Pocket Receptionist Reviews 102

Lovely and efficient service. Thoroughly recommend. Very happy.

Pocket Receptionist offer an exceptional, friendly and economical service! They are very quick to respond to questions and the people who answer the calls are very professional and friendly. Thanks!

Service is ok

Genuinely so pleased with the PR team, Annie was so helpful answering our questions and guiding us through the setup. Since then all our calls get answered, the team screen all the calls and transfer through all the relevant ones! 10/10 would recommend

Since partnering with Pocket, our business has never run more smoothly. The team is professional, efficient, and always delivers outstanding customer service. Every call is handled with care, and they consistently go above and beyond to ensure our clients feel valued. It's like having an extension of our in-house team that we can fully rely on. Highly recommend this service to any business looking to improve their customer relations and maintain a professional image!

Very disappointing experience. There’s no reliable system in place to get a timely response from them. They only provide one number to call, but that never resolves any issues — no matter how urgent or small. Every time, you're just asked to email, and then left waiting indefinitely for a response. Whether it's a minor concern or something serious, they always take their own time to get back to you, which is incredibly frustrating.

NOT COMPLIANT
We have been using Pocket Receptionist for few months, firstly, they kept raising their prices, less than one month after we joined they raised the call charges and never told us this when we signed up (cheap business practice). Secondly, since they changed their system with the new system they wrongly kept charging us extra calls and minutes. We had to audit their charges taking our time and complain to them in order to get a refund. Unfortunately they never refunded our money as we asked but ONLY offered to credit the wrongly taken charges to the next invoice which is NOT LEGAL. If
we did not audit their ever increasing charges no one would have told us of their wrongful charges and surely they would not have refunded us. Thirdly, the receptionists did not follow our simple instructions for calls ( just take the name, Tel number and email of callers - DO NOT take the reason for the call. They let callers talk on just to charge you extra money...). Fourthly, in August after we kept raising issues with them the manager Natalie sent us an email giving us 2 weeks notice to terminate the reason being given was because of our complaints. Cleary they do not like clients that know their rights and do not accept being used and abused. Fifthly, during the termination period we asked for copies of the invoices as they are needed for HMRC Tax purposes for the business. They failed to provide all invoices saying that since their system changed it was our responsibility to download the invoices. The LAW in the UK is clear and states that traders must keep and provide copies of the invoices. Now we reported them, please do the same if they do not provide you with the invoices they charged you. This is the last email we received from them after our request for copies of the invoices we paid them:

"Under the circumstances of our business partnership, which has now been terminated, we are not obliged to provide any further information to XXX at this stage.

As has been previously communicated, there was an opportunity to download company data, including invoices, up to the 5th of February 2024. Reminders were also sent out as stated in previous emails. "

The bottom line is that Pocket Receptionist do not care about their clients, they only care about the charges they can get.

Great and friendly service; would definitely recommend

The PO team has been very good and helpful. They handle our calls smoothly, alleviating pressure for me. The team leader, Christie, is easy to approach and extremely helpful. They have tailored their services to meet our needs. I am very happy with the team.

Pocket Receptionist is an essential service for our company because they can handle the initial enquiry for us so we can continue to handle the previous enquiries we have received without distraction and delay. They can filter out unwanted spam and cold calls, but more importantly, they can tailor their responses to your needs so new contacts and old treasured contacts alike get the personal service you would want to give if you weren't already busy with the last task someone set for you. We are in our eighth year with them and have never looked back since we decided to add them to our team. Thanks, guys!

Amazing lovely staff and the app is brilliant

We have been using Pocket Receptionist for the past four years, and their service has been exceptional. The team is extremely efficient, dependable, and has adeptly managed calls according to our provided script.

Staff are friendly and courteous.

They are a fantastic team, and I would strongly recommend their services.

Agents never follow the script and it was a big struggle to follow up after each and every wrong call landed in the office. More importantly, it is a breach of GDPR, when they recorded every call that has been transferred to the office. So, we decided to terminate the contract.

New system not working for me. More errors now incorrect information losing us customers. Think too many changes of operators now

We love working with our team

Pocket Receptionist has been great for managing my overflow calls. They're super reliable and always answer my calls promptly and politely. The team fits right in with my business and sounds like they are part of the company. I highly recommend Pocket Receptionist.

We've had a really excellent experience with Pock Receptionist. It was quick and easy to get going, they have useful tools we can use for keeping on top of calls, and we've only had good feedback from our customers.

the app is very useful - very happy with the service - easy to use, have recommended to many other estate agents.

Excellent service. I was recently let down by a different company and was in a panic but these guys were really quick to understand my needs an get me set up.