Pawan and his team were so helpful from the very first enquiry, and the entire process went very smoothly. Very friendly, fast-reacting customer service and prices seem very reasonable. I haven't r... See more
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Pawan was extremely attentive and responsive during the process of purchasing and installing my wallbox. When UPS let us down, he was straight on to it to make sure delivery was not delayed. He also h... See more
A great experience with Pretium EV! Pawan was most helpful throughout the whole process. He fully answered any questions and the wallbox was expertly fitted by the electrician Sam within the time fra... See more
Company replied
What a fantastic company. I was let down by another company and Panwan did everything possible to get me a charger and install within 7 days. Throughout he was attentive and knowledgeable. Works have... See more
Company replied
Company details
- Electric Vehicle Charging Station
- Air Conditioning System Supplier
- Solar Energy Company
- Solar Energy Contractor
Written by the company
Pretium Synergy Ltd (Formerly Pretium EV Charging Infra & Solutions Limited) Leading the Energy Transition with Customers in Mind: - EV Charging Solutions & ChargePoint Operations - Solar PV Solutions - Energy Storage Solutions - ASHP & Aircon Solutions
Contact info
10A High Street, BR7 5AN, Chislehurst, United Kingdom
- 0330 133 4060
- customer.service@pretiumsynergy.co.uk
- pretiumevcharging.co.uk
Highly Recommended
Friendly, personable service from Pawan. He took the time to come visit my property, walk me through the different options, kept me informed of progress and when there was a minor problem with the Wallbox (a manufacturing defect identified during installation) he dealt directly with the wholesalers to get a replacement and had it fitted very quickly. I would recommend Pretium to anyone looking to install an EV charger at their home.
November 4, 2022
Unprompted review
5* Experience
Pretium EV Charging was prompt in ensuring my home charger was installed in less than 2 weeks. The price was competitive, and service was great!
September 13, 2022
Unprompted review
Great Service
July 1, 2022
Experience with Prentium
Pawan came across as amiable and trustworthy. But things began to unravel after the first installation.
1) the workers installed the wrong charger (it was not compatible with the model)
2) the work done was generally untidy and they did not leave any manuals
3) when i raised the point about the wrong charger, he started saying that it was my fault, and despite the fact that i sent him the order form of the new vehicle and he should have known what kind of charger to install.
Overall, a very bad experience.
May 18, 2022
Reply from Pretium Synergy Ltd.
Dear Readers,
This is unfortunate that this customer has chosen to make false statements (facts stated below) using TrustPilot after 2 months of the install because his request to change a tethered charger with an untethered free of cost to him was declined by us. The facts are:
1. The customer purchased correct charger (Type 2) in March 2022 ahead of their car to be delivered in May 2022. we supplied Type 2 tethered charger in March and it was installed on 17th March at a location decided by the customer.
2. The product was delivered to the customer on 12th March by DHL. they chose NOT to keep the manual but chose to blame the installer after 2 months that no manual was left.
3. A day after the install, I personally spoke with the customer if he was happy with the installation to which he replied he was happy. He asked me if he wanted to move the location of the charger at the time when he gets his EV then would he get help from me to which I replied positively.
3. On Saturday, the 14th May the customer called me up to discuss his options - whether to buy an extension lead or relocate the charger or go for an untethered charger. I explained to him that the if he wish to replace this charger with untethered one then it would be an expensive option because we cant accept return of a charger that is already installed. To this point, the customer argued that they did not have their EV so the charger was unused and hence why he should be eligible for full refund. I politely declined that the charger once installed can not be sold back to another customer.
4. On 17th May, the customer paid directly to one of my installers and got the charger relocated where he felt it would be convenient to use.
5. On 18th May, shortly after 8 PM, the customer sent me a few aggressive messages complaining that they dont have product manual and the charger is wrong so I must refund him. I explained to him that product was delivered to him directly so its his decision to preserve the manual however this manual is available online and I provided a link. I confirmed that the charger was right type for his car and happy for him to speak with manufacturer if they wanted.
In nutshell, because I could not offer refund for a charger installed 2 months ago in response to customer having changed their mind from tethered to untethered charger, the customer not only chose to leave false feedback on Trustpilot but also threatened me to take me to court.
I personally assure all customers that our service standards are same as 100s of other customers have experienced including this customer.
Pawan
Founder / Director
Pretium EV Charging
Excellent service at short notice in…
Excellent service at short notice in relation to supply and installation of EV home charger - wallbox
April 9, 2022
Great team to deal with
Great team to deal with. Answers all questions promptly and honestly while delivering the services required at affordable prices. Can't fault them.
April 2, 2022
Unprompted review
Great Guys, Great Service, Great Product.
Great Guys, Great Service, Great Product.
I was impressed by the speed and neatness of installation, the small size of the product and great communication from all parties involved.
Was a pleasure to do business with, and would recommend Pawan and his team to anyone.
March 31, 2022
Wallbox Pulsar Plus Install
Just provided a few pictures of install area and Pawan helped with advice on charger type required.
Followed this through with a fast accurate quote and a prompt installation date (which a lot of other companies couldn't match)
Outlook invite sent for the instal day so you have it in your diary.
On the day installers arrived on time and got it all set up and running very quickly.
Highly professional team that I would recommend to anyone.
March 25, 2022
Unprompted review
Great feedback and help from Pawan of…
Great feedback and help from Pawan of 'Pretium EV'
The installer did a perfect job in a very quick time !
I would defiantly use this company if you need a wall charger at home for your Hybrid or EV.
They also install chargers for your work place.
highly recommended !!
March 24, 2022
Excellent service
The service I received was fantastic. A clean job at a reasonable price. Good communication. Very happy
March 18, 2022
Unprompted review
Recommend these guys 100%
Recommend these guys 100%, excellent service from initial contact through to installation.
March 18, 2022
Unprompted review
Excellent service
Excellent service, great customer service, explained everything clearly, punctual, friendly. Would recommend!
March 17, 2022
Great service
Very careful analysis of what needed to be done. Some excellent recommendations. All done to time and the team were great people
March 15, 2022
Great service and very helpfull
February 28, 2022
Excellent service
Excellent service. I wanted to get an EV charging point installed as quickly as possible so I contacted/completed forms for several companies. Not only did Pawan from Pretium get back to me quicker than anybody else, he remained immediately contactable throughout the process. I knew nothing about home EV charging, and he was able to provide direction at every step. I would thoroughly recommend.
February 25, 2022
Unprompted review
I was recommended to Pretium by a…
I was recommended to Pretium by a friend. They made the whole process very easy and kept me in the loop all the way through the process.
The installer was excellent and very conscientious. Nice to receive some proper customer service in this day and age!
Would highly recommend.
February 25, 2022
Unprompted review
Highly recommend
Highly recommend Pawan and the team. Pawan was extremely helpful in assisting me with my installation when we found out our electric car was going to be ready sooner than planned. He
talked through the entire process to help make an informed decision. Furthermore he
kept me up to date on all the stages without the need to chase for anything. Totally smooth transition from start to finish. Really happy with the installation, it’s very neat and the guys were very polite.
February 24, 2022
Highly recommend Pretium EV Charging Infra & Solutions
Pawan and his team were so helpful from the very first enquiry, and the entire process went very smoothly. Very friendly, fast-reacting customer service and prices seem very reasonable.
I haven't received our EV car yet, so will update the review with regards to how well the wallbox charger works later in the year. Judging by other reviews I'm sure there will be no complaints.
February 23, 2022
100% perfect
Got let down badly by Octopus home chargers and Pretium EV came to the rescue. Absolutely brilliant service from start to finish which was 3 weeks, unbelievable only 3 weeks from enquiry to site visit to installation. Pawan and Darren were faultless and would highly recommend to anyone
February 22, 2022
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