Planet Mortgages Reviews 149

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We had a fantastic experience with our mortgage advisor, Craig, throughout the process of buying our first home. One of the biggest advantages for us was how flexible the meetings were, with app... See more

Rated 5 out of 5 stars

Using Frankie and his team has saved us thousands... Originally having a decision in principal for what we thought was the best rate available to us we then spoke to Frankie who was extremely e... See more

Company replied

Rated 5 out of 5 stars

Frankie has been extremely helpful from start to finish, keeping contact with us throughout in trying to find us the best mortgage rates and making sure we’re happy with everything. He’s also very fri... See more

Company replied

Rated 5 out of 5 stars

5* service all round. Sian Mills is a mortgage queen! She is super knowledgeable, experienced, professional, friendly, speedy and the list goes on. I will never use anyone else as she makes the... See more

Company replied

Company details

  1. Mortgage Broker
  2. Finance Broker

Written by the company

Borrowing doesn't have to be rocket science! Here at Planet Mortgages, we go above and beyond to ensure that our clients land the best mortgage deal possible. Whether you're buying for the first time or you've found your next out of this world property - we'll help you land your dream home. Get in touch with one of our friendly, experienced team members and let us help you land your dream home.


Contact info

4.9

Excellent

TrustScore 5 out of 5

149 reviews

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Rated 5 out of 5 stars

5 stars!! Would recommend

After what started out as a very stressful process we were quickly put at ease by Frankie. With very limited time he worked late to go above and beyond which managed to secure us a great deal and get the home we had wanted for so long. Sian Smith then saw us through the finishing stages and made sure we had no further issues. They both made it a much easier process and everything seemed to be effortless for them. Will be recommending them to any friends or family in the future.

September 24, 2021
Unprompted review
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Reply from Planet Mortgages

This is amazing to hear! Knowing that we have been able to put your mind at ease.

We absolutely love working with you and we look forward to speaking to you in the future when your current mortgage is due for review.

Thank you for the recommendation.

Rated 5 out of 5 stars

Seamless Process

Frankie, Sian and the rest of the team at Planet Mortgages have been fantastic, thorough and honest throughout this process. This is my first mortgage and they’ve made it seamless from start to finish. Rest assured I will be using them again for my next one and will without a doubt recommended them to anyone who asks.

September 21, 2021
Unprompted review
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Reply from Planet Mortgages

A seamless process is what we do best for our customers. We like to ensure buying your first home is a memorable experience.

All the best of luck in your new home Connor.

Rated 5 out of 5 stars

Very good!

Very good from service from start to finish!

September 11, 2021
Unprompted review
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Reply from Planet Mortgages

Thank you so much for taking the time to write a review.

We are pleased to hear the service was consistent.

Rated 5 out of 5 stars

The best there is

The best there is. Made the whole process a breeze and even quite pleasant. Sian Mills helped get me the best deal and arranged everything quickly. Sian Smith took the wheel a got me through the next stages until I received an offer. Would recommend to anyone. Great service

August 20, 2021
Unprompted review
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Reply from Planet Mortgages

Hi Lee,

This is great to hear - very best of luck with your new home and thank you for sharing your experience.

Rated 5 out of 5 stars

Sian Mills and Sian Smith a little…

Sian Mills and Sian Smith a little confusing but funny-made remortgaging which can be a minefield a total breeze. What these ladies don’t know about their chosen field isn’t worth knowing. They put me at ease with their knowledge and professional persona. Any questions were answered quickly and concisely I am over the moon with my choice of using Plant Mortgages. Trust me you will not be disappointed using them. I can’t speak highly enough of this company.
Thank you guys for helping make a stressful time go with ease and always being cheerful.

August 19, 2021
Unprompted review
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Reply from Planet Mortgages

Hi Janek,

Thanks so much for taking the time to post your feedback, it's always very humbling to receive a 5* review.

Congratulations on your mortgage offer!

Rated 5 out of 5 stars

Top notch duo

Sian Mills was a bundle of joy from the get go, really made me and my fiancée feel comfortable. Helped us and explained everything even in some cases more than once as we are first time buyers, really went the extra mile. Sian Smith is another name I can not neglect to mention, she really brought home the Mortgage for us. Glad we ended up dealing with them, they are such a wonderful duo and fully would recommend them.

August 19, 2021
Unprompted review
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Reply from Planet Mortgages

Hi Morris,

Our Sian's are our favourite duo and we so pleased that they made the process comfortable for you both.

We appreciate your recommendations.

Rated 5 out of 5 stars

Highly recommended!

Frankie was very helpful, professional and honest with us helping to get our mortgage in principle. He guided us through everything we needed to know & how long the process would take. He then passed us to Sian Smith - who was the case holder, who would help up for the rest of the process. Sian was amazing at helping us, listening to our worries, questions, any texts or emails she always responded efficiently and was able to relate to all the things we were asking. Sian was always professional and checked everything we asked. Also keeping us constantly updated! We’re so happy we picked Planet Mortgages to help us get our new home! Thank you Sian and Frankie you made the whole process much easier.

August 16, 2021
Unprompted review
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Reply from Planet Mortgages

Hi Francesca,

We are very pleased to read we made the whole process easier for you, now you can focus on getting excited to move into your new home!
I will pass your feedback along to Frankie & Sian

Rated 5 out of 5 stars

Best mortgage advice around!

The dream team consisting of Frankie, Sian Mills and Sian Smith work miracles. I went to Planet Mortgages to re-mortgage my current house and not only did they give me very knowledgeable advice but they were able to get me a better rate than before. I now have a much better understanding of my financial position for the future too. Thank you team!

August 11, 2021
Unprompted review
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Reply from Planet Mortgages

Hi Cara,

We're so grateful for any recommendation we receive and we're delighted to see that we delivered a 5* service to you.

Making mortgage applications run smoothly and efficiently is exactly what we love doing, so we're really glad we were able to do that for you.

Rated 5 out of 5 stars

Thank you!

I cannot thank Frankie and Sian Smith enough for all of their help. They have gone above and beyond to help me secure my first time buyer mortgage and I couldn’t have asked for a better team to guide me through it! Highly recommend Planet Mortgages to anyone needing mortgage advise. Thank you so much!

August 7, 2021
Unprompted review
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Reply from Planet Mortgages

Hi Becca,

Thanks so much for sharing this terrific review for Frankie and Sian.

All the very best with your journey to your new home.

Rated 5 out of 5 stars

Amazing service for an anxious first time buyer!!

Thank you to my lovely Sian. I was a first time buyer when I discovered Sian and my situation wasn’t straightforward at all!! I had to change lenders, change my deposit amount, I had numerous issues and I cannot thank Sian enough for keeping me positive and quite frankly preventing me from having a breakdown! Buying a house is one of the most stressful things but when you have someone who knows what they’re doing and they’re giving everything they can to making your dreams come true… well… my dreams have come true and I have been moved in to my lovely first home for the last two months. Thank you Sian you’re a star! And a therapist! I’d definitely recommend and use you again

July 31, 2021
Unprompted review
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Reply from Planet Mortgages

Hi Senem,

Wow. Firstly, thank you so much for taking out your time to write this review for us. Sian was absolutely over the moon too with this review and has rightly shared it among the team!
This made such a huge difference to him and we are so grateful for that.

Rated 5 out of 5 stars

I honestly am very grateful for the…

I honestly am very grateful for the effort and professionalism of Planet Mortgages and especially Sian, who has now assisted me twice securing a mortgage.
Always available to assist, guide you through every step and ultimately able to secure the best mortgage possible for my requirements.
I will absolutely continue to use them for future services as well as recommending to friends and family. Thank you for all your assistance and hard work.

July 27, 2021
Unprompted review
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Reply from Planet Mortgages

Hi Steven,

Thank you for taking the time to share your feedback, it really does mean the world to us.

Making sure our clients enjoy their journey with us, from the start, right to the end, it really important to us.

We really appreciate your continued support looking forward to working with you in the future.

Rated 5 out of 5 stars

Amazing stuff

Really excellent, dealt with a lady called Sian who helped me with with everything. Top notch

July 20, 2021
Unprompted review
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Reply from Planet Mortgages

This is great to hear! Very best of luck with your new home and thank you for sharing your experience.

Rated 5 out of 5 stars

Sian is absolutely incredible, the best in the business 🥰

Me & my partner picked up our keys on friday for our new home and we can’t thank Sian enough, she went above and beyond for us and done everything she possibly could to make sure we got our mortgage. She was there every step of the way throughout the whole process, reassuring us even past work hours & if it wasn’t for her being so so amazing at what she does, we wouldn’t of been able to get our house. She was the one that made it happen for us & we will forever be grateful for how much time and effort she put into our case. She really is the best in the business with the kindest heart 🏡🙌🏼
Mia & Billy
Xx

July 19, 2021
Unprompted review
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Reply from Planet Mortgages

Hi Mia & Billy,

WOW! what an incredible review! Sian will be over the moon to read your kind words.

Thank you so much for taking the time to share your feedback, your comments really made us smile this afternoon.

A massive congratulations on your new home, we wish you all the happiness.

Rated 5 out of 5 stars

Can not recommend Planet Mortgages…

Can not recommend Planet Mortgages enough!! Frankie was superb, always helping and keeping us updated and answering any queries we had. Frankie really takes time and care with helping and supporting his clients and we felt fully supported through the whole process.

Thank you so much for helping us get our mortgage to the team and Frankie at Planet Mortgages!!

July 17, 2021
Unprompted review
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Reply from Planet Mortgages

Such a lovely review for Frankie. Thank you so much for sharing your feedback.

Communication is super important to us, so we always make sure our clients are spoken with and kept updated throughout the journey.

Rated 5 out of 5 stars

Amazing service by Frankie at Planet…

Amazing service by Frankie at Planet Mortgages who not only sorted my mortgage in record time but made the whole process run so smoothly and was always keeping in contact with updates.

Frankie and the team at Planet Mortgages really care for their customers and I highly recommend their service.

Thank you again!

July 17, 2021
Unprompted review
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Reply from Planet Mortgages

Hi Daniel

We're so grateful for any recommendation we receive and we're delighted to see that we delivered a 5* service to you.

Making mortgage applications run smoothly and efficiently is exactly what we love doing, so we're really glad we were able to do that for you.

Rated 5 out of 5 stars

This company is just amazing!

This company is just amazing! Frankie is amazing! He makes the process so effortless! From start to finish he’s reassured me & found me a mortgage offer really quickly so I can buy my forever home! Over the last couple of years I’ve tried and other brokers haven’t bothered but Frankie took the time and got me the best deal! This company is definitely the best I’ve ever used!

July 8, 2021
Unprompted review
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Reply from Planet Mortgages

What an incredible review, thank you so much for taking the time to write this review for us. Frankie will all be over the moon with this.

We really appreciate any recommendations we receive and rest assured, any friends or family members that choose to use us based on your recommendations will receive a 5* service.

Rated 5 out of 5 stars

Top man, brilliant service!

I would just like to thank Frankie for all his help with arranging my mortgage for me. He has been helpful and has gone above and beyond so as to get the right offer for me. Nothing has been too much trouble and his knowledge and customer service is impeccable. If you’re thinking of buying a home and looking for a financial advisor Frankie is your man.

July 5, 2021
Unprompted review
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Reply from Planet Mortgages

Going above and beyond for our clients is what we love to do. It's amazing to read that you received this service from Frankie.

We wish you all the happiness in your new home!

Rated 5 out of 5 stars

Excellent service by Frankie

Excellent service by Frankie. He really worked hard to get us our mortgage which wasn’t the easiest but he did it and kept us up to date on the process. He really was a godsend. Wouldn’t hesitate to recommend him to anyone.

July 4, 2021
Unprompted review
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Reply from Planet Mortgages

What a lovely review for Frankie, we know he'll be super happy to read your kind words.

Best of luck with the move!

Rated 5 out of 5 stars

First Time Buyer - Outstanding Service! ⭐️

As a first time buyer the whole buying and mortgage process was new and confusing to me! I reached out to Frankie to help explain everything and guide me through the process. Frankie was excellent and made the whole process straight forward! If I had a question he would answer it that day for me whether it be by phone or email. Here I am now with a mortgage offer and in the process of buying my first home and cannot thank him enough. I will 100% be back in the future for help and advice and urge anyone in a similar position to me, to reach out and get Frankie’s guidance!

June 30, 2021
Unprompted review
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Reply from Planet Mortgages

Incredible review for Frankie!

Getting your first home and stepping on to the property ladder can seem really daunting and overwhelming, but we're really pleased to see that we were able to take the burden away from you and answer all of your questions!

Congratulations on your mortgage offer, we're so excited for you!

Rated 5 out of 5 stars

I can not recommend Frankie enough

From the minute that I approached Frankie about applying for my first mortgage he was so helpful and easy to talk to, he explained exactly what the process was that we would be going through and made me understand fully what was going on, he kept me up to date with exactly what was going on and answered any questions I had efficiently. If I was unsure sure about something he would explain it until I understood and made sure I was happy with what was happening. I honestly would recommend Frankie to anyone looking to get a mortgage if it is your first time or not. I can’t thank him enough

June 29, 2021
Unprompted review
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Reply from Planet Mortgages

Going through a mortgage application can seem really daunting and overwhelming, but we're really pleased to see that we were able to take the burden away from you and answer all of your questions!

Congratulations on your mortgage offer, we're so excited for you!

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