Podsbay 

I asked for some questions. Support rep assumed that I would know that if ANC does not work, transparency mode wouldn't work too. I missed one of his response about ANC being related to transparency mode because rep did not give a straight answer with prior response and I got triggered. All went downhill after that.
it seems that the support rep is actually the owner. he was bragging about his 200k weekly sales on podsbay. very arrogant person, very rude, keeps insulting customers if they have issues.

Stay Away

I wish I had found this site before purchasing from Podsbay. Seeing the easy that they communicate to their disgruntled customers is disgusting. Their snide remarks and brash comebacks alone should prevent you from purchasing from them.

I purchased the i30 TWS and upon receiving them found that the left headphone often comes unsynced. I saw on their website that I may need to let them die completely veggie trying to re-sync. This worked momentarily, but during my workout, the left headphone again unsynced. In all, this issue has happened 3 times in 2 days.

Additionally, the touch sensors are finicky. If you don't tap them in the perfect spot, you will likely disconnect your device.

I'm actually praying that my headphones will suddenly work because I know that they will not honor my refund... But I don't foresee that happening.

In november 2019 we bought the Air i500 Pro TWS Earbuds. It is a very bad product.
- no name change possible
- we lost een soft plastic earbud, we asked for a new one (to buy) and nobody ever replies
- the product goes on the 'pause' modus all the time

The service is very bad, nobody replies on mails.

I swear to god if I’m not issued my refund for my FAULTY f* mass produced plastic trash I’m going to go mental.

-In response to pods bay: The earbuds you sold me are F A U L T Y, the sound is louder in one ear and the battery isn’t charging properly to which you responded “iT’s A SoFtWaRe iSsUe” clearly not, as my friends AirPods pro and my AirPods 2 do not behave like this at all. Yet Pods Bay continue to reject my refund requests and want to pretend as though they didn’t sell me faulty earphones for like £90... not cute

The returns policy is blatant false advertising and I’ll never be buying from this company again 🥴

30 DAY WARRANTY??? 30 days???? How can this be with consumer protections we have in Australia? I received a faulty set and was told as they were delivered on Dec 11 (bought as a Christmas gift) I was 2 days out of warranty period. My request to return was therefore rejected. What an actual load of rubbish. NOT RECOMMENDED!!!!!

Further to the above, It was a Christmas gift and to ensure I received it in time, to gift it for Christmas, I had to purchase it two weeks prior to 25 December 2019. It then sat under the tree, wrapped, until I could gift it to my daughter. A week or two later, it stopped working and so, two days out of warranty, I am denied a return.

I could care less whether the price was $33USD or $3300. 30 DAYS warranty or “free from defects” and “fit for purpose” is not a reasonable warranty - it should work as described and it did not.

Had I have known paying the correct amount of $54.99 AUD, or for MY US Friends, $40USD would have been the equivalent of throwing my money away, I would have hung onto my money, if this is the value for money “logic” which you are applying!

AND, Apple offer 1years warranty on $239. According to YOUR cost scale, you warranty should at least be 60 days ($55/$239 or 23%, so almost 90 days compared to 12 months for genuine airpods), but you supply sub-standard product, which do not function as they should, or, our expectations are that they should likely to last a touch over 30 days, you do so in an attempt to avoid your obligations under Australian Consumer law. It’s a poor experience for ME and a snide response from a business who doesn’t seem to be concerned about their customers or reputation.

I have now, also lodged a formal complaint via the Australian Customer Consumer Commission, to ensure that REASONABLE warranties and coverage are afforded to myself and others. If your product is worthwhile, why not warrant this defect which occurred two days out of warranty?

Lastly, despite you assertions to the contrary, your warranty is difficult to find on the website, as is your Australian business number (ABN) and Australian address, but I have found them all now, after much searching, in order to lodge my response with the ACCC.

Make sure you are ok with compromises of knock offs. If you aren't satisfied, they will not return. Even in sealed unopened box. The 30 days returns means nothing.

I am not happy with the company
When I asked them where was my package they call me stupid and told me to F....OFF

Bought 2 pairs of AirPods from them, one is the TWS i500 the other one is the TWS i500 BlackPods Killer, the second one is slightly cheaper. I have been scammed by other blackpods website, I placed the order they charge my credit and they item never shipped out. So I was little bit afraid this will happen to me when I order at the PodsBay.com. But actually they surprise me with fast processing and shipping speed. They shipped out my item the second day! I even have a valid legit tracking number with it!! I am so happy about that and will recommend the podsbay to my friends!

Its been about a week and my product has only moved from Shenzhen to Hong Kong. I get that I did not pay for international shipping. Also, what does uplifted from transshipment hub mean?

Has a very helpful customer service dept. They were friendly, helpful, and answered my questions when I had to call to follow up on a shipping issue.

Very rude to the customer...they don’t reply when we need help..they only reply rudely when we post complaints about them

Fantastic seller with great communication and the best products. Bit pricey but works out to be worth it with the DHL shipping and warranty.

If i can give 0 star i will. I bought a pair of i500 and it came to me broken not charging wirelessly but still i accept it because i still can charge it wired. But the again i start using the left earpods then i felt so happy it was nice then when the left side was low batt, i switch to the right earpods and the volume was so low even i'm on a full volume..nothing compare to the left side. Its not low battery or anything at all..and speaking of battery the percentage of the battery in the phone for the case and the earpods is not accurate. I know what you pay is what you get but still its not right. I tried contacting them for like more than a week for atleast replacement but no one come back to me and even 1 answer abouty issue NOTHING..very disappointed i only throw away my $$$ to this garbage company..bad customer service.

P.S. I editted this review because podsbay is reporting my review. That only show that they're guilty. I can provide my order # and The confirmation email i received from them. Podsbay have a time to report bad reviews here but no time to reply to customer. I will keep puting bad reviews all around even the review video you have in youtube if you keep ignoring me. We'll see if you still get a customer..my name is Brian and remember that.!!

First of all,
They are sending product to Turkey with Yunexpress which is not trackable outside of China. However product arrived. Product page says it is sent with DHL worldwide.I deducted 1 star for this.

I also have original airpods 2 so I am able to compare this I500 with that.
Product is good, it does what it says it does;
In ear sensor works, music stops and start successfully.
First time pairing is the same as original.
Connection and battery level is the same as original. However I500 doesn't show battery level after connection.
Wireless charge works, however both case and pods gets very hot so I am not planing to use wireless charging.
sound quality is good. It is comparable to original. However I haven't tried mic quality.
Hinge doesn't feel as good as original. this is the only way to differentiate from original.

Update:
After using it for a long time now, I feel I need to provide updates to some topics:

Mic quality is very bad and podsbay also have a message in the owner manual regarding this: these pods are not designed for phone call. Because mic quality is very bad. Voice is not clear

Connection drops also started to occur when I connect to devices other than iphone. It connects and disconnects immediately after connection. This issue makes it impossible to use it with other devices.

Hopefully you never get a defective product. First, they tell you that it's you and not them. Second, they'll ask you to return it with tracking overseas - which is half the price of the product despite having a return address when it is shipped within Canada.

Safe yourself the time and hassle, and buy elsewhere like on Amazon where sellers are forced to provide a good customer experience.

Some of my friends recommended me this site and because they had shown me what they had bought from PodsBay before I was excited to get them. Overall I would say you get what you pay for. They aren't as good as Apple but they also don't cost as much either. So keeping that in mind for the price I think they are a great choice. But if I had the money I'd get apple.

I didn't receive my order yet but it has been only 4 days I don't have problem waiting but I want to make sure that you delever to the United Arab Emirates

I have ordered a week ago and there are no signs for the order to be send

At first I thought I had been scammed because usps said it was delivered and it didnt show up at first but then my neighbor said he got a package for me so lesson is dont trust usps also if your package doesnt show up ask your neoghbors BTW yes the airpods are very amazing they are perfect clones 100% worth the money if you have any other queations/concerns text me 5743505675 also do not call me

EDIT i bought the i500 pro tws

I have the same exact issue as Oscar but it’s the left ear piece on i500TWS. Really disappointed as I was planning to buy a bunch of these as Xmas presents. Was told by the company to just wait til they ran out of battery and see if that fixed the problem as it happens apparently a lot? After 2 weeks of use, they are useless. I will update and adjust rating accordingly.