So pleased with results - posted sunglasses on a Tuesday afternoon and they were fixed, back in the post to me by Thursday morning. Clean snap across the bridge fully repaired - amazing service at a f... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Repair Glasses will Repair your broken sunglasses or Glasses for £24.99 including UK p&p. The most economical sunglasses & glasses repair service in the UK
Contact info
48 Oakwood Road, ST3 3AR, Stoke-on-Trent, United Kingdom
- 01782 921646
- info@repair-glasses.co.uk
- repair-glasses.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good experience
I had a very good experience with Glasses Repair and was extremely happy with the service. The whole process was smooth and easy, and I was amazed at how quickly my glasses were fixed and returned to me. They did an excellent job — my glasses came back looking perfect! I would definitely recommend them to anyone needing a reliable and fast repair service.
WOW!
WOW, what can I say about this company! 5 stars does not seem sufficient! I foolishly sat on my expensive prescription glasses and snapped the frame across the bridge. After various attempts trying to fix them myself I gave up hope and resigned myself to the fact I would need to buy new £500 glasses!
My husband Google searched and found this company and what an amazing company they are!
After I had posted them and paid for "special delivery" I called and spoke to Matt to explain the situation, he assured me that he would do everything he could to get my glasses back to me ASAP as I didn't have a spare pair!
Firstly, he collected them early the next day from his local mail centre so he could prioritise the repair. Secondly he called me to say that he had successfully fixed them and posted them back to me, thirdly, he gave me the tracking number so I could keep an eye on updates, the final thing was how amazing the repair was when I received the glasses back, just 48 hours after posting them (Thursday to Saturday) to "Repair Glasses".
The repair was barely visible, the lenses were sparkling and he had even tightened up the arms!
The customer service Matt provided was OUTSTANDING and he went above and beyond for me!
I would 200% recommend his company and I would like to say a MASSIVE thanks to Matt!
Matt is AMAZING
Matt is AMAZING! I sent off my Prada Sunglasses on Tuesday evening (paid for quicker postage) and got them back this afternoon (Thursday). Such a quick turn around and the look brand new again (I've had them for 3 years now).
They were beggining to look mat and worn out but now they're back to looking pretty much brand new, so grateful! Thank you so so so much 🩵
A really beautiful job on my glasses!
A really beautiful job on my glasses - one arm broke off then the other one. I am so very grateful to Matt at Repair Glasses! He told me I could post them to him and he would do what he could. A few days later back they have come. Absolutely pristine. And a really amazing cost. I am not very tecky sending photos and stuff so I am particularly grateful for Matt’s excellent craftsmanship.
Perfect
Perfect, two pairs repaired and returned in rapid time. No fuss. Very pleased. Highly recommended
Excellent quality service!
It is so wonderful to be able to write a postitive review for a change. A real person at the end of the phone rather than a bot, friendly and knowledgable, and provided a truly excellent service.
Speedy turn around and top-class work. And great value. Highly recommended if you would like to support small businesses who offer a great service.
Absolutely first class
Absolutely first class. I sent off my glasses to be repaired and before I knew it they were back with me, good as new. Great value for money and good comms.
Life Savers and Top notch service
Top notch service, sent and back within 48hours good as new, for something I was expecting to have to buy new lens's and frames, which was not going to be a cheap option, even during december
Incredible service!
The day I was due to send off my glasses, the payment option had gone wrong on the website. I filled in a contact form, received a speedy reply to say the problem had occurred overnight. Matt said to post the glasses with my contact details inside, that they'd fix them and would then ring me to pay over the phone. This was on Wednesday. He phoned me on Thursday, I paid and got them back on Friday, in time for my Dad's funeral. Incredible service! I've been telling everyone I know about them! Would highly recommend!
Professional and great prices.
Used Repair Glasses twice now, once for a broken lens, second time to update our existing lenses with updated prescriptions - could not have been any more professional , timely and cost at 1/3 of the price we paid originally. Will 100% be using them again if needed
Super quick return of glasses all…
Super quick return of glasses all repaired. Had my first repair to nose arm done. Unfortunately broke within a month. Emailed them and they got back to me really quick saying the repair had a warranty so they fixed it free of charge. Sent them Tuesday, back in my hand repaired by Friday. Thanks very much. Would recommend to anyone that needs a repair.
Absolutely fabulous service
Absolutely fabulous service! Quick turnaround and glasses came back like new…I’m overjoyed😃 Thank you so much🙏
What a great company with amazing…
What a great company with amazing customer service. They fixed my glasses a second time for free as it was under warranty knowing that it wasn't their fault but my toddler who broke them again. Both times the glasses were repaired on the same day.
Can't recommend enough.
Superb Experience
Had some Tom Ford Glasses that were bent and need repairing. Had heard the site advertised on the Ale & Vale Pod. Sent them in, service was rapid and Glasses came back immediately, as new. Couldn't fault anything, great service.
wow what a lovely experience
wow what a lovely experience I had with Matt! I had stepped on some well loved vintage glasses and broke the hinge, which is heat inserted into the glasses frame, which seemed compilated to fix but Matt said he was up for challenge and offered a no charge if it couldn't be fixed. in the end the they were fixed for the lovely price of 24.99 and looking brand new, I am happy with the service and do recommend to anyone looking/ will go back if I need another repair :)
Absolutely 5 star
Absolutely 5 star. Glasses posted day to them day one, repaired and posted back day two, received day three. Super reasonable price too. First rate, many thanks indeed to Matt.
Good repair service
Found this business online.
I was a bit sceptical but I was not able to find someone local to fix my broken glasses and the reviews for this business on here were very positive so I gave them a shot.
One arm on my glasses had snapped off. I contacted them and they said they could fix them.
I sent the glasses off. I'm not sure if the price is cheap or not as nothing to compare to, but it seems like a good all inclusive price (Plus postage).
He repaired the glasses by sorting out two new arms, they were not a perfect match but close enough for me in the end.
Overall a good easy to use service and would use again or recommend to others.
Incredibly fast
Incredibly fast, efficient service. I sent my glasses from Edinburgh on Tuesday at 3:30 pm. Received back the repaired glasses as noon on Thursday! Excellent service.
Excellent service!
This was the second time Repair glasses repaired my Tiffany sunglasses. Honestly thought they were destined for the dustbin both times but they were repaired and you wouldn’t know. I am so happy. The service is excellent and speedy! Thank you so much!
Quick and Efficient
Excellent service! I sent the glasses on Tuesday and I received them fixed on Thursday. Communication was excellent as I wanted clarification on whether my glasses could be fixed. I sent a WhatsApp message and got an instant reply. They have saved me from having to spend over £100 on new glasses. Highly recommended!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








