Potato House Reviews 442

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the seed potatoes, noting their good condition upon arrival and the successful yields they produce. People also appreciate the wide selection of varieties available, the detailed information provided, and the efficient delivery service, which is often described as fast and prompt. The ordering process is frequently highlighted as easy and user-friendly, with many consumers commending the helpful communication and customer support. However, some customers experienced issues with delivery, such as orders going missing or being left in unsuitable conditions. A few people also felt that some of the tubers received were too small, even if within legal limits.

What people talk about most

Product

Users describe positive interactions with the product. Many customers praise the good quality and condition... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the good quality of seed... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and prompt delivery, with... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent customer service, highlighting the... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the ease and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really a great service - very rapid delivery. Also, a large range of varieties available. I particularly like the info supplied, which continues after one's purchase. Can't let you know how successf... See more

Company replied

Rated 5 out of 5 stars

I can always get the varieties I want as their range of seed potatoes is extensive. The information on each variety is detailed so if you do want to try a new type of potato you have all the informati... See more

Company replied

Rated 5 out of 5 stars

Potatoes arrived when they said they would and I was very pleased by their condition. The instructions I received were comprehensive and, as a novice gardener who has near to no experience of growing... See more

Company replied

Rated 5 out of 5 stars

Great choice of unusual varieties available from just 1kg bags if you only need a few. Fast and Free shipping via post office.Our postie had never delivered potatoes before lol. Hopefully they will g... See more

Company replied


Company details

  1. Seed Supplier

Written by the company

Home of Quality Seed Potatoes - The majority of the varieties are grown and dispatched directly from our farm. Certified seed potato producers. Online shop where you can find over 80 different seed potato varieties. We dispatch within 3 days or at a date to suit you. Specialist supplier of heritage, coloured flesh and organic seed potatoes. Purple potatoes, Blue potatoes, Red potatoes - we grow lots of different varieties as well as the more well-known. We are members of Safe Haven, ensuring top quality, disease-free seed potatoes. We are exclusive supplier of Sarpo and Mayan potato varieties. Family-owned business servicing farmers, market gardeners, allotment holders and gardeners for over 20 years. We take pride in every order from 6 tubers for a gardener to 60t for a farmer. We have a FAQ for all your potato needs and lively social media where we welcome your updates and questions on potato growing. #tiptoptatties


Contact info

4.8

Excellent

TrustScore 5 out of 5

442 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quick order processing and fast…

Quick order processing and fast delivery! Arrived in expected condition and fabulous service! Second time using potato house and will be purchasing my potato tubers again for next year's crop when the time comes.

August 1, 2024
Potato House logo

Reply from Potato House

thank you on all counts! We are looking forward to seeing what you grow in 2025!

Rated 5 out of 5 stars

Good website

Website was easy to use. The potato bags arrived when promised and are good quality.

July 29, 2024
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Reply from Potato House

Thank you on all counts! We're here for any questions.

Rated 5 out of 5 stars

Good quality seed potatoes

Looking forward to a generous crop from these late season potatoes. Always top quality and great service thank you 😊

July 29, 2024
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Reply from Potato House

Thank you for your lovely review! Let us know how you get on with these. I hope you get a great potato patch.

Rated 5 out of 5 stars

Great choice.

July 4, 2024
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Reply from Potato House

We are proud of our range - one of the largest in the UK! Thank you for highlighting that. We hope you get a great harvest.

Rated 5 out of 5 stars

Christmas Potato

Potato packet arrived on the date stated and the product was first class quality.

July 1, 2024
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Reply from Potato House

Thank you for highlighting the quality and dispatch, we are proud of these! We're here for all questions over the growing period.

Rated 5 out of 5 stars

Speedy despatch

Speedy despatch, good looking potatoes already sprouting and ready to pop straight in the ground

June 27, 2024
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Reply from Potato House

Thank you for your lovely review. We are looking forward to hearing how you get on over the season.

Rated 5 out of 5 stars

5 ★ service

great service as always

June 24, 2024
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Reply from Potato House

Thank you for your comments! We're glad that we consistently give great service! Let us know if you have any questions over the growing period.

Rated 5 out of 5 stars

Quality, quality, quality!

Order was received only four days after placement. All seed potatoes were in excellent condition. They have been stored in a cool dark place ready for planting at the end of July. I will certainly use this supplier again.

June 17, 2024
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Reply from Potato House

Thank you for your review! We wish that every order arrived in 4 days, but would have to say that it must have been in the correct place at many stops!
We are looking forward to hearing how you get on, we're here for all questions.

Rated 5 out of 5 stars

Great company

Great company - well,packaged -very fast delivery and fantastic quality

June 17, 2024
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Reply from Potato House

Thank you on all counts! We spend a lot of time getting these aspects of our business right and so appreciate when customers notice. Let us know if you have any questions throughout the season.

Rated 5 out of 5 stars

Nice looking seed potatoes

Nice looking seed potatoes. A couple very small but all good and quick delivery.

June 17, 2024
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Reply from Potato House

Hi there, we go over the size of the tubers on our FAQ and also on a tab on each variety. If you think that some are small, please take some pics and send to amy@potatohouse.co.uk and we will look into it for you.
We hope that you get a great potato patch and we are here if you have any questions.

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery. Customer care are real people who communicate properly. Lots of advise and guidance on website about the potatoes. Good selection. Can't fault them :)

June 3, 2024
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Reply from Potato House

thank you for your comments on all counts! We hope that you get a great potato patch and remember that we are here for any questions all season long.

Rated 5 out of 5 stars

An early positive response from Potato House

I received my seed potatoes on Friday.
The potatoes I received came in a red plastic bag, two of them were sprouting (chitted?) and I have embedded them in my 10 gallon holders.
In my ignorance I didn’t know what to expect but having been contacted by Potato House, I am more in tune with what to expect now and the way forward to getting a good crop.
I’m just a beginner at this but I have watched many videos of ‘how to’ and as such, I have amended my TrustPilot review to reflect my current view.
Thank you, Potato House, for reaching out .👍

May 18, 2024
Unprompted review
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Reply from Potato House

Hi Tom
Thank you for your order of 15th May, which was dispatched 16th May and obviously with you today, 19th. I note that your order also had a free net of potatoes - our May offer.

Your expectation of "ready chitted" seed potatoes is not what we supply and there is nothing on our web to indicate this. No potato company supplies ready chitted potatoes, intentionally as they are too fragile to post.

Our web states that your seed potatoes are kept in cold storage all spring and so are only beginning their waking up process. Potatoes in garden centres will be chitted as they have not been in cold storage since December.

It's great that you are watching lois of videos as well to get differing opinions on things, but there is no better way than to do it yourself. Please also see our growing guide.

If you would like to send us some pictures of the spongy potatoes we can take a look, please send to amy@potatohouse.co.uk.

I'm disappointed that you did not email us to clarify these matters prior to putting this review up. We're here at all stages of the growing season for any questions and help beginners and seasoned pros alike. You can email us or contact us on social media. Looking forward to seeing how your investment "grows"

Thank you
POTATO HOUSE

ETA
Thank you for changing your review from 3* to 5*. We aim for 5* at all times, and when expectations are not met, we have to see what has gone wrong and in this case your expectations were not what we claim to deliver. Please keep us updated and let us know if you have any questions over the season, we're here to help you get a great crop.

Rated 5 out of 5 stars

Great service

Simple to order goods arrived as promised and in very good condition

April 19, 2024
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Reply from Potato House

Thank you on all counts! We're here for any questions all season. I hope you get a great potato patch.

Rated 5 out of 5 stars

Great potato seeds

I bought 2kg of potato seeds and they are great.

April 17, 2024
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Reply from Potato House

We're looking forward to hearing how you get on over the season! We're here for any questions.

Rated 5 out of 5 stars

Quality Seed Potatoes

Can recommend 'Potato House' if you want to grow your own great quality potatoes. Mine have just arrived and I'm really pleased with them and the growing bags.

April 6, 2024
Unprompted review
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Reply from Potato House

Thank you for your lovely review. We're here for any questions all season.

Rated 5 out of 5 stars

Great quality seed potatoes

Great quality seed potatoes, arrived at the requested week.

March 21, 2024
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Reply from Potato House

We work hard to ensure that the seed potatoes are delivered on the requested week, so we are glad you are highlighting this!

I hope you get a good potato patch.

Rated 5 out of 5 stars

Excellent!

Great selection and very quick delivery! Potatoes were in great condition too.

March 21, 2024
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Reply from Potato House

We are proud of the selection that we grow for our customers and appreciate when this is mentioned. The hard work and extra admin required to grow so many varieties is worth it!

We're here for any questions

Rated 5 out of 5 stars

The order cameseed potato order. when requested and were…

The order came when requested and were of excellent quality ( are now chatting) one item was missing but after one email the item was straight in the post . An excellent family run business who really care about their product. I wouldn’t order from anywhere else .

March 21, 2024
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Reply from Potato House

Thank you so much for your kind words and patience while we sorted this for you. Sorry again about the mix up in your order. I hope you get a great potato patch, let us know if you have any questions.

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