Had two claims for my beagle poodle mix, one at 8 months eg gastri issues and second at 12 months grass in ear. Vet bills £1,800 two excesses at £120. Premium about £130. Excellent response and paymen... See more
Company replied
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Review summary
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The claim was processed by our veterinary practice and was dealt with very quickly and efficiently by PDSA who acknowledged receipt of our claim straight away. We received notification from PDSA wi... See more
Company replied
After changing insurance companies at the beginning of the year, I had no idea we would be making a claim so soon. Our Patterdale had other ideas when he got his face stuck in a barbed wire fence… o... See more
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Our 6 month old staffy pup injured herself and one of her legs went lame. She had to have an xray which we paid for. PDSA insurance paid out within 2 weeks of our claim, no quibbling. Really happy... See more
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Company details
Written by the company
Insure your pet and protect yourself from expensive vet bills. We are the UK's leading veterinary charity and we know our pets deserve the very best. But vet bills can be costly, that's why it is important to insure your pet should the worst happen. Every PDSA Pet Insurance policy sold contributes to our life-saving charity work.
Contact info
United Kingdom
- pdsa.org.uk/petinsurance
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Vet submitted claim for my dog that had…
Vet submitted claim for my dog that had to have a swallowed foreign body removed and it was dealt with quickly and efficiently. Paid in full,no issues. Super service.
April 7, 2026
Reply from PDSA Pet Insurance
Good morning Stephen, thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your dog needed treatment. We hope they are feeling
much better now and back up and running around. The PDSA Pet Insurance Team.
I just took insurance out for both my…
I just took insurance out for both my kittens.
I have been offered a welcome box for my kittens.
April 21, 2026
Unprompted review
Reply from PDSA Pet Insurance
Good Morning Melanie, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your kittens to PDSA Pet Insurance.
Very impressed with PDSA insurance
Very impressed with PDSA insurance. Our German Shepherd began bleeding from his penis. He was initially treated for an infection, which I claimed for and was reimbursed within a week. The problem continued and he was diagnosed with prostate cysts causing the bleeding. As it was a continuation of the initial illness he needed a scan and medication, all the cost of which was reimbursed directly to the vets so need for me to get receipts, lists of treatments or medication. Again, the vet's bill was approved within days so no hassle for me at all.
April 7, 2026
Reply from PDSA Pet Insurance
Good morning, Thank you Ian for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your dog had been unwell. We hope they are feeling much better now.
Reply from PDSA Pet Insurance
Good Afternoon, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback.
Easy claims process and quick response
My claim was easy to do and it was all agreed and paid within days. After such a worrying time with my dog being so poorly it was a huge relief to have the claim settled so quickly. Thank you.
April 6, 2026
Unprompted review
Reply from PDSA Pet Insurance
Good morning Susan, thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your dog needed treatment. We hope they are feeling much better now and back up and running around. The PDSA Pet Insurance Team.
Very pleased with Pdsa insurance thus…
Very pleased with Pdsa insurance thus far. They paid out my first claim which was a relief and was easily done via the vet.
February 24, 2026
Reply from PDSA Pet Insurance
Thank you Krystle for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet had been unwell. We hope they are feeling much better now.
brilliant service very quick to deal…
brilliant service very quick to deal with our claim
July 22, 2025
Reply from PDSA Pet Insurance
Good morning, We are so pleased that you have received excellent service from us Christopher, we love hearing from our customers.
Excellent so far!
Started claiming for an ongoing condition with our greyhound and have to say very impressed!
I take a photo of my vet invoice and within 4 days the money is in my account!
One of the best we have dealt with in our 25 years of owning dogs.
The online portal works great!
Reasonable price too.
April 15, 2026
Unprompted review
Reply from PDSA Pet Insurance
Good Morning Melanie, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
Quick and smooth process
My experience with PDSA is very good. I recently had a claim to submit and it didn’t take long for them to give me a response. I made a mistake with the premium so this delayed a bit the process but of course it was my fault! I will definitely stay with them
May 22, 2025
Reply from PDSA Pet Insurance
Good morning Nika, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
Reply from PDSA Pet Insurance
Good Morning Margaret, Thank you for your kind comment and for taking the time to leave a review.
It was really easy to apply on line 🤗
It was really easy to apply on line. I received a quote almost immediately and the information provided was clear and concise, helping me to make an informed choice about the best policy for my pets needs, thank you 🤗
April 17, 2026
Unprompted review
Reply from PDSA Pet Insurance
Good Morning Rachel, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance.
Great company to deal with
Great company to deal with. Payout very quickly. Just a shame you can’t increase the insurance policy.
April 8, 2026
Unprompted review
Reply from PDSA Pet Insurance
We are so pleased that you have received excellent service from us Adele we love hearing from our customers.
I’ve never received my policy documents…
I’ve never received my policy documents and I have emailed them a week ago with no response which doesn’t really leave me with much confidence
March 25, 2026
Reply from PDSA Pet Insurance
Good morning Carmen, I'm sorry to hear you are unhappy, If you did wish to discuss the circumstances surrounding the policy documents in more detail, our Customer Service team would be more than happy to assist you and can be reached on: 0344 543 1129. Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm. Many thanks, The PDSA Pet Insurance Team.
It was very simple to buy the plan
It was very simple to buy the plan . Everything was explained very well an went through quickly
April 11, 2026
Unprompted review
Reply from PDSA Pet Insurance
Good Morning Sharon, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance.
Reply from PDSA Pet Insurance
Thank you for choosing to take out your pet insurance policy with us. It's a pleasure to
welcome you and pet to PDSA Pet Insurance.
Things were so easy to navigate around…
Things were so easy to navigate around while buying insurance with PDSA
April 2, 2026
Reply from PDSA Pet Insurance
Good Morning Stephen, thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.
Reply from PDSA Pet Insurance
Thank you Marie for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
Easy and transparent
Just completed my insurance for our cat online and it was so easy and transparent. Will now look at moving our other cat over.
April 8, 2026
Unprompted review
Reply from PDSA Pet Insurance
Good Morning Aimee, thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.
Quick and reasonably easy to use
Quick and reasonably easy to use. Looks to be really good price for good comprehensive policy.
March 24, 2026
Reply from PDSA Pet Insurance
Good Morning Diane, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance.
PDSA for really love and care for all your pets whatever they are
I will now do all I can to support the PDSA. I recently lost my old boy Alfie 16 years old cat they were so compassionate supportive and understanding they made the situation a lot less stressful for me and him. They really do care and as my circumstances have changed I can no longer afford the luxury of other insurance companies. I will get a better cover for much less for my remaining 2 cats. I trust them completely with my girls
March 23, 2026
Unprompted review
Reply from PDSA Pet Insurance
Thank you Jacqui for leaving your positive feedback of PDSA Pet Insurance. Sorry to hear that your beloved Alfie has sadly passed away.
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