Had two claims for my beagle poodle mix, one at 8 months eg gastri issues and second at 12 months grass in ear. Vet bills £1,800 two excesses at £120. Premium about £130. Excellent response and paymen... See more
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The claim was processed by our veterinary practice and was dealt with very quickly and efficiently by PDSA who acknowledged receipt of our claim straight away. We received notification from PDSA wi... See more
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After changing insurance companies at the beginning of the year, I had no idea we would be making a claim so soon. Our Patterdale had other ideas when he got his face stuck in a barbed wire fence… o... See more
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Just insured my cat. I chose PDSA because my cats insurance benefits the great charitable work they do. It was a very competetive quote and exceptionally easy to sign up. I especially liked the fact t... See more
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Company details
Written by the company
Insure your pet and protect yourself from expensive vet bills. We are the UK's leading veterinary charity and we know our pets deserve the very best. But vet bills can be costly, that's why it is important to insure your pet should the worst happen. Every PDSA Pet Insurance policy sold contributes to our life-saving charity work.
Contact info
United Kingdom
- pdsa.org.uk/petinsurance
4.6
Excellent
2K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from PDSA Pet Insurance
Good Morning Pauline. Thank you for your for taking the time to leave a review. We appreciate your kind words. PDSA Pet Insurance thanks you for your support and welcomes you and your pet.
Claiming was very easy but I actually…
Claiming was very easy but I actually getting hold of my documents not too straightforward. It may just be me but when I googled the PDSA website it don't give you a pet insurance log in and so had to go looking for the corect website. Always being short of time I like to just google a site and find what I need!
August 3, 2025
Reply from PDSA Pet Insurance
We are so pleased that you have received excellent service from us; we love hearing from our customers.
Reply from PDSA Pet Insurance
Hi there Sharon. Thank you for leaving your positive feedback of PDSA Pet Insurance. We're so happy we could help! Sorry to hear that your pet needed treatment. We hope they are feeling much better now. The PDSA Pet Insurance Team.
Knowing that my Maisie need help and…
Knowing that my Maisie need help and taking care of it was the best option to do a peaceful mind
February 23, 2026
Reply from PDSA Pet Insurance
Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and Maisie being part of PDSA Pet Insurance.
So easy to make a claim
So easy to make a claim. They literally do everything on their hub. Payout within 48hrs of receiving vet information
September 4, 2025
Reply from PDSA Pet Insurance
Hi there, thank you for leaving your positive feedback of PDSA Pet Insurance. We're so happy we could help! Sorry to hear that your pet needed treatment. We hope they are feeling much better now and back up and running around. The PDSA Pet Insurance Team.
Shocking business conduct
Shocking business conduct. I took out 2 policies with PDSA Pet Insurance for my two dogs as they are a Charity. I made a claim a few weeks back but was told they had no response from the vets. The PDSA Vets themselves say they contacted them back but they (PDSA Pet Insurance) said they could find no claim!! Yet PDSA Pet Insurance emailed me to say they had tried 3 times to get a report from the PDSA Vets, but didn't get any response. Blaming each other. Currently trying to get through to them on the phone with no response either. Nobody seems to work there. I've tried my best to help this Charity, but it turns out to be at my dog's detriment.
February 27, 2026
Unprompted review
Reply from PDSA Pet Insurance
Good morning. I am sorry to hear you are experiencing difficulties with your claim. Our Customer Service Team would be more than happy to assist you and can be reached on: 0344 543 1129. Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.
Many thanks, The PDSA Pet Insurance Team.
Reply from PDSA Pet Insurance
Thank you for your kind comment and for taking the time to
leave a review. Its a pleasure to welcome you and your pet to PDSA Pet Insurance.
Reply from PDSA Pet Insurance
Good Morning David. Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance.
Very good price for same product
February 26, 2026
Reply from PDSA Pet Insurance
Thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.
Totally hassle free
Totally hassle free, a seamless transition from my previous insurance provider.
February 1, 2026
Reply from PDSA Pet Insurance
Morning Peter. Thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.
Reply from PDSA Pet Insurance
Hi Mal, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
Had to make two claims
Had to make two claims , PDSA insurance had no issues with its chasing the vets which holds things up , altogether great pet insurance easy to follow and great advice when needed
February 10, 2026
Unprompted review
Reply from PDSA Pet Insurance
Good Morning Tracey, thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet needed treatment. We hope they are feeling much better now and back up and running around. The PDSA Pet Insurance Team.
As PDSA I would have thought you would…
As PDSA I would have thought you would have insured all dogs I have a exception certificate for her as a ban dog registered with chip and all recommended paperwork she Pitt bull our family member
March 8, 2026
Unprompted review
Reply from PDSA Pet Insurance
Hi There, at PDSA Pet Insurance, there are, unfortunately, some breeds of dogs under various categories which we do not cover. A complete list of dog breeds excluded from PDSA cover can be found here: https://www.pdsa.org.uk/pet-help-and-advice/pdsa-pet-insurance/insuring-your-dog? under the FAQ section.
Can’t fault PDSA Pet Insurance
Can’t fault PDSA Pet Insurance at all. Our recent claim was paid out in full quickly & without question.
Highly recommended.
March 7, 2026
Unprompted review
Reply from PDSA Pet Insurance
Thank you Susan for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet had been unwell. We hope they are feeling much better now.
I was previously with pdsa for 18…
I was previously with pdsa for 18 months. My beautiful 18 month old Akita became very poorly due to what was found to be, after considerable testing a very rare, very serious defect from birth. Pdsa were absolutely brilliant. They took care of the bills for his consultations, extensive testing and medication (including an mri scan with a neurology consultant at a Vetinary hospital) with no hesitation or questioning, and left us to concentrate on him. Unfortunately there was nothing that could be done to save him and we lost him shortly after the results came through. Pdsa made sure everything was paid, cancelled our policy immediately so no more direct debits would be charged at that very difficult time and sent us a lovely deepest sympathy card. Although this was a heartbreaking situation for us I can honestly say pdsa went above and beyond to take the stress and strain of the financial worries away from us. We have recently brought another pup into our family and I had absolutely no hesitation in signing straight up with pdsa again for his insurance. Thankyou pdsa x
February 24, 2026
Reply from PDSA Pet Insurance
Hi there, thank you for leaving your positive feedback of PDSA Pet Insurance. We're so sorry for the loss of your Akita, but are happy we were able to help at such a difficult time! We appreciate your feedback and welcome you and your new pup back to PDSA Pet Insurance.
Just took out insurance for new puppy
Just took out insurance for new puppy, very simple and clear procedure. Glad to know benefitting pdsa to help other animals
March 7, 2026
Unprompted review
Reply from PDSA Pet Insurance
Good Morning Joanne. Thank you for your for taking the time to leave a review. We appreciate your kind words. PDSA Pet Insurance thanks you for your support and welcomes you and your puppy.
Dog insurance …
Easy to navigate and a very competitive price for what i wanted
March 6, 2026
Unprompted review
Reply from PDSA Pet Insurance
Good Morning Micky. Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your dog to PDSA Pet Insurance.
Good value insurance
It was easy to sign up and the price was very competitive. I've never needed to use the insurance yet.
February 5, 2026
Reply from PDSA Pet Insurance
Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
Highly recommend
I cannot recommend PDSA insurance highly enough, excellent monthly payments and very easy claim experience.
April 11, 2025
Reply from PDSA Pet Insurance
Good Morning Maxine, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being a part of PDSA Pet Insurance
Claiming was very simple and…
Claiming was very simple and straightforward through my vets.
Great service
March 22, 2025
Reply from PDSA Pet Insurance
We are so pleased that you have received excellent service from us; we love hearing from our customers.
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