Pocket Receptionist has managed our inbound calls for nearly three years. During this time, they have always provided an excellent service, which we have been very happy with. If you're reading thi... See more
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We have found using pocket receptionist for the last few years essential for our business to be able to continue to grow. We are able to focus on other areas within our business and get back to custo... See more
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My business partner and I have been using pocket receptionist for a few months now , since switching from Moneypenny. Our only regret is not doing this sooner as they're hundreds cheaper per mont... See more
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Pocket Receptionist is an essential service for our company because they can handle the initial enquiry for us so we can continue to handle the previous enquiries we have received without distraction... See more
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Company details
About Pocket Receptionist
Written by the company
Pocket Receptionist: Your Reliable Ally in Seamless Communication.
Pocket Receptionist answers your calls with precision, professionalism, and a personal touch. Suited for businesses of all sizes, our service ensures every caller gets the attention they deserve.
From message taking to appointment bookings and payment processing, our receptionists maintain your reputation for excellence. Whether you' re a startup or an established enterprise, our tailored solutions and state-of-the-art software ensure no opportunity is missed.
Call Quality Guarantee
We’re committed to delivering you the highest service level and guarantee every call we take for you.
If you’re not happy with the way a call was handled, we will refund you for that call immediately.
Contact info
Sea Lake Road, NR32 3LQ, Lowestoft, United Kingdom
- pocketreceptionist.co.uk
4.4
Excellent
102 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great idea at first but added…
Great idea at first but added additional charges and no ability to learn the basics of my business based on data collection requested left many customers confused and lost me potential customers. Great sales pitch from whoever is was who signed me up, but quickly went down hill.
May 7, 2022
Good service and price
April 13, 2022
I used this company for a while now and…
I used this company for a while now and I can honestly say I would be lost with them. The team are amazing no matter who you speak with and they always follow your requests perfectly. Nothing is ever too small for them.
April 7, 2022
Unprompted review
Great ambassadors for our business
I've worked with other virtual receptionist services in the past, but the friendly, professional and highly responsive Pocket Receptionist team makes it feel like they're part of the team. In fact we've had clients mention Pocket staff by name, as if regular colleagues.
Great ambassadors for our business, really good value for money and highly recommended.
March 28, 2022
Very very professional Service
March 21, 2022
Brilliant service and very…
Brilliant service and very professional. Thanks we are very satisfied with PR compared to our previous call handling service. 100% better.
March 21, 2022
Awful service
The accounts team billed us for a month when our account was closed. Refused to refund despite presenting them with clear evidence of a closed account. I will never ever use this awful company again. Avoid like the plague !!
March 4, 2022
Reply from Pocket Receptionist
Hi Sam,
Could you provide details of your company name and the date you signed up and I'll investigate this immediately.
Part of the Team
We've been using Pocket Receptionist for many years and have always found them very friendly, professional and helpful. They have become an integral part of our business, and would highly recommend.
March 1, 2022
What can I say id be lost without this…
What can I say id be lost without this team on my side. The are professional and friendly and carry out how I wish to run my office perfectly. Having PR on side allows me to spend more time making money and growing the business. Good job guys
December 2, 2020
Unprompted review
Professional and responsive service
Professional and responsive service; you can even have a free trial if you want to 'try before you buy'!
November 15, 2020
Unprompted review
Great service
July 29, 2020
Unprompted review
The best around
Very efficient,they take the time to contact you on a regular basis to see if there are any problems. I really can't fault the service they provide and would recommended them without hesitation.
July 24, 2020
Unprompted review
Very efficient
Very efficient, they take the time to contact you on a regular basis to see if there are any problems. I really can't fault the service they provide and would recommend them without hesitation.
July 23, 2020
Unprompted review
Great people offering a professional…
Great people offering a professional service, fantastic value for money!
July 22, 2020
Unprompted review
Faultless throughout
I have been with Pocket Receptionist for a number of years and the service has been faultless throughout. Highly recommended to any business large or small.
July 21, 2020
Unprompted review
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