Quirks Car Reviews 

455
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and courteous, making the car buying process pleasant and stress-free. Many highlight the exceptional customer service and smooth transactions from start to finish. People also appreciate the quality of the vehicles, often finding them in great condition. Reviewers frequently mention the team's efficiency and proactive communication, ensuring a positive experience at every step. Customers also note the helpfulness in sorting paperwork and providing guidance, making the overall process straightforward and easy. Many express their strong recommendation for the company, indicating high satisfaction with their purchases and the entire interaction.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising the sales team for being helpful,... See more

Service

Customers consistently note positive experiences with service, often describing it as fantastic,... See more

Product

Customers had positive experiences with product, with many expressing pleasure and satisfaction with their... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional care that was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve just bought my first car from Quirks Garage - a used Land Rover Discovery Sport - and had great service from Chris from start to finish…. He was quiet , unassuming , and courteous , and not in th... See more

Company replied

Rated 5 out of 5 stars

Dominic was extremely helpful. Being in Birmingham, he sent us a few videos to give a comprehensive view of the car we were interested in. He also provided us with a decent PX value for my Seat Ibiza.... See more

Rated 5 out of 5 stars

I recently had the pleasure of viewing a Range Rover Sport, and it was by far the most impeccably maintained example I’ve come across on the market. The quality and presentation of their vehicles clea... See more

Company replied

Rated 5 out of 5 stars

Amazing experience! The team was excellent and impressed me right from the beginning until I drove away with my new car. They offered an excellent trade-in value for my old vehicle too. I will certain... See more


Company details

  1. Used Car Dealer

Written by the company

Based in Wickford, Essex, Quirks Car Company is a multi award winning family-run business dedicated to selling sports cars, prestige vehicles, and 4x4 vehicles. With over 30 years' experience in the retail motor industry, there is no one you should trust more when it comes to buying a used sports, prestige or four wheel drive vehicle. We have extensive knowledge of a huge range of desirable marques and models for sale, including Audi, Bentley, BMW, Jaguar, Lamborghini, Land Rover, Mercedes-Benz, Maserati, Range Rover, Porsche, and Volkswagen as well as many other brands. Visit www.quirkscarco.co.uk for more info. Showroom doors open from 9am - 6.30pm Monday to Friday, 9am - 6pm Saturdays and 10.30am - 4.30pm Sundays Find us on Arterial Road (A127), Wickford, Essex, SS12 9JG We look forward to seeing you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

455 reviews

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4-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(455)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is my second car from Quirks Car…

This is my second car from Quirks Car Company and I couldn’t be more delighted. Excellent service and no pressure to buy. I wouldn’t go anywhere else.
Thank you Ross, you truly are the best.

July 3, 2023
Unprompted review
Quirks Car logo

Reply from Quirks Car

Thank you very much for your great 5* review, it is much appreciated. We look forward to helping you again in the future.

Rated 5 out of 5 stars

Hassle-free experience

From my first exploratory phone call the staff were most helpful, especially Billy the sales manager, and also Ross who ironed out a few queries. Special thanks too to Danny who delivered the car to me.
It was a lucky find that brought me to Quirks and I'm very pleased with my purchase.

July 27, 2023
Unprompted review
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Reply from Quirks Car

Thank you very much for taking the time to leave your great 5* review, it really is appreciated. We look forward to being of service to you again in the future.

Rated 5 out of 5 stars

Good service

Good service , new car and part x very good

July 29, 2023
Unprompted review
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Reply from Quirks Car

Thank you for your 5* review, it is much appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

I have bought so many cars from Quirks…

I have bought so many cars from Quirks Cars I have lost count . Brilliant choice of cars but more than that just really nice people to do business with . Ross and all his staff 10/10 would highly recommend

July 11, 2023
Unprompted review
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Reply from Quirks Car

Thanks once again Tony for your business and taking the time to leave your review, it really is appreciated. I'm sure we'll be seeing you again soon!

Rated 5 out of 5 stars

fROM START TO FINISH I WAS KEPT ON THE…

fROM START TO FINISH I WAS KEPT ON THE UPDATE OF THE PURCHASE OF MY CAR, THESE GUYS KNOW HOW TO LOOK AFTER CUSTOMERS WHO ARE BUYING DREAM CARS

July 6, 2023
Unprompted review
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Reply from Quirks Car

Thank you so much for your great 5* review, it is really appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

SL63 AMG 👌🏻

Loved the car. Chris highlighted some minor defects to the SL63 AMG which promised me they would take care of prior to me collecting the car. Picked it up today and the car was mint. Would recommend and use them again.

July 6, 2023
Unprompted review
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Reply from Quirks Car

Many thanks for taking the time to leave your 5* review, it really is appreciated. We are delighted you are pleased with your new car, and hope to be of service to you again in the future.

Rated 5 out of 5 stars

Great service and vehicle.

Chris bowler went that extra mile in dealing with finance company so car could be collected as planned. Quality car and great service. Cannot recommend this dealership highly enough.

June 27, 2023
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Reply from Quirks Car

Thank you Ian for your great 5* review, it is much appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

Extremely professional and did what…

Extremely professional and did what they said and when, an effortless transaction and great outcome.would highly recommend.

July 3, 2023
Unprompted review
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Reply from Quirks Car

Thank you for your 5* review, it is much appreciated. We hope to be of service to you again in the future.

Rated 4 out of 5 stars

To kick things off I would like to…

To kick things off I would like to thank Quirks cars for a pleasant car buying experience and for supplying a car that we are very pleased with. Chris and the whole team were very polite and helpful and the purchase went through without a hitch. The car was prepared to a reasonable standard when compared to that of a main dealer but that said the price was also far lower than a main dealer. One minor point to make a balanced review was the removal of the carpet mats... why? and the new number plates were poorly drilled into the tailgate rather than through the manufacturers inserts to prevent corrosion... not a deal breaker but worth a mention. To sum up a great car from a good company that I would buy from again. Mark

June 15, 2023
Unprompted review
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Reply from Quirks Car

Thank you for your review Mark, it is much appreciated. Your comments will be passed on to the sales and yard teams for their information and future action. We are glad you are happy with the car and hope to be of service to you again in the future.

Rated 5 out of 5 stars

Ross 👍🏼👍🏼

A lot of initial snags, however ross is incredibly helpful. We had complained about various issues and was frustrated at getting nowhere
In the end ross stepped in and showed us fantastic care and customer service. We have our car back after some issues and he kept me informed every step of the way. This is exactly how customer service should be
Thankyou Ross for genuinely taking care of us and fixing the issue.

June 16, 2023
Unprompted review
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Reply from Quirks Car

Thank you for 5* review, it is much appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

5 star service

Very helpful, offered great price and super efficient highly recommend!

June 15, 2023
Unprompted review
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Reply from Quirks Car

Thank you for your 5* review, it is much appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

Thanks Chris Bowler 👍🏻

Great Customer Service from Chris Bowler. Chris kept us updated all the way through the process of purchasing 3 cars in one go. Even picked us up from the station. Nothing was too much trouble and we loved the football chat. He's a credit to the car sales industry. Thanks again. We would definitely Recommend Quirks Car Company

June 5, 2023
Unprompted review
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Reply from Quirks Car

Thank you for your 5* review, it is much appreciated. We are pleased Chris offered you the level of service we expect from all our staff, and hope we can be of assistance to you again in the future.

Rated 1 out of 5 stars

Extremely Disappointed....

I am writing this review today with disappointment. I recently purchased an Aston Martin from this dealership for a hefty sum of 70k. I took pride in this purchase, expecting not only a quality vehicle, but also premium customer service that ought to come with a high-end luxury brand. Unfortunately, my experience fell short of the bar.

At the time of purchase, the dealership made certain assurances which were integral to my buying decision. These included the promise of fixing the door switch unit and replacing the door trim on my newly bought vehicle. The salesperson even went as far as to promise to send me the required parts and cover the cost of fitting, should any issues arise.

Three weeks have passed since I took ownership of my Aston Martin, and I must report with regret that the dealership has not fulfilled any of the assurances made at the time of the sale. The door switch unit remains faulty, and the door trim remains untouched. They have neither sent me the required parts nor reached out to cover the cost of fitting as promised.

I have tried reaching out to the dealership multiple times to address these issues. Each call and email I have made was met with unfulfilled promises and delays. Their lack of communication and disregard for their commitments has not only left me frustrated but also feeling undervalued as a customer.

While I understand that businesses can occasionally fall short of their promises due to unforeseen circumstances, the lack of communication and disregard for customer satisfaction is disheartening. After spending such a substantial amount on a vehicle, the expectation is to have an equally substantial post-purchase experience and hence I will be taking legal action.

What's more disappointing is the trust I placed in this dealership - trust in their word, trust in their brand, and trust in their supposed commitment to customer service. Unfortunately, this trust was not reciprocated, leaving me to deal with unfulfilled promises and a diminished customer experience.

In conclusion, I find it hard to recommend this dealership based on my personal experience. My hope is that they take this feedback to heart and rectify the situation for future customers, ensuring that their promises aren't just sales tactics, but firm commitments that they fully intend to keep.

June 6, 2023
Unprompted review
Rated 5 out of 5 stars

Best team around really helped me out…

Best team around really helped me out when other dealers have struggled to get me the credit I needed for the car I wanted good part ex price good communication would recommend for sure!

Thanks Ross and team!

May 21, 2023
Quirks Car logo

Reply from Quirks Car

Thank you for your 5* review, it is much appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! Charlie was so professional and the collection and money transfer was quick and easy! Amazing company with a personal touch.

Thanks guys you have made something that seemed impossible……. possible!

Take soon and all the best.

June 1, 2023
Unprompted review
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Reply from Quirks Car

Thank you for your great 5* review, it is very much appreciated. We hope to help you again in the future, whether buying or selling.

Rated 5 out of 5 stars

Great experience dealing with Charlie

Great experience dealing with Charlie. I wouldn't hesitate to recommend Charlie at quirkscarco.co.uk. The process of selling my BMW M4 convertible was seamless and effortless. Cannot recommend highly enough, wouldn't hesitate to contact Charlie again for any future sales.

May 30, 2023
Unprompted review
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Reply from Quirks Car

Many thanks for your 5* review, it is truly appreciated. We hope to be of service to you again in the future, whether buying or selling.

Rated 5 out of 5 stars

New Car Purchase

Great service and done quickly. I bought my new car Tuesday and collected it on Saturday. When I arrived Chris had everything ready to complete and sign. 30 minutes later I was driving off in my new car. Well done Quirks Car Centre!

May 26, 2023
Quirks Car logo

Reply from Quirks Car

Many thanks for your 5* review, it is truly appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

Very well looked after

Very well looked after
Staff very courteous
Easy to deal with very helpful

May 2, 2023
Quirks Car logo

Reply from Quirks Car

Thank you for your 5* review, it is much appreciated. We hope to be of service to you again in the future.

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