I have every confidence in this company and do not mind filling these type of forms in. I am currently awaiting for a call back from somebody at pension access re my original feedback. In complete fa... See more
Company replied
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See what reviewers are saying
I have been dealing with pension Access for a while now and their service is exceptional.Every pension Access agent i have dealt with has been professional polite and perfect in helping me with my pen... See more
Company replied
I would highly recommend this company as of the experience I had when I used them.They were very helpful and explained everything so you could easily understand and they were very quick at getting thi... See more
Company replied
Cannot fault any of the services provided by pension access ! The dedication and communication was second to none 😌 The team assigned to my case were very thorough and the response to any questio... See more
Company replied
4.5
Excellent
121 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Consumer / Pensioner Beware! Misleading Direct Mailing
Received a mailing from this company. Clearly designed to look like it has come from the UK government and entice consumers to take pension actions thinking this is based on advice or information from the government. Logo almost appears to look like "HMRC", colouring like a tax return and inserted leaflets like official government guidance. Shame on you for attempting to prey on unsuspecting individuals and their pensions with fraudulent and misleading mailings.
The company doesn't clearly state it is from Harbour Rock Capital, which only recently changed its name from Portafina Investment Management because it had received over 200 consumer complaints. The name change appears to be due to the consumer complaints and to make its logo appear to look like "HMRC" as well.
June 14, 2024
Unprompted review
Reply from Pensionaccess
Hi, thank you for your feedback. Pension Access is a trading name and service brand of Harbour Rock Capital Limited. Under the Pension Access brand, we assist thousands of people each year with their pensions. In today's fast-paced world, we wanted our brand name to clearly reflect our services, which is why we transitioned from Portafina to Pension Access.
We are committed to providing clear, compliant, and regulated financial advice. We assure you that we have no affiliation with the UK government or HMRC and are extremely careful not to mislead our customers, as that would not be in their best interests.
Our communications aim to inform individuals about their pension options, and we always recommend consulting with a financial adviser that is authorised and regulated by the Financial Conduct Authority. For transparency, our number on the Financial Conduct Authority register is 754580.
If you have any further concerns or need additional clarification, please do not hesitate to contact us directly.
Do not go anywhere near this company
Do not go anywhere near this company, they will give you advice on what to do with your pension and then they will mither the hell out of you day after day getting YOU to do all the work and chasing, then they will have the audacity to charge you for doing their work, absolute waste of time and unprofessional, I'm a hgv driver and they would constantly ring whilst I was driving, they would leave a message for me to call them back, each time I was greeted with an answering machine! I ended up going against their advice because I was sick of them mithering me whilst I was working.
Forgot to mention the 1% fee is just a ruse to pull you in, they'll speak a lot of pension jargle that will have you so confused you just agree to whatever they're saying, I took £5400 my tax free allowance to give to my daughter towards her mortgage and they want £1500 of it 😯😯😯
June 14, 2024
Unprompted review
Reply from Pensionaccess
Hi Paul, thank you for your feedback. We are sorry to hear about your experience and apologise for any inconvenience caused by our communication.
We aim to provide helpful advice and support, and we regret that this was not your experience. Your feedback is important and will help us improve.
If you'd like to discuss this further or need assistance, please contact us directly. We appreciate your patience and hope to resolve your concerns. Best wishes.
Received an unsolicited letter offering…
Received an unsolicited letter offering to arrange a tax-free lump sum drawdown from my pension.
Very prominent logo suggesting 5* reviews from "TRUSTED SITE". No indication what site that is. Clearly not TrustPilot.
June 12, 2024
Unprompted review
Reply from Pensionaccess
Hi, we apologise for any inconvenience caused by the direct mail you received. At Pension Access, our intention is to provide valuable information about your pension options, but we understand that unsolicited mail can be unwelcome.
To assure you of our service quality, we use REVIEWS.io for genuine customer feedback. This is a legitimate global reviews platform. You can see our reviews here: https://www.reviews.co.uk/company-reviews/store/pension-access-co-uk.
If you would prefer not to receive any further communications from us, please email your full name, address and post code to removals@harbourrockcapital.co.uk and we will remove your details from our mailing list immediately.
For any concerns or questions, feel free to contact us directly, and we’ll be happy to assist you. Your feedback is important to us as we strive to improve our services.
Thank you for your understanding.
They explained everything nice and…
They explained everything nice and clear for you to understand
June 3, 2024
Unprompted review
Reply from Pensionaccess
Hi Stephen, thank you for leaving us a 5* review. I'm happy to hear you were pleased with our service. Best wishes.
Unsolicited mail again
Unsolicited mail, unethical industry
At the beginning of May, as I near my 55th birthday, I received a second unsolicited and unwanted letter from a company offering a service that you can do yourself easily for free. Pension Access will charge you many thousand's for doing it for you. They hide their charges so you cannot find them on their website. They prey on the financially illiterate.
Just like PPI, pay day loans, equity release and all the other rip-offs from the regulated financial sector, eventually the FCA will catch up with this highly unethical sector. Sadly many will have been taken advantage by then. The fact they use a Trustpilot copycat is a red flag in itself.
I hope anyone reading this is smart enough not to use this company or any other similar one because if you do you will pay huge amounts of completely unnecessary charges.
You can access all your pensions yourself for free. You do not need to pay anyone else to do it for you. It is simple, just contact the pension companies. There is even a free government service to locate all your pensions. It is called the Pension Tracing Service. There is also another free and impartial government service called Pension Wise which can help you understand the options available for accessing your pension pot.
May 10, 2024
Unprompted review
Reply from Pensionaccess
Dear Peter, thank you for sharing your concerns regarding our services. We appreciate your feedback and take it seriously.
We understand that receiving unsolicited mail can be frustrating, and we apologise for any inconvenience caused. Please be assured that we are a regulated company, authorised by the Financial Conduct Authority (FCA) under registration number 754580. As a regulated entity, we adhere to strict guidelines and prioritise transparency in our communications and services.
We appreciate you highlighting the availability of free resources such as the Pension Tracing Service and Pension Wise. These impartial government services can indeed be helpful for individuals seeking information and guidance regarding their pensions. However, it's important to note that these free resources may not provide personalised advice tailored to an individual's specific financial situation and goals. This is where our services can be beneficial, as we offer customised solutions based on a comprehensive understanding of each client's unique needs.
While we aim to provide a valuable service to those seeking assistance with their pensions, we acknowledge that our offerings may not be suitable for everyone. We encourage individuals to thoroughly research their options and make informed decisions based on their unique circumstances.
If you wish to be removed from our mailing list, please send an email with your full address to marketing@harbourrockcapital.co.uk, and we will promptly ensure that you no longer receive any further communications from us.
Once again, thank you for bringing your concerns to our attention. We value your feedback as it helps us improve our services and communication practices. Best wishes.
Waiting four weeks,still ongoing for a…
Waiting four weeks,still ongoing for a straightforward pension withdrawal,awaiting a second telephone appointment
May 8, 2024
Unprompted review
Reply from Pensionaccess
Hi Neil, thank you for taking the time to leave some honest feedback. We want to deliver the best possible experience for every client, and I’m sorry this has not been the case for you. Best wishes
Couldn't give a no star rating.
Couldn't give a no star rating.
Just to update you...i took my pension elsewhere and have been given sound advice and a fantastic customer service carried out by professionals who are obviously versed to a high degree in this field.
Anyone looking for a similar service should follow suit and talk to my pension expert.
May 6, 2024
Unprompted review
Reply from Pensionaccess
Hi Wayne, thank you for taking the time to leave some honest feedback. We want to deliver the best possible experience for every client, and I’m sorry this has not been the case for you. Best wishes...
totally amateur company
totally amateur company , someone from pension access says after giving her 3 companies i worked for all large companies that she can't find 1 of them on some stupid government website , all they using is free services online which anyone of us can do apart from that they useless cowboy company with nothing better to do than to waste peoples time
April 25, 2024
Unprompted review
Reply from Pensionaccess
Hi Mark, we want to deliver the best possible experience for every client, and I’m sorry this has not been the case for you.
useless… company
Dont even bother with this useless company everytime I have to change anything or get my hands on my own pension they always quote the rule book take forever and completely useless worse company ever if I took ten weeks to sort out my payments I would probably be given 10 weeks I would probably end up with bad credit what a waste of space
April 17, 2024
Unprompted review
Reply from Pensionaccess
Hi, thank you for taking the time to leave some honest feedback. We want to deliver the best possible experience for every client, and I’m sorry this has not been the case for you.
If I could give this company a zero
If I could give this company a zero I would. After waiting 18 weeks to release pension funds and we’ve still received no money. But they expect us to pay them for the pleasure. DON’T use them please
Update - Now 5 months and still NOTHING it’s a bloody joke
February 26, 2024
Reply from Pensionaccess
Hi Lisa Dawson, hopefully you have seen the reply we left you on Facebook, apologising for the experience you have had with us. We want to deliver the best possible experience for every client, and I am sorry this has not been the case for you. We will do all we can to turn this around. Best wishes.
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