Quinteassential Fine Teas Reviews 194

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the fresh and amazing flavors of the teas. Many appreciate the smooth taste and the overall quality, often describing the teas as divine, top-class, and the best they've ever had. People also enjoy the personal touches, such as handwritten postcards and free samples. However, some customers have experienced issues with the subscription service, noting difficulties in managing or canceling their subscriptions.

What people talk about most

Product

Consumers express high satisfaction with the product quality, particularly praising the unique and amazing... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the excellent taste and high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm a big fan of Quinteassential, especially their Tales of the Orient tea which I have every single evening to wind down. Recently I ordered some tea and got an email saying that their online store w... See more

Rated 5 out of 5 stars

I love the fresh flavours of your teas. Absolutely love the personal touch of a handwritten postcard too and the sample tea you sent me was delicious and I’ll definitely be ordering more. The Earl Gre... See more

Rated 5 out of 5 stars

I had the earl grey tea at a cafe and really enjoyed it so decided to purchase. I also added cleanse. They are expensive but good quality. Ordering was easy and delivery quick.

Rated 5 out of 5 stars

I was delivered a beautiful imperial earl grey tea, which smells and tastes divine. I also received a hand written postcard and a free sample teabag. I had a slight issue with the QR code, and someon... See more


Company details

  1. Tea Store
  2. Tea Manufacturer
  3. Tea Market Place

Written by the company

We design artisan teas of uncompromising quality, inspired by travel, culture and art. Shop for our loose leaf tea or sustainable pyramid teabags and enjoy award-winning unique teas and botanicals. Blended with your wellbeing in mind, our selection of teas are healthy and delicious to drink. Be guided by the QR code and text on our packaging to select the best tea to suit your mood.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

194 reviews

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Rated 5 out of 5 stars

DIVINE!!!

How can anyone not love the teas from 'Q'! A divine experience for all senses. It all starts with the tasteful packaging, the color composition of the tea leafs, the smell, the bespoke music and then the cutest solution to a self-made teabag... and finally you get to enjoy it: A true explosion of goodness! I am in awe!
I LOVE LOVE LOVE everything about the Quin-tea-ssentials!

May 6, 2021
Unprompted review
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

We're in awe of this awesome review, thank you so much for your kind words! So glad you enjoy our teas and recognise the quality and attention to detail we invest in. We love everything about you too!
Happy sipping!
Bernadine & team

Rated 5 out of 5 stars

Quinteassential Teas are by far our…

Quinteassential Teas are by far our favourite teas to both drink and use in recipes to cook with. The strength and flavour quality is outstanding.
The service from Bernadine and her team is first class and if you ever have any queries they respond immediately.
We are lucky enough to live locally so we can collect our goodies however shipping has been fine too when required.
We highly recommend tasting these teas - you will be a convert I am sure!

April 28, 2021
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

Thank you so much for your lovely words, it means a lot to us!
Happy sipping!
Bernadine & team

Rated 5 out of 5 stars

I absolutely adore Quinteassential

I absolutely adore Quinteassential’s teas. I’ve got a different blend for my daily tea moments and each one is the perfect balance of freshness, sweetness, calm or energy depending on what I need. My favourite changes regularly though - today it’s Green Flamingo!

April 27, 2021
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

Thank you for your lovely words, Tamsin!
Green Flamingo is an excellent choice, the amino acids inherent in green tea, combined with low level caffeine can help boost brain power and great to sip when taking a break.
Happy sipping!
Bernadine & team

Rated 5 out of 5 stars

Amazing company with wonderful…

Amazing company with wonderful products! You have to try their incredible teas!

April 27, 2021
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

Thank you so much for your kind review 😊 it brings a smile to our faces!
Happy sipping!
Bernadine & team

Rated 5 out of 5 stars

The best tea

The best tea. The beat service. The best price. Wouldn’t go elsewhere now for my Earl grey!!

April 27, 2021
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

Ooh, a lovely recommendation Julie, thank you very much! Imperial Earl Grey is great during the daytime, my personal favourite too 😍
Happy sipping!
Bernadine & team

Rated 5 out of 5 stars

Excellent teas and great customer service

I ordered from quintessential for the second time. Love the teas, especially the British mint, the cleanse and the rooibos creations.
Brexit didn't make it an easy experience to order something from the uk as a European, but the customer service reacted really nicely to my complaint- even tough it's all on the new customs rules due to Brexit.
If only we had these rooibos creations in Germany (I looked all over for it), so I am hoping that there are soon to be new rules which allow me to shop in the uk with pleasure.

April 27, 2021
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

Thank you so much for your lovely words Katharina. We have since compiled as much information as we could find and placed it on our website to try and make ordering from the EU a bit easier. Have a look here: https://quinteassential.co.uk/brexit
We're also looking forward to the days where trade becomes hassle free.
Happy sipping!
Bernadine & team

Rated 5 out of 5 stars

Amazing

Amazing, absolutely amazing. If you have the chance to try these teas, do. So, so good.

April 27, 2021
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

We think you're amazing too! Thank you so much for such lovely words.
Happy sipping!
Bernadine & team

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