Pvybike 

I have been looking for an e-bike for a couple of months. I’m always worried about ordering stuff online, is it as good as they say, or is the quality up to standard. After finally taking a gamble, I ordered the PVY Z20 pro and crossed my fingers. To my shock it turned up within the week. And bearing in mind I live on the Isle of Wight, there was no extra charge,unlike most of the other companies. And some wouldn’t deliver at all. I am very impressed with the quality, I’ve only had a short ride on it so far and it performs extremely well.So far no issues and I would definitely recommend to friends.

I'm really positively surprised, a good price-performance ratio, we are very happy with the process, the bikes are practical and ride very well.

Danke sehr! aus Germany 😉

Hubert

When I saw the build quality during assembly and had tried the bike i imediatelly ordered one more for my wife. They are great bikes!

Fun bike - PVY Z20 Plus 1000

Very quick delivery from Italy to Denmark
Used 1 hour to assemble the bike including adjusting the gear shifter

Thinking of buying one more

One Bag for free and good fast email service with the support

Ouick Delivery. Email contact works well. I' have forgotten to fill in the Discount Code. After Email contact, they offerd a free bag for nearly 50€.
Thats customer service.

I love my z20 plus is very helpful in my work 😊

I ordered my bike in May and arrived yesterday. So long waiting time and a lot of delays is only why I do not give 5 stars for my review. BUT, ofter my 1st minute ride I forgot about everything. The Libon bike is just fantastic. In my past I had a lot of different e-bikes, but this one is just Top, love it. Also it's much bigger that I was expecting. I am 190 tall. Just perfect.

I bought my ebike more than a month ago. Bike came on time but once opening the packaging the bike was rusty from the inside of the fork frame and certain other pieces (Screews, disc brake...) Absolutetly shocking. I have then contact them and ask them for a swap for another model they denied, so just asked them to collect the damaged bike and to refund me. Is been now over 2 weeks since they collect the bike but despite have sent them over 10 emails. NO money and no reply that't the worst customer services I have ever deal just thinking there isn't customer service is just cheap bikes sold at expensive price.

Don't buy anything from this company, they just steal your money.
In March 2024 i ordered a z20 pro and an extra battery. They send it to a wrong address and I had an email correspondence with them about sending it to the correct address. They never informed me about anything and the bike never came, so at last I claimed my money back.
Every time I email with them, over the last 3 month, they write that my money will be back on my account within 48 hours, but they never come.
So they are just a bunch of thieves and swindlers.

It's been 72 hours since pvybike answered here and I immediately wrote an email to them, even though they write they will handle the email within 24 hours, they have not. So don't believe in them.

After some email communication a month ago, I gave them info to pay my money back. They promised to do so within 24 hours. But as all the other times, they do not pay anything.
So once again they are just a bunch of criminals.
DON'T buy anything from them, you will only regret you did.

Absolutely ridiculous the amount of time that you have to wait for a bike delivery. Just like one of the users reported, I made a purchase for a LIBON back at the end of May and it was a carbon copy situation of what was said: mentions of delays, that it will come soon then further delayed to early August. After no updates whatsoever, I had to reach out for an update and was told this week it would reach the European warehouse but upon checking the LIBON page on their website, now it says it will arrive in September. What an absolute joke after paying more than £1k for the product. I have requested a refund now but seeing what other users report, this might be another battle just to get my money back.

I was really looking forward to getting this ebike but my God does their logistics leave a lot to be desired.

I've bought 3 bikes (PVY Libon) from pvybike.com
The bikes are great, met all our expectations.
There were some logistic problems due to Suez Canal crisis, but the bikes have finally arrived in perfect condition.
The customer service was extremely helpful and answered all the questions and concerns.
Although, it wasn't the best buying experience, but I can't blame pvybike.com for that, because the problems were external, and as I mentioned, I had customer service support all the time - they don't ignore you!

Thank you PVY for the good product!

The WORST customer service I’ve ever received from a company. It’s a complete non sense of emails back and forth replying the same thing over and over again. Arguing for 2 months requesting a refund for a faulty bike that broke after only 2 months (Manufactor fault). Now they finally agreed to a refund with a “deduction fee”… And it’s now the argument of getting it, it’s been a month and all they say is coming within 2 days.
I do not recommend to buy from this company from China, that makes it look like it’s an UK company.

A couple of weeks ago I bought my first e-bike from PVY, a Z20 Plus 1000 in Matt Grey, the reason I bought one is that while on holiday I saw one, also in Matt Grey, it looked great, seen lots of e-bikes around where I live, but hadn’t seen one like this, so I had to ask the owner about it, he was really praising it up, it looked so well made, and.... just beautiful. When I got home I looked on the Internet about them. I found the company, and took the plunge and bought one, and it had £30 off, anyway it came in less than a week, it was reasonable ok to build it up, quite straightforward, I was really impressed with the build quality. It's my first ebike so it took a while to fathom the settings, I was about ready for a test drive, but the UK weather was rubbish, and I wasn't taking it out for its first ride in the wet, then we had a lovely lovely day, so out I went. It rode lovely, so solid and comfortable, I experimented with the fork settings, and decided to lock them for where I was riding it, on a flat road. I'm still experimenting with the settings, my first ride over and I really love it, and couldn't have chose a better ebike, I was so lucky to be able to see one in the flesh on holiday to make me decide, and it's a great bike, that’s only my first short ride, 3 miles, and was very chuffed, but have got to play about with settings a lot yet. Going from a normal Mountain bike to an e-bike, you wouldn’t think it would be a problem, but want to get the best out of the settings to make it the best e-bike ride experience for me, hope it’ll last me years.
Can I just say that I am really picky! I try and find fault with stuff, this PVY Z20 1000 Plus is Very Good!,

Do not buy! Feels like a scam I spent over £800 on their website for a bike and accessories on 18th May, and all I got so far is excuses in broken English. I'm demanding a full refund now, but they make it very difficult so I'm calling my bank now try to get the money back - it's a scam!

I bought a PVY Z20 Max, when I received it I found that there were no details of the Manufacturing Certificate under the CE EN 15194 directives, after several complaints they sent me the CE certificate issued by the UDEM company (from Turkey) registered under the number M.2020.206.C6631
, I tried to verify it on the website udem.com.tr without success because it was not registered for PVY, after which I contacted UDEM and they confirmed that the certificate was FALSE, that the certificate corresponded to another brand of bicycles and of course to other models. I asked PVY to return my money, and they washed their hands of the matter.

Not the best start within two weeks the control unit burnt out and pvy customer support next to useless
I’m having to pay out of my own money to have it fixed and considering I paid pvy over £1200 and waited weeks for delivery I think you could say this was not one of my best purchases

PVY has the worst possible customer service I have experienced till date in any business whatsoever.
I have reserved PVY Libon, on the 1st of April with a 50 Euro advance so that when it is released, I get a secret Super early bird price. A week later, it was released and the specs were also revealed with a 50Nm torque and 500W motor. I paid the rest of the amount on 8th April, and got my order booked in. Delivery date Early May. Meaning, in 4 weeks.

After Early May came in, no response from PVY who are only accessible through a Facebook group with multiple fake IDs with fake profile pictures often communicating with incomprehensible broken English and often being unaware about their own bike specs.

Middle of May, under pressure, they made up this drama that the shipment has been done in time but due to attacks on red sea by pirates, the ship has to take a longer trip and it's delayed delivery to end of may, or Early June. Another 4 weeks gone, and again no contact from PVY fake IDs. After pressure from the people in the group and threatened of filing legal complaints with police, PVY now makes up another story all of a sudden.

Now they are saying that there are two variants of the bike (CE AND International) and the International variant package has been halted for customs inspection so everyone who ordered that one has to wait till end of July (another 6-8 weeks) or early August for delivery.

They gave an option to switch to CE variant which has a weaker motor and a lesser torque (250 W and 25Nm) for the same price. What an absolute mockery of a deal after holding our money for nearly 2 months a few weeks now.

Many people asked for refunds same as me, and many people who trusted them a third time were a given a BS tracking number which theybsre holding on to with their dear life, and still no signs of delivery anytime soon ( I expect another 3 weeks to the least).

This has been my experience with PVY and if you want empty promises made by complete joke of a management with mediocre poor quality bikes, go for it. My advice, don't try to save a few bucks ordering this and going through the frar of losing your money and getting scammed every step.

I have been offered no compensation whatsoever for trusting them since early April and them holding my money for 2 months

I placed an order on May 24th with expected delivery 5-7 days. I paid with ApplePay, my card was charged, I received an order confirmation and the invoice. For more than 3 weeks the order status was „awaiting shipment” so finally I’ve send an email asking for an update. No response. I asked again.

Then I received a strange response from Pvybike that that have “automatic system alert” that my order is at risk and my credit card was stolen. They also asked for a photocopy of my credit card and last 6 digits of card numbers. I’ve send them a legally binding transaction confirmation from my bank and asked for more explanation (my bank was not aware of any “automatic system alert”) but no response since then.

It’s extremely suspicious and looks like scam. If they had any issue with the payment why they didn’t ask immediately but waited until I reached them? Why to ask for the picture of my credit card? Looks like I was just robbed.

My advise: don’t buy anything from this company.