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RAC Mobile Mechanics Reviews 

39,550
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 22,031 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional mechanics for arriving on time, maintaining a friendly attitude, and completing vehicle repairs efficiently at home. People also highlight the seamless online booking process, noting that clear communication and helpful updates make the entire procedure exceptionally convenient and stress-free. However, some reviewers were not happy with customer service, mentioning long waiting times when trying to get immediate assistance over the phone. A few other people also felt that support teams were unhelpful, pointing out frustrating communication hurdles and a lack of accountability for problems.

What people talk about most

Service

Consumers find service to be positive, highlighting the convenience and efficiency of having mobile mechanics... See more

Staff

Users describe positive interactions with staff members who are consistently polite, professional, and... See more

Customer service

Customers consistently note positive experiences with customer service, expressing deep appreciation and... See more

Booking process

Clients share positive opinions on booking process, noting that it is very easy, well laid out on the... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how convenient it is to have work... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Call Renault my van would not start R A C attended site Engineer diagnosed battery failure Arranged to replace battery R A C attended site Engineer fitted new battery Van all working A... See more

Rated 5 out of 5 stars

This was the first time using the service at home and will definitely be using this again. From the point of booking on line the communication from the RAC was excellent. Estimated time of arrival g... See more

Rated 5 out of 5 stars

I had previously taken car to garage and told all checks made and nothing wrong. I assumed maybe due to very hot weather BUT when fault happened again I called RAC and hoped their expertise with m... See more

Rated 5 out of 5 stars

A thoroughly professional experience. The two gents from RAC turned up after calling ahead and quietly and efficiently set about the service. The entire process took an hour and a half. I was present... See more


Company details

  1. Mechanic

About RAC Mobile Mechanics

Written by the company

As the UK’s most experienced breakdown cover provider, British motorists have been trusting the RAC to fix their cars for 125 years. And now we can help repair your car even when it hasn’t broken down.

With RAC Mobile Mechanics, you can cut out the hassle of getting your car to a garage. If you need a service or repair, they’ll come to you at your home or work. All you have to do is hand over your keys – so you can get on with your day without interruption.

You’ll get a 12-month parts guarantee on any parts we fit as a result of your service or repair. So you can relax knowing that you’re covered if anything isn’t quite right.

Just book a day that suits you, and we’ll handle the rest. Whether it’s a quick repair on your driveway, or a full service in your office car park, your car’s in safe hands with our fully trained mechanics. There’s a lot you can get done without going to a garage. Like full or interim services, and vehicle diagnostics. Or quick fixes like replacing your springs, oil and air filters, or brake pads and discs.

Why book an RAC Mobile Mechanic?

Written by the company

We bring the garage to you
Have your car serviced or repaired at home or work, while you get on with your day
Fully trained mechanics
Relax knowing your car’s in safe hands - all our mechanics have the RAC stamp of approval.
12-month parts guarantee
All parts fitted as part of your service or repair are guaranteed for 12-months, for complete peace of mind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

40K reviews

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4.8

All reviews

(39,550)

20,906 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Firstly

Firstly, the booking process was very easy and on the day Sam the RAC mechanic kept me informed all the way through the process from his initial call to inform me of his attendance time to talking through what he had done.
Also very easy payment process and the money was taken after all the works was completed.

September 4, 2026
Rated 5 out of 5 stars

My RAC mechanic Joe was brilliant

My RAC mechanic Joe was brilliant, let me know when he was going to arrive the day before, arrived on time and was a friendly, lovely guy (which isn’t always common especially early in the morning), had a quick chat, let him get on and at the end got my car back, fully serviced with a breakdown on what I might need to keep an eye on. Will definitely be using RAC again and hopefully Joe will be the one showing up on my doorstep!

September 4, 2026
Rated 5 out of 5 stars

Mobile Mechanic HARRY.

Mobile Mechanic HARRY was allocated the job of replacing the starter motor late in the day. He gave regular updates on his ETA and was mindful of me having waited all day. Fortunately he willingly took on the job even though it took him way past his normal finish time.
Forty minutes after his arrival the job was complete.
Harry is to be commended for his standard of customer service !

September 2, 2026
Rated 5 out of 5 stars

Fast

Fast, friendly, professional. Well worth the money. Five stars.

September 4, 2026
Rated 5 out of 5 stars

Quick and professional service!

Mechanic: 8397

I can’t fault the service I received. My battery replacement was booked for Wednesday, but when the RAC mechanic arrived he found a damaged terminal that meant the job couldn’t be done safely that day. Rather than rush it or leave me in the dark, he took the time to explain exactly what the problem was and talked me through the next steps clearly.

What really impressed me was that he booked me straight back in, and I was seen the very next day. He returned, fitted an OEM replacement battery, and sorted out the damaged terminal too. Professional, honest, and genuinely went the extra mile to get it done properly and quickly. Couldn’t ask for more.

September 3, 2026
Rated 5 out of 5 stars

John Gold Swindon 5 star review!

I had the joy of having John Gold as my mobile mechanic yesterday morning. From the beginning of our interaction John was polite and extremely friendly, John was changing my break pads and discs and within 10 minutes he called me out to be so open and honest telling me my discs were actually okay and I could just pay for the pads and that’ll be all. Absolutely amazing service from him a true credit to the Swindon team. Thank you R.A.C and thank you John.

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Nice experience

I was contacted first thing driver identified himself and time of arrival. Driver arrived on time and proceeded with changing the battery. jordan jackson was very polite friendly and professional completed the job in short order. Thank you very much.

September 4, 2026
Rated 5 out of 5 stars

Mechanic kept me up to date on his…

Mechanic kept me up to date on his arrival turned up on time, explained everything he was going to do and then got to work on my vehicle. About two hours later he phoned me to say it was all done, he went through everything he had done and explained a couple of things he had written on the report. Then he took the payment, it was all so simple and I didn’t even leave my home. Jay Elliot the mechanic was a really nice chap and a great job I would highly recommend him.

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Solved my issue

Booked for a new a battery but the team did some due diligence first and discovered it was the back-up battery making sure I replaced the right thing! Fantastic service and great guys!

August 27, 2026

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