SCAMMERS! YOU WILL NOT RECEIVE YOUR GOODS FAKE PRODUCTS Ordered a sani flow (mentions the brand several time, big saniflow logo on product info” Ordered for next day and waited in all day, ca... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Purchased thinking it was a Saniflo product as it had this written in large letters on the page. When delivered it was a cheaper copy, dimensions stated on the website were also completely wrong, mean... See more
Company replied
AVOID. AVOID AND AVOID AT ALL COST. No customer SERVICE. REPLICA PRODUCT. Had to get a refund via bank because of their nonsense. Do not touch with a barge pole. The have sani flo written everywhere... See more
The Saniflo appears to be ok, but delivery let us down. We expected Royal Mail to deliver Friday and a plumber was planned for Monday. However the Saniflo was not delivered until mid morning Monday... See more
2.0
Poor
154 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good buying experience
The item ordered was well priced and delivered in reasonable ( although not next day as advertised). It is now installed and working
July 16, 2023
Efficient ordering and delivery
April 16, 2023
FAKE REVIEWS
FAKE REVIEWS, SCAM WEBSITE. DON'T USE
Ordered a macerator Thursday in time for next day delivery. Now nothing, palmed off by the sales agent... no way to contact anyone else. A little delving into the business address etc. This isn't a shop/warehouse/business.
So, further to the response from Plumbstore, I don't know how to reply directly to that so I have to update my response here? Not sure, trustpilot is asking for a reference but I'm not sure what reference they mean?
So ordered Thursday before the 2pm deadline "It would definitely be shipped if ordered before 2pm".... chasing Friday to be told my order number doesn't exist.... then he said he was having difficulty calling up the tracking number... then I was told you don't chase orders, then I was told you'd refund me, even though you didn't know whether the order was out or not, then I was told you don't guarantee next day delivery, then I was told you're only sales and I have to email... which I did and has been ignored thus far.
You have a London based phone number yet you are based in Lancashire, your address listed on your website doesn't exist on google maps. You have a handful of reviews all stemming from the past 2-3 weeks only. One of them from the USA??
Tell me I'm wrong!
Further to your further update….. you still haven’t told me if you’ve even posted the goods, provided a tracking number etc etc. all I’m hearing is you’re trying to make excuses. You’re Happy to try and defend your “business” against a bad review but can’t actually do the thing I asked you to do. If you are a 3 person business why tell me you can’t provide the information I required as you’re only in sales and I have to send an email to the relevant department?
I actually no longer want the goods as I had to buy locally to fix my tenants problem.
The ball is in your court to rectify the situation. You told me you use parcel force. Whilst I don’t expect a delivery on a Sunday I should at least be able to search the tracking number…. But oh yeah, you can’t provide one.
Nothing you have done on here to this point convinces me you’re not a scam site.
April 13, 2023
Unprompted review
Reply from Plumbstoredirect
Customer didn't give us chance to fulfil the order, This review was posted within 48 hour of the order being placed. Calling our company a scam with nothing to back this claim up, False claims
The item I purchased was as described
The item I purchased was as described, great delivery time
March 21, 2023
Easy ordering
Easy ordering, and product delivered less than 24 hours after order. Great service
March 22, 2023
Great price for macerator
Great price for macerator, ordered item and was delivered within a couple of days, excellent service. Really pleased.
March 14, 2023
Customer support
Replaced an old Saniflo toilet with one purchased from this company. I had trouble fitting the new one so emailed for advice. An engineer replied promptly to help. So very good support unlike many companies.
March 19, 2023
I ordered a saniflow unit online
I ordered a saniflow unit online , nice easy transaction, super easy site to use . Email confirmation and delivery info .
Quick delivery aswell
Really great company to do business with
Thanks .
February 26, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.