Planet Mortgages Reviews 149

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We had a fantastic experience with our mortgage advisor, Craig, throughout the process of buying our first home. One of the biggest advantages for us was how flexible the meetings were, with app... See more

Rated 5 out of 5 stars

Using Frankie and his team has saved us thousands... Originally having a decision in principal for what we thought was the best rate available to us we then spoke to Frankie who was extremely e... See more

Company replied

Rated 5 out of 5 stars

Frankie has been extremely helpful from start to finish, keeping contact with us throughout in trying to find us the best mortgage rates and making sure we’re happy with everything. He’s also very fri... See more

Company replied

Rated 5 out of 5 stars

5* service all round. Sian Mills is a mortgage queen! She is super knowledgeable, experienced, professional, friendly, speedy and the list goes on. I will never use anyone else as she makes the... See more

Company replied

Company details

  1. Mortgage Broker
  2. Finance Broker

Written by the company

Borrowing doesn't have to be rocket science! Here at Planet Mortgages, we go above and beyond to ensure that our clients land the best mortgage deal possible. Whether you're buying for the first time or you've found your next out of this world property - we'll help you land your dream home. Get in touch with one of our friendly, experienced team members and let us help you land your dream home.


Contact info

4.9

Excellent

TrustScore 5 out of 5

149 reviews

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Rated 5 out of 5 stars

Frankie is the top man for mortgages

Frankie is the top man who has helped me with two mortgages without a single hassle! He is helpful, efficient and offers a great service and he is highly professional in his expertise. A trustworthy mortgage broker that you will alway use. Highly recommended!

June 25, 2021
Unprompted review
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Reply from Planet Mortgages

Thank you for taking the time to write your review Lena.

We are so glad you found the experience this good. As a company we pride ourselves on energy, enthusiasm and communication so thank you so much for this review.

Rated 5 out of 5 stars

After being let down so much by our…

After being let down so much by our previous mortgage advisor we turnt to Frankie and he was amazing from start to finish and got our re-mortgage completed within 12weeks which was amazing! Wouldnt go anywhere else, Frankie was friendly,reliable and clearly explained the process, he helped us every step of the way.

June 22, 2021
Unprompted review
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Reply from Planet Mortgages

Christine, such a lovely review to receive.

We really do not stop until we have found a solution for a case! Glad we were able to help you. :)

Rated 5 out of 5 stars

Flawless from start to finish

Would highly recommend Planet Mortgages for anyone looking for a professional and efficient service. Sian was instrumental in securing my mortgage and would regularly go above and beyond to ensure that deadlines were met and that I was kept updated.

June 22, 2021
Unprompted review
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Reply from Planet Mortgages

What a lovely review to read Richard, thank you so much for your kind words.

Sian is a credit to the business and we are very lucky to have her, so glad you enjoyed your experience with her. :)

Rated 5 out of 5 stars

Outstanding service

I have used different mortgage brokers in the past however I feel that the service that I received from Frankie is the best in terms of professionalism. My mortgage enquiry was not straight forward for various reasons however Frankie ensured that the process was seamless from start to finish. He was polite, friendly and ultimately very good and I would not hesitate to recommend him.

June 21, 2021
Unprompted review
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Reply from Planet Mortgages

Professionalism is super important to us, so we always make sure our clients are spoken with and kept updated throughout the journey.

Huge congratulations on your new home, we wish you all the happiness.

Rated 5 out of 5 stars

Truly Amazing

Truly, can not recommend enough. Frankie has been nothing but amazing from start to date. As a first time buyer he made all the processes exciting and easy to manage.

Thankyou for all you do and have done for us.

June 21, 2021
Unprompted review
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Reply from Planet Mortgages

Hi Frankie,

What a lovely review for Frankie, we know he'll be super happy to read your kind words.

Congratulation on the purchase of your first home.

Rated 5 out of 5 stars

Unbelievable service, great professionals!

Frankie and the team were great in guiding me through a tricky mortgage process. They were proactive in giving me all the information I needed in a concise and understandable way so that at no point did I feel overwhelmed by the process.
I would absolutely recommend Planet Mortgages to anyone who wants a passionate, knowledgable and approachable team to take them through what would normally be a daunting financial transaction.
Thank you so much guys!

June 21, 2021
Unprompted review
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Reply from Planet Mortgages

Hi Adem,

Thank you for taking the time to share your feedback, it really does mean the world to us.

Making sure our clients enjoy their journey with us, from the start, right to the end, is really important to us.

We really appreciate any recommendations we receive and rest assured, any friends or family members that choose to use us based on your recommendations will receive the same 5* service.

Rated 5 out of 5 stars

A very very big thank you to Frankie &…

A very very big thank you to Frankie & Sian at Planet Mortgages for their recent help with my most recent application. Having used "experienced" brokers in the past. These guys are nothing short of exceptional, unrivaled knowledge & great attention to detail. They held my hand from start to finish and nothing was too much trouble. Thanks again, would definitely recommend and I won't be using anyone else ever again!

June 21, 2021
Unprompted review
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Reply from Planet Mortgages

Hi Charlie,

We're so grateful for any recommendation we receive and we're delighted to see that we delivered a 5* service to you.

I know Frankie and Sian will be extremely happy to read your kind words.

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