Regionalbroadband Reviews 

148
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being polite, efficient, and professional during installations. Many highlight their helpfulness, knowledge, and clear explanations of the process. Reviewers also appreciate the tidy work and prompt arrival of the engineers. However, some customers also noted significant issues with the overall service quality and reliability. A few other people also felt that the company did not deliver the advertised speeds, leading to dissatisfaction with the service received.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting the professionalism, efficiency,... See more

Service

Reviewers highlight ambiguous aspects of service, with many expressing significant dissatisfaction, citing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had our broadband installed today by Nik from Regional broadband. He was excellent. He explained everything so well and made sure we understood how it all operates. He was polite,efficient and tidy... See more

Rated 5 out of 5 stars

Nick arrived on time, and explained every step, even the change of plan of where he was going to put the receiver. I would 100% recommend them to anyone that’s looking for broadband.

Rated 5 out of 5 stars

Had an issue with my net, engineer Nik called at agreed time. Very polite, knowledgeable and professional. Offered various helpful solutions for my internet. Top man.

Rated 5 out of 5 stars

Nik was on time, friendly efficient and honest about the service. He put time and effort into the job to ensure best outcome. He provided clear information in a way which ensured understanding.



Contact info

3.9

Great

TrustScore 4 out of 5

148 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(148)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks, Nik!

Nik the technician was very efficient and tidy, and he explained the new system very well to us. Thanks! We hope our new broadband is a good improvement on what we had before.

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Nik was superb finding the best signal as we live rural. Highly reccomend and made sure the signal was still strong before he left. Had Eir for years and the speed i'm getting now with Regional Broadband is faster and better.

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great Job by Nik

Nik worked hard to get me the best coverage he could. He tried everything until he was happy that I was receiving the best signal possible. I feel he went above and beyond.. Great service 👍

September 23, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you so much to Nik

Thank you so much to Nik. Really knew what he was talking about even explained it all to me, very knowledgeable, courteous, so helpful couldn't ask for more, would highly recommend. He knows his stuff.10/10

September 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great install experience

I got broadband installed in my new house. I would like to thank Nik who spent hours at the house , and wouldn't give up until we found the best spot to install the modem for coverage. So far , I have I have nothing but praise for the company and staff

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

fast customer service

fast customer service, almost immediate via phone and quick to contact engineers to fix a problem in the line.

They were quick to isntall too.

July 25, 2024
Unprompted review
Rated 1 out of 5 stars

Bad experience

Had service installed, after waiting in and they didn’t show, it was ok no better than what I had so I cancelled within “cooling off period “That’s when customer service went dark! Couldn’t get my cancellation confirmed, then took nearly 3 weeks to get equipment removed. Only happened after I contacted comreg, really arrogant staff when you do eventually get through to them.

July 18, 2024
Unprompted review

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