Perfect Group Reviews 302

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their hard work, efficiency, and positive attitudes, making the moving process smooth and stress-free. The service provided is frequently described as excellent, with many appreciating the careful handling of belongings and the professional approach from start to finish. People highlight the helpfulness of the team, who go above and beyond to ensure everything is placed correctly and that customers are satisfied. However, some people were dissatisfied with the product and quality of service, reporting lost, broken, or damaged items, and issues with appliances and furniture after the move. These customers also noted problems with unpacking services not being fully provided and a lack of responsibility taken for damages, including leaks caused by incorrect appliance installation.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the professionalism,... See more

Product

Customers consistently note ambiguous experiences with product quality and handling. While some reviewers... See more

Customer service

Users describe positive interactions with customer service, highlighting the excellent support and... See more

Quality

Consumers find quality to be ambiguous, with some reviewers marveling at the quick and careful handling of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Peter, Montana and Easter were hardworking, efficient and used their initiative when they moved us back home after our house fire. Peter was mindful of his team's welfare on a very hot day which I'm s... See more

Rated 5 out of 5 stars

We had to move out of our house at short notice last week when our insurers finally gave the go-ahead to start work on our subsidence-ridden property. The Perfect Group lived up to their name and made... See more

Rated 5 out of 5 stars

Can’t thank the Perfect Group enough. Mabel and James were great - providing quick turnaround with the quote, dropping off all of the packing materials required (and then more when we needed additiona... See more

Rated 5 out of 5 stars

We moved Fri 23rd January the team leader Connor and his three colleagues were fantastic the move was completely stress free.The service leading up to the move was absolutely 1st class as well with Ja... See more


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Storage Facility

Written by the company

Welcome to the Perfect Group – the ultimate solution for all your removal, storage, and furniture rental needs. As a leading company with National and International coverage, we take pride in our unmatched commitment to quality, excellence, and workmanship. Our journey began in 2007, when three childhood friends shared a vision of creating a removal company that would set new standards in the industry. Today, our passion and dedication to delivering exceptional customer service have helped us become the go-to choice for thousands of families who trust us with their moves every year. From local to international relocations, our team of fully trained experts ensures a hassle-free and seamless experience that exceeds your expectations. Our success is driven by our core values of honesty, respect, courtesy, and reliability, which are deeply ingrained in everything we do. We are also proud members of the prestigious British Association of Movers (BAR), which further strengthens our commitment to providing the highest level of service and value to our customers. At the Perfect Group, we believe that moving should be stress-free, effortless, and efficient, no matter where you are in the world. That's why our mission is simple – to help you move your belongings anywhere, anytime, and with the utmost safety and care. So, if you're looking for a removal company that delivers on its promises, look no further than the Perfect Group. We are the perfect choice for your perfect move!


Contact info

4.9

Excellent

TrustScore 5 out of 5

302 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trust the Perfect Group Team with your move

I just wanted to say how pleased we were with the service we have received from everyone involved with the company. Lara was extremely organised and efficient, from arranging a video call to produce a quote to trying to accommodate our date preferences for the move to work around our jobs and was in constant contact. On the day of our move the team arrived exactly when they said they would and as promised rang 40 minutes ahead of arrival to let us know. All three of the team were helpful, polite, extremely respectful of both our current property as well as the new temporary property and ensured we were happy with everything before they completed the job. It is also worth noting they were working on a very hot day in July and never once complained or let it affect their professionalism.

Please pass on our gratitude to everyone involved, in what has been a very stressful time you all made one of the most difficult parts very easy and that’s appreciated.

July 30, 2024
Unprompted review
Rated 5 out of 5 stars

'Perfectly' Moved

The Perfect Group was polite, kind, courteous, friendly, helpful and most importantly trustworthy.
Once my accomodation had been confirmed, PG were with me the very next day. They took care of my things as though they were their own. The movers, Lewis and Gary, were supportive during the stressful time while maintaining their professionalism.
Holly H. was simply phenomenal and amazing. She coordinated everything 'perfectly' and I knew that I was in good hands.

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

The perfect group have moved me out…

The perfect group have moved me out twice now, and I can honestly say that both times they have been incredible. They work so fast and efficiently, they packed all my stuff up for me and moved it in a matter of hours. Every person who works there has been so lovely and kind and have given me an amazing experience.

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

Service above and beyond.

After suffering a water leak at home we were assigned Perfect Group to pack up our belongings and send to storage.
The service we received was excellent so much so that when we moved back from our 5th rental we wanted Perfect Group to pack us up and move us back as well as bringing back our items from storage. Again the service we received was excellent from both the head office team via the phone and the team on the day. When we got back to our house after 7 long months it turned out that our mattress wasn’t on the lorry.
Unbeknownst to us our mattress had been written off and we only found out on the day of returning. The moving team weren’t happy to hear this and because the company offer furniture rental they managed to get our insurance company to agree to a rental until our mattress was replaced.
After moving all of our items in they drove back to the depot and came back after a 3 hour round trip with a mattress for us to sleep on that night.
The whole team went above and beyond through the whole process and I won’t be using anyone else to move us in the future.

May 24, 2024
Unprompted review
Rated 5 out of 5 stars

Richard & team

Richard, James and 1 other were extremely helpful and made everything seem so easy. I was in total chaos but their professionalism gave me the confidence that I was in capable hands. Well done guys, really appreciate the challenges you faced. Lynn (Harrow)

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

The company name is well deserved

This move was arranged at the 11th hour under huge stress. Lauren should be congratulated for her proactive, calm efficiency. I am really grateful, and know that without her help and extra effort the move wouldn't have happened. The movers were so effective, polite, speedy, and really thought about what they were doing. I'd use this company again without hesitation due to the effective personnel and services which I experienced. Well done to Lauren, Kian and co.(Apologies for forgetting your name)

May 9, 2024
Unprompted review
Rated 5 out of 5 stars

Incrdible Swrvice…

I have had an amazing experience with the crew that moved me in Banbury today. They were 4 gentlemen; polite, nothing was to much trouble, kept me informed what was going on. These 4 are a credit to the company and lived up to the name Perfecr. Thank-you so much;
Junaid Mohammed
Mohsin
Lukaz
Ryan

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

Less stress

Prompt, hard-working, friendly, careful and polite are words that all apply to the team under the guidance of Drew that worked for us. Perfect were perfect and we can highly recommend the company.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Settling in a new apartment

I am yet to see a company that gives regular updates from when your goods will be delivered to when they are close to your home. The delivery guys were very efficient and professional. I thought the first delivery guys were exceptional but the second delivery guys were superb. To crown up the service from the company Laura Grant emailed to confirm if what was ordered was ok. Thank you all for making our moving in stress free.

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Were were recommend Perfect Group following our commercial premises being flooded.
From our initial point of contact through to the furniture being returned, everything went smoothly.
All furniture was extremely well packaged and removed from site promptly with great care.
The team that returned the furniture were an absolute dream team. They turned up, knew exactly what they were doing and where everything went. They went over and above what was expected of them.

March 27, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

We were directed to the perfect group by our insurance company. We needed to loan some furniture following a leak in our home.
The company contacted us very promptly, They were extremely efficient and helpful when ever I called. They were very flexible with delivery dates and even when I had to change a date this was not a problem. The removal team were Steve and Joshua and both went the extra mile to ensure that the items were moved into the house very quickly and efficiently. Samantha in the office was also extremely helpful. I would definitely recommend

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Wow - what a fantastic team

Wow - what a brilliant team - arrived on time and cleared my whole house by 12.00pm. Nothing was overlooked and the care taken was five star - thank you so much

We will definitely be using you again

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

The Perfect Group Were Just Perfect.

From start to finish the Perfect Group, were courteous, professional and knowledgeable.
They arrived on time, packed all our belongings and moved them without a fault.
Steve & his team were excellent from start to finish, as were Alfie and his team in the office.
They were, as their title refers. “Perfect”.
Cheers guys,
Pauline & Richard.

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

Great service and hardworking team

A great experience with Perfect Group.
Took the stress out of moving day, a very efficient, friendly and hard working team.
Connor was great with the initial quote and keeping in touch when anything was needed.

March 27, 2024
Unprompted review
Rated 5 out of 5 stars

“Small Job”

Having initially being booked in for a Saturday, Perfect Group were unable to do the initial date due to other jobs they were attending, however they rearranged for the next day and didn’t change the agreed price. Lewis and Yash arrived on time, and took all the items I required with great care and were pleasant to work with.

March 24, 2024
Unprompted review
Rated 5 out of 5 stars

I would highly recommend this storage…

I would highly recommend this storage company! They work so professionally and so perfectly that I couldn’t stop myself from giving 5 star reviews! They were so organised to put the stuff and put them back. Their customer service is very helpful and quick to respond. Kian, Steve and jack were absolutely amazing! Thank you so much for giving me wonderful service!

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely Outstanding Service

Perfect Group were appointed via our insurers to pack and move our items into storage before significant works are carried out on our home.

We couldn't be happier with the service we received from Perfect Group, particularly Samantha, Haydon, Jacques, and Danillo. They went above and beyond, and we are all incredibly grateful to them for their hard work, efficiency, professionalism and integrity. They truly are a credit to Perfect Group.

March 12, 2024
Unprompted review
Perfect Group logo

Reply from Perfect Group

Thank you so much for your fantastic feedback! We’re thrilled to hear that you were so happy with the service we provided. As a company that specialises in working with insurers, we understand the importance of making the process as smooth and stress-free as possible during times like these.

It’s great to know that Samantha, Haydon, Jacques, and Danillo went above and beyond to provide the level of professionalism, efficiency, and integrity we strive for. We take pride in our team's ability to handle such moves with care, especially when working on behalf of insurance providers. They truly are a credit to Perfect Group, and we’re so glad to have met your expectations.

If you need any further assistance, we’ll be here and happy to help.

Thanks again for choosing Perfect Group, and we wish you all the best with the works on your home.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look