Repair Glasses Reviews 

232
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its speed and efficiency, with many receiving their repaired items back within days. The staff are frequently commended for their friendly, helpful, and skilled approach, often tackling repairs others deemed impossible. Reviewers also find the pricing fantastic and great value, saving them significant costs compared to buying new items. The quality of repairs is consistently described as excellent, making glasses look brand new. Many people express immense satisfaction with the results, often recommending the service highly for its ability to restore beloved or expensive glasses and avoid costly replacements.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing it as amazing, fantastic, and... See more

Product

Customers had ambiguous experiences with product, with many reviewers expressing satisfaction with the repair... See more

Quality

People report ambiguous experiences with quality, with many customers expressing delight over repairs that... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, skill, and... See more

Price

Reviewers mention positive feedback about price, with many customers praising the fantastic and super... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So pleased with results - posted sunglasses on a Tuesday afternoon and they were fixed, back in the post to me by Thursday morning. Clean snap across the bridge fully repaired - amazing service at a f... See more

Rated 5 out of 5 stars

This is a serious, legitimate business - have no fear of sending in your glasses. If you pay for express post in both directions (quite cheap), you should have your all-important glasses back in 3-4 d... See more

Rated 5 out of 5 stars

Used Repair Glasses twice now, once for a broken lens, second time to update our existing lenses with updated prescriptions - could not have been any more professional , timely and cost at 1/3 of the... See more

Rated 5 out of 5 stars

wow what a lovely experience I had with Matt! I had stepped on some well loved vintage glasses and broke the hinge, which is heat inserted into the glasses frame, which seemed compilated to fix but Ma... See more


Company details

  1. Sunglasses Store
  2. Optician

Written by the company

Repair Glasses will Repair your broken sunglasses or Glasses for £24.99 including UK p&p. The most economical sunglasses & glasses repair service in the UK


Contact info

4.9

Excellent

TrustScore 5 out of 5

232 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(232)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good experience

I had a very good experience with Glasses Repair and was extremely happy with the service. The whole process was smooth and easy, and I was amazed at how quickly my glasses were fixed and returned to me. They did an excellent job — my glasses came back looking perfect! I would definitely recommend them to anyone needing a reliable and fast repair service.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

WOW!

WOW, what can I say about this company! 5 stars does not seem sufficient! I foolishly sat on my expensive prescription glasses and snapped the frame across the bridge. After various attempts trying to fix them myself I gave up hope and resigned myself to the fact I would need to buy new £500 glasses!
My husband Google searched and found this company and what an amazing company they are!
After I had posted them and paid for "special delivery" I called and spoke to Matt to explain the situation, he assured me that he would do everything he could to get my glasses back to me ASAP as I didn't have a spare pair!
Firstly, he collected them early the next day from his local mail centre so he could prioritise the repair. Secondly he called me to say that he had successfully fixed them and posted them back to me, thirdly, he gave me the tracking number so I could keep an eye on updates, the final thing was how amazing the repair was when I received the glasses back, just 48 hours after posting them (Thursday to Saturday) to "Repair Glasses".
The repair was barely visible, the lenses were sparkling and he had even tightened up the arms!
The customer service Matt provided was OUTSTANDING and he went above and beyond for me!
I would 200% recommend his company and I would like to say a MASSIVE thanks to Matt!

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Matt is AMAZING

Matt is AMAZING! I sent off my Prada Sunglasses on Tuesday evening (paid for quicker postage) and got them back this afternoon (Thursday). Such a quick turn around and the look brand new again (I've had them for 3 years now).

They were beggining to look mat and worn out but now they're back to looking pretty much brand new, so grateful! Thank you so so so much 🩵

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

A really beautiful job on my glasses!

A really beautiful job on my glasses - one arm broke off then the other one. I am so very grateful to Matt at Repair Glasses! He told me I could post them to him and he would do what he could. A few days later back they have come. Absolutely pristine. And a really amazing cost. I am not very tecky sending photos and stuff so I am particularly grateful for Matt’s excellent craftsmanship.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

Perfect, two pairs repaired and returned in rapid time. No fuss. Very pleased. Highly recommended

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality service!

It is so wonderful to be able to write a postitive review for a change. A real person at the end of the phone rather than a bot, friendly and knowledgable, and provided a truly excellent service.
Speedy turn around and top-class work. And great value. Highly recommended if you would like to support small businesses who offer a great service.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely first class

Absolutely first class. I sent off my glasses to be repaired and before I knew it they were back with me, good as new. Great value for money and good comms.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Life Savers and Top notch service

Top notch service, sent and back within 48hours good as new, for something I was expecting to have to buy new lens's and frames, which was not going to be a cheap option, even during december

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible service!

The day I was due to send off my glasses, the payment option had gone wrong on the website. I filled in a contact form, received a speedy reply to say the problem had occurred overnight. Matt said to post the glasses with my contact details inside, that they'd fix them and would then ring me to pay over the phone. This was on Wednesday. He phoned me on Thursday, I paid and got them back on Friday, in time for my Dad's funeral. Incredible service! I've been telling everyone I know about them! Would highly recommend!

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and great prices.

Used Repair Glasses twice now, once for a broken lens, second time to update our existing lenses with updated prescriptions - could not have been any more professional , timely and cost at 1/3 of the price we paid originally. Will 100% be using them again if needed

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Super quick return of glasses all…

Super quick return of glasses all repaired. Had my first repair to nose arm done. Unfortunately broke within a month. Emailed them and they got back to me really quick saying the repair had a warranty so they fixed it free of charge. Sent them Tuesday, back in my hand repaired by Friday. Thanks very much. Would recommend to anyone that needs a repair.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

What a great company with amazing…

What a great company with amazing customer service. They fixed my glasses a second time for free as it was under warranty knowing that it wasn't their fault but my toddler who broke them again. Both times the glasses were repaired on the same day.
Can't recommend enough.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Superb Experience

Had some Tom Ford Glasses that were bent and need repairing. Had heard the site advertised on the Ale & Vale Pod. Sent them in, service was rapid and Glasses came back immediately, as new. Couldn't fault anything, great service.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

wow what a lovely experience

wow what a lovely experience I had with Matt! I had stepped on some well loved vintage glasses and broke the hinge, which is heat inserted into the glasses frame, which seemed compilated to fix but Matt said he was up for challenge and offered a no charge if it couldn't be fixed. in the end the they were fixed for the lovely price of 24.99 and looking brand new, I am happy with the service and do recommend to anyone looking/ will go back if I need another repair :)

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely 5 star

Absolutely 5 star. Glasses posted day to them day one, repaired and posted back day two, received day three. Super reasonable price too. First rate, many thanks indeed to Matt.

October 24, 2025
Unprompted review
Rated 4 out of 5 stars

Good repair service

Found this business online.

I was a bit sceptical but I was not able to find someone local to fix my broken glasses and the reviews for this business on here were very positive so I gave them a shot.

One arm on my glasses had snapped off. I contacted them and they said they could fix them.

I sent the glasses off. I'm not sure if the price is cheap or not as nothing to compare to, but it seems like a good all inclusive price (Plus postage).

He repaired the glasses by sorting out two new arms, they were not a perfect match but close enough for me in the end.

Overall a good easy to use service and would use again or recommend to others.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Incredibly fast

Incredibly fast, efficient service. I sent my glasses from Edinburgh on Tuesday at 3:30 pm. Received back the repaired glasses as noon on Thursday! Excellent service.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

This was the second time Repair glasses repaired my Tiffany sunglasses. Honestly thought they were destined for the dustbin both times but they were repaired and you wouldn’t know. I am so happy. The service is excellent and speedy! Thank you so much!

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Quick and Efficient

Excellent service! I sent the glasses on Tuesday and I received them fixed on Thursday. Communication was excellent as I wanted clarification on whether my glasses could be fixed. I sent a WhatsApp message and got an instant reply. They have saved me from having to spend over £100 on new glasses. Highly recommended!

August 14, 2025
Unprompted review

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