Had two claims for my beagle poodle mix, one at 8 months eg gastri issues and second at 12 months grass in ear. Vet bills £1,800 two excesses at £120. Premium about £130. Excellent response and paymen... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The claim was processed by our veterinary practice and was dealt with very quickly and efficiently by PDSA who acknowledged receipt of our claim straight away. We received notification from PDSA wi... See more
Company replied
After changing insurance companies at the beginning of the year, I had no idea we would be making a claim so soon. Our Patterdale had other ideas when he got his face stuck in a barbed wire fence… o... See more
Company replied
Just insured my cat. I chose PDSA because my cats insurance benefits the great charitable work they do. It was a very competetive quote and exceptionally easy to sign up. I especially liked the fact t... See more
Company replied
Company details
Written by the company
Insure your pet and protect yourself from expensive vet bills. We are the UK's leading veterinary charity and we know our pets deserve the very best. But vet bills can be costly, that's why it is important to insure your pet should the worst happen. Every PDSA Pet Insurance policy sold contributes to our life-saving charity work.
Contact info
United Kingdom
- pdsa.org.uk/petinsurance
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from PDSA Pet Insurance
Thank you Marie for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
Easy and transparent
Just completed my insurance for our cat online and it was so easy and transparent. Will now look at moving our other cat over.
April 8, 2026
Unprompted review
Reply from PDSA Pet Insurance
Good Morning Aimee, thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.
Quick and reasonably easy to use
Quick and reasonably easy to use. Looks to be really good price for good comprehensive policy.
March 24, 2026
Reply from PDSA Pet Insurance
Good Morning Diane, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance.
PDSA for really love and care for all your pets whatever they are
I will now do all I can to support the PDSA. I recently lost my old boy Alfie 16 years old cat they were so compassionate supportive and understanding they made the situation a lot less stressful for me and him. They really do care and as my circumstances have changed I can no longer afford the luxury of other insurance companies. I will get a better cover for much less for my remaining 2 cats. I trust them completely with my girls
March 23, 2026
Unprompted review
Reply from PDSA Pet Insurance
Thank you Jacqui for leaving your positive feedback of PDSA Pet Insurance. Sorry to hear that your beloved Alfie has sadly passed away.
Couldn’t recommend enough
Had to make a few claims all for the same thing over the course of a month, I’d never claimed before and honestly was nervous I wouldn’t get my money back after paying upfront, in total over 3 vet trips I spent roughly £500, the service from the insurance was easy to use and simple, I had my first pay out for the first 2 appointments in 10 days, my second claim was a continuous claim and I just submitted my invoice and was paid out again in around 2 weeks. They kept me informed the whole way through when they had contacted my vet when they’d received a response ect. My first time using insurance or claiming anything and it was so simple and stress free. To top it off my general monthly payments are not that much so thank you guys so much for helping us all take care of our animals
April 8, 2026
Unprompted review
Reply from PDSA Pet Insurance
Hi there Danielle, thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet needed treatment. We hope they are feeling much better now and back up and running around. The PDSA Pet Insurance Team.
Everything went smoothlyv
March 23, 2026
Reply from PDSA Pet Insurance
Thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.
Easy to navigate the system and the…
Easy to navigate the system and the policy details.
March 27, 2026
Reply from PDSA Pet Insurance
Good Morning Lynn, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance.
Good policy pricing and great website
Chose to switch my dog`s insurance to PDSA after feeling ripped off by another firms excessive renewal quote. Very good reviews convinced me to use PDSA and was impressed with ease of switching policies on line.
April 3, 2026
Unprompted review
Reply from PDSA Pet Insurance
Good Morning Martin, thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your dog to PDSA Pet Insurance.
Not just helping own pet helping
Experience 5 alwayss polite and helpful.
Choose pdsa insurance as for me rather than pay all at once(thankfully could afford in past) hopefully not need for years helping other furry friends in need.
Got too be 5 stars.
March 19, 2026
Reply from PDSA Pet Insurance
Good Morning Kenneth, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
Our previous dog was insured with PDSA…
Our previous dog was insured with PDSA Pet Insurance, who first of all developed Cushings Disease, and then some other complications before he had to be finally put to sleep, during which all claims sent in were dealt with very speedily and efficiently. Therefore I have no concerns at all in insuring our present dog with PDSA.
October 2, 2025
Unprompted review
Reply from PDSA Pet Insurance
Good Morning Christopher. I am so sorry for the loss of your previous dog. Thank you for leaving your positive feedback of PDSA Pet Insurance, we're happy we could help! We would also like to welcome your present dog to PDSA Pet Insurance.
All my policies are brilliant and…
All my policies are brilliant and suitable each one of my pets.
March 25, 2026
Reply from PDSA Pet Insurance
We are so pleased that you have received excellent service from us Caroline we love hearing from our customers
I haven't used them yet but my last dog…
I haven't used them yet but my last dog was with the pdsa I'm couldn't fault them
March 16, 2026
Reply from PDSA Pet Insurance
Good Morning Kevin, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback many thanks the PDSA team
Nearly doubled price of my monthly…
Nearly doubled price of my monthly insurance for my cat. Only reason I can see is that I made a very small claim this year (less than £140, got 66 back). Massively cheaper quotes elswhere. Seems like a scam to me.
March 24, 2026
Unprompted review
Reply from PDSA Pet Insurance
Good morning Grant. I am sorry to hear that you are not happy with the premium increase. If you did wish to discuss the circumstances surrounding the renewal premium in more detail, our Customer Service would be more than happy to assist you and can be reached on: 0344 543 1129. Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm. Many thanks, The PDSA Pet Insurance Team.
As always
As always, looking after our pets, even my staffy who at 40.6 kilos could fall into a certain weight category.the cost of my insurance is excellent. Thanks and keep up the great work
H
March 13, 2026
Reply from PDSA Pet Insurance
Thank you Gary for leaving your positive feedback. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
Simple easy process with vet
Simple easy process with vet. Quick payment. Highly recommend
June 25, 2025
Reply from PDSA Pet Insurance
Good morning Sandra. Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
SIMPLE AND VERY FAIR
March 23, 2026
Reply from PDSA Pet Insurance
Thank you Ricky for your lovely comments about the customer service you’ve received from us. We’re delighted we’ve been able to help you
Reply from PDSA Pet Insurance
We are so pleased that you have received excellent service from us Andrew; we love hearing from our customers.
very easy to use website
very easy to use website , great cover at a great price
March 29, 2026
Unprompted review
Reply from PDSA Pet Insurance
Good morning James. Thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and pet to PDSA Pet Insurance. We appreciate your feedback and welcome you to PDSA Pet Insurance
Fantastic claims service
Fantastic claims service. Very simple online claim form and payment received within 1 week. I’m impressed.
March 18, 2026
Unprompted review
Reply from PDSA Pet Insurance
Thank you Julie for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet had been unwell. We hope they are feeling much better now.
Reply from PDSA Pet Insurance
Good Morning Colin, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.