Pedalsure Reviews 1,460

Quick, speedy, efficient

Chloe, my claim advisor, was brilliant; she handled everything quickly and efficiently, kept me updated at every step, and always responded promptly. Thanks to her, the whole process was smooth and stress-free, and I can have a new bike. I wouldn’t hesitate to recommend Pedalsure, especially for a costly e-bike

My Claim was dealt with fairly and quickly. Chloe dealt with my claim. Her communication was clear and prompt.
I didnt follow their procedure as i used my own local bike shop., but they were very fair and did not make this an issue

The team at Pedalsure was extremely helpful when dealing with my claim. It made an unpleasant experience a while lot more bearable and o thank them for it. I can highly recommend this insurance!

My claim was dealt with in a kind and efficient manner. I was gutted to have my bike stolen but at least the insurance claim process was smooth. I forgot to cancel my policy renewal and this was also easy to resolve and got an immediate refund. Thank you Chloe!

I took out full, expensive bike insurance with Pedalsure expecting quick, supportive help if anything went wrong. After a crash left my carbon aero race bike damaged, the reality has been the opposite.

Pedalsure had an independent report from the manufacturer’s authorised shop from day one confirming the bike had sustained damage, including visible damage to the frame and fork. Yet they chose to ignore that and push for further, costly inspections to confirm internal damage to the frame instead of resolving the claim — even though this is a no-fault claim where the third party has admitted liability.

They now insist on stripping and packaging the bike, shipping it from the manufacturer’s store to a carbon specialist, then shipping it back to the manufacturer for reassembly, further repairs, and re-validation. The cost of this convoluted process is almost as high as simply replacing the bike outright, yet they insisted on it, leaving me without a bike for at least six weeks.

To justify their inspect-do-not-replace decision, they’re also pushing back against repainting my scratched frame and fork as it's “cosmetic damage,” even though damage on an aero race bike directly affects its performance and resale value.

It’s been slow, frustrating, and shows a real lack of understanding of what serious cyclists need from an insurer — speedy and effective coverage. If you value your time, your equipment, and your peace of mind, I’d look elsewhere.

Unfortunately the claims buttons on the website are switched off and the phone lines seem overwhelmed.

Quick and simple

I had an excellent service from Pedalsure when my lovely electric bike was stolen. Chloe was extremely responsive and communicative throughout the process. I would highly recommend this company if you have a bike.

Peace for me

Great experience claiming for my stolen bike! Super quick and helpful.

I had my bike stolen recently. Very smooth process for my claim and through out the process claims team kept me updated.

Very impressed with the level of service offered by Pedalsure. I unfortunately had to make a claim on my insurance and Chloe was very responsive and understanding. I was kept fully up to date with what was happening and the claim was processed very promptly. Can't recommend them highly enough and will certainly be taking out a new policy with them in the future.

The company were considerate, I had not complied with heir specifications, but they were understanding, and stepped in to support me at a difficult time.

Quick to arrange and wide ranging cover. Highly recommend

I've been thoroughly impressed with Pedalsure's bike insurance claims process. Chloe, who was my point of contact over email, provided exceptional support throughout. She was professional, efficient, and kept me informed every step of the way, making what could have been a stressful experience incredibly smooth.

The entire process was straightforward, and Chloe ensured my claim was handled promptly, allowing me to get back on my bike in no time. I highly recommend Pedalsure for anyone looking for comprehensive bike insurance with top-notch customer service!

The process of claiming on pedalsure was straightforward and speedy. The customer service team kept me up to date on developments

We had been with Pedalsure for 2 years when sadly our family e-cargo bike was stolen, in bright daylight at 9am close to a high street, after school drop.
Chloe was very helpful and approachable throughout all the steps taken for our claim. Pedalsure reviewed the claim and opted in our favour. I can only recommend them to anyone riding an e-cargo or e-bike nowadays with the growing number of thefts out there.

A very simple and efficient claims process. Thank you.

Good service, I was slightly sceptical at first as they took longer than the 24hrs to get back to me about my claim but once in contact the process was quick and efficient.