Recognise Bank Reviews 

864
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 278 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the account opening process to be exceptionally easy and quick, often completed online in minutes. Many people praised the user-friendly website and the straightforward process for making deposits, with funds often confirmed instantly via email and text. Customer service also received high marks, with staff described as helpful, knowledgeable, and providing excellent support for queries. However, some customers encountered difficulties with the authentication and verification processes, particularly regarding nominated bank accounts. These issues sometimes led to delays in account activation or making deposits, with some mentioning unclear instructions for online banking registration.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that opening and setting up an... See more

Website

Consumers find the website to be positive, highlighting its user-friendly design and ease of navigation. Many... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, clear communication,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Payment

Customers consistently note positive experiences with payment, highlighting the ease of transferring money... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've recently opened up several savings accounts online recently for both my wife and myself. Without any doubt the account with Recognise Bank was the easiest and most convenient to open. The websi... See more

Company replied

Rated 5 out of 5 stars

Was so easy and quick to apply and open account. Safe and secure with checking account to make sure money reaches correct account. No fuss or having to send detailed documentation. Account opened... See more

Company replied

Rated 5 out of 5 stars

I opened a 1 year savings bond with a top rate and it took less than two minutes to complete the online application form. I paid money into the account and was immediately notified by email that the... See more

Company replied

Rated 5 out of 5 stars

Our Fixed Rate Saver had an excellent rate of interest. Just as important, on maturity we opted to split teh money 3 ways - one back to our designated account, the other two to two new Recognise accou... See more

Company replied


Company details

  1. Bank
  2. Financial Institution
  3. Savings Bank

Written by the company

Recognise Bank was founded in 2017 by experienced business owners who recognised the disconnect between traditional business banking and the needs of modern SMEs. We were frustrated with the lack of understanding, certainty and flexibility offered within the industry. In short, we believed that we could build a better bank. And so, we did. We received our banking licence in 2021 and quickly grew our community of loyal business and personal customers, with the help of our dedicated, diverse, and expert team. Recognising our customers is at the heart of what we do. Today, our hard work and customer centricity is demonstrated by our excellent rating on Trustpilot. We offer a range award-winning, secure FSCS protected savings accounts with competitive interest rates for individuals and businesses alike. Recognise Bank is authorised by the Prudential Regulatory Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulatory Authority (PRA). Our eligible saving products are protected by the Financial Services Compensation Scheme (FSCS) up to £85,000 for individuals and businesses and £170,000 for joint accounts. We also offer a range of specialist lending products, and we aim to be as flexible as possible with all of our offerings and services, no matter what your business needs. It’s why our customers, brokers and partners love working with us.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

864 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(864)

281 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy to open an account with a…

Very easy to open an account with a superbly designed website and efficient texts and emails to support you. Highly recommended

June 1, 2026
Recognise Bank logo

Reply from Recognise Bank

Hi Adrian, thank you for your review. We're pleased to hear that you had a good experience. We really appreciate your feedback.

Rated 4 out of 5 stars

The application process was simple and…

The application process was simple and easy. The communication is clear and quick. Any transactions are immediately confirmed.

May 25, 2026
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Reply from Recognise Bank

Hi, thank you for your review. We're pleased to hear that you found our application process simple and easy. We really appreciate your feedback.

Rated 5 out of 5 stars

Excellent Interest Rate

Excellent Interest Rate. Easy to open the account Online and staff available for telephone support afterwards.

June 1, 2026
Recognise Bank logo

Reply from Recognise Bank

Hi, thank you for your review. We're happy to hear that you had a good experience.

Rated 5 out of 5 stars

Good product and excellent customer service

Best fixed term bond on the day so happy to be a customer and so far so good, had need to call their customer service and they were very good, well informed and helpful. Recommended.

June 1, 2026
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Reply from Recognise Bank

Hi Mark, thank you for your feedback. We're pleased to hear that you had a good experience.

Rated 5 out of 5 stars

Used this bank for about 3 years now

Used this bank for about 3 years now. Good interest rate. Easy to open account and maintain. On the occasions I have had to ring the bank with a query they answer quickly and their reps are always helpful and deal with anything professionally

May 15, 2026
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Reply from Recognise Bank

Hi Pauline, thank you for your review. We're pleased to hear you found our customer service team responsive and helpful.

Rated 5 out of 5 stars

Good user friendly setup process

Good user friendly setup process, quick text confirmations and funds credit quickly

May 29, 2026
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Reply from Recognise Bank

Hi Tracey, thank you for your review. We're happy you found our setup process friendly. We really appreciate your feedback.

Rated 5 out of 5 stars

It was very easy to open a business…

It was very easy to open a business deposit account online.

May 6, 2026
Recognise Bank logo

Reply from Recognise Bank

Hi, thank you for sharing your experience. We're pleased to hear you found our business account opening process easy.

Rated 5 out of 5 stars

Easy to open account

Easy to open account

May 19, 2026
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Reply from Recognise Bank

Hi Robert, thank you for sharing your experience. We're pleased to hear you found our account opening process easy.

Rated 5 out of 5 stars

Great Bond

Great Bond does what it says on the tin.

May 1, 2026
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Reply from Recognise Bank

Hi Pritesh, thank you for sharing your experience. We’re really pleased to hear your positive feedback. If you need anything else, we’re always happy to help.

Rated 3 out of 5 stars

Staff were extremely helpful over the…

Staff were extremely helpful over the phone.
However, there is a problem with activating my nominated bank account despite three attempts to do this.

May 15, 2026
Recognise Bank logo

Reply from Recognise Bank

Hi Patrick, thank you for your feedback. Please contact our customer service team if you're still experiencing issues activating your nominated bank account:

support@recognisesavings.co.uk
03458727888

Rated 5 out of 5 stars

Quick and easy,

May 12, 2026
Recognise Bank logo

Reply from Recognise Bank

Hi, thank you for sharing your experience. We’re really pleased to hear everything was quick and easy for you. If you need anything else, we’re always happy to help.

Rated 5 out of 5 stars

Straightforward process

Simple, straightforward account opening process with clear communication throughout.
Instant updates as account is funded giving confidence and peace of mind.

April 24, 2026
Recognise Bank logo

Reply from Recognise Bank

Hi Shaun, thank you for your feedback. We’re really glad to hear your experience has been a positive one.

Rated 5 out of 5 stars

Quick and easy to set up the account…

Quick and easy to set up the account and immediate confirmation of any payment made.

May 5, 2026
Recognise Bank logo

Reply from Recognise Bank

Hi Gordon, thank you for leaving a review. We’re glad you’ve had a smooth experience and appreciate you choosing Recognise Bank.

Rated 5 out of 5 stars

Good interest rate

Not heard of this bank before but an easy account to open on-line with a decent rate of interest.

April 14, 2026
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Reply from Recognise Bank

Hi Kevin, thank you for your review. We're pleased to hear that you had a good experience opening an account with us. We really appreciate your feedback.

Rated 5 out of 5 stars

New account and a new bank for us

Simple account opening procedure, confirmations of progress and final written confirmation of nominated bank account for the all important receipt of interest.
Well done and thank you.

April 19, 2026
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Reply from Recognise Bank

Hi Alan, thank you for your review. We're glad to hear that you found the account opening procedure simple with regular and consistent communication throughout. We really appreciate your feedback.

Rated 5 out of 5 stars

I highly recommend Recognise Bank.

I highly recommend Recognise Bank.
It was easy to set up an account and apply for a new savings product.
Remember to send money to your account from your linked bank account otherwise the money will be sent back.

April 14, 2026
Recognise Bank logo

Reply from Recognise Bank

Hi, thank you for your review. We're happy to hear that you found our application process easy. We really appreciate your feedback.

Rated 5 out of 5 stars

This is the future of banking,

This is the future of banking,

April 29, 2026
Recognise Bank logo

Reply from Recognise Bank

Hi Kevin, thank you for your review. We're delighted to hear such positive feedback and that your experience reflects what we aim to deliver. We appreciate you sharing your thoughts with us.

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