progrooming.co.uk Reviews 127

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent products and the quick delivery service, often noting that items arrived promptly and as expected. Many people found the website easy to navigate, making the ordering process smooth and efficient. Consumers also appreciate the good value and quality of the products, with some highlighting specific items as game-changers. However, some customers also noted issues with product condition upon arrival, mentioning instances of damaged packaging, broken parts, or items that did not appear brand new. A few other people also felt that while delivery was generally fast, there were occasional problems with couriers or extended delivery times for larger items, sometimes requiring customers to collect their orders themselves.

What people talk about most

Product

Consumers generally find products to be positive. Many reviewers praise the quality of items like the... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the quick and prompt delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, quick delivery my husband ordered motor for dog grooming hair dryer we were a little bit worried that won't work or fit but the item was great fitted well, saved me just over £300!!... See more

Company replied

Rated 5 out of 5 stars

Having never had a dog that requires 'proper' grooming I found Pro Grooming a life saver! Easy to navigate website, excellent products and quick delivery. I'll be definitely back for more things soon.... See more

Company replied

Rated 5 out of 5 stars

Good product at an excellent price. Easy to order and arrived quickly and when expected. However, the pump cover was broken/cracked, contacted Pro grooming with photo and a replacement was sent imm... See more

Company replied

Rated 5 out of 5 stars

I recently purchased the pedi groom standing dryer. Unfortunately on my end I entered some details wrong which messed up my order. Pro grooming got back to me straight away and the problem was solved... See more

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

127 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Happy customer - hydraulic grooming table

Grooming table arrived on time and well packaged. Instructions for assembly very easy to follow. All components were there, are good quality and everything aligned. Very happy with the table. It is heavy duty, sturdy, looks good and is easy to operate.

March 3, 2025
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Reply from progrooming.co.uk

Hi Norm,
Thank you so much for your wonderful review! We're delighted to hear that you're happy with your hydraulic grooming table and that the assembly process was smooth. It's great to know that you found it sturdy, well-made, and easy to operate. We truly appreciate your support and hope the table serves you well for years to come. If you ever need anything, feel free to reach out. Happy grooming!

Best Wishes,
Pro Grooming

Rated 5 out of 5 stars

A thoroughly useful and satisfactory tool

This item arrived very promptly and has alreadi proved its worth. It performs even better than expected and we appreciate its controllability when dealing with dogs of different sizes and coats.

February 3, 2025
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Reply from progrooming.co.uk

Hi Colin,

Thank you for your wonderful review! We're so glad to hear that the tool arrived promptly and has exceeded your expectations. It’s great to know that it's working well for dogs of different sizes and coats. We truly appreciate your feedback and are happy to have been able to provide something so useful. Thanks again for choosing us!

Best Wishes,
Pro Grooming

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Well packaged. Delighted with our purchase worth every penny. Used every day.

February 3, 2025
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Reply from progrooming.co.uk

Hi Fiona,

Thank you so much for your kind review! We're thrilled to hear that you're happy with the quick delivery, packaging, and your purchase overall. It's great to know that it's been put to good use every day. We truly appreciate your support and hope to serve you again in the future!

Best Wishes,
Pro Grooming

Rated 5 out of 5 stars

Quick and efficient

I ordered my stand dryer and it was delivered quickly and efficiently. Great service.
Great price in the sale and so far everything is ok. It’s early days but I am happy.

January 30, 2025
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Reply from progrooming.co.uk

Hi,

Thank you so much for taking the time to leave such a positive review! We’re thrilled to hear that your stand dryer arrived quickly and that you’re happy with the service and price. We appreciate your trust in us and are glad to know everything is working well so far. If you have any questions or need further assistance down the line, please don’t hesitate to reach out. Thanks again for choosing us!

Best Wishes,
Pro Grooming

Rated 1 out of 5 stars

Progrooming have little knowledge or understanding of items they are selling. Don't buy anything during Chinese New Year!!!

I ordered a dryer which arrived faulty. I was asked to send videos which I did and was then told Progrooming had sent the video to manufacturer for advice. What they failed to mention at this point was the manufacturer was in China and closed for Chinese New Year meaning I would have to wait a couple of weeks. I was only told this when I specifically asked how quickly the manufacturer would be in touch! I needed a working dryer for my dog grooming business so had no choice but to send back dryer at my own cost (Progrooming would not pay until they had been advised by manufacturer!), get a refund and buy a dryer elsewhere.
I would never again buy such an essential item for my business from a company who clearly have little knowledge or expertise of the items they are selling. It is unacceptable to expect a buyer to wait 2 weeks for help/advise regarding a faulty purchase.

January 27, 2025
Rated 5 out of 5 stars

Good quality products

Good quality products, fast delivery and free delivery over £10, bargain!!

January 27, 2025
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Reply from progrooming.co.uk

Hi Fran,

Thank you so much for your five star review! We're thrilled to hear that you're happy with the quality of our products and the fast delivery service. We always aim to offer great value, and it's fantastic to know that you took advantage of our free delivery offer. We appreciate your support and look forward to serving you again soon!

Best Wishes,
Pro Grooming

Rated 5 out of 5 stars

Great service would recommend

Great service. Well packaged and arrived quickly. Yet to use products but all appear to be perfect.

January 2, 2025
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Reply from progrooming.co.uk

Hi Top Stop,

Thank you for your wonderful review! We're delighted to hear that you were happy with our service and that your order arrived quickly. We hope the products work perfectly for you once you have a chance to use them. If you need any assistance, don't hesitate to get in touch. We truly appreciate your recommendation!

Best Wishes,

Pro Grooming

Rated 5 out of 5 stars

Can’t recommend enough

Can’t recommend enough! I emailed asking which hose I should get for my dryer. I got a very quick reply asking for photos of my dryer and within 5 mins they had sent me a link for the correct hose. I ordered it yesterday and I’ve received it today.

January 16, 2025
Unprompted review
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Reply from progrooming.co.uk

Hi Izzy,

Thank you so much for your kind review! We're thrilled to hear that you had such a positive experience with our service. Our team strives to be as responsive and helpful as possible, and it’s great to know that we could assist you quickly in finding the right hose.

We truly appreciate your feedback and look forward to helping you again in the future. Thanks again for choosing us!

Best Wishes,
Pro Grooming

Rated 5 out of 5 stars

Excellent, definitely use again

Excellent service and very quick delivery, definitely use again

January 2, 2025
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Reply from progrooming.co.uk

Hi Kate,

Thank you so much for your kind words! We're thrilled to hear you were pleased with our service and speedy delivery. We look forward to seeing you again in the future!

Best Wishes,
Pro Grooming

Rated 5 out of 5 stars

Very clear communication

Very clear communication, item arrived as described and well protected. Extremely happy, definitely will use them again

November 29, 2024
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Reply from progrooming.co.uk

Hi Miranda,
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experiences with our service . Rest assured, we continuously strive to improve and provide excellent service to all our customers.

We look forward to seeing you again soon!

Best Wishes,
Pro Grooming.

Rated 5 out of 5 stars

Great service

Great service, good to find the left handed scissors that I was after. Received promptly and well packaged, will definitely use this company again.

November 27, 2024
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Reply from progrooming.co.uk

Hi Gill,
We greatly appreciate your feedback! We are super happy to hear you found what you were looking for! Rest assured that we continue to work tirelessly to guarantee quality service to all of our customers!

We hope to see you again soon!

Best Wishes,
Pro Grooming

Rated 5 out of 5 stars

Fast and efficent

November 8, 2024
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Reply from progrooming.co.uk

Hi,
Thank you for your five star review! We know your time is valuable, and we're thrilled to hear that we could provide fast service!

Hope to see you again soon!

Best Wishes,
Pro Grooming

Rated 5 out of 5 stars

Excellent communication regarding…

Excellent communication regarding delivery

October 31, 2024
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Reply from progrooming.co.uk

Hi Sue,
Thank you for the 5 star review! We are happy to hear about your positive experience with us!
We appreciate your custom and hope to see you again soon!

Best Wishes,
Pro Grooming

Rated 5 out of 5 stars

First time using ProGrooming

First time using ProGrooming, was fast and reliable. Will definitely use again!

October 2, 2024
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Reply from progrooming.co.uk

Hi Tom,
Thank you for the great review! We’re so happy you had a great first experience with us, and we look forward to seeing you again soon!. Until then, we’re here if you need anything.

Best Wishes,
Pro Grooming

Rated 5 out of 5 stars

The item i ordered was delivered…

The item i ordered was delivered quickly and in excellent condition.

September 9, 2024
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Reply from progrooming.co.uk

Hi Steph,
Thanks for leaving us positive feedback, its greatly appreciated and we love to hear that you are happy with your order!

We hope to see you again soon!

Best wishes
Pro Grooming

Rated 5 out of 5 stars

Purchased the purple coloured pedigroom…

Purchased the purple coloured pedigroom standdryer/blaster. I was shocked at the quality for the price. Whilst I am only using it at home on my dog, for the price, I wasn't expecting it to be such good quality.
It was easy to assemble. I would recommend to home & mobile groomers especially.

September 4, 2024
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Reply from progrooming.co.uk

Hi Lynne,
Thank you for taking the time to write a 5* review. We are pleased to hear you are happy with your dryer/blaster. We appreciate your feedback and thank you for ordering with us.

Best Wishes
Pro Grooming

Rated 5 out of 5 stars

Great website and pricing

Great website, pricing amazing and very quick delivery. Excellent grooming table and so easy to put together.

June 27, 2024
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Reply from progrooming.co.uk

Hi Julie,

Thank you for your review, we appreciate your feedback regarding our service. We are pleased to know our team met your expectations.

Pro Grooming

Rated 5 out of 5 stars

Great customer service

Great customer service
Thank you Catherine and her team
For sorting out my dog blaster from my first email to end problem solved
I was very happy with the outstanding service it was delt with
Thank you
Mandy&tara

June 27, 2024
Unprompted review
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Reply from progrooming.co.uk

Thank you for Mandy for such a lovely review.
Look forwarding to seeing you again soon.

Pro Grooming

Rated 5 out of 5 stars

Great blaster received quickly

Great blaster received quickly

June 3, 2024
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Reply from progrooming.co.uk

Hi Wendy

We are glad to hear you are happy with your blaster and pleased the item was delivered quickley.

Thank you for the review

Pro Grooming

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