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Rated 5 out of 5 stars

Pawan and his team were so helpful from the very first enquiry, and the entire process went very smoothly. Very friendly, fast-reacting customer service and prices seem very reasonable. I haven't r... See more

Rated 4 out of 5 stars

Pawan was extremely attentive and responsive during the process of purchasing and installing my wallbox. When UPS let us down, he was straight on to it to make sure delivery was not delayed. He also h... See more

Rated 5 out of 5 stars

A great experience with Pretium EV! Pawan was most helpful throughout the whole process. He fully answered any questions and the wallbox was expertly fitted by the electrician Sam within the time fra... See more

Company replied

Rated 5 out of 5 stars

What a fantastic company. I was let down by another company and Panwan did everything possible to get me a charger and install within 7 days. Throughout he was attentive and knowledgeable. Works have... See more

Company replied

Company details

  1. Electric Vehicle Charging Station
  2. Air Conditioning System Supplier
  3. Solar Energy Company
  4. Solar Energy Contractor

Written by the company

Pretium Synergy Ltd (Formerly Pretium EV Charging Infra & Solutions Limited) Leading the Energy Transition with Customers in Mind: - EV Charging Solutions & ChargePoint Operations - Solar PV Solutions - Energy Storage Solutions - ASHP & Aircon Solutions


Contact info

4.8

Excellent

TrustScore 5 out of 5

93 reviews

5-star
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Rated 5 out of 5 stars

Excellent

Excellent, friendly service. Helped with advice every step of the way. Didn’t push any particular product but happy to give an opinion when asked. Work was completed in a timely manner and was tidy and very professional. Very happy to recommend

November 15, 2023
Unprompted review
Rated 5 out of 5 stars

Could not fault the service we had

Could not fault the service we had. Ordered charger Monday was received next day then fitted Friday with no problems. Had follow up phone call to make sure I was completely happy which I was. Don’t hesitate to use this company. 5*

October 24, 2023
Rated 5 out of 5 stars

Fantastic supplier

Pawan and his team are fantastic, extremely helpful and informative, prompt in replying and could not do enough for us. We will definitely use them again on a couple of future projects and we cannot recommend them highly enough

July 18, 2023
Rated 5 out of 5 stars

Pawan was very friendly and helpful

Pawan was very friendly and helpful. He advised politely on every query i had and sorted the charger with installation very quickly.
Nathan, who came to fit the charger went above and beyond and fixed the charger absolute brilliantly.
5 star to both is not enough.

June 22, 2023
Rated 5 out of 5 stars

Had a system installed by Pretium

Had a system installed by Pretium . Everyone was very professional and the system has exceeded my expectations drastically reducing my bills significantly glad I went for 2 batteries as well .

March 31, 2023
Unprompted review
Rated 5 out of 5 stars

EV car charger

Pawan and Nathan have been extremely professional.
Both in terms of communication (always replying and answering technical questions) and in terms of service.

I would not hesitate to call them again!

June 10, 2023
Unprompted review
Rated 5 out of 5 stars

Couldn't ask for a better service

My experience with Pretium has been excellent from start to finish. From the first call, advice about products was offered and a quick installation date was made available. On the installation day, the installer encountered a few problems but came up with a solution each time and went above and beyond to ensure the installation was completed and safe. Following installation, Pretium has continued to offer support and as a new customer to electric car world, this has been invaluable. I would not hesitate in recommending Pretium to friends and family.

March 28, 2023
Unprompted review
Rated 5 out of 5 stars

Through out the purchase and install…

Through out the purchase and install the help and support has been superb, with a real personal touch. Even after the install was complete both Pawan and Paul provided a customer focussed approach. My thanks to both

February 10, 2023
Unprompted review
Rated 1 out of 5 stars

Very poor Aftersales help.

Due to change of car didn’t use the charger now back to full EV and found it’s not working/connecting have contacted them but no help just diverted to installation guide still no further on also discovered the plastic surround is cracked can only assume happened during fitting. When I asked about this I was told it’s nine months since installed so tough. Aftersales help is non existent. Very disappointed in this company.

December 26, 2022
Unprompted review
Pretium Synergy Ltd. logo

Reply from Pretium Synergy Ltd.

Dear Readers, this is such an unfair and hurtful review. The customer in this case is Noel Hamilton, an employee of Charles Hurst Group in Northern Ireland, who was supplied wallbox pulsar plus and installed by us on 15th March 2022. Since the product turned out faulty, this product was replaced on 4th April 2022. Noel Hamilton was so satisfied that he rated 5 star on trustpilot for RightCharge. RightCharge is an independent platform via which the customer reached out to us. Fast forward, 3rd Dec 2022 the customer reached out to us on Saturday that if we could advise he was not able to charge his car. We provided him with Wallbox support link to get the help. This response to him was within minutes he contacted even if it was weekend. Now on boxing day, the customer contacted us that there is a crack on their wallbox which in their words must have happened during the install (which was on 4th April 2022). Despite boxing day, the customer was responded that its not reasonable to conclude that a crack is only noticed after 9 months of the install so they should contact manufacturer in case it is covered within warranty support. The customer has found this response unhelpful and chose to use Trustpilot as a way to leave us with this feedback and rating.

We remain unflinchingly committed to customer service.

Pawan Arya
Founder Director
Pretium EV Charging

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