Pure Telecom Ireland Reviews 2,348

Samantha was v courteous and professional while discussing the contract etc.professional customer services!!

Rang today to change some things on My package, got through straight away, Samantha the customer service representative was super helpful super patient, great experience ,staff like this lady should be cherished

The joy of waiting a very short time to talk to technical support - worth changing to for that alone. Problem understood, checks done quickly and all sorted. Rachel was lovely while she did this!

First interaction with Pure. Very enthusiastic and nice lady. Easy to contact as well

Just felt I had to share my woeful experience with puretelecom, it started in June 2024 so it's a while back but only recently came across my correspondence again. I was changing providers and before the switch over puretelecom disconnected me without reason. I contacted puretelecom about my issue and I did receive a missed call. This was followed up by an email apologizing and stating I will be reconnected on the 30th. I replied stating "Do not reconnect me as new provider will have me connected by then". Roll on August I received a bill from puretelecom which was DD from my account and as I was disconnected (I thought) I could not access my puretelecom account. So cancelled my DD and contacted puretelecom for a refund and they seemed confused at my request but eventually agreed to a refund but it wouldn't happen until September. Come September I received another bill from puretelecom and a failed attempt at a DD. Puretelecom customer service were so frustrating to deal with and during this my new provider was billing me. I will never use or recommend puretelecom to anyone. Stay away from them.

I switched over to Pure Telecom recently to provide my broadband service. I didn’t know very much about the company but I am very pleased with my decision to move to Pure Telecom. I especially want to thank Ben and Rachel for all their support with the transfer process to the service. They were very helpful and supportive during telephone conversations.

Expert resolution of the problem. Done with informed attention and good humour. A refreshing interaction.

Spoke with Nicole, really helpful and informative, an apsolute pleasure to deal with.

I’ve been with Pure Telecom for a of years now and I’m really happy with their service. Recently, I had a request and it was handled very quickly and efficiently by Samantha from the loyalty team, which I really appreciated. It’s great to deal with a company that responds promptly and keeps things hassle free. Overall, I’m delighted with the service and would happily recommend them.

I've been with Pure for over 3 years and have just renewed. Great company to deal with, never had a hassle. PP

I have been with Pure Telecom since the 5th of March, and the service never worked. During the cool-off period they told us it was just a matter of time and the line would stabilise. Silly us we believed this. The line got worse: it drops 30/40 times a day for either a few minutes or hours. Basically no internet during weekends. I have contacted the customer service multiple times by phone or email. Once they told me the line was too fast and dropped the speed at 5mbps (!!). Then they claimed it was our socket since the modem seemed off. We changed the socket, nothing changed. They asked us if we were keeping the modem on all day (what a question is this? Of course we would). They suggested to call customer service when the line dropped. Did again for the humpreth time, they told me then it was a technical issue and they would have a technician calling me back. Never did. After another email with complaints, they sent an engineer. He came and said he couldn't see anything wrong on the line. He changed the line socket, I think just to do something. Of course nothing changed, but I got two messages from Pure telling me "Yay, the problem ia sorted!". We had 28 line drops on Friday. I contacted them again, but after this I will go to Regcom to get out of a service that is simply not working.
To say awful is a compliment. Stay away.

My client was absolutely amazing she was so helpful and sorted my situation very quickly and with out any fuss if there was more people like this lady it would surely be better so from me thank you for your help

Was with them for 2 days and I had to cancel it. Constantly dropping out and very poor speed. Tech support offered very little to resolve this so I decided to cancel before I was locked into year long contract Definitely the worst broadband I have experienced.

They're a complete joke, always trying to find ways to overcharge customers.

Daniel fixed the problem with my broadband quickly. Top man and very pleasant to deal with. Hope there's a staff reward scheme available for customer service and knowledge.

Connectivity is stable and consistent. Short wait time when calling to renew. Abbey was efficient and professional and offered market rate on website.

On Tuesday April 14th, 2026 an intruder alarm specialist installed an alarm system complete with a 'Ring' doorbell. He lost a lot of time setting up the doorbell due to the poor internet availability, it kept dropping out. here was no other internet use in my residence at that time.
I tired to watch a hurling match on Sunday April 19th, 2026, the internet was working reasonably well at the start, however, it deteriorated as time went by, within 20 minutes or so it ceased to work, my screen remained frozen.
I called 2 different numbers and received the same voice messages - only the feature to make a payment was functional.
Using my phone (Vodafone) the Pure Telecom website indicated that Pure Telecom provide a 24/7 support service - I now understand that this is not accurate.
No Monday April 20th, I called Pure Telecom and spoke with and extremely condescending agent (Rachel).
She was most unhelpful and advised me that Pure Telecom put a lot of thought into their marketing strategy and stated that any speed between 2Mb and 100Mb fulfilled the contract between Pure Telecom and their clients that have the same agreement as mine.
I mentioned to her that I specifically asked the sales agent with whom I reached the agreement about the 100Mb speed, he assured that it would be a great service and that I would not have any issues. Rachel told me that he would have 'no technical knowledge' because he was just sales - in which case he should have advised me to speak with some of your technical team.
In recent years I worked on several 3rd world islands in the Caribbean and in South American countries, I never experienced such poor Internet Service as that provided by Pure Telecom.
For some reason unknown to me, Rachel decide on a couple of occasions the teach me how mobile telepones work - I have been using mobile phones since 1992, twice I had to ask her to stop talking about something that was totally irrelevant to the Pure Telecom service.
She referred to the 14 days cooling off period, I didn't have any problems during those 14 days.
I am famliar with the 'throttling back' ISPs use.
Rachel also stated that she was not familiar with the Pure Telecom website claim that 24/7 support service is available, but she would bring it up internally.....

On the phone this morning speaking with Samantha . She explained that fiber broadband is not available in our area yet but is coming soon. I renewed our contract for twelve months. I'm a long standing customer and Samantha was very helpful and did her best to explain the situation.