I have every confidence in this company and do not mind filling these type of forms in. I am currently awaiting for a call back from somebody at pension access re my original feedback. In complete fa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been dealing with pension Access for a while now and their service is exceptional.Every pension Access agent i have dealt with has been professional polite and perfect in helping me with my pen... See more
Company replied
I would highly recommend this company as of the experience I had when I used them.They were very helpful and explained everything so you could easily understand and they were very quick at getting thi... See more
Company replied
Cannot fault any of the services provided by pension access ! The dedication and communication was second to none 😌 The team assigned to my case were very thorough and the response to any questio... See more
Company replied
4.5
Excellent
121 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding service and excellent customer services
From start to finish the service I received was excellent and they were able to talk me through every step of the way
September 10, 2024
Unprompted review
Reply from Pensionaccess
Hi Ian, thank you for your 5-star review! We’re thrilled to hear that you had an excellent experience from start to finish and that we could guide you through every step of the process. Providing clear and supportive service is what we aim for, and we’re happy to know we met your expectations. Best wishes.
Clear advice you can understand
My Pension advisor clearly talked me through everything I needed to know, suggesting options when he thought it would help. I've been with this company for many years and have no complaints.
September 1, 2024
Unprompted review
Reply from Pensionaccess
Hi Chris, thank you for your wonderful feedback. We're so glad to hear that your pension advisor provided clear guidance and valuable suggestions. We're always here to help and ensure your experience remains positive. Best wishes.
Friendly staff very helpfull
The staff were really friendly and helpfull only slight negative didn't give me a time frame for completion other than that 5 stars
August 22, 2024
Unprompted review
Reply from Pensionaccess
Hi Adrian, thank you for your feedback and kind words! We’re delighted to hear that you found our staff friendly and helpful. We strive to keep our clients informed throughout the process, and we’ll ensure to improve this aspect of our service.
If you have any further questions or need assistance, please don't hesitate to reach out. Thanks again for your 5-star rating! Best wishes.
AVOID AVOID AVOID
not happy with this company and how they wanted to know personal information about you, and what you wanted the money for.
what a waste of time sending information for the last couple of months.
August 29, 2024
Unprompted review
Reply from Pensionaccess
Hi David, I'm sorry to hear that you were unhappy with the service. At Pension Access, we aim to provide the best possible advice, which often involves asking for personal information to tailor our recommendations to your specific circumstances. This is standard practice to ensure that any advice given is in your best interest and complies with regulations.
If you felt that the process was too invasive or if it didn't meet your expectations, I sincerely apologise. Your feedback is valuable, and we'll take it on board to improve our services.
If you would like to discuss your concerns further or need any clarification, please don't hesitate to contact us directly. We're here to help and ensure you have the information you need to make informed decisions about your pension. Best wishes.
Satisfied Customer
My experience with pensionaccess was good as I felt listened to and all the pension jargons were fully explained, making sure that I understood everything that was discussed. All my questions were answered and concerns addressed properly. Overall, I felt I was given the necessary information for me to choose the right option that was good for me.
August 16, 2024
Unprompted review
Reply from Pensionaccess
Hi Harold, thank you for taking the time to leave us some honest feedback, we really appreciate it. I am really pleased to hear you were happy with our service! Best wishes.
Not the service I was expecting
A company using the mandatory law that pensioners must seek financial advice with defined pensions to fleece people of a huge percentage of their savings. Even then, their support is not guaranteed. An utter waste of three months, only to find out about their underhanded sharp practices. Avoid.
July 17, 2024
Unprompted review
Reply from Pensionaccess
Hi John,
I am, sorry to hear you are not happy with your experience. We always keep our clients updated every step of the way because being underhand is no foundation for a legitimate business. Most importantly, being transparent and upfront is the only way any company should treat its clients.
In the majority of cases, we can provide full advice with no obligation. This means the client receives a report explaining exactly what we think they should do and why, without having to pay a penny. The report also states how much it would cost to follow our advice and ask us to act on it. The client then has the choice to go ahead or walk away with nothing to pay.
For certain types of pension, only the initial investigation can be offered at no cost. After a telephone appointment with one of our advisers, we will explain exactly how much it would cost to proceed with full advice. In this instance, each client still has the choice to go ahead with full advice, knowing exactly what the cost would be, or walk away, better informed and with nothing to pay. The process often takes longer for these types of pension because they are complex and there is a lot to analyse.
If you’d like to get in touch, we would welcome the opportunity to address your concerns. Best wishes.
Been with pension access quite some…
Been with pension access quite some time now and I have to say the service they provide is great couldn’t be happier
August 14, 2024
Unprompted review
Reply from Pensionaccess
Hi Kevin, thank you for your kind review. Our clients are at the heart of what we do so it's important to us to provide the best service. Thanks again and best wishes…
Always takes so long right back to…
Always takes so long right back to portafina now pension access is getting to be the same, the pension people they use are aegon just as bad should have had money by now but aegon are querying my bank details despite the fact they sent money to my bank account before a few months back, I suffer with mental health issues one of which is bad anxiety which at the moment is in overdrive in supercharge mode, extremely p****d off, this is giving my son serious concerns for me and my mental health issues grrrrrr...
August 11, 2024
Unprompted review
Reply from Pensionaccess
Hi Gary, thank you for your message, and I'm sorry to hear about your experience. I can see that one of my colleagues has been in contact with you, please do not hesitate to reach out again on 0800 009 3388 if you have any further concerns.
Once again, I am sorry and best wishes…
Good experience
They offer a fast and efficient service, listen to what I require, they are always on hand to offer me any advice which I asked for.
August 9, 2024
Unprompted review
Reply from Pensionaccess
Hi Steven, thank you for taking the time to leave us some honest feedback, we really appreciate it. I am really pleased to hear you were happy with our service! Best wishes…
Excellent Company for all things Financial
I had pensions here there and everywhere, they arranged them all to be amalgamated into 1 place. They are very friendly and so so helpful and keep you updated. Would highly recommend this company
August 5, 2024
Unprompted review
Reply from Pensionaccess
Hi Adrian, thank you for leaving us a 5* review. I'm happy to hear you were pleased with our service. Best wishes…
Great communication and quick responses
July 14, 2024
Unprompted review
Reply from Pensionaccess
Hi, thank you for taking the time to leave us some honest feedback, we really appreciate it. I am really pleased to hear you were happy with our service! Best wishes…
Great people to deal with
Great people to deal with, a genuine company that can be trusted to handle your pension and act in your best interests , an absolute pleasure to deal with.
July 10, 2024
Unprompted review
Reply from Pensionaccess
Hi Colin, thank you for your kind review. Our clients are at the heart of what we do so it's important to us to provide the best service. Thanks again and best wishes.
Easy to understand.
I find it very easy to understand and how they made it possible for me to follow they said they were doing.
July 30, 2024
Unprompted review
Reply from Pensionaccess
Hi Stephen, thank you for taking the time to leave us some feedback, we really appreciate it. I am really pleased to hear you were happy with our service! Best wishes.
A big thumbs up from me.
Had the absolute pleasure of talking with Chloe this week. She took her time explaining my options and was very understanding and patient. A very informative and useful conversation. Pension Access big thumbs up from me.
July 18, 2024
Unprompted review
Reply from Pensionaccess
Hi Aidan, thank you for leaving us a such a wonderful review. I'm happy to hear you were pleased with our service. Kind regards.
Helpful assistance
My process so far with pension access has been helped by the people I’m dealing with. They have been very clear and precise about my pension opportunities and moving forward towards accessing my pension
July 15, 2024
Unprompted review
Reply from Pensionaccess
Hi Gary, thank you so much for your kind review. Our clients are at the heart of what we do so it's important to us to provide the best service. Thanks again and best wishes.
Very professional
Very professional, helpful, quick and friendly every time I have had to make contact.
April 1, 2024
Unprompted review
Reply from Pensionaccess
Hi Nicolas, thank you so much for leaving us a 5* review. I'm very happy to hear you were pleased with our service. Best wishes.
You really think I'm going to furnish a…
You really think I'm going to furnish a random speculative letter with my national insurance number??😬😂😂😂 nice try ya fu765ng players!😬😡😡
July 11, 2024
Unprompted review
Reply from Pensionaccess
Hi Matthew, thanks for taking the time to leave us some feedback and we understand your concerns about sharing personal information.
If you are looking to check your pension options from the age of 55, it's very normal for a financial adviser to ask for your National Insurance number. This is simply so we can gather all the right information about your pensions for you. You are under no obligation to share your national insurance number until you feel comfortable and understand the need for it in assessing your pension options.
I hope this is reassuring but please feel free to contact us directly if you have any queries.
Don't Pay, Call pension Wise
I received their marketing mail through the post. Presumably they got my name and details from some list somewhere that informs I'm approaching retirement or that I have some pensions. I read it and in my view it's junk marketing aimed at people with little knowledge about pensions with the intent of charging them fees for something that they can get for free. It's clearly designed to look like some sort of official advice "The Pension Access service", "The Pension Experts". It offers to get your pension info from your pension providers. All you have to do is return the form in their prepaid envelope with details like your name, pension providers, NI number etc. One of the boxes you can tick is one labelled "Provide Pension Access with full servicing rights" but with an explanation that this is just about getting information! I would seriously avoid, you don't need these types of companies to get information about your pension. You could easily hand over control of your pension if not careful, they will almost certainly want to charge you a fee and make money from your pension. It looks legitimate and I've no reason to assume they are not. However, phone up/contact Pension Wise and you'll get free advice on your pension options.
July 1, 2024
Unprompted review
Reply from Pensionaccess
Hi Kenny, thanks for getting in touch and it's great that you have taken the time to read our letter. At Pension Access, we are here to help you avoid possible pitfalls that can cost you money in the long-term when accessing your company or workplace pension from the age of 55. Pensions are complex and not everybody will have the knowledge or confidence to make the best financial decisions. That's where we can help. It’s not unusual for us to advise a client to keep their pension exactly as it is, even if that means we don’t receive a fee for the work we have completed.
You are absolutely right to be cautious about who you give your pension information to. That’s why you should only deal with firms that are authorised and regulated by the Financial Conduct Authority. If you are unsure, check their register: https://register.fca.org.uk/s/
The government does offer free pension guidance. And while free guidance is a great way to get a general overview of your pension options, it won’t give you an insight into what could be best for you based on your specific pensions, circumstances and plans for the future. That’s where financial advice comes in.
If you have any further concerns, please do feel free to contract us directly. Best wishes.
Got some literature through from this…
Got some literature through from this company never heard of them so decided to check them out 92% 1 star told me all I need to know literature in my bin awaiting collection thank you the 92% saved me a lot of grief
June 29, 2024
Unprompted review
Reply from Pensionaccess
Hi Andrew, thank you for taking the time to leave some feedback. To assure you of our service quality, we use REVIEWS.io for genuine customer feedback. This is a legitimate global reviews platform. You can see our reviews here: https://www.reviews.co.uk/company-reviews/store/pension-access-co-uk. For any concerns or questions, feel free to contact us directly, and we’ll be happy to assist you. Best wishes.
What is wrong with these people
What is wrong with these people? For years I have been inundated with their BS and despite "returning to sender" it just keeps coming - either from Portafina or Pension Access.
Sick of them. Obviously they are scammers who will not take a hint. Perhaps Ofcom will deal with them.
June 26, 2024
Unprompted review
Reply from Pensionaccess
Hi, we apologise for any inconvenience caused by the direct mails you received. At Pension Access, our intention is to provide valuable information about your pension options, but we understand that unsolicited mail can be unwelcome. For transparency, our number on the Financial Conduct Authority register is 754580.
If you would prefer not to receive any further communications from us, please email your full name, address and post code to removals@harbourrockcapital.co.uk and we will remove your details from our mailing list immediately.
Thank you for your understanding.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.