Pocket Receptionist has managed our inbound calls for nearly three years. During this time, they have always provided an excellent service, which we have been very happy with. If you're reading thi... See more
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We have found using pocket receptionist for the last few years essential for our business to be able to continue to grow. We are able to focus on other areas within our business and get back to custo... See more
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My business partner and I have been using pocket receptionist for a few months now , since switching from Moneypenny. Our only regret is not doing this sooner as they're hundreds cheaper per mont... See more
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Pocket Receptionist is an essential service for our company because they can handle the initial enquiry for us so we can continue to handle the previous enquiries we have received without distraction... See more
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Company details
About Pocket Receptionist
Written by the company
Pocket Receptionist: Your Reliable Ally in Seamless Communication.
Pocket Receptionist answers your calls with precision, professionalism, and a personal touch. Suited for businesses of all sizes, our service ensures every caller gets the attention they deserve.
From message taking to appointment bookings and payment processing, our receptionists maintain your reputation for excellence. Whether you' re a startup or an established enterprise, our tailored solutions and state-of-the-art software ensure no opportunity is missed.
Call Quality Guarantee
We’re committed to delivering you the highest service level and guarantee every call we take for you.
If you’re not happy with the way a call was handled, we will refund you for that call immediately.
Contact info
Sea Lake Road, NR32 3LQ, Lowestoft, United Kingdom
- pocketreceptionist.co.uk
4.4
Excellent
102 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
8 years and counting.....
A business associate recommended Pocket Receptionist to me, and eight years later, the service and support are still going strong. Having a busy and varied work schedule often means that it is not always possible to answer the phone straight away, so having a receptionist service that you can personalize and adapt has been a great asset to my business.
June 3, 2025
Reply from Pocket Receptionist
Thank you for your review, we have really enjoyed working with you all these years and really value our partnership :)
Really efficient
Really efficient, and we receive accurate detail on every call. App is also a big help.
May 21, 2025
Reply from Pocket Receptionist
Thank you for your review and kind words! We love the app too :)
These guys do it perfectly
Good quality, consistent service, ideally blended as the perfect support for our business, whatever other activities we may have on and during the course of a natural working day and across weekends. I am a big believer in our prospective buyers and sellers always speaking to a human, rather than just leaving a voicemail, and these guys do it perfectly
February 24, 2025
Reply from Pocket Receptionist
Thank you for your lovely review, its been a pleasure to work with you over the years. We agree that its important to have a human at the end of the phone :)
We have been with PR for a while and…
We have been with PR for a while and the services has always been consistent and well worth the money. They are also very helpful when dealing with issues or questions.
January 31, 2025
Unprompted review
Reply from Pocket Receptionist
Thank you for your review Harvey, I'm also pleased you have found our customers service helpful :)
Great so far been using them for months…
Great so far been using them for months working well for my plumbing business
January 20, 2025
Unprompted review
Reply from Pocket Receptionist
Thank you for your review :)
So reliable and they are happy to make…
So reliable and they are happy to make changes to my instructions as and when I request them to.
January 10, 2025
Reply from Pocket Receptionist
Thank you for your positive review, we are always happy to help :)
Very happy with the service makes it so…
Very happy with the service makes it so much easier for me running my business, Great job guys 👍
January 9, 2025
Unprompted review
Reply from Pocket Receptionist
Thank you for your review, George, I've passed your lovely comments to the team :)
Excellent service!
January 7, 2025
Unprompted review
Reply from Pocket Receptionist
Thank you for your review Chris, we are pleased you are happy with the service :)
Excellent service and fantastic…
Excellent service and fantastic customer care !!
Keep up the good work
December 2, 2024
Reply from Pocket Receptionist
Thank you for your lovely review :)
Amazing service
Amazing service! We have and will always recommend Pocket Receptionist, great value for money (we have been a client for over 2 years)
November 29, 2024
Reply from Pocket Receptionist
And we really value your partnership, thank you so much for your lovely review :)
Fabulous company
Fabulous company, so helpful at setup and willing to help with changes, and keeping costs down, whilst their receptionists are the model of great customer service. just the right personalities answering the phones to our customers with issues. Excellent all the way.
November 27, 2024
Reply from Pocket Receptionist
Thank you so much for your kind words and thoughtful review! We're pleased to hear that you found our setup process helpful and cost-effective, and that our receptionists are providing excellent service to your customers. It's wonderful to know that their professionalism and personalities have made such a positive impact :)
Professional service a must for every…
Professional service a must for every business, amazing service wouldn't be without the service
November 21, 2024
Reply from Pocket Receptionist
Thank you for your wonderful review! We are delighted to hear that you are enjoying the benefits of using our service :)
Was told £399+vat per month
Was told £399+vat per month. They will significantly overcharge you and will not refund the difference or cancel your account when requested. Avoid !!!
November 1, 2024
Unprompted review
Reply from Pocket Receptionist
Thank you for your feedback. We’re sorry to hear about your concerns, especially since you’ve chosen to work with us again, knowing the value we strive to bring to your business.
I have reviewed your account again and I noticed that while we initially recommended a higher package to meet your needs, you opted for a lower package. We did clarify at the time that this could lead to additional charges for out of bundle calls, as our services do not operate on a fixed fee basis.
In October, you requested a review of charges above £399 + VAT for the past year. I carefully reviewed each invoice and provided a detailed breakdown, confirming their accuracy for your reference. We didn’t hear back until recently, at which point you expressed an interest in cancellation. As per our policy and our email to you, a one month notice is required from your billing date (November 3rd), so your account is set to close on December 3rd.
They provide an excellent level of…
They provide an excellent level of customer service. Very pleased.
October 30, 2024
Reply from Pocket Receptionist
Thank you for your lovely review :)
Reply from Pocket Receptionist
Thank you for your review :)
Game changer!
This online receptionist service has been a game-changer for our business! They handle every call with professionalism, book clients seamlessly, and keep our schedule running smoothly. It’s like having a full-time receptionist team without the extra overhead. Our clients love the prompt service, and we’ve noticed a significant increase in bookings. Highly recommended for any business looking to enhance customer service and streamline operations!
October 25, 2024
Reply from Pocket Receptionist
Thank you for your review :) its wonderful to read how much of a benefit you have found the service, especially increasing your bookings so much - brilliant!
Amazing service
Amazing service, delivers all the info you need to call customers back on your terms when you're ready. Also dissuade cold callers /nuisance. I like that if a current client rings they can check if I'm free to take it first.
October 22, 2024
Reply from Pocket Receptionist
Thank you for your review, we are so pleased your are finding the service so beneficial :)
Incomplete information being taken.
We are receiving calls where the names, addresses and contact details are incorrect due to spelling errors and the contact details not being asked for and added to our contact forms.
The service needs to be improved by Pocket Receptionist staff monitoring the calls taken by their staff.
October 22, 2024
Reply from Pocket Receptionist
Thank you for bringing this to our attention. I’m sorry to hear about the issues you've experienced. I've shared your feedback with our Team Leaders and department heads, and we are committed to addressing the concerns swiftly. Our goal is to ensure we consistently deliver the excellent service you expect from us, and we will work diligently to resolve these issues.
Reply from Pocket Receptionist
Thank you for your review :)
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