Rachel was so helpful, she was able to tell me when the service would be restored when I called about an outage in my area. The broadband was back up and running long before the estimated time. We've... See more
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Review summary
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Excellent company to deal with, I switched both home and business to pure telecom and have no regrets. Great customer service competitive rates and tech support is second to none .. well done Daniel,... See more
Been with pure telecom for a years on and off, super quick to get in contact if you do need assistance, but overall usually no help My only gripe is I wish they'd just offer a long-term contract, h... See more
Company replied
I called Pure Telecom when I noticed an increase on my monthly invoices. I spoke to Nicole in the Retentions Team and she was able to offer another 12 months contract with the price I've been paying... See more
Company replied
Company details
Information provided by various external sources
Get The Broadband Service You Need. Friendly Customer Service. Free Connection. 100% Irish Owned. Servicing 60,000 Irish Homes. Call Pure Now 1800 844 023
Contact info
Ireland
- puretelecom.ie
4.4
Excellent
2K reviews
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Renewed my contract within 3 minutes…
Renewed my contract within 3 minutes call. Quick and effective. Lovely lady to deal with. Recommend
March 30, 2026
Unprompted review
Reply from Pure Telecom Ireland
Thank you for your feedback.
PureTelecom is an excellent service provider
PureTelecom provides excellent service and reasonable rates and if and when contacted regarding any issue the response from the company is second to none.
March 26, 2026
Unprompted review
Reply from Pure Telecom Ireland
Thank you for your feedback.
Very good customers service
Very good customers service, Rachel was very nice and very helpful and sorted my issue so quickly, really recommend the PURE telecom company for your broadband. Thanks
March 28, 2026
Unprompted review
Reply from Pure Telecom Ireland
Thank you for your feedback.
Talking to Rachel about my connection…
Talking to Rachel about my connection excellence phone manner and all the staff very helpful. Could not recommend more . Thank you 👍
March 27, 2026
Unprompted review
Reply from Pure Telecom Ireland
Thank you for your feedback.
Samantha was very helpful and…
Samantha was very helpful and professional.
I had no landline for over 2 months, and was very disappointed.
Eventually Pure Telecom managed to coax OpenEir to come and fix the copper wire on the line from local exchange.
After such a long delay I was about to leave Pure, but Samantha was very encouraging and offered a great deal and offered to sort out a refund for the two bills I was charged when we had no phone. I was pleased with her customer service and new cheaper contract with Pure. Thank you
February 27, 2026
Unprompted review
Reply from Pure Telecom Ireland
Thank you for your feedback.
Thanks Rachel for your help and support.
March 27, 2026
Unprompted review
Reply from Pure Telecom Ireland
Thank you for your feedback.
David was very helpful with my query…
David was very helpful with my query and even suggested some good alternatives about the issue. Overall expirience with the customer service was superb. Thanks.
March 27, 2026
Unprompted review
Reply from Pure Telecom Ireland
Thank you for your feedback.
This has to be one of the WORST…
This has to be one of the WORST Broadband services in Ireland.
Appallaing customer service topped off with insulting disdain for customers.
There self proclaimed "Award Winning" customer service is the final insult.
So called tech support is an unqualified "technician" unable to answer basic technival questions.
I still with no broadband after almost 48 hours andit looks like I wont have a technician out until after the weekend.
AVOID
BELOW is the reply from Pure Telecom almost 3 weeks from when my broadband stopped working. This is their “Award Winning Customer Support “? What a joke! Not once, did I receive an email, a phone call even trying to show any concern for the outage. I’ve voted with my feet and cancelled the non service and won’t be having anything to do with Pure Telecom again.
AVOID
March 26, 2026
Unprompted review
Reply from Pure Telecom Ireland
Can you please email care@puretelecom.ie and we will investigate this for you.
Samantha was professional and very…
Samantha was professional and very helpful and sorted my enquiry immediately
March 26, 2026
Unprompted review
Reply from Pure Telecom Ireland
Thank you for your feedback.
Sam understood my query and had…
Sam understood my query and had everything sorted to my complete satisfaction.
March 26, 2026
Unprompted review
Reply from Pure Telecom Ireland
Thank you for your feedback.
Genuine crowd,very flexible on…
Genuine crowd,very flexible on broadband offers for existing customers. Perfect internet speed without interruptions or flows. Highly reccomended A+++
March 26, 2026
Unprompted review
Reply from Pure Telecom Ireland
Thank you for your feedback.
Reply from Pure Telecom Ireland
Can you please email care@puretelecom.ie and we will look into your query.
Would highly recommend Pure Telecom
I made 2 calls to Pure Telecom this morning, 1 to report a fault which was handled very effectively and 2 to enquire about a reduction in my broadband service with Samantha. She was bubbly, friendly and very efficient.
March 25, 2026
Unprompted review
Reply from Pure Telecom Ireland
Thank you for your feedback.
Super friendly
Super friendly, fast and professional customer support.
March 25, 2026
Unprompted review
Reply from Pure Telecom Ireland
Thank you for your feedback.
Very pleased that we changed to PureTelecom.
Recently changed to PureTelecom just today.
We are delighted to be saving €20 per month.
The modem arrived incredibly quickly just next day. Just plugged in and exactly the time designated by puretelecom the switchover occured very smoothly. All we had to do was to enter the new password into our devises and off you go.
Very easy to do even though we are not techy people at all. We are very pleased.
March 25, 2026
Unprompted review
Reply from Pure Telecom Ireland
Thank you for your kind feedback.
I'm with pure telecom and I had a…
I'm with pure telecom and I had a problem with my phone and they got back to me and sorted it immediately, the lady was ever so patient with me while she was explaining to me what to do.would highly recommend this company for phone and broadband
March 24, 2026
Unprompted review
Reply from Pure Telecom Ireland
Thank you for your feedback.
Contract
Spoke with Abbey regarding my contract..
Great customer service
Abbey very friendly helpful
Keep up the excellent work pure Telecom your staff are amazing 🤩
March 24, 2026
Unprompted review
Reply from Pure Telecom Ireland
Thank you for your feedback.
Pure Telecom - Top Service Provider
Got top rate attention from Nicole who has promptly dealt with my Pure Telecom account query. I would not hesitate to recommend anyone to move to Pure Telecom. I got top rate service today and my call was answered within 3 minutes. How good is that??
March 23, 2026
Unprompted review
Reply from Pure Telecom Ireland
Thank you for your kind words.
Superb
I’ve been with pure telecom for 2 years now and don’t plan on changing supplier. Just spoke with Samantha on the phone to discuss my current contract and it was pleasant and quick to sort my issue. Keep up the good work guys!
March 23, 2026
Unprompted review
Reply from Pure Telecom Ireland
Thank you for your feedback.
Best internet Ive ever had!
Best internet Ive ever had!! Annoyed however that they put my bill up on renewal without notifying me. Rang them, and switched it back into contract.
March 23, 2026
Unprompted review
Reply from Pure Telecom Ireland
Thank you for your feedback.
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