Quintain Living Reviews 

Moved into Quintain in late summer. Jayv helped make the move in process was so quick and seamless without any issues.

I am moving to Quintain Living in Jan 2026 and just completed my booking. I want to give a special shout-out to Sofia, Sahl and Kyle for being so supportive throughout the process.

Dealing with paperwork and international payments from China can be complex, but the team made it transparent and efficient. They were very patient with my queries and quick to resolve all the trivial issues. Great customer service so far!

Staff is very good

loved the entire process of referencing and i am a huge fun of quintain living.

ms patricia in particular made my experience extremely seamless. she is extremely kind, communicative and prompt. i would def recommend quintain living to others !!

I’ve lived in this building for around two and a half years now, and I honestly can’t speak highly enough of the team here. From day one, they’ve been consistently friendly, welcoming, and incredibly supportive, they truly go above and beyond to make this feel like home rather than just a place to live.

A special thank you to Maria, who has been absolutely outstanding. She is kind, professional, and genuinely cares about the residents. Her support and dedication have made such a difference to my experience here, and she always goes the extra mile with warmth and compassion. Because of her, this building really feels like somewhere I want to stay long-term. I genuinely can’t imagine living anywhere else.

I’d also like to mention Shane, who has always been helpful, approachable, and friendly whenever I’ve needed assistance.

The whole team creates such a positive, supportive atmosphere, and it’s rare to find that level of care and consistency. Living here has been a wonderful experience, and that’s entirely down to the people who work so hard behind the scenes every day.

Thank you for making this such a great place to live.

I want do say thank you to Maria on Madison! She is so helpful, lovely and she always care about the residents!! Tks Maria you are amazing!!

Great building, the team is really helpful and amazing (especially Maria). Its safe environment with a lot of facilities and amenities nearby. Its just 5 minutes walk from London Designer Area

Lived in Maddison and had a great experience. First ones in the building, great staff and good amenities

I’ve been making deliveries around Wembley Park for sometime now. Whenever I come to the Madison building Shane, Noemi, Maria and Jayvi are a pleasure to see, always with a smile on their faces and making everyone feel welcome.

The building itself has a very unique and likeable look to it and smells amazing. Recommend this place

Ken at the reception was really very helpful, professional and friendly. Ken actually made everything smooth and easy!

Stay was outstanding, faculty was really helpful and good. Whatever was accordingly our expectations….. recommended 👍👍👍

We’ve been living at Ferrum with Quintain Living for four years now, and our experience has been consistently excellent. The building has a unique loft-style design that immediately stood out to us — it feels modern, warm, and really well thought out. The furniture provided (from John Lewis) is high-quality, durable, and far better than what most rental developments offer.

Our apartment has a fantastic view, which has honestly been one of our favourite things about living here. It makes the space feel bright and open year-round.

The residents’ team has also always been incredibly supportive. A special mention goes to Michael, who has been exceptionally helpful, professional, and patient throughout our tenancy and especially during our recent renewal process.

Overall, we highly recommend Quintain Living and the Ferrum building. It’s been a great place to call home.

My experience with Quintain Living has been nothing short of frustrating. They present themselves as transparent and tenant-friendly, but the reality is very different. The team often makes claims that don’t match the tenancy agreement, and when questioned, they become dismissive and borderline threatening. For example, they insist you cannot pay by credit card even though the tenancy agreement clearly states otherwise.

They also overcharge for the smallest things. If you need to extend even slightly, they suddenly add around 33% extra, which makes absolutely no sense. They advertise “no hidden fees,” yet there seem to be hidden charges for absolutely everything.

Even if you are living here they bring people into your home, your private space to view the place.

What makes it worse is the behavior of the staff. They are consistently unhelpful, curt, and honestly some of the rudest people I’ve dealt with in housing. Emails go unanswered for days, sometimes over a week but the moment they need something, they expect an instant reply from you and will pressure you aggressively. They’ve even made comments implying they’ll cut off WiFi if rent is delayed by a very short period. It feels less like customer service and more like intimidation.

The prices they charge are definitely not worth it for the service you receive. Between the lack of professionalism, poor communication, hidden fees, and the constant sense of being talked down to or threatened, I honestly cannot recommend living here. There are many better, more respectful property companies out there.

Thank you to Mani & Matt for resolving an issue with mould and giving me excellent advice going forward so the issue doesn’t happen again. Also thanks to Mannie U for changing my lightbulb in the bathroom

Mani & Mannie Very good service helped heating

Mannie and mani were professional! They fixed our leaking tap in no time!

Support by an efficient team. Lucian and Karol are two of the most, helpful, hardworking and kindest gentlemen, that i’ve ever ment.

Whenever I need a job done, they come in and fix it, within an hour, on the same day or on a day of my convenience.

So grateful for them being amazing! thank you guys ! 🙏🏾

We had an excellent stay at this apartment over the weekend.
The location is truly 5-star — incredibly convenient, safe, and perfect for exploring Wembley. The apartment itself was spotless, beautifully presented, and had absolutely everything we needed as a family of three.

From the fully equipped kitchen to the comfortable living space and thoughtful touches throughout, it made our stay feel effortless and relaxing. It’s clear that a lot of care goes into maintaining this property to a very high standard.

We wouldn’t hesitate to stay again and highly recommend it to anyone looking for quality accommodation in a fantastic location.

Paying 2.5k for an 1 bedroom apartment only to be stuck in a house that smells like weed daily every winter.
Random people who don’t live here gather on the staircase and smoke weed. I have to keep calling security who will eventually come leisurely to escort the strangers out.

The front desk team are always fast to assist with any issues regarding parking. Thank you team!