Parkwood Leisure Reviews 

I would like to express my gratitude and commend your head of Customer service Sarah Rawlinson for her handling of my concerns regarding membership . Being unable to attend my local centre through illness and other issues i asked to cancel my membership for now having not used the centre for three months and at first the fees were still going yo be taken for one more month even though i could not use it . Could not access the contact online site and after two e mails .. Sarah took the time to call me showing understanding and empathy and resolved the problem admirably . Restoring my faith in a companies ability to adjust situations based on the case in question . Excellent work . The only reason it is not 5 stars is the probs with website .

Once my cancellation request reached the right person it was dealt with quickly and efficiently.

Having suffered badly from COVID-19, I was taking a long time to recover and was uncertain when, or even if, I would be able to return to the gym. The uncertainty gave me some concerns about maintaining my membership. When I contacted Sara Rawlinson she was most understanding and was able to put my membership on hold. No drama, just very efficient. Thank you Sara.

I had some concerns raised which were ignored until Sara Rawlinson stepped in and did her magic. She is a perfect example of a person who does sincere effort to resolve issues. She not only understood my concern but also brought quick resolution, effective communication and ensured that she retained me as a customer.

I wish we would make clones of you Sarah !!!

Joined Buddulph Leisure Centre on a short-term membership but, due to work commitments, realised I was better off on a PAYG contract. Requested a call back to discuss cancellation (noting no-one was at fault and therefore anything would be done from goodwill) and Sara Rawlinson listened, agreed, found a solution and made the changes to my profile in minutes. Couldn’t ask for a friendlier or more efficient service - and the staff at the Leisure Centre are just the same. Top quality all round!

Just a quick feedback on customer service I received recently. Sara Rawlinson helped me sort my membership out very quickly and in a nice manner. Lady at Reception in Erith Leisure centre is a top customer assistant.

Hi everyone. I joined the Crook Log Leisure Centre a couple of months ago and a misunderstanding happened between myself and a member of staff regarding a fixed contract I signed for my membership. Sara Rawlinson was the only person who took the situation seriously and she managed to sort it out in couple of days. I would like to thank her for taking my complaint into consideration, helping me to solve the issue that arised that quickly and provided me such a high level of customer service. I believe she is a great asses for the business. Thanks Sara.

Excellent customer service today as always! Very approachable courteous and efficient. My requests were dealt with in caring understanding manner. A pleasure to telephone Sara to deal with pressing needs. Thank you.

Very unhappy with my local gym (Covid strategy) and was referred to Parkwood to sort out cancelling my membership. First chap I dealt with was a bit robotic and jobsworth however Sara Rawlinson stepped in, saved the day and actually listened to my concerns.

Excellent Customer Service.
Following surgery for prostate cancer, Sara Rawlinson sorted out freezing my membership whilst I recovered.
She was very understanding, courteous and professional, thanks Sara.

Just wanted to say how professional, patient and understanding Sara Rawlinson has been with me during these uncertain times of covid as I am hesitant about going back to the leisure centre due to being inside with people. Nothing to do with there procedures just my own fear and battle.
Thank you J

I have been feeling a little unsure about re-joining Parkwood due to a problem with my heart earlier this year. Sara has been very helpful and from looking at the time she has written some of the replies to my emails she seems to be on call 24/7! Really appreciated the personal touch and it is a very pleasant change from some of the preemptory treatment and replies I have had from other organisations. Thanks Sara.

Sara Rawlinson called me today, and clarified a couple of queries for me. Very understanding and professional. I'm over 60 years of age, and been a member of Parkwood in Salisbury since it opened (a long time ago!) Sara's excellent customer service skills impressed this oldie.

During the Covid era Penzance Leisure Centre has tried hard to keep some classes going with appropriate safety measures in place. Despite this as a fairly old member I did not feel safe - but I did not want to cancel my membership completely as hopefully the situation will improve soon. I emailed Sara Rawlinson Head of Customer Service for Parkwood Leisure, the company that manages Penzance LC. Problem solved - membership frozen for 6 months and latest monthly subscription refunded. A flexible, innovative and customer friendly approach from a first class manager. Thans Sara!

Sara Rawlinson did a great job of solving my early termination inquiry having emigrated to New Zealand bit even half way through an annual membership. Always enjoyed swimming at their pool in Brackley too. Will be sure to rejoin when I return to the UK.

Incredibly poor service.
My father in law has now past away and the company are continuing to take direct debit payments even after being told he is dead..
I have tried to get hold of them on 4 occasions to stop and get this money back only to be told in each email that they will get back to us.
Do not use this company if you are looking for any sort of customer service

I was a member at Hengrove Lesiure Centre from 2014-2018 prodominently using the gym.
Some facilities over time have been declining, especially the men's changing room. Majority of the lockers are broken or have keys missing, so I don't feel very comfortable leaving my belongings in there.

New gym equipment has been implemented over the years. They've always had a large number of dumbells up to 50kg and decent weight machines. However not nearly enough weight plates, which is a shame because once it's peak time most of the plates are taken.

Some of the gym staff don't seem very approachable or seem like they want to talk to you, caught some of them staring at me from across the gym, or giving me a funny look.

Every time I call to book football at my local sports centre the staff have a 100 excuses as to why this isn't possible and to call back later. When I've called back later there's no response. How hard can it be to make a booking? How can you not have an online booking system in this day and age?

To all future TUPE staff,BE WARE!!!!Parkwood have very low INTEGRITY when it comes to taking on council staff.They sing of 2 different hymn sheets,1 before they get the contract and 2 the hidden agenda hymn sheet.