Company should get closed down to be honest over scamming people the delay altacrics they use when you trying to cancel is unreal . Then set me up for direct debit for every two weeks even though it's... See more
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Men's changing rooms filthy, not properly cleaned. Lousy gym equipment, reception barely manned, closed too early on weekends. The worst is when you try to cancel, they make it as hard as possible.... See more
Company replied
Rude man on reception at Salisbury’s Parkwood Leisure - they don’t repair broken kit after a year of reporting, pool swimming is impossible due to crowding and older people doing exceptionally slow br... See more
Company replied
I would give less than 1 if I could. I am continuously receiving e.mails requesting payment for a membership that was never used and cancelled within a week of joining. This cancellation was not proc... See more
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1.7
Bad
87 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 2 weeks
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I’ve been a subscriber for at least 8…
I’ve been a subscriber for at least 8 YEARS and paid every month. I am in a difficult situation and asked to cancel, they refused and slapped me with a late fee. AWFUL company AVOID.
June 4, 2025
Unprompted review
Reply from Parkwood Leisure
I am very sorry to hear about your difficult experience as a long-time member and your recent issue with cancellation and a late fee. I understand how frustrating it must be to face such a situation, especially after being a loyal customer for eight years.
I would like to help you with this matter and see if we can find a resolution. Could you please provide more details regarding your membership number, the date you requested cancellation, and any communication you've had. Please email leisure.escalations@parkwood-leisure.co.uk
Your feedback is important, and I want to ensure your concerns are addressed. Many thanks, Sara Rawlinson
Disgraceful company!
Disgraceful company!
I Cancelled my DD in less than 10minutes and I am able to a refund which has never occurred since 14 of March 2025.
I have escalated this to authorities whom should deal with, and according with my advice I am also able to charge this company including my phone calls and my time too.
Try to discuss with their customer service team (based in their head office as they are part of a bigger company) and they just quote terms and conditions and are sarcastic and reading from a script.
Clearly don’t value their reputation or customers. Would recommend supporting other local independent gyms and save yourselves the hassle of dealing with them.
Don’t deserve to be in business as clearly here to rinse everyone for their cash.
WHERE IS MY REFUND !!!
March 14, 2025
Unprompted review
Reply from Parkwood Leisure
Dear Paolo
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the issues you encountered with your direct debit cancellation and refund.
We understand your frustration regarding the delay in receiving your refund since March 14, 2025, and we sincerely apologise for any inconvenience this has caused. We also regret to hear that you were not satisfied with the service you received from our customer service team.
We take your feedback seriously and would like to look into this matter further. Could you please provide us with your membership details or any reference number you may have so that we can investigate your specific case? Please email me directly on leisure.escalations@parkwood-leisure.co.uk
We strive to provide all our customers with a positive experience, and we are concerned to learn that this was not the case for you. We would appreciate the opportunity to resolve this issue and regain your trust.
Sincerely,Sara
UPDATED RESOLVED
I cancelled my daughter's swimming classes by email with a month's notice and then was threatened over cancelling the direct debit. I then went on the website to cancel and then have now been threatened to pay another month despite said child not having attended the classes for MONTHS. I called up to resolve the matter and the nonchalant staff did not want to hear what I had to say and informed me I would hear from a debt recovery service. I am willing to go to court with proof to stop these charlatans!!!
UPDATE: The matter was resolved in a timely fashion by Sara. Thank you.
March 25, 2025
Unprompted review
Reply from Parkwood Leisure
Firstly, my apologies for the delay in responding to you. I am writing in response to your email regarding the cancellation of your daughter's swimming classes. I understand that you cancelled the classes with a month's notice via email and subsequently cancelled the direct debit. You then attempted to cancel again through the website.
Despite these actions, you have been threatened with an additional month's payment for classes your daughter has not attended for several months. Furthermore, you state that when you contacted us by phone to resolve this, the staff were unhelpful and informed you that the matter would be passed to a debt recovery service.
I sincerely apologise for the frustration and inconvenience this situation has caused. This is certainly not the level of service we aim to provide.
Please provide me with the date you sent your cancellation email and any reference numbers you may have from your website cancellation or phone call. I would also appreciate the name of the staff member you spoke with, if you recall it.
I will personally look into this matter immediately to ensure it is resolved fairly and promptly. Please could you email me directly leisure.escalations@parkwood-leisure.co.uk. I look forward to hearing from you.
Sincerely,
Sara
Riviera International Centre Torquay is…
Riviera International Centre Torquay is one of the most disgusting dirty run down places I’ve ever been in my life. Floors and walls are constantly dirty sauna stinks, every seat but 4 of them is broken in the steam room, rust everywhere constantly no paper towels in the gym with green water dripping from the ceiling. Took 3 months for you to replace a simple lock on the toilet door in the men’s changing room I put up with these things until you still charged me £20 for a late payment “administration charge” what a joke £58 was taken out of my account at the worst possible time for what? Do you actually improve the experience or is it just profit for you and the shareholders? Disgusting I feel like money has been stolen from me how in 2025 can you justify £20 as a “administration charge” what does a missed payment actually cost you in “admin”… £0!!!
February 17, 2025
Unprompted review
Hengrove do not respond
I made enquiries about parking at Hengrove Leisure centre regarding the terms and conditions. A member of staff forwarded the email for a manager to get back to me. The manager didn't. Ignorant staff who have zero people skills.
January 2, 2025
Unprompted review
I have been a member of Leisure .The…
I have been a member of Leisure in Swindon .The group menager removed only class I use to go -Yoga .Few of us already moved to this lady class and yr leisure already lost few members.
November 27, 2024
Unprompted review
I cancelled my subscription and they…
I cancelled my subscription and they added administration charges and threatened to contact third party debt collectors for a small, slightly overdue fee of £60. Why would you treat customers this way? Any business that relies on forcing people to pay unwillingly deserves to fail.
November 15, 2024
Unprompted review
Paper Cups Crosby Leisure
I am a member of Crosby Leisure Centre I was recently referred to the gym by my GP on health grounds.Today I forgot my water bottle so as there are no conical paper cups in the gym as there used to be I approached the cafe manager for a paper cup she demanded 30p.I go to the gym with the bare minimum so not carrying any cash.I pointed out that I needed a cup as I have a heart condition and she refused point blank to give me one unless I stumped up 30p.The lady's attitude was disgraceful.I approached the reception to ask for a cup and they were stopped from doing so by this horrible woman. In the end the receptionist showed initiative and kindly paid for it herself who obviously has better customer skills than the manager in charge of the cafe.There are times when there is no one around in charge in the gym.If there was an incident you couldn't get a cup of water out of the water machine for the unfortunate person.So overall I am not happy especially with the jobs worth in the cafe.
September 26, 2024
Unprompted review
Reply from Parkwood Leisure
I would like to apologise for the inconvenience and upset caused by not allowing you to have a cup. I understand that this was disappointing given your circumstances, and we want to assure you that we take your feedback seriously.
I will be looking into this matter with the staff involved.
Thank you for reaching out.
Terrible experience - best avoided
Facilities generally good, but I had a very poor experience with this gym when it came to trying to cancel my gym membership. Their sharp practices are quite frankly appalling and somewhat suspect. I was utterly shocked at their poor approach and attitude towards customers. Best avoided by a large margin.
August 15, 2024
Unprompted review
Reply from Parkwood Leisure
I understand that you were frustrated by our cancellation process and I apologise for any inconvenience this caused you. We are always looking for ways to improve our customer service and as such I would like to look into your complaint further with your assistance. I would like to assure you that we are committed to providing our members with a positive experience and we will do everything we can to resolve this issue for you.
Please feel free to contact me directly with more details. The email address to use is leisure.escalations@parkwood-leisure.co.uk
Thank you in advance, I look forward to receiving your email.
Apparently the booking facility on the…
Apparently the booking facility on the website doesn't work so you are 'forced' to use the app. I don't want the app. Why have it on the website and give the impression that you can book online?
August 1, 2024
Unprompted review
Reply from Parkwood Leisure
I'm sorry to hear that you're having trouble with the booking facility on our website. I understand that it can be frustrating to be forced to use the app when you don't want to. I am not aware of any website booking errors so please could you email me details and if possible, provide a screenshot or any error messages. The email address to use is leisure.escalations@parkwood-leisure.co.uk
Thank you in advance, I look forward to receiving your email.
An incredibly difficult company to deal…
An incredibly difficult company to deal with. Tried to speak on the phone to someone who was clearly reading a script and was no help. When asked to speak to a supervisor he said he could transfer me to anyone but said he would get them to call me back… 7 days later and no contact.
I emailed asking for contact from a supervisor to discuss a problem… generic email sent back with no answer to my query or help, and again, no call. Just what appeared to be a template email with no effort made to read mine. I responded to this asking for someone to read my email and action my request. It’s easy to guess what’s happened now… radio silence.
I’ve tried to seek assistance and someone to speak to, but nothing at all. Yet they still have the cheek to send me emails asking for £27 to be paid…..
August 7, 2024
Unprompted review
Reply from Parkwood Leisure
I appreciate you bringing this issue to our attention, and I am committed to resolving it as quickly as possible. For me to do this for you, could you please email me with your full name,membership number and the name of your local leisure centre. The email address to use is leisure.escalations@parkwood-leisure.co.uk. Thank you in advance, I look forward to receiving your email so I can assist further. Sara
Rude, Lazy, too Busy
Rude man on reception at Salisbury’s Parkwood Leisure - they don’t repair broken kit after a year of reporting, pool swimming is impossible due to crowding and older people doing exceptionally slow breast stroke. Management don’t care. Loads of charges when you try to leave.
August 6, 2024
Unprompted review
Reply from Parkwood Leisure
I want to assure you that your concerns are being taken seriously, and we are committed to resolving them as soon as possible. We will investigate the matter thoroughly and take appropriate action to address the issues you have raised. For me to do this for you, could you please email me with your full name and date of birth and your membership number. The email address to use is leisure.escalations@parkwood-leisure.co.uk. Thank you in advance, I look forward to receiving your email so I can assist further. Sara
Disgraceful treatment of customers. 0 stars!!
Customer service is appalling. Cancelled my membership and they add hidden charges on to prevent you from leaving. Ends up costing crazy money to cancel your membership with them. Try to discuss with their customer service team (based in their head office as they are part of a bigger company) and they just quote terms and conditions and are sarcastic and reading from a script. Clearly don’t value their reputation or customers. Would recommend supporting other local independent gyms and save yourselves the hassle of dealing with them. Don’t deserve to be in business as clearly here to rinse everyone for their cash.
July 10, 2024
Unprompted review
Reply from Parkwood Leisure
Many thanks for your valued feedback. Please accept my apologies for your frustration. We aim to be as transparent as possible within our terms and conditions. https://www.leisurecentre.com/termsandconditions in relation to default fees and the cancellation policy, we do also provide a cancellation phone number. Our central team is available Monday - Friday 08.00-18.00. I would be more than happy to investigate your case and provide any refunds/ removal of default charges if we have made an error. For me to do this for you, could you please email me with the full name and date of birth of all memberships that you are referring to and your local leisure centre name. The email address to use is leisure.escalations@parkwood-leisure.co.uk. Thank you in advance. Sara
Shocking service and ignoring documents sent over
My experience with Parkwood Leisure has been extremely disappointing. Their customer service is shockingly poor—they consistently ignore documents I’ve sent over, fabricate false claims about contract start dates without providing any proof, and demonstrate unprofessional behavior. It feels like they are attempting to extract money from a terminated contract unfairly. I would caution others to be wary of their practices and consider alternative options for leisure services.
July 5, 2024
Unprompted review
Reply from Parkwood Leisure
Many thanks for your valued feedback. Please accept my apologies for your frustration. We aim to be as transparent as possible within our terms and conditions. https://www.leisurecentre.com/termsandconditions in relation to default fees and the cancellation policy, we do also provide a cancellation phone number 01905 969619. Our central team is available Monday - Friday 08.00-18.00. I would be more than happy to investigate your case and provide any refunds/ removal of default charges if we have made an error. For me to do this for you, could you please email me with the full name and date of birth of all memberships that you are referring to and your local leisure centre name. The email address to use is leisure.escalations@parkwood-leisure.co.uk. Thank you in advance. Sara
My time at Crosby Leisure Centre is…
My time at Crosby Leisure Centre is always lovely. Staff are friendly and helpful, the facilities are clean and efficiently maintained, the swimming pool I swim in every week-day morning is well organised, and well managed, with either an on-line booking system or, if that is not your way, in person or on the telephone. On top of all of this, the lifeguards are willing to offer advice and tips - whilst not intruding in any way, if what you want is a quiet workout or individual swim. This encouragement for me is very welcome, and I am enormously grateful. What could possibly be a better way to start the day than an hour of this sort of physical activity, combined with a sense of cheerful community and motivation to be the best you can be at the present moment? Thank you to all staff!
June 14, 2024
Unprompted review
Reply from Parkwood Leisure
Thank you for your kind words about your experience at Crosby Leisure Centre. We are delighted to hear that you enjoy your time with us and that you find our staff friendly and helpful, our facilities clean and well-maintained, and our swimming pool well-organised and well-managed. We are also pleased to hear that our lifeguards are willing to offer advice and tips without intruding on your workout or swim.
We really do appreciate your fabulous feedback and we will continue to strive to provide the best possible experience for all of our members. Thank you again for your support.
Penzance leisure centre
Penzance leisure centre. The staff are always cheerful and friendly. We swim and play table tennis regularly and feel very welcome. The only problem is the broken lockers.
June 13, 2024
Unprompted review
Reply from Parkwood Leisure
Thank you for your kind words about our staff at Penzance Leisure Centre. We are so pleased to hear that you feel welcome and that you enjoy swimming and playing table tennis here.
We are aware of the problem with the broken lockers and we are working to get them fixed as soon as possible. We apologise for any inconvenience this may have caused.
Thank you again for your feedback. We look forward to seeing you again soon.
Parkwood Leisure in Crosby
Parkwood Leisure in Crosby, have the most amazing staff, so helpful and the classes are such fun. It’s never just the same routine, their instructors make the sessions so good and varied.
June 13, 2024
Unprompted review
Reply from Parkwood Leisure
Thank you for your feedback about Parkwood Leisure in Crosby. We are delighted to hear that you are enjoying the classes and find the staff helpful. We strive to provide a fun and varied workout routine, and we are glad to know that our instructors are succeeding in making the sessions enjoyable.
We appreciate your continued support and look forward to seeing you in class soon.
Crosby Enjoyable gym
Staff at Crosby are always friendly & helpful. Facilities are good. Wish there could be more lane swimming weekdays between 4 - 6. Monika has livened up the gym and keeps it really clean.
June 10, 2024
Unprompted review
Reply from Parkwood Leisure
Thank you for your feedback. We are glad to hear that our staff and facilities are meeting your expectations. We appreciate your suggestion about adding more lane swimming slots on weekdays between 4 and 6 pm. I have passed this suggestion onto the centre manager to see what we can do to accommodate your request.
We are also happy to know that Monika has made a positive impact on the gym. She is a valuable member of our team, and we are glad to have her.
Thank you again for your feedback. We appreciate it and will use it to continue improving our services.
Reply from Parkwood Leisure
Thank you for sharing your positive feedback with us. We are delighted to hear that you have consistently had helpful interactions with our staff and that our facilities have met your expectations for cleanliness. We appreciate your continued membership and value your feedback in helping us maintain a high standard of service.
Dangerously useless
The email proffered in reply doesn't connect.
Typical
April 14, 2024
Unprompted review
Reply from Parkwood Leisure
leisure.escalations@parkwood-leisure.co.uk is the email address to use. I am not sure why it has not worked for you. Please feel free to try again.
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