Regionalbroadband Reviews 

Excellent work from my installer Nik very good and tidy work, excellent time keeping, explaining exactly what he was doing as he was doing it 👏. No time wasted, in and out in no time. Very good Nik well done to you.

Surprised by some of the negative reviews - that hasn't been my experience at all. Switched to Regional Broadband for a 5G service while working from home during COVID, following years of problems with our wired connection. Fast speeds from the off and while sometimes it might drop for a few seconds, overall the connection is excellent. In terms of customer service, just yesterday we had a huge electrical storm overhead which cut the power to the house and fried our 5G antenna leaving us offline. Contacted Regional Broadband at 3pm explaining we urgently needed reconnection as we were working from home. They had someone out first thing the next morning and we were back online by 9am, with upgraded equipment and faster speeds than before. Really can't argue with that! I appreciate some people seem to have had different experiences with their connection speeds and customer service, but my own experience with them has been very positive.

Gave this company a 1 star a few months ago over a poorly explained sign up process . A call to confirm your commitment to the service would be nice before they started taking money . Happy with speeds and service at moment. Not as promised but better than anything I ever got in my area . Still wouldn't recommend but in fairness I'm not thinking of cancelling either.

Horrible provider.
Signed a contract in August last year, first 2 weeks were with decent internet and speeds, after the first 2 weeks (that is the time where you can decide if you stay with them or not and have to return the equipment)
internet speeds started to slow down and interrupt continuously (tested with pings to google.ie , which I was getting 3 digits pings and packet loss) , reported and sent emails several times, received only excuses like other reviewers or something with satellites signals or esb, in the first month I got contacted and been told that will be sorted. Still not fixed to this day. If you consider them think twice or thrice and make sure you have your terms specified via email or something otherwise you'll be caught by little tricks they have. Cant wait for the contract to finish, starting to consider blocking the payment and sending back the router.

Unacceptable service at an expensive price ,,Do not get into a contract with this company, Service and customer care is so bad.

My connection is good and the Service is friendly.
Even their prices are the lowest on the market for Fiberglass.
Only cons are:
Go change your wireless and router password directly.
My one has been so weak, that I had unwanted traffic viewers.
The service supported me to get my Router Password and now I cant complain anymore.
Besides the previews Internet Providers which I had, they are the best on the Irish Market.

The broadband service has gone from worst to even below. Very frequent outages and its gone even worst since Jan 2024. The service mostly not available during every weekend and also some weekdays. With working from home it becomes almost impossible to do day to day work and mainly Teams calls on hotspot. Default days of outages during storms. Lame excuses like outage at eir or ESB power outage etc. No weekend support. They take full money every month but not proving 20% of value broadband service.Its become a banana broadband service provider without basic infrastructure. Will be moving out soon to starlink as most of my neighbours. To me looks like this company is going down sadly after good service for couple of years. Pl. Stay away from them at any cost. 😕😡😡😡

I have as a customer never in my life received such bad customer service, they promised me great speeds and continuous connection with out any interruption. They do this just to get you hooked, then all hell breaks loose, crap speeds,wifi dropping, throttling your speeds etc. I have to reboot my router at least 10- 15 times a day as I loose connection, I told them that my wife works from home. No problem they said. Well if you feel like wasting your money,then go ahead and try them. But as for me,never ever again. What a scam of a company. I would give no stars if I could. STAY AWAY.

Stay well away! Awful customer service, useless "Engineers", and speed throttling in the evening. So glad I left them.

Really dreadful company. Continued to take money for almost a year after I cancelled with them and then told me they had every single contact with me except my cancellation. Refused to refund even though they know service was disconnected on my end for months. Cancelled because signal was constantly dropping. Stay away from these crooks.

Promised a top class connection if I went up to €70 a month and was told signal was done with airwaves so I'd have a better connection.
Well it's all RUBBISH. The service keeps dropping. . And I'm getting ripped off and you can't get answers.
Sold to me by Lee and raffle.
A snale can travel quicker than this service

DISASTER...STAY AWAY!!!
Sales guy lee told me that I would get speeds of 200 and I had access to fibre. Getting speeds of about 30 and keeps cutting out. Had problem (no internet at all) with it last week...Friday. Phoned and she was ok but took this whole situation of getting cables and laptop and connecting cables to their modem. Anyways no joy.... Then my son tells me to plug it into a different room for 5 min. Did this and it worked. Regional broadband couldn't fix it on the Friday and didn't bother their ass#s getting back to me from Friday and this is now Wednesday. So they still don't know I got it fixed myself They don't give a ??? about after service or customers as long as they get their monthly subscription. They are rubbish and just a fraction behind Eir's after service which is also crappppp!! Stay away!!!!

After my review I got a phone call from zoe, the loyalty manager. She appolized for all the issues I had and didn't want a sour taste in my mouth so early into contact. She has a greed to waive the remainder of the installation free as a discount. Zoe was very nice and professional through out the call and promised to always call me back if I ask for her. Only time will tell. Happy to proceed and maybe my 4 stars will become 5 in time.

I find it astonishing that these guys got 5 star reviews from anyone!!! Avoid like the plague!! The worst company I have ever dealt with

The company goes out of their way to provide explanations and solutions to customers.
They are interested and knowledgable enough to deal with all problems, and are pleasant to talk to!
Rafal is really cool...
I was considering leaving them for the competition, but they made it worth my while to stay.

They will tell you there is Fiber available in your area even if there isnt. When you realise this they offer iinternet broadband at more cost. Then if your Internet is poor you can get a booster and guess what it costs more again an extra €10 per month for the booster i was quoted. Im going to try and get out of my contract. This company is shocking

This is an absolutely pathetic company to work for, I won't recommend anyone to work here. this company has no proper management. The commission is equal to zero. and their broadband prices are way too higher than any other company and customer service is a time waste

Waiting on a refund with my partner and never get any luck with the system they use . Email ya saying my iban number is incorrect. But it was same iban you took the money from. Agreed they owe me money but they just blank me now. Id advice anybody thinking of getting this very poor customer service based company need a good lesson in lean and learn that the customer is the forefront of thier business. STAY CLEAR

Great service and great connectivity in a place which can't get fibre optic. Thank Ermel for great service today

If I could put no stars I would.
Year waiting on a refund. They never told me they overcharged I found that out myself and a year hounding them and they agree they owe me just won't pay it back.