Potato House Reviews 442

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the seed potatoes, noting their good condition upon arrival and the successful yields they produce. People also appreciate the wide selection of varieties available, the detailed information provided, and the efficient delivery service, which is often described as fast and prompt. The ordering process is frequently highlighted as easy and user-friendly, with many consumers commending the helpful communication and customer support. However, some customers experienced issues with delivery, such as orders going missing or being left in unsuitable conditions. A few people also felt that some of the tubers received were too small, even if within legal limits.

What people talk about most

Product

Users describe positive interactions with the product. Many customers praise the good quality and condition... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the good quality of seed... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and prompt delivery, with... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent customer service, highlighting the... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the ease and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really a great service - very rapid delivery. Also, a large range of varieties available. I particularly like the info supplied, which continues after one's purchase. Can't let you know how successf... See more

Company replied

Rated 5 out of 5 stars

I can always get the varieties I want as their range of seed potatoes is extensive. The information on each variety is detailed so if you do want to try a new type of potato you have all the informati... See more

Company replied

Rated 5 out of 5 stars

Potatoes arrived when they said they would and I was very pleased by their condition. The instructions I received were comprehensive and, as a novice gardener who has near to no experience of growing... See more

Company replied

Rated 5 out of 5 stars

Great choice of unusual varieties available from just 1kg bags if you only need a few. Fast and Free shipping via post office.Our postie had never delivered potatoes before lol. Hopefully they will g... See more

Company replied


Company details

  1. Seed Supplier

Written by the company

Home of Quality Seed Potatoes - The majority of the varieties are grown and dispatched directly from our farm. Certified seed potato producers. Online shop where you can find over 80 different seed potato varieties. We dispatch within 3 days or at a date to suit you. Specialist supplier of heritage, coloured flesh and organic seed potatoes. Purple potatoes, Blue potatoes, Red potatoes - we grow lots of different varieties as well as the more well-known. We are members of Safe Haven, ensuring top quality, disease-free seed potatoes. We are exclusive supplier of Sarpo and Mayan potato varieties. Family-owned business servicing farmers, market gardeners, allotment holders and gardeners for over 20 years. We take pride in every order from 6 tubers for a gardener to 60t for a farmer. We have a FAQ for all your potato needs and lively social media where we welcome your updates and questions on potato growing. #tiptoptatties


Contact info

4.8

Excellent

TrustScore 5 out of 5

442 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Outstanding Company & Quality Products

The quality is outstanding and I wouldn’t buy from anywhere else so thank you to all of your workers for quality products and service.

Your customer service is an absolute joy in this day and age and much appreciated.

April 6, 2025
Unprompted review
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Reply from Potato House

Thank you for your kind review! We're here all season if you have any questions. I hope you get a great potato patch.

Rated 5 out of 5 stars

Excellent range; choose your delivery date

Excellent range, very good quality seed potatoes. Grew last year and they all gave excellent yields. Plus you can order to deliver on a specific date - I ordered in November for late March delivery.

March 20, 2025
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Reply from Potato House

We appreciate your comments on our delayed delivery service and other aspects of our business. Thank you for your continued custom. We're here to help all season if you have any questions.

Rated 5 out of 5 stars

Good seed potatoes

Good website with an excellent range, good quality seed potatoes dispatched at a convenient time.
This is my second year of buying seed potatoes from this supplier, so I'm optimistic about the results!

March 20, 2025
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Reply from Potato House

Thank you for your continued custom! We dispatch when it is convenient for our customer and we're glad that this is appreciated! Let us know if you have any questions over the growing period.

Rated 5 out of 5 stars

Hooray! Scottish seeds for a Scottish climate

We've been getting potato seeds from Potato House for a few years now. It's great to get seeds of quality and suitable for our Scottish climate. The interesting range of different organic older varieties is great.
Fingers crossed for a good potato growing season!

March 20, 2025
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Reply from Potato House

Thank you for highlighting our range! We are proud of the number of varieties that we bring to the gardens and allotments. Fingers crossed - but if that doesn't work, we're here to help over the season. I hope you get a great potato patch.

Rated 5 out of 5 stars

A great company

My potatoes arrived very quickly. On opening, I noticed one potato was damaged. I emailed photos and asked it the damaged potato could cause issues for the others on the net. I was given good advice and I was sent a replacement bag of potatoes, which also arrived quickly. Customer service were very helpful and friendly.

March 20, 2025
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Reply from Potato House

Thank you for your patience and understanding while we sorted your problem out and thank you for your kind words.
We always aim for a quick turnaround.
We're here for any growing questions you may have over the season. Chits away!

Rated 5 out of 5 stars

Valued small customer

Ordering and delivery were as good as usual. Informative email when I identified the drop in size of tubers from previous years.
Even though I’m a small consumer I’m made to feel valued as part of the potato house family. Rare nowadays!

March 20, 2025
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Reply from Potato House

We really appreciate your order and review. No order is too small (or too large!).
We're here for any questions you may have. Talking about family - let us know how our baby potatoes get on!

Rated 5 out of 5 stars

Trustworthy company

Produce good quality and arrived earlier than expected. Trustworthy company.

March 18, 2025
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Reply from Potato House

We always aim for a quick turnaround, then the orders are in the hands of the delivery companies! I am glad that they got the potatoes to you quickly.

We hope you get a great potato patch, we're here for any questions.

Rated 5 out of 5 stars

Prompt

Prompt, good quality, reasonably priced, large stock of varieties to choose from. Enough said

March 18, 2025
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Reply from Potato House

Thank you for highlighting all these points! We're here if you have any potato questions over the growing season

Rated 5 out of 5 stars

Fantastic customer service with a great…

Fantastic customer service with a great selection of seed potatoes! Would highly recommend 😊

March 10, 2025
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Reply from Potato House

Thank you on all accounts! We hope you get a great potato patch, we're here to help if you have any questions.

Rated 4 out of 5 stars

Ordering was easy & prompt delivery

A good selection of organic potatoes which look good, hopefully the yield will be high!

March 19, 2025
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Reply from Potato House

Thank you for leaving a review mentioning our range of organic seed potatoes and their quality.

I'd like to address your comments about being expensive and late in the season to buy. Our prices remain the same throughout the season and we do not put them up if other places are sold out (we have late season potatoes and these will have a premium when we start to see these in June).

I had a look at your order and you ordered several varieties, getting two x 6 tuber nets of each variety. For info, we also sell in 1kg nets and this would be cheaper per tuber. You can pick the net size on a drop-down menu at checkout.

As you have mentioned your varieties are organic and as the leading grower and supplier of organic seed potatoes in the UK, we know that our prices are in line with other retailers for all varieties. Remember - our prices include delivery so can appear more expensive.

This is our busiest period just now and so you certainly are not late in purchasing your seed potatoes.

Yield can be affected by many things (weather, blight and beasties!) and we're here to help at all stages. Please let us know if you have any questions over the growing period by email or by tagging us on social media.

Chits away! I hope you get a great potato patch

~~~~~~~~~~~~
ETA
thank you for your updated review and star rating.
We hope we can earn the 5th over the season and are looking forward to updates. We're on social media and email if you need any questions answered.

Rated 5 out of 5 stars

Very good service

Very good service

March 20, 2025
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Reply from Potato House

Chits away! I hope you get a great potato patch

Rated 4 out of 5 stars

Potatoes were delivered very quickly…

Potatoes were delivered very quickly and were in good condition. I expected more actual potatoes though but hey … they’re ‘heritage’, wish the price was too 😂

March 18, 2025
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Reply from Potato House

Thank you for your review highlighting our quick delivery and good quality.

However, I am not sure what you mean when you say that you "expected more actual potatoes" I have looked at your order and you bought 2 x 6 tuber nets. Did you get 12 tubers or were some missing? Was the parcel damaged? If so, please email amy@potatohouse.co.uk and we can look into this for you.

We sell most of our seed potatoes in a variety of pack sizes: 6 tubers/1kg/10kg/25kg. The customer picks the size via a drop-down menu on the variety page. We advise that the customer checks this on their confirmation note.

We're here all season to help you - heritage potatoes need no extra care and we're sure you will get a great harvest.

Chits away!

Rated 5 out of 5 stars

Seed potatoes

Ordered 3packs of seed potatoes. They arrived very quickly and in good condition.

March 17, 2025
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Reply from Potato House

We're here all season if you have any questions. I hope you get a great potato patch.

Rated 5 out of 5 stars

I have nothing but praise for this…

I have nothing but praise for this company. They provide fantastic seed potatoes and their service is second to none. I only buy a few as I grow them for myself - I have been buying from them for 4 years now. I wouldn’t go anywhere else. They have 40 varieties on sale at the moment and demand is high. Highly recommended.

March 16, 2025
Unprompted review
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Reply from Potato House

thank you for your continued custom! We're delighted to have small order such as yours - no order is too small - or too large!
Let us know if you have any potato questions over the season.

Rated 2 out of 5 stars

Service and delivery very good. Product questionable.

Service and delivery very good. Rather expensive for five tubers £7.20 inc Delivery. Variety Anya.
Quality of potatoes ordered questionable. Five very small tubers. The smallest tuber is 35 mm at its longest comparable to the tip of an adult thumb. Longest tuber 65mm comparable to an adult middle finger. Supplied by Albert Bartlett via Potato house.

February 20, 2025
Unprompted review
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Reply from Potato House

Hi there
It is unfortunate that your expectations do not coincide with the rules that we follow.

The price is as you say - including delivery.

We go over the size of seed tubers on a FAQ and a tab on each variety. Seed Potatoes are generally much smaller than the eating equivalent. Unless otherwise stated, we sell our potatoes as 35mm-55mm which is the industry standard across the UK. The legal limit for UK seed potatoes is 25mm.

We ask the following at checkout:

"Have you read all the information in the tabs on each variety regarding size of tubers and other information? Expectations regarding tuber size of Seed Potatoes, along with the amount of cosmetic imperfections which is permitted vary considerably from one customer to the next and we don’t want to disappoint."

Yet even with the information on our FAQ and tabs on each variety and the question at checkout we know that we will disappoint some people as they have not read this.

Customers’ expectations of what size a seed potato should be can be very different. Some customers like large potatoes to cut and others like the smallest possible tubers. We have 90 different varieties in 4 different net sizes and do not do any further grading due to the work involved and the storage space in our store. If we did do further grading, the price would go up for all our customers.

We abide by the rules set in The Seed Potatoes (Scotland) Regulations 2015 which state a seed potato in the UK needs to be 25mm

If you think that we have sold tubers smaller than we state we do, please put against a ruler and send to amy@potatohouse.co.uk and we'll take a look. Your name / order number is not here so I can't look at your order, but as I have not had any correspondence with anyone all season regarding Anya I don't think you have contacted us about this.

As you have not mentioned any rots or damaged tubers I can guarantee that the quality of the tubers is not questionable and will produce a fantastic harvest (beasties and blight permitting). Our trusted suppliers need to keep to the same stringent rules that we do. All seed potatoes over 35mm (and indeed 25mm) will produce an excellent crop. We're here to help all season and can answer any questions you may have.

Have you grown Anya before? It is a cracking spud and I am looking forward to seeing how you get on.

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