Men's changing rooms filthy, not properly cleaned. Lousy gym equipment, reception barely manned, closed too early on weekends. The worst is when you try to cancel, they make it as hard as possible.... See more
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Company should get closed down to be honest over scamming people the delay altacrics they use when you trying to cancel is unreal . Then set me up for direct debit for every two weeks even though it's... See more
I would give less than 1 if I could. I am continuously receiving e.mails requesting payment for a membership that was never used and cancelled within a week of joining. This cancellation was not proc... See more
Company replied
I've been a member of the leisure centre for around seven years. I've always found the staff friendly and welcoming (nothing too much trouble). Though not availing myself of the many classes on offer,... See more
Company replied
1.8
Poor
85 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 2 weeks
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Men's changing rooms filthy
Men's changing rooms filthy, not properly cleaned. Lousy gym equipment, reception barely manned, closed too early on weekends.
The worst is when you try to cancel, they make it as hard as possible. DO NOT JOIN!
This pertains to Meadowlands in Tavistock.
May 23, 2026
Unprompted review
Reply from Parkwood Leisure
Thank you for sharing your feedback regarding your experience at Meadowlands in Tavistock.
I am sorry to hear about the issues you encountered with the cleanliness of the men's changing rooms and the condition of our gym equipment. We also take your comments regarding reception staffing, weekend hours, and the cancellation process very seriously.
We are committed to improving our services. We have only just taken over the management of the centres from Fusion Leisure on the 1st June 2026.
Terms and conditions of membership can be found on our website. Leisurecentre.com
https://www.leisurecentre.com/termsandconditions
Please email any concerns to leisure.escalations@parkwood-leisure.co.uk including your full membership details.
Thank you in advance.
Best regards,
Company should get closed down to be…
Company should get closed down to be honest over scamming people the delay altacrics they use when you trying to cancel is unreal . Then set me up for direct debit for every two weeks even though it's monthly contract . Some weirds excuse given . Seriously now reporting company and the agents to citizens advice and ombudsman and who ever I can. The reviews seem to sum this company up it up everyone nearly got the same problems . 1 star is to high should be zero . The gym people are fine it's just the company agents
April 15, 2026
Unprompted review
After 16 months membership I cancelled…
After 16 months membership I cancelled my membership but was going to rejoin in a few months time but needed some time out due to personal reasons, I gave notice that they denied even through I sent a second email to say I had not heard back from them and was now cancelling my direct debit, long story short | got an extra £20 added plus a further threat of £20 6g
all in a week of cancellation
of direct debit, could not contact them as weekend and bank holiday and I explained I was away abroad and would ring when back home, I rang them and ended up paying £40
as they just would not except any blame, this company just want your money, they will not ring you just constantly send out emails and deny receiving any cancellation notice from you, avoid if you can this money making company with no customer care, such a shame as it can give a brilliant leisure centre a bad name .
May 1, 2026
Unprompted review
I would give less than 1 if I could
I would give less than 1 if I could. I am continuously receiving e.mails requesting payment for a membership that was never used and cancelled within a week of joining. This cancellation was not processed correctly by the leisure centre. Despite the leisure centre assuring me that it was their mistake and wiping any debt- I am still receiving threatening e.mails requesting payment. This has been explained several times- yet I am still receiving the same generic replies.
May 5, 2026
Unprompted review
Reply from Parkwood Leisure
Thank you for providing your feedback regarding your recent experience with us. I am sorry to hear that we did not meet your expectations.
We would like the opportunity to investigate this further and address your concerns directly. Could you please email the details of your experience, including any relevant dates, emails and membership information, to Leisure Escalations leisure.escalations@parkwood-leisure.co.uk
We appreciate your patience and look forward to hearing from you.
Best regards,
Sara Rawlinson
Disgusting vultures who are now trying…
Disgusting vultures who are now trying to gain more money out of me after cancelling my membership at Towcester Leisure centre. I was only on rolling monthly membership and notified them weeks in advance. Now I am literally paying extra for a service I cannot use. Avoid any leisure centre that uses this company
April 30, 2026
Unprompted review
Reply from Parkwood Leisure
Thank you for sharing your feedback regarding your experience with Towcester Leisure Centre. I am sorry to hear about your frustration regarding the cancellation of your membership and the subsequent charges.
We aim to handle all membership transitions smoothly, and it is clear that we have not met your expectations in this instance. To help us investigate this matter and resolve any billing discrepancies, please provide your full name and membership details.
Please contact us directly at leisure.escalations@parkwood-leisure.co.uk so that we can review the notice period provided and the terms of your rolling monthly agreement. If you cancelled in accordance with our terms and conditions—which require one full calendar month's notice—we would appreciate the opportunity to resolve this for you. I have included our terms and conditions below for your reference.
https://www.leisurecentre.com/generalterms
Best regards,
Appalling
Appalling. I was rolled into this Parkwood contract from the previous owner 1Life. The cancellation went from one month notice over to a full calendar month. I never signed upto this and was not made aware of contractual changes, any major contract changes should have been communicated directly and not hidden in the new contract data. They clearly did not want to share information with existing members. I have been at the gym for 9 years, when they were struggling through Covid we all collectively agreed to pay for the staff through this period in support. When they recently refurbished the gym, we all paid, in full while it was closed for an extended period. I and others have shown support and loyalty which means absolutely nothing to them. I wanted to close the membership and rejoin in a new location. Well you have guessed it. I am done with this disgraceful outfit. I have already told many members of the contract change slipped into terms and data, this is the same contract that has now had 3 price increases despite me being told that my contract is one of the original contracts which will never change and the price is set for life. Let’s just say me and others are not happy.
Obviously with another new gym recently opening in the area will absolutely mean change for many, considering it’s a 3rd of the price for far greater equipment, location and cost. I am telling as many people as possible in my six week cancellation period, I won’t even workout, I will just slate this gym and recommend the new gym as alternative. let’s not waste this time but instead be productive In going out of my way to cause as much damage and distress, legally to this business as possible. They will already see that 3 long term members have already cancelled, there will be many more. I will never use Parkwood again, they are a terrible company.
Look at their reviews, it’s all about them trying to be smart by managing a contract for gain. Who actually thinks this is smart business sense, threatening legal action over £35 in one review, who writes this on trust pilot review, normal people have a sensible conversation. It just shows how poor this business actually is and the kind of staff they employ. I would instantly cancel the contract of the member of staff who is making these decisions, that’s the only contract that needs management Avoid….
February 12, 2026
Unprompted review
Misleading Promotion & Unfair Cancellation Policy
Joined under the "try it" gym promotion, but one-month notice wasn't disclosed upfront. "Full calendar month" rule prevents genuine one-month trial, joining mid-month commits you to extra payments. Collections team ignored concerns. Avoid if seeking short-term access - feels like a trap.
December 24, 2025
Unprompted review
Reply from Parkwood Leisure
We appreciate you bringing this feedback to our attention. We always aim to be as transparent as possible regarding our membership terms and conditions.
For full clarity, our promotional terms and conditions are outlined below and can be found on the leisurecentre.com website: These terms are agreed to by the consumer before the completion of a direct debit membership so I can only apologise if you missed this.
The only "try it" gym promotion we offer is a 3 day trial but you are not obliged to join and set up a direct debit membership for the 3 day trial. If you would like to email me directly on leisure.escalations@parkwood-leisure.co.uk with your details and the name of the local leisure centre that you are referring to then i can look into this in more detail for you. Thank you in advance, I look forward to hearing from you.
1.1 Promotions and Offers
a. By utilising a promotional code or participating in a new membership promotion on any membership, you agree to pay the minimum of one month's direct debit. If cancelling before this period occurs, we may immediately cancel your membership within this promotional period and raise a charge of one month to cover the promotional period. If the contract terms are not followed, legal proceedings may be taken and a £20 default charge will also apply.
I would give less than one star if…
I would give less than one star if possible. The actual gym and staff were great. What has ruined the experience for me was my attempts to cancel my membership several months after a life changing injury and then being contacted months later to find that mine details have been passed onto an outside agency to collect ‘the debt’. GDPR!! I had in fact cancelled several months before this notice via their contact form. Whilst a member I had not been able to book any classes using the app and was told by staff at Penzance leisure centre that this ‘blip’ was a systems issue common to many members and they tried to sort it out for me twice, it didn’t work and then the reception team put my name and email on a written piece of paper which they said that they were holding for when the ‘blip’ was fixed. Now I find buried in my emails whilst ill - an email from the Parkwood cancellation team bouncing back my cancellation email which they responded to on 4th October saying they didn’t recognise my email so we’re unable to cancel my membership - the same email that they have been contacting me on to ‘demand’ continued payment. After explaining this to them again. I received on email from someone called Catherine (a bot?) saying although she’d like to waive the ‘debt’ she was outside Parkwood and collection so couldn’t …but had now cancelled my membership - this is chaos!!!!!and has been extremely stressful for me at a time when I am recovering from major illlness . I rarely write reviews and never a negative one before but - do not become ensnared in their system - even though the staff at Penzance leisure centre are lovely this organisational membership system is a nightmare if you sign up to it.
December 14, 2025
Unprompted review
Reply from Parkwood Leisure
Thank you for taking the time to share your feedback, and I sincerely apologise for the highly stressful and frustrating experience you have had with your membership cancellation, especially during a time of recovery from a major illness and injury. We value your kind comments about the Penzance Leisure Centre staff and the gym itself.
I am writing to address the concerns you raised regarding the cancellation process and the subsequent involvement of our 3rd party cancellations team.
Regarding the cancellation notice period, our Terms and Conditions, which are accepted upon enrollment, clearly state that one month's written notice is required for all membership cancellations so I am sorry if this has been missed in communication. https://www.leisurecentre.com/termsandconditions
However, I understand that the difficulties you experienced went far beyond this standard term, and I am deeply sorry for the systemic failures in handling your request.
We are taking immediate action to investigate the communication breakdown and system issues you described, particularly the non-recognition of your email and the data handling practices that led to external collection activity. We take matters of data protection (GDPR) seriously. Please could you email leisure.escalations@parkwood-leisure.co.uk with your full membership details so we can assist you further.
We appreciate your patience as we address this.
Disproportionate fees
Cancelled Direct Debit for membership at one of their centres and then charged £21 late fee for being a day late to call them with one-off payment. They didn't try calling me once. Even the banks have caught on that this is a terrible way to treat customers and stopped these practices and yet Parkwood still think it's acceptable. Will never rejoin one of their centres and so £21 has cost them a customer for life.
November 3, 2025
Unprompted review
Reply from Parkwood Leisure
Thank you for bringing this situation to our attention. Please accept our sincere apologies for the inconvenience and frustration you experienced regarding the cancelled Direct Debit and the subsequent late payment fee.
We try to be as transparent as possible in regards to cancellation notice periods, please review our terms and conditions. https://www.leisurecentre.com/termsandconditions
We understand your disappointment and are sorry to hear that this experience has led you to decide not to return to one of our centres. We truly value our customers, and it is certainly not our intention to cause such frustration. We understand that you have decided not to rejoin at this time, but we hope that you will consider us again in the future. We aim to provide excellent service and sincerely regret that we fell short of that standard in this instance.
If you have any further questions or concerns, please do not hesitate to contact me directly, leisure.escalations@parkwood-leisure.co.uk.
Firstly I want to say the centers in…
Firstly I want to say the centers in general are a good community place however the head office that deals with memberships have never even been satisfactory the head office do not abde by their own terms and conditions very poor. I’m not sure it’s actually worth the hassle
September 22, 2025
Unprompted review
Reply from Parkwood Leisure
Thank you for your feedback. We appreciate your positive comments about our centres being valuable community spaces.
However, I am very sorry to hear about your negative experience with our head office regarding memberships. We take your comments about not abiding by our own terms and conditions very seriously, and I understand your frustration and feel genuinely sorry that you are questioning whether it is worth the hassle. Please could you provide more specific details about the issues you've encountered with our head office? This will help me to investigate the matter thoroughly and take the necessary steps to improve our services.
Your feedback is crucial for us to identify areas for improvement and ensure a better experience for all our members. Please could you email leisure.escalations@parkwood-leisure.co.uk with more details. I look forward to hearing from you. Kind regards, Sara
Poor service / lack of care and attention
Reported a damaged door housing the bins in the ladies changing room on 23/7. The door fell onto my foot causing painful bruising. Reported the incident more than once yet no-one even made a note in an accident book. The manager was unavailable throughout the weekend. Had to chase for a response more than once. Now being the 16/8, the door has still not been fixed and there is no warning sign to confirm that it is out of order. They just don't seem to care about the fee paying customer. There is a complete lack of care and due diligence, and no regard for health and safety regs despite adults and children using the changing room facilities. The risk of a similar incident is still there yet they don't seem at all bothered.
July 23, 2025
Unprompted review
Reply from Parkwood Leisure
Thank you for making us aware of your recent experience. I am truly sorry to hear about your frustrating experience in obtaining a response from the site about the health and safety issues you have encountered. I can assure you that as a company we take the health and safety of our members very seriously.
I would like to look into this matter further for you. To help me understand what happened and address your concerns, could you please provide more details about the incident? Specifically, could you tell me:
* The date of the incident.
* The name of any staff member or managers you interacted with
* The location this occurred
Please email leisure.escalations@parkwood-leisure.co.uk
We value your feedback and want to ensure all our customers have a positive experience. I look forward to hearing from you so we can resolve this issue.
I have been a member for over 2 years
I have been a member for over 2 years. I train 5 times a week at a parkwood leisure gym, and I train a football team on the astro once per week.
I will be cancelling my membership today, and we are pulling our football team from the location all because of how Jerome has treated my wife who wanted to cancel her membership.
My wife has been diagnosed with a chronic condition, in her early 30s, and is unable to attend the gym. She cancelled her direct debit, thinking that is all that had to be done. Jermone now wants her to pay £56 despite her paying monthly all along, and her having not stepped foot in the door of the gym in at least three months. The Gym Group allow cancellation via cancelling the direct debit, so this was an honest mistake.
Jermones demeanor is representative of Parkwood Leisure. The business currently sits on 2.8 stars on trustpilot, far below Gym Group (3.8) and Pure Gym (3.9). This is representative of the gyms.
The Victoria Park (Ilkeston) gym changing rooms are covered in mold. The Rutland Park (Ilkeston) changing rooms are covered in mold (and have been for the duration of the two years I have been a member), the water machine has been broken with over 3 weeks, and one of the cable machines has been broken with over 4 weeks.
The West Park (Long Eaton) changing rooms are covered in mold, and have been for the duration of the two years I have been a member.
Jerome, Parkland Leisure, and all three of the Parkland Leisure Gyms are ambassadors of low quality service. Avoid at all costs.
August 8, 2025
Unprompted review
Reply from Parkwood Leisure
I am very sorry to hear about your wife's condition and the issues that you have had with your recent cancellation and a late fee. I understand how frustrating it must be to face such a situation, especially after being a loyal customer with us for two years. I would like to help you with this matter and see if we can find a resolution. Could you please provide more details regarding your own and your wife's membership numbers, the date your wife requested cancellation, and any communication you've had. Please email leisure.escalations@parkwood-leisure.co.uk Your feedback is important, and I want to ensure your concerns are addressed. Many thanks, Sara Rawlinson
Really upset with the staff the manager…
Really upset with the staff the manager is really cheeky and told me I can get a 3 day trial and it says on Google your allowed to so I think there all about the money
July 24, 2025
Unprompted review
Reply from Parkwood Leisure
Thank you for reaching out and sharing your concerns. I am truly sorry to hear about your upsetting experience with our staff and manager, and I understand your frustration regarding the 3-day trial.
I would like to look into this matter further for you. To help me understand what happened and address your concerns, could you please provide more details about the incident? Specifically, could you tell me:
* The date and approximate time of your visit?
* The name of the staff member or manager you interacted with, if you remember it?
* Which specific location this occurred at?
Please email leisure.escalations@parkwood-leisure.co.uk
We value your feedback and want to ensure all our customers have a positive experience. I look forward to hearing from you so we can resolve this issue.
Best Wishes - Sara
Gym experience.
I've been a member of the leisure centre for around seven years. I've always found the staff friendly and welcoming (nothing too much trouble). Though not availing myself of the many classes on offer, the feedback I get from other members is always positive. The facilities I use are more than adequate for my needs. The gym is kept clean not only by the designated cleaner, who does a great job), but also by the staff themselves. Equipment in the gym is quite comprehensive and well maintained. Always look forward to my daily sessions. And if a little tired or lethargic other members always offer a bit of encouragement. Can highly recommend a visit if not a membership.
June 21, 2025
Unprompted review
Reply from Parkwood Leisure
Thank you so much for your wonderful review! We are delighted to hear that you've been a happy member of our leisure centre for around seven years and that you consistently find our staff friendly and welcoming.
It's fantastic to know that our facilities, especially the gym, meet your needs and that you appreciate the efforts of both our dedicated cleaner and our staff in maintaining cleanliness. We're also pleased that you find our equipment comprehensive and well-maintained.
We truly value your positive feedback on the classes, even if you don't attend them yourself, and it's heartwarming to hear about the encouraging community among our members. We're thrilled that you always look forward to your daily sessions and that you would highly recommend us.
Your kind words mean a lot to our team. We look forward to continuing to provide you with an excellent experience.
My review relates to experience of…Crosby
My review relates to experience of Parkwood Crosby Leisure Centre - superb, have been a swim member since 2022 - staff are friendly, helpful and the pool is a joy. Membership is very reasonable at £26, the fees and communication are clear...very happy!
June 15, 2025
Unprompted review
Reply from Parkwood Leisure
Thank you for your wonderful review of Parkwood Crosby Leisure Centre! We are delighted to hear that you have been a satisfied swim member since 2022 and that you consistently find our staff friendly and helpful, and our pool a joy.
We are also pleased that you find our membership fees reasonable and our communication clear. Your positive feedback is greatly appreciated, and we are very happy to know you are enjoying your experience with us.
We look forward to continuing to provide you with excellent service. A big thank you from all of us at Parkwood Leisure for being such a valued, loyal member.
Kind regards,Sara
Great facilities and friendly staff
Great facilities and friendly staff. Classes on offer are great with a reservation system in place :-)
June 1, 2025
Unprompted review
Reply from Parkwood Leisure
Thank you for your fantastic review! We are delighted to hear that you are enjoying our facilities and finding our staff friendly. It is wonderful to know that you appreciate the classes on offer and our booking system.
We look forward to continuing to provide you with a great experience. Thank you! We really appreciate you being a member with us.
Best regards,Sara
Excellent leisure centre
I'm really surprised to read the bad reviews, as I've only ever had good experiences at our Leisure Centre which is part of the Parkwood company. fee structures are clear, there is an option of pause the subsscription for 2 -3 months with a small monthly retainer, and in our leisure centre, the staff are fantastic, friendly, knowledgeable, helpful, and the facilties always clean.
June 16, 2025
Unprompted review
Reply from Parkwood Leisure
Thank you so much for your comments regarding your positive experiences at our Leisure Centre. We are delighted to hear that you find our staff fantastic, friendly, knowledgeable, and helpful. We also appreciate your feedback on the cleanliness of our facilities and the clarity of the terms and conditions.
Your kind words are greatly valued, and we are pleased to know you are having such a positive experience with us.
Best regards,Sara Rawlinson
Only the best at our Leisure Centre
I love spending time at the Leisure Centre because the staff make everything safe and enjoyable. They are friendly and give amazing advise. I spend more time there now and my health has improved no end.
June 16, 2025
Unprompted review
Reply from Parkwood Leisure
I'm delighted to hear how much you enjoy spending time at the Leisure Centre! It's wonderful to know that our staff are making everything safe and enjoyable for you, and that their friendly demeanor and advice are making a positive impact.
We are so pleased to hear that your health has improved and that you are spending more time with us. Your feedback is truly appreciated and encourages us to continue providing the best possible experience for all our members.
Thank you for your kind words.
Sincerely,Sara
I’ve been a subscriber for at least 8…
I’ve been a subscriber for at least 8 YEARS and paid every month. I am in a difficult situation and asked to cancel, they refused and slapped me with a late fee. AWFUL company AVOID.
June 4, 2025
Unprompted review
Reply from Parkwood Leisure
I am very sorry to hear about your difficult experience as a long-time member and your recent issue with cancellation and a late fee. I understand how frustrating it must be to face such a situation, especially after being a loyal customer for eight years.
I would like to help you with this matter and see if we can find a resolution. Could you please provide more details regarding your membership number, the date you requested cancellation, and any communication you've had. Please email leisure.escalations@parkwood-leisure.co.uk
Your feedback is important, and I want to ensure your concerns are addressed. Many thanks, Sara Rawlinson
Disgraceful company!
Disgraceful company!
I Cancelled my DD in less than 10minutes and I am able to a refund which has never occurred since 14 of March 2025.
I have escalated this to authorities whom should deal with, and according with my advice I am also able to charge this company including my phone calls and my time too.
Try to discuss with their customer service team (based in their head office as they are part of a bigger company) and they just quote terms and conditions and are sarcastic and reading from a script.
Clearly don’t value their reputation or customers. Would recommend supporting other local independent gyms and save yourselves the hassle of dealing with them.
Don’t deserve to be in business as clearly here to rinse everyone for their cash.
WHERE IS MY REFUND !!!
March 14, 2025
Unprompted review
Reply from Parkwood Leisure
Dear Paolo
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the issues you encountered with your direct debit cancellation and refund.
We understand your frustration regarding the delay in receiving your refund since March 14, 2025, and we sincerely apologise for any inconvenience this has caused. We also regret to hear that you were not satisfied with the service you received from our customer service team.
We take your feedback seriously and would like to look into this matter further. Could you please provide us with your membership details or any reference number you may have so that we can investigate your specific case? Please email me directly on leisure.escalations@parkwood-leisure.co.uk
We strive to provide all our customers with a positive experience, and we are concerned to learn that this was not the case for you. We would appreciate the opportunity to resolve this issue and regain your trust.
Sincerely,Sara
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