park Insurance logo

Reply from Park Insurance

thank you devon

Rated 5 out of 5 stars

Superb

Superb, prompt customer service

July 17, 2025
Unprompted review
Park Insurance logo

Reply from Park Insurance

Great News, thank you so much for taking the time to respond. As a family business your reviews really do help.

Rated 5 out of 5 stars

Extremely easy and pleasant experience

Extremely easy and pleasant experience. Got my insurance cover sorted very quickly. 5 stars!

August 21, 2025
Unprompted review
Park Insurance logo

Reply from Park Insurance

We really appreciate you taking the time to leave us such a kind review. It encourages us to keep improving and delivering great service. Thanks again!

Rated 5 out of 5 stars

Happy customer!

I first contacted Park Insurance about my Polaris Ranger as I was paying a lot for a vehicle that only works on my land, driven by me. They came up with a really good price and so when my property insurance came up for renewal I came to them and once again they came up with a much better deal. Their staff have been very courteous and helpful. All I hope is that when renewals are due, they will be as diligent as they were in the first instance.

January 29, 2025
Unprompted review
Park Insurance logo

Reply from Park Insurance

It’s wonderful to know you’re happy with our service. Thanks for trusting us

Rated 5 out of 5 stars

Park Insurance…

Seventeen years ago Park Insurance obtained public liability insurance for our small group of dancers when other agencies had been unhelpful. Park Insurance has continued each year to find us suitable insurance and the staff are always efficient, friendly and understanding.

August 9, 2025
Unprompted review
Park Insurance logo

Reply from Park Insurance

It’s wonderful to know you’re happy with our service. Thanks for trusting us

Rated 5 out of 5 stars

Great service and competitive price

Alan listened to my requirements and delivered a top class service providing the right cover, beating other quotes to provide me with the driving instructor insurance I needed at a very competitive price.

August 4, 2025
Unprompted review
Park Insurance logo

Reply from Park Insurance

It’s always great to hear from happy customers – thank you for sharing your experience.

Rated 4 out of 5 stars

We were very impressed with the…

Wee were very impressed with the service we received particularly since we had forgotten all about our renewal! Park Insurance's service was excellent nd we can highly recommend them!

August 1, 2025
Unprompted review
Park Insurance logo

Reply from Park Insurance

Thank you for the kind words! We're always pushing ourselves to do better, and reviews like yours help us stay focused and inspired.

Rated 5 out of 5 stars

Great service

Great service, great knowledge and perfect solution to a difficult requirement

August 7, 2025
Unprompted review
Park Insurance logo

Reply from Park Insurance

It means the world to us to hear such positive feedback. We're always striving to improve, and it’s great to know we’re on the right track. Thank you again!

Rated 5 out of 5 stars

Excellent Service.

Park Insurance have efficiently and courteously found insurance cover for my farmland. The quote was very competitive and the service provided excellent. I would thoroughly recommend them. D Green.

August 7, 2025
Unprompted review
Park Insurance logo

Reply from Park Insurance

Thank you so much for taking the time to leave us a review! We’re so glad to hear you had a positive experience. Your feedback really motivates our team to keep delivering great service.

Rated 5 out of 5 stars

Using Park Insurance for our public…

Using Park Insurance for our public liability insurance makes life very easy Professional attentive staff expert advice given
Notification well before renewal asking of any changes Then 4 weeks before renewal email laying out the Policy and Cost Excellent Service and very competitive

July 26, 2025
Unprompted review
Park Insurance logo

Reply from Park Insurance

Wow—thank you! Your review made our day. We're so happy to know you’re satisfied with our service, and we hope to keep exceeding your expectations.

Rated 5 out of 5 stars

Great company, Great staff

Scott and Alex are great, approachable and friendly! They go above and beyond to sort your needs! I now have all my insurances through the same company and they give great advice too! Hope to return the favour with my business asap!

May 30, 2025
Park Insurance logo

Reply from Park Insurance

We truly appreciate your kind words and support! It’s always a pleasure to hear from happy customers like you. Thanks for trusting us—we’re here for you anytime.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look