Rachel was so helpful, she was able to tell me when the service would be restored when I called about an outage in my area. The broadband was back up and running long before the estimated time. We've... See more
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Review summary
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Excellent company to deal with, I switched both home and business to pure telecom and have no regrets. Great customer service competitive rates and tech support is second to none .. well done Daniel,... See more
Been with pure telecom for a years on and off, super quick to get in contact if you do need assistance, but overall usually no help My only gripe is I wish they'd just offer a long-term contract, h... See more
Company replied
I called Pure Telecom when I noticed an increase on my monthly invoices. I spoke to Nicole in the Retentions Team and she was able to offer another 12 months contract with the price I've been paying... See more
Company replied
Company details
Information provided by various external sources
Get The Broadband Service You Need. Friendly Customer Service. Free Connection. 100% Irish Owned. Servicing 60,000 Irish Homes. Call Pure Now 1800 844 023
Contact info
Ireland
- puretelecom.ie
4.4
Excellent
2K reviews
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Samantha
Samantha, was great help. Very easy to speak to. Wish all companies had a Samantha.
April 7, 2026
Unprompted review
Reply from Pure Telecom Ireland
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Highly Recommend
Fantastic service as always from Pure Telecom. Within seconds Samantha extended my contract on the same price plan for another 12 months. Exceptional customer service!
April 7, 2026
Unprompted review
Reply from Pure Telecom Ireland
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From my initial call to being put…
From my initial call to being put through to Daniel it was all informative. Daniel was so helpful and pleasant he’s an asset to your business. He waited till we were back up and running. Thank you Daniel
April 4, 2026
Unprompted review
Reply from Pure Telecom Ireland
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Excellent service on a bank holiday…
Excellent service on a bank holiday weekend.My problem was solved in 5 minutes with no fuss. Thanks .
April 4, 2026
Unprompted review
Reply from Pure Telecom Ireland
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Christopher was kind and patient with…
Christopher was kind and patient with me. Better still we got the box to work. Happy punter this weekend
April 3, 2026
Unprompted review
Reply from Pure Telecom Ireland
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Thanks to rachael got me up and running…
Thanks to rachael got me up and running its great to hear a helpul voice at the end of the phone line instead of an ai robot
Service so far excellent
Well done pure telecom for customer service
April 1, 2026
Unprompted review
Reply from Pure Telecom Ireland
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Daniel was so helpful and solved my…
Daniel was so helpful and solved my issue's very quickly in a way that i understood tech!
Thanks again Daniel
April 2, 2026
Unprompted review
Reply from Pure Telecom Ireland
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My internet was constantly stopping a…
My internet was constantly stopping a lovely girl Samantha suggested I get a new modem my contract was due to be finished but she was so helpful I foolishly renewed it
I got my new modem a week ago tomorrow I lost the internet again on Sunday
On Monday the technician organised a other technician to call and fix it and it would take 6 days to day is day 4 but I am really worried I am a vulnerable person and use a watch with alarm for safety which I don't have now
Surely with a brand new modem this should not have happened
March 26, 2026
Unprompted review
Reply from Pure Telecom Ireland
Can you please email support@puretelecom.ie and we will look into this for you.
Very good experience and Daniel was…
Very good experience and Daniel was very helpful with fixing my broadband speeds, also very easy to contact not waiting long times to be spoken to
April 2, 2026
Unprompted review
Reply from Pure Telecom Ireland
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I rang Pure Telecom & spoke with Nicole…
I rang Pure Telecom & spoke with Nicole to renew my contract. Excellent customer service received.
March 31, 2026
Unprompted review
Reply from Pure Telecom Ireland
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Samantha was very polite and friendly
Samantha was very polite, friendly and knowledgable. I ended the call feeling happy with my upgraded package, thanks to her .
April 1, 2026
Unprompted review
Reply from Pure Telecom Ireland
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Prompt helpful service.
April 1, 2026
Unprompted review
Reply from Pure Telecom Ireland
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Best Customer service
I have to say that every company should have a Daniel !!
What a great customer service /contact. Polite - helpful & addressed every query quickly & without fuss. This service is seldom seen with large companies so congratulations to PureTelecom & give that man a pay rise !
March 6, 2026
Unprompted review
Reply from Pure Telecom Ireland
Thank you for your kind feedback.
Loyalty Team
Samantha was very professional and answered all my questions. As a result I am signing up for fiber to my house
March 31, 2026
Unprompted review
Reply from Pure Telecom Ireland
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Just made a phone call to check on…
Just made a phone call to check on pricing and my next years contract with Puretelecom and within seconds Samantha had me sorted
March 31, 2026
Unprompted review
Reply from Pure Telecom Ireland
Thank you for your feedback.
Renewal quick and easy.
We've been with Pure Telecom for a few years now and have no complaints. At the end of each year, I ring and they give me a competitive price so I stay with them because their service has been reliable and fuss-free. Happy to recommend.
March 31, 2026
Unprompted review
Reply from Pure Telecom Ireland
Thank you for your feedback.
Staff are easy to deal with and the…
Staff are easy to deal with and the internet service is very reliable.
March 31, 2026
Unprompted review
Reply from Pure Telecom Ireland
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Very prompt answering My call Nicole…
Very prompt answering My call Nicole was great at sorting out a New contract for me with no fuss Happy to start New contract would go back again
March 31, 2026
Unprompted review
Reply from Pure Telecom Ireland
Thank you for your feedback.
They are very professional and a…
They are very professional and a pleasure to deal with.if you ever do have a problem, They deal with it straight away in a pleasant manner which is so difference than most other providers.
March 30, 2026
Unprompted review
Reply from Pure Telecom Ireland
Thank you for your feedback.
Spoke to Eddie on the phone about my…
Spoke to Eddie on the phone about my account. He was so helpful and helped me a lot with my account. Thank you Eddie
March 30, 2026
Unprompted review
Reply from Pure Telecom Ireland
Thank you for your feedback.
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