Pension Works Reviews 378

TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

I contacted them, but before I could do anything, my circumstances changed, and despite me emailing them to tell them this, I immediately got a text ...pester, pester...

Company replied

Rated 5 out of 5 stars

Alastair Milner provided a very professional service from start to finish. Extremely knowledgeable, undertook a detailed fact find and fully understood what I was trying to achieve. Provide sound, cle... See more

Company replied

Rated 5 out of 5 stars

Alistair at Pension Works was very thorough with his explanations as regards to all aspects of my pensions going forward. His expertise and knowledge is exceptional. I am delighted with Alistairs... See more

Rated 5 out of 5 stars

Dealing with Andrew Murphy, very professional with a lovely friendly manner that immediately puts you at ease. Very knowledgeable and nothing was too much trouble. Worked to a tight deadline for a... See more

Company replied

Company details

  1. Pension Fund

Information provided by various external sources

At Pension Works, it's our job to make sure your pension is working hard and helping to deliver the comfortable retirement you deserve. Many people approach retirement with little idea of how much their retirement fund is worth, whether the pension has been performing well or how to access their money. Whether you're an experienced investor or this is the first time you've thought about your retirement our friendly and professional team of pension experts are here to deliver advice that's always in your best financial interests.

Gold Standard Award

Written by the company

We've been awarded Pension Transfer Gold Standard by the Personal Finance Society.
The Gold Standard is a voluntary code of good practice for Safeguarded and Defined Benefit Pension Transfer advice, based around a set of principles so consumers can be more confident they are dealing with a firm that is going above and beyond when giving financial advice and a personal recommendation as to whether to transfer their pension.

Our Guarantee

Expert pension advice, that's always in your best interests

We guarantee that the financial advice we deliver will always be in your best financial interests.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

378 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Many thanks for my future…

A big thank you to Dylan and the team at pension works. My transfer is now complete and couldn’t have went any more smoothly. True professionals and would recommend pension works if your looking to transfer your pension funds. Thank you so much Dylan for helping secure my future.

November 2, 2021
Unprompted review
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Reply from Pension Works

Hello Mr McLellan, thank you for the great review. We're delighted that your transfer has completed and the process went smoothly. We have shared your review with Dylan and the rest of the team at Pension Works.

Rated 5 out of 5 stars

DB Transfer

Pension Works were recommended to me by my Financial Advisor. A DB pension transfer was a big decision to undertake so I was grateful to receive clear and unbiased advice. Josh was punctual to the second and the appointments were always arranged in advance. My details were listened to and acknowledged which made my decision on whether or not to transfer easier to decide. I have nothing to compare this experience with but I would have no reason to fault Pension Works handling in this matter. I would definitely recommend.

November 1, 2021
Unprompted review
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Reply from Pension Works

Hello Mr Lewis, thank you for leaving us such a great review. We completely agree that this is a big and life changing decision, we are delighted that we were able to help and that you would recommend us. We have shared your review with Josh and the rest of the team at Pension Works.

Rated 5 out of 5 stars

Very impressed with Pension Works

Very impressed with Pension Works, and in particular Paul Chester. A professional and comprehensive service throughout the entire process, with excellent communication skills into the bargain. Very refreshing and appreciated. I would have no hesitation whatsoever to recommend this company to other individuals. Keep up the good work.

November 1, 2021
Unprompted review
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Reply from Pension Works

Hello Mr Trainer, thank you for your brilliant review and encouragement. We appreciate the detailed review and we have shared this with Paul and the rest of the team at Pension Works.

Rated 5 out of 5 stars

Pension Works advice & reports

We were handed to Pension Works by our financial advisor team, as we were debating whether to change our pension arrangements & we required the appropriate FCA & ISO9001 accreditation which they can provide. We'd done a significant amount of research already, but needed the independent advice they offer to ensure we were on the right track, & that there weren't better alternatives we'd missed. Alastair & his team were exceptionally thorough all throughout the process, & we're very satisfied with the information & reports he's provided. He talked through all the potential risks & benefits, & the costs involved which are very reasonable considering the amount of work involved. The written reports cover every possible scenario, with pros & cons for each. We're more than happy that we're getting the right balance for our future & we're happy to recommend Pension Works.

October 29, 2021
Unprompted review
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Reply from Pension Works

Hello Mr Goldsmith, thank you for your review and the lovely comments. We are delighted to see such great reviews. We have shared your review with Alastair and the rest of the team at Pension Works.

Rated 5 out of 5 stars

DB Transfer

DB Transfer

James Davis was very thorough and very professional in understanding my situation and my preferences. Was patient and answered my questions in a straightforward and clear manner. Highly recommended and many thanks for your support.

October 28, 2021
Unprompted review
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Reply from Pension Works

Hello Mr Dargo, thank you for leaving us an excellent review and for your kind words. We are delighted to see that you would recommend us.
We have shared your review with the team at Pension Works.

Rated 5 out of 5 stars

Great experience.

Having presented James, Tobias and the team at Pension Works with a short timescale to meet my schemes guaranteed TV, they pulled out the stops to deliver on time. Not only that, but the quality and detail of the advice was excellent. I should add that I worked in FS for over 40 years and am not easily impressed, but they did! Thanks guys; a pleasure to deal with. David.

October 27, 2021
Unprompted review
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Reply from Pension Works

Good morning David, thank you for your kind words, we are pleased to have helped you and provided a great service. All the best, Pension Works.

Rated 5 out of 5 stars

DB Pension Transfer

What you require during the pension transfer service is clarity and honesty. From Alistair Milner I received the clarity and honesty that I required. (In my case this ended up as a successful transfer because it was right for my personal circumstances)

October 27, 2021
Unprompted review
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Reply from Pension Works

Thank you for your comments Steven, these have been passed over to Alastair & the team. Pension Works

Rated 5 out of 5 stars

Very professional advice and great…

Very professional advice and great service from James Davis and Team.
The whole process was fully explained and planned around your individual needs.
I would recommend this company based on my experience,
Nigel D Hoyle , Cheshire

October 26, 2021
Unprompted review
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Reply from Pension Works

We are pleased that you have been happy with the service we provided Nigel, we've passed your comments to James & the team. Thanks, Pension Works

Rated 5 out of 5 stars

Excellent service

Excellent service, Dylan was great, answered all my questions and really put me at ease. 10 out of 10

October 23, 2021
Unprompted review
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Reply from Pension Works

Thanks for your comments David, Dylan & the team have been notified of this. Thanks, Pension Works

Rated 5 out of 5 stars

Great help and support from Mark…

Great help and support from Mark Citrone. Very honest and detailed, I wasn't put under any pressure and was given the necessary time and information to make a educated decision - a really positive experience from start to finish - thank you Mark.

October 22, 2021
Unprompted review
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Reply from Pension Works

Hi Mr Watson, thank you for your review, we have informed Mark and the team of your comments. Thanks, Pension Works

Rated 5 out of 5 stars

Great service on my DB transfer.

Andrew was direct, punctual and patient when i did not not understand. advice was clear and all questions answered. transferring from a DB scheme is a challenging and worrying time Andrew was just the person to make things clear. i think the best part of pension works is that they listened to my wishes and ensured that advice included my areas of concern. well recommended.

October 18, 2021
Unprompted review
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Reply from Pension Works

Hi Mr Earl, I am pleased that Andrew explained things in a clear and precise way. All the best, Pension Works

Rated 5 out of 5 stars

Thanks Paul

Thanks Paul, the process was well communicated, balanced and ultimately resulted in the outcome that best suited myself

October 16, 2021
Unprompted review
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Reply from Pension Works

Thank you for your review Mr Anderson, we are pleased you are happy with the service we provided. Pension Works

Rated 5 out of 5 stars

Pension Transfer Advice

Alistair and the background team did an excellent job keeping me up to date all the way through the process. Alistair made sure I was fully aware of all the negatives of transferring and also the benefits based on my wishes. Thoroughly recommend Pension Works to anyone needing Pension advice.

October 16, 2021
Unprompted review
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Reply from Pension Works

Hi Ian, thank you for your comments, we have passed this onto Alastair & the team. Thanks, Pension Works

Rated 5 out of 5 stars

Professional and Friendly.

My adviser, Josh, was friendly and made me feel at ease. He responded to any queries promptly & thoroughly. The service was professional and the advice was detailed. All telephone appointments were punctual too. I am happy to recommend Pension Works. Many thanks to all the staff. Paul.

October 12, 2021
Unprompted review
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Reply from Pension Works

Hi Paul, appreciate you leaving the review and that you were happy with our service. Thanks, Pension Works

Rated 5 out of 5 stars

Great Service from Pension Works

Received advice from Pension Works regarding a DB pension transfer. From beginning to end their service was professional, courteous and efficient.

Every step of the process was clearly explained and any questions were responded to in a timely manner.

Many thanks to James Davis and his colleagues for their help. Highly recommended.

October 12, 2021
Unprompted review
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Reply from Pension Works

Hi Mr Harrison, thank you for your comments, we have informed James that you have left a review. Thanks, Pension Works

Rated 5 out of 5 stars

Pension Works review

Great service from Andrew and Amy at Pension Works in transferring/reinvesting my pension. They kept me updated in a regular basis and genuinely lovely people to deal with. Efficient and prompt service. Thank you.

October 5, 2021
Unprompted review
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Reply from Pension Works

Hello Lorraine, thank you for the lovely review and comments. It's a delight to see such wonderful feedback. We have shared your comments with the team at Pension Works.

Rated 5 out of 5 stars

Excellent service

Excellent service. Prompt and polite. Fully knowledgeable and smooth running interaction. Highly recommend.

October 5, 2021
Unprompted review
Pension Works logo

Reply from Pension Works

Hello, thank you for the excellent review. We appreciate your kind words and have shared this with the team at Pension Works.

Rated 4 out of 5 stars

Final salary scheme pension advice

I would like to thank Mark Citrone for his knowledgeable and punctual advice throughout the processes involved in transferring my Final salary pension. He was reliable, easy to understand and answered all my questions, either by phone or email, in a timely manner. Mostly, any correspondence to him was acknowledged 24 hours later. The detailed system of questioning I received was very useful and thought provoking regarding my personal situation and requirements for retirement and usually pointed out areas which I hadn't thought about or seen as relevant / important to me beforehand. Although the process was sometimes lengthy and wordy, it was completed by the deadline and the outcome has been favourable. Thank you Mark .... a satisfied client.

October 2, 2021
Unprompted review
Pension Works logo

Reply from Pension Works

Hi Rhona, thank you for your detailed review. It is a joy to read how well the process went for you. We have shared your comments with the team at Pension Works.

Rated 5 out of 5 stars

I must thank Stephen Perkins for his…

I must thank Stephen Perkins for his help, expertise and advice during our meetings whilst I was looking to transfer out of my works DB Pension scheme which came to the outcome I was hoping for. All the staff at Pension Works looked after me well during all the communications and I would have no hesitation in recommending the company to anyone looking for pension advice.

October 1, 2021
Unprompted review
Pension Works logo

Reply from Pension Works

Hi Donald, thank you for your review. It was a pleasure to work with you and we appreciate your kind words about the service and Stephen. We have shared your review with the team at Pension Works.

Rated 5 out of 5 stars

In depth advice and responsive service…

In depth advice and responsive service couldn't really ask for more

September 30, 2021
Unprompted review
Pension Works logo

Reply from Pension Works

Hi Sarah, thank you for your excellent review. We're delighted that your felt the service was so in depth. We have shared your comments with the team at Pension Works.

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