Potato House Reviews 442

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the seed potatoes, noting their good condition upon arrival and the successful yields they produce. People also appreciate the wide selection of varieties available, the detailed information provided, and the efficient delivery service, which is often described as fast and prompt. The ordering process is frequently highlighted as easy and user-friendly, with many consumers commending the helpful communication and customer support. However, some customers experienced issues with delivery, such as orders going missing or being left in unsuitable conditions. A few people also felt that some of the tubers received were too small, even if within legal limits.

What people talk about most

Product

Users describe positive interactions with the product. Many customers praise the good quality and condition... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the good quality of seed... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and prompt delivery, with... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent customer service, highlighting the... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the ease and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really a great service - very rapid delivery. Also, a large range of varieties available. I particularly like the info supplied, which continues after one's purchase. Can't let you know how successf... See more

Company replied

Rated 5 out of 5 stars

I can always get the varieties I want as their range of seed potatoes is extensive. The information on each variety is detailed so if you do want to try a new type of potato you have all the informati... See more

Company replied

Rated 5 out of 5 stars

Potatoes arrived when they said they would and I was very pleased by their condition. The instructions I received were comprehensive and, as a novice gardener who has near to no experience of growing... See more

Company replied

Rated 5 out of 5 stars

Great choice of unusual varieties available from just 1kg bags if you only need a few. Fast and Free shipping via post office.Our postie had never delivered potatoes before lol. Hopefully they will g... See more

Company replied


Company details

  1. Seed Supplier

Written by the company

Home of Quality Seed Potatoes - The majority of the varieties are grown and dispatched directly from our farm. Certified seed potato producers. Online shop where you can find over 80 different seed potato varieties. We dispatch within 3 days or at a date to suit you. Specialist supplier of heritage, coloured flesh and organic seed potatoes. Purple potatoes, Blue potatoes, Red potatoes - we grow lots of different varieties as well as the more well-known. We are members of Safe Haven, ensuring top quality, disease-free seed potatoes. We are exclusive supplier of Sarpo and Mayan potato varieties. Family-owned business servicing farmers, market gardeners, allotment holders and gardeners for over 20 years. We take pride in every order from 6 tubers for a gardener to 60t for a farmer. We have a FAQ for all your potato needs and lively social media where we welcome your updates and questions on potato growing. #tiptoptatties


Contact info

4.8

Excellent

TrustScore 5 out of 5

442 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Lovely quality seed potatoes

Lovely quality seed potatoes. Quickly despatched.

March 19, 2024
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Reply from Potato House

Thank you for highlighting these points! We are proud of our quick turnaround time and aim to get orders away within 4 days. We're here all season if you have any questions.

Rated 5 out of 5 stars

Red Fir Apple seed potatoes

Tattles look good, service excellent

February 17, 2024
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Reply from Potato House

I shouldn't have favourites out of my baby potatoes, but I do love these! They keep their shape when cooked and taste great! I hope you get a great patch of them - let us know if you have any questions over the growing period.

Rated 5 out of 5 stars

Great for speciality seed potatoes

Great for speciality seed potatoes, easy to pre-order & deliverers as requested

February 17, 2024
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Reply from Potato House

Thank you for your comments on these aspects of our business. Growing the different varieties is our niche and so comments on this make us so proud.

We're here for any questions you may have over the growing season.

Rated 5 out of 5 stars

Great service, good seed potatoes.

Prompt delivery and the potatoes look grand. I couldn't find the variety I was looking for (Valor) anywhere else when I was ordering. Thank you.

February 17, 2024
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Reply from Potato House

We grow and supply one of the largest ranges of potatoes in the UK and specialise in heritage or rarer varieties. I am glad you found the variety you were looking for.

Keep us updated on how you get on over the season - we're here for any questions.

Rated 4 out of 5 stars

Quick delivery, some potatoes a bit small

Delivery was quick and packaging good. But disappointed in the size of the seeds potatoes. Some were very small, so I’m concerned whether I’ll get a decent crop. I’ll only know once they have grown!

February 17, 2024
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Reply from Potato House

Thanks for your comments and I'm sorry that you are disappointed with the size of some tubers. The size depends on many things such as the variety and also our overall harvest.

Expectations vary as to what a seed potato should look like and some people like large ones and cut them up, and some request the smallest possible. Potatoes are a natural product and so variation is to be expected.

Expectations and what we offer can be different and we are as transparent as we can be about the size and the variation of size that you can expect in your order.

To manage the different expectations, we have a tab on each variety under the blurb and also a section in our FAQ explaining the size and the variation of sizes of tubers in our nets with pictures. https://www.potatohouse.co.uk/faq/ We ask at checkout if this information has been read.

We have over 90 varieties of seed potato and they are in 4 different net sizes, we do not have the capacity to also grade by size, and if we did, this would push the overall price up.

We have many bloggers who take pics of their chitting potatoes and the different sizes - see here for one example.

https://www.facebook.com/robsallotmentcom/posts/pfbid02ybXfMaxcJZF4Ce5CncB7oQ5RBNxNXfUaDaR2A6ezxexChgUtHQkCXx9qigQ3Dc89l

We sell our potatoes as 35mm+ and the legal limit in the UK is 25mm. We are trialling one variety this year on the small size of 25-35mm and this has gone down very well with customers. https://www.potatohouse.co.uk/product/charlotte/

We are human though, and mistakes can happen. If you think that some of your potatoes are under 35mm, please take a pic with them alongside a ruler and we'll take a look for you. Please send to amy@potatohouse.co.uk

You have a great selection there and I hope you get a nice potato patch - we're here for any questions.

They will all be chitting away nicely by now and we are looking forward to updates. Please tag us on social media if you use that.

Rated 5 out of 5 stars

Very helpful & sent out on the desired…

Very helpful & sent out on the desired date & very healthy seed potatoes

February 17, 2024
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Reply from Potato House

We work hard at getting the potatoes out on the right date and are proud of this service that we offer.
Let us know if you have any questions over the growing period

Rated 5 out of 5 stars

Couldn't be happier. The seed potatoes are in absolutely…

The seed potatoes are in absolutely prime condition - and this is when delivered in late February! I can see they're going to provide a wonderful crop.

February 17, 2024
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Reply from Potato House

Thank you for commenting on the quality, it is something we are very proud of!

Our seed potatoes are kept in cold storage and bagged up close to dispatch so are in perfect condition even much later in the season than this! Garden centres will have their potatoes bagged up in December and stored in warmer conditions and so will be beginning to sprout now.

We're here for questions so please let us know how you get on over the season.

Rated 5 out of 5 stars

A repeat customer

Good range of organic potatoes, excellent quality and service with flexible delivery dates

February 16, 2024
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Reply from Potato House

Thank you for highlighting these points. We have one of the largest range of seed potatoes in the UK. When we get comments like this we know that all the hard work and admin involved in keeping the varieties separate is worth it!

Let us know how you get on, or if you have any questions

Rated 5 out of 5 stars

well packaged

well packaged, delivered on time

February 17, 2024
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Reply from Potato House

Thank you for highlighting these points! We're here for any questions over the season. Chits away!

Rated 5 out of 5 stars

Great range of varieties.

Great range of varieties.
Delivery date options provided upon order and met at time of delivery.

February 17, 2024
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Reply from Potato House

We are quite proud of the delivery service we offer to our customers and always appreciate it when someone takes the time to comment on it! We think we are the only company to allow you to pick the week required instead of the month.

There are huge variances in the weather in the UK and so we want each customer to get their potatoes for when they are ready to chit.

Have a great growing season - keep us updated.

Rated 5 out of 5 stars

Seed potatoes arrived on date requested…

Updated review: Seed potatoes arrived on date requested well packed in environmentally friendly packaging. Disappointing that one of the seed potatoes is damaged given there’s only 6 in each pack
Got a lovely response from Amy at Potato House. Very good customer service hence updated to 5 stars - to err is human it’s how you respond to it that matters.

February 16, 2024
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Reply from Potato House

Hi there

Thank you for taking the time to write a review and for mentioning the packaging and the fact that the order arrived when you requested. We are proud to offer the delayed delivery service for the week that our customers ask for, rather than the month like most companies.

However, I am a bit confused with your comment "only 5 in each pack"I have had a look at your order and you ordered the Sarpo Pack which is 5 different varieties, each with 6 tubers. So you should have 30 tubers in your order.

It is disappointing that you haven't contacted us to let us know about the damaged tuber. We aim for 100% of our orders to leave us in perfect condition.

We are dealing with fresh produce and transport and so, unfortunately, a tiny percentage of orders will not arrive in perfect condition. As you don't mention whether the tuber was damaged in transit or prior to that, I can't comment too much about it.

We always look into these orders - however we do need you to tell us about this! I have had a look at your order and note that you haven't contacted us about any issue.

We can't put this right until we hear about what has gone wrong. We need to know what your problem is.

Please drop a note with some pictures explaining your issue and we will look into it for you. amy@potatohouse.co.uk

Thank you
Potato House


~~~~~~~~~~~~~~~~~
ETA
Thank you for your patience while we sorted this for you and your kind words.
We always aim to fix any problem that we know about. We hope you get a great potato patch and we're here for any questions you may have.




Rated 5 out of 5 stars

Sarpo Axona seed potatoes…

I tried the Sarpo Axona seed potatoes last year and they were much better than varieties purchased from mainstream suppliers. They produced really healthy potatoes, disease free tubers and a good crop which stored well. I was so impressed I am trying the Sarpo variety pack this year plus some top up Axonas to see if there are all as good. Overall a quality specialist supplier - Support them and you won’t be disappointed.

August 31, 2023
Unprompted review
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Reply from Potato House

Thank you for your lovely words. We put a lot of our varieties to trials across the UK and when we say blight-resistant, we really mean it and it is not a marketing ploy!

Read more here https://www.potatohouse.co.uk/blight-resistant-potato-varieties/

Let us know how you get on with the variety pack this year.

Thank you

Rated 5 out of 5 stars

Excellent product and service

We have been getting our seed potatoes from potato house for several years now. They consistently provide excellent products and service and we would wholeheartedly recommend them to anyone.

February 20, 2024
Unprompted review
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Reply from Potato House

Thank you very much for your continued custom and remarks. We are looking forward to hearing how you get on this year.

Rated 5 out of 5 stars

Good Service

Potatoes arrived as promised. Well packaged. They seemed in good condition. 3 bonus potatoes.

January 19, 2024
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Reply from Potato House

Thank you for highlighting these points.

For any other customers reading this - please note that the bonus net was an early autumn offer we had. If you ordered before the end of October you got this wee thank you! It was extremely popular and we may well do something like that next year.

I hope you get a great potato patch.

Rated 5 out of 5 stars

Great all round service

Great choice of varieties. I really appreciate being able to buy a small quantity and to time delivery to start chitting.

January 19, 2024
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Reply from Potato House

We are delighted at the success of our 6 tuber packs, they are very popular. Let us know if you have any questions over the growing period.

Rated 5 out of 5 stars

Good choice

Good choice, prompt delivery

January 19, 2024
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Reply from Potato House

We're delighted that you are happy with these aspects of Potato House. We're here all season and hope you get a great potato patch

Rated 5 out of 5 stars

Ease of order

Easy to order, stock available, delivered as agreed

January 22, 2024
Potato House logo

Reply from Potato House

Thank you for highlighting these points. We hope that you get a great potato patch.

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