Potato House Reviews 442

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the seed potatoes, noting their good condition upon arrival and the successful yields they produce. People also appreciate the wide selection of varieties available, the detailed information provided, and the efficient delivery service, which is often described as fast and prompt. The ordering process is frequently highlighted as easy and user-friendly, with many consumers commending the helpful communication and customer support. However, some customers experienced issues with delivery, such as orders going missing or being left in unsuitable conditions. A few people also felt that some of the tubers received were too small, even if within legal limits.

What people talk about most

Product

Users describe positive interactions with the product. Many customers praise the good quality and condition... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the good quality of seed... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and prompt delivery, with... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent customer service, highlighting the... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the ease and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really a great service - very rapid delivery. Also, a large range of varieties available. I particularly like the info supplied, which continues after one's purchase. Can't let you know how successf... See more

Company replied

Rated 5 out of 5 stars

I can always get the varieties I want as their range of seed potatoes is extensive. The information on each variety is detailed so if you do want to try a new type of potato you have all the informati... See more

Company replied

Rated 5 out of 5 stars

Potatoes arrived when they said they would and I was very pleased by their condition. The instructions I received were comprehensive and, as a novice gardener who has near to no experience of growing... See more

Company replied

Rated 5 out of 5 stars

Great choice of unusual varieties available from just 1kg bags if you only need a few. Fast and Free shipping via post office.Our postie had never delivered potatoes before lol. Hopefully they will g... See more

Company replied


Company details

  1. Seed Supplier

Written by the company

Home of Quality Seed Potatoes - The majority of the varieties are grown and dispatched directly from our farm. Certified seed potato producers. Online shop where you can find over 80 different seed potato varieties. We dispatch within 3 days or at a date to suit you. Specialist supplier of heritage, coloured flesh and organic seed potatoes. Purple potatoes, Blue potatoes, Red potatoes - we grow lots of different varieties as well as the more well-known. We are members of Safe Haven, ensuring top quality, disease-free seed potatoes. We are exclusive supplier of Sarpo and Mayan potato varieties. Family-owned business servicing farmers, market gardeners, allotment holders and gardeners for over 20 years. We take pride in every order from 6 tubers for a gardener to 60t for a farmer. We have a FAQ for all your potato needs and lively social media where we welcome your updates and questions on potato growing. #tiptoptatties


Contact info

4.8

Excellent

TrustScore 5 out of 5

442 reviews

5-star
4-star
3-star
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1-star

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Always great!

Oh dear, Steve is being a Silly Billy isn't he?! Anyway, I've bought from Potato House for several years now, and never had any issues at all!! Always excellent quality, great variety, up to date info, fab customer service. A*****

March 14, 2025
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Reply from Potato House

Thank you for your continued custom, and thank you for highlighting these areas of our business you are delighted with. I hope you get a great potato patch.

Rated 5 out of 5 stars

Have been ordering my seed tatties from…

Have been ordering my seed tatties from Potato House for 5 years & cannot fault the range, quality & service & the ability to order early & have delayed delivery is priceless!
This years seed tatties were just delivered, in fab condition, last night. Woohoo…. The cycle begins again 😃

March 14, 2025
Unprompted review
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Reply from Potato House

Thank you on all counts. We are proud of the range we offer and the service we provide and so to have them highlighted makes us feel great! Chits away! Let us know if you have any questions over the season.

Rated 5 out of 5 stars

The best place to buy seed potatoes

I have been recommending the Potato House to all my gardening friends ever since I discovered them. Always loads of choice, interesting organic and heritage varieties, lots of helpful advice and tips, and great service. I’ve learned to order early to ensure I can get the varieties I want but with the convenience of delayed delivery it’s a doddle!

February 28, 2025
Unprompted review
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Reply from Potato House

Thank you for your recommendations! We are always delighted with the number of new customers who come to us via word of mouth!

We're proud of our range and delivery service and are glad you can find what you want.

We're here for any questions all season.

Rated 1 out of 5 stars

Lack of Choice

I've been looking for seed potatoes since November 2024, so I could get ahead with planting out my potatoes at the right time of year. However there seems to be very little if any stock available, leaving very little if any choice on what seed potatoes to buy.
Every item seems to be unavailable for the currant year, delay due to rebag or that their coming soon. I really don't know how a company can run when there's no stock available to turn a profit. For me I'd go back to the shops, at least their more reliable. How rude this company is saying have I got the right company. YES I have got the right company. Over 2 years now and still none of the seed potatoes I look for are available. I saw the full range of stock and none of it was available when I started looking in November and nothing has changed with their availability to this day. I just don't think the company is reliable enough for the customer and to ensure that the regulars keep coming back.

March 10, 2025
Unprompted review
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Reply from Potato House

Thank you for taking the time to write a review - however I am completely stumped with it! Serious question - are you reviewing the correct company?

We start to sell our seed potatoes in October each year and have over 80 varieties. If you started to look in November you would have seen the entire range.

We start to dispatch in December, and also offer a delayed delivery service so you can buy your seed potatoes in in the autumn for delivery at any point in the spring.

You can go on stock alerts for all our varieties so you will know when we start to sell in the autumn (or if we are re-bagging a variety in the spring)

We are getting around 100 orders a day at the moment and so we certainly have lots of stock. We have sold out of some of our rarer/heritage varieties and this is the usual time that we start to sell out. We grow many varieties in small quantities.

We sell a seasonal product from late autumn till late spring and we are at our busiest time now.

Notes for stock are explained on a tab on each variety and our FAQ

Coming soon - is for our potatoes to eat varieties. No seed potato has that on it at the moment.

Delay to rebag - means just that - our store are working hard to get varieties rebagged - you can go on the stock alerts for any of these varieties.

Unavailable for the current year means just that - we keep our entire range up so that customers know that varieties could be available in the following years and go on stock alerts - lots of people plan ahead. (we have around 400 people on our stock alerts for varieties that are not available this year)

We have well over 40 varieties available NOW. If you put the "in stock filter on" you will see this.

42 varieties to pick from is an incredible place to be mid season! We're sure that you will find some thing that you like - why don't you drop us a line and we can help you with varieties. Perhaps shops have more choice? Very few have that many even at the start of the season, let alone now!

https://www.potatohouse.co.uk/product-category/all-potatoes/?pr_stock=instock&all_products_filtering=1

Don't worry about the timings - this is prime time to be starting to think about your veg patch.

We're looking forward to seeing what you grow in 2025

~~~~~~~~~~~~
ETA

My definition of rude is to leave a 1* review which contains false information on a public forum.

Your definition of rude is that I correct this information.

We are proud of our range which is one of the largest in the UK. We had over 80 varieties for our customers this year and they were all available in the autumn and we started to sell out of some in January.

You are conflating 2 different issues - one our range and two we don't have particular varieties that you are looking for within that selection.

What is it that you wish to grow? As stated we do not have all our range every year and so if something stated "not available for 2024-25" then obviously the stock is not going to change. Potatoes are grown, not manufactured.

We would love to supply every single variety every year but we simply do not have the space to do so.

Our regular customers are delighted with our range of 80+ seed potatoes in the autumn and the fact that we still have over 40 varieties available for you to grow right now.

You can go on stock alerts for any variety of seed potatoes and we will send you an email when they are available to purchase for 2026 (assuming that we grow it and it passes inspection)

Please feel free to continue this conversation on Facebook letting me know what variety you are looking for - I can perhaps guide to to one of our colleagues in the potato industry who may be growing the variety that you are looking for this year. As I don't know what you are looking for, I can't suggest anything.

Have a lovely weekend - sun is out. Get the spuds chitting.

Rated 5 out of 5 stars

Best quality organic seed potatoes

Potato House offer best quality seed potatoes and excellent service from Amy. Their Skea Organics brand sell dozens of varieties of organically certified tubers which I have been ordering for many years. This years tubers are great quality and a decent size, prices are good and the first earlies arrived already starting to chit. Excellent all round!

March 12, 2025
Unprompted review
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Reply from Potato House

Thank you for your kind words on every account. We are proud of of range of seed potatoes and have one of the largest in the UK all grown around our family farm near Dundee. We hope you get a great patch this year.

Rated 5 out of 5 stars

best quality seed potatoes

Potato House offer best quality seed potatoes and excellent service from Amy. Their Skea Organics brand sell dozens of varieties of organically certified tubers which I have been ordering for many years. This years tubers are great quality and a decent size, prices are good and the first earlies arrived already starting to chit. Excellent all round!

March 12, 2025
Unprompted review
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Reply from Potato House

thank you on all counts!

Rated 5 out of 5 stars

Caring business and great selection

I don’t normally write reviews, but I’ve used Potato House for a couple of years now and I’m very impressed. They give a lovely personal service and have been really quick to amend an order after I put the wrong delivery date in! They have a great selection of spuds - last year I tried Cara and Swift and was pleased with both (not sure what a normal yield is but we harvested 26 kg of Cara from 2 kg of seed potatoes which feels pretty good). Highly recommend!

February 23, 2025
Unprompted review
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Reply from Potato House

Thank you so much! Reviews are always appreciated, and especially if a person doesn't normally write them. I hope you get a great potato patch with your 2025 potatoes. We're here for any questions.

Rated 5 out of 5 stars

Excellent customer service

Excellent variety of tubers. Speedy delivery. Excellent customer service with a small issue resolved quickly. Tubers looked good....will review again later when they grow.

February 16, 2025
Unprompted review
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Reply from Potato House

Thank you for taking the time to review your experience with us so far! We're here to help you with any growing questions you may have - remember that lots of factors determine how well the potatoes will grow including the good old British Weather!

Rated 5 out of 5 stars

Excellent service

Great to find a company that supplies organic potatoes.
Really important to support these businesses.
Slight mix up with delivery was sorted out immediately and professionally.
Excellent service and communication throughout.

February 7, 2025
Unprompted review
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Reply from Potato House

We work with fresh produce and deliveries, so there inevitably are a few orders when things aren't quite right. We strive to make these orders perfect for our customers and really appreciate your kind words acknowledging this.

We're here for questions at any point and hope you get a great potato patch.

Rated 5 out of 5 stars

The Potato House offers outstanding choice, price and service.

The Potato House offers an exceptionally wide range of seed potato types, mostly organically grown. It is possible to buy in very small quantities to suit smaller gardens or people wanting to experiment with different types. Pricing is very keen as it includes delivery and relatively small bulk orders attract a worthwhile discount. Finally, it offers to deliver in the customer's chosen week. After our own experience of the great choice, pricing and service, we have arranged group bulk-orders for our allotment site for two years now and strongly recommend.
Richard & Sue

January 17, 2025
Unprompted review
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Reply from Potato House

thank you on all counts!
We are really proud of all the unique things we offer, and it is so good to know that the work we do is appreciated. Let us know if you have any questions in the growing period.

Rated 1 out of 5 stars

Order not received / no customer service

I ordered some potato bags to arrive asap and I’m still waiting - a month after I ordered them. I emailed to let them know I needed them asap as I was moving house. I got a reply to say my email would be looked at but not to email again as I would ‘loose my place’. I phoned but got a voicemail to say the phone wasn’t always manned so left a message. I’m now moving house in 2 days - no bags, no reponse. Now I would like a refund… what are the chances of that happening?!

October 19, 2024
Unprompted review
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Reply from Potato House

Hi Lorna
There seems to be a crossed wire here and I am sorry if you are feeling ignored and that you think your email was not answered.

You ordered on 19th October and we state at check out and on your confirmation email that we will start to dispatch in December.

You emailed us on 3rd November wondering where your order was. Our auto reply states that we will reply within 2 days. I replied on 3rd November. Perhaps this has gone to junk? It certainly is in our sent items. Please check your junk settings and ask your email provider if you are not sure how to add an email to the safe list.

I stated in that email we could change the delivery to the new address.

After your email and feedback, we realised that people ordering just grow bags in the autumn may want them earlier than our December date. We always strive to improve our service and thanks to your message, I have since put a note on all the grow bag product pages to say:

"Note if buying grow bags in the autumn.
If your order just has grow bags we can dispatch immediately. Please email us if you would like us to do that. They will be dispatched in December when we start to dispatch if we don’t hear from you. If you also have seed potatoes in your order, the bags will be dispatched when you ask us to dispatch the seed potatoes."

As you have not yet asked for a refund or for the order to be sent to your new address, I have not done anything as I know how stressful moving can be. I did not send the order as I did not want it to be lost if you were moving (your email did not mention the move date, just that you were moving). There is a note on your order to check delivery address prior to sending.

The message on our voice mail states that we prefer to have everything on email and NOT to leave a message, as only one person handles the requests. This way, we are sure that we are dealing with queries in order, and are not distracted by the phone ringing when in the middle of answering another question or doing a financial transaction. We are a small company and don't have a large 24hr customer service team.

Please email amy@potatohouse.co.uk with your new address or to request a refund. Please note that we need correspondence to our email address about refunds, and I can't take the request you make above as official.

All refund requests are dealt with within 48 hours. Please note as you paid by PayPal, you have security with them and are welcome to take it further if your request is not honoured. So the chances are very high that your refund will happen.

If you reply to the order confirmation note as you did on 3rd November that would be fine.

Thank you for your order, I hope the move goes well.
Potato House






Rated 5 out of 5 stars

Bought 5 types of seed potatoes

Bought 5 types of seed potatoes. Maris Bard, Heidi Red, Alouette, Pink Fir Apple and Blue Annelise. They all did really well. The first 3 which I planted in containers... I could have waited longer but dug them up bit too soon. Pink Fir and Blue Annelise did exceptionally well as they were in the ground. Blue Annelise: Slower than the rest which is great as we now a big haul over the festive season. Kids love the blue. Tasty and healthier!

November 17, 2024
Unprompted review
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Reply from Potato House

Thank you so much for taking the time to make comparisons between the varieties! Kids certainly love the blue and red potatoes! Enjoy your hard work.

Rated 5 out of 5 stars

Great quality tubers

Great quality tubers - already sprouting well. Securely packaged and swift delivery - many thanks!

August 22, 2024
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Reply from Potato House

We look forward to hearing how you get on! We're here for any questions.

Rated 5 out of 5 stars

Strong & Durable

Ordered for my husband who already has some of Potato House's bags. Strong and durable, they are perfect for growing potatoes throughout the year.

August 19, 2024
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Reply from Potato House

Thank you for your continued custom! The bags are great! I have one in the car! They will last for years.

Rated 5 out of 5 stars

Promptness

Promptness

August 19, 2024
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Reply from Potato House

Thank you for highlighting this! We're here all season for any questions.

Rated 5 out of 5 stars

Highly recommended

I use Potato House for all my seed potatoes now. The service is fast, efficient and friendly. I've had a good crop from my harvests so far this year and they taste delicious! Highly recommended.

August 22, 2024
Unprompted review
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Reply from Potato House

Thank you for your continued custom! We're glad you are happy with all aspects of your purchase - especially the end taste! We look forward to seeing what you grow in 2025.

Rated 5 out of 5 stars

Great service with fast and speedy…

Great service with fast and speedy delivery. Potatoes were great. Highly recommended.

August 8, 2024
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Reply from Potato House

I'm sure your growing skills came into it as well! We're looking forward to seeing what you grow in 2025

Rated 3 out of 5 stars

pretty expensive for 9 potatoes

pretty expensive for 9 potatoes. Hopefully they grow well.

August 5, 2024
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Reply from Potato House

Hi

Thank you for your order.

Our prices are well advertised on the product page and at checkout. We also give a lot of information about what is in each net on tabs on each product. If anything is unclear, it would be helpful if you could let us know (what and where) and we shall take a look. Please email your concerns to amy@potatohouse.co.uk

As you completed your order, it is assumed that you are ok with the price at the point of purchase. If you had any concerns about the price during purchase, we would have given you an explanation if you had contacted us.

I realise that you think these are expensive, however they are late season potatoes, and we have extra storage costs on these - we need to have them in cold storage all spring.

For future information - it is cheaper per tuber to buy a net of one variety. You have got the variety pack which is 3 tubers of 3 different varieties.

We have nets of 6 tubers as well as 1kg (and in the spring we also have 10kg and 25 kg sacks)

Remember, our prices include postage.

We hope that you will get a great potato patch and we are here for all questions - hopefully, next time you can ask us before something becomes a problem!

Potato House

Rated 5 out of 5 stars

Easy to order

Easy to order, arrived within timeframe. Each of the three varieties looked to be in very good condition.

August 5, 2024
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Reply from Potato House

Thank you! Let us know if you have any questions over the growing period.

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