Restored Furniture Reviews 

1,659
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the restored furniture, often noting items are even better than expected and beautifully done, making them delighted with their purchases. Many people highlight the helpfulness and politeness of the staff, who provide excellent service from initial contact through to the careful handling during delivery. The delivery process is frequently described as efficient, prompt, and thorough, with items arriving well-packaged and handled with care by friendly teams. However, some customers also noted occasional issues with delivery, including items arriving late, being left in inconvenient locations, or not receiving a specific delivery date.

What people talk about most

Product

People report positive experiences with product, often praising the high standard of restoration and the... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the speed, efficiency, and... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the high... See more

Service

Reviewers mention positive feedback about service, with many customers describing it as great, excellent, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have bought a number of things - Ercol sideboard and rocking chairs, dressing table, mirror, hall stand, small cabinet, cd shelves, bookshelves. All great - beautifully restored and much nicer and bet... See more

Rated 5 out of 5 stars

Restored supply great quality furniture at very good prices and are doing a wonderful job as a charitable business. We were so happy with our first purchase we've gone back twice more for furniture, a... See more

Rated 5 out of 5 stars

Excellent restored furniture which we brought unseen apart from photos and a description. I absolutely love how it looks in my kitchen/diner. It was dispatched so well packaged that it arrived looking... See more

Rated 5 out of 5 stars

There were lots of lovely pieces of furniture to chose from, plenty of images and the dimensions were accurate. Communication to arrange the delivery, via email and telephone, was clear. And best of... See more


Company details

  1. Furniture Store

Information provided by various external sources

A wide range of restored, painted, shabby chic and classic furniture, restored by a national charity working with the homeless and addicted.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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4.9

All reviews

(1,659)

120 reviews in the last 12 months

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Rated 3 out of 5 stars

Lovely pieces, extremely poor customer service

The pieces were lovely. However, packing tape was applied directly to the furniture - leaving a big sticky mess which stripped off a very visible part of the finish. The response from the company was unprofessional and indifferent, showing no action to apologise or to remedy the damage caused.

May 6, 2026
Restored Furniture logo

Reply from Restored Furniture

Hi,
Thank you for your honest feedback. We are sorry that you were unhappy with our using text message to communicate with you when we were unable to reach you by phone to discuss the damage that was caused by the poor packaging of the furniture. We have updated and clarified our communication policy to make sure this does not happen in future.

Please also accept our apologies that we came across as indifferent in our communication - this was not at all our heart or intent. We have reached out to you again via email to see what we can do about rectifying the damage to the finish of your item.
Thanks,
Restored Furniture

Rated 5 out of 5 stars

Dresser is beautiful

Dresser exactly what we were looking for. The restoration is perfect. Delivery was on time, very courteous Delivery man. Couldn't have been better.

May 6, 2026
Rated 3 out of 5 stars

Customer focused service …

I think it needs much more quality control, and much more customer focused than what I have experienced currently doing. I also feel that they should be more open about the downsides as much as the upsides about their products in the beginning. This is from a distance customer experience.

May 6, 2026
Rated 5 out of 5 stars

Thank you

Very helpful staff and Robert was great giving us ideas and guidance, and very flexible in helping us achieve the styles and size of furniture we needed. And the craftsmanship and quality of the furniture that we ordered was first class. It has transformed our Library in our house. We ordered for delivery to Switzerland which was made super easy by the team in the store and the delivery company that they work with. We are now immediately ordering more furniture....

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Good Karma, Brilliant Furniture

I have now made three purchases from Betel, and each one was a special occasion. The furniture is just so beautiful. From ordering to the piece arriving, it's such a pleasure dealing with the company. Even the courier they use is brilliant. The latest, a mahogany music cabinet which I bought to house my art supplies & easel, arrived thoughtfully and carefully packaged. It is something I will treasure always, especially knowing that I have done my tiny little bit to support others in difficult circumstances and bring good karma into our home. From now on if we need furniture, it's Betel all the way - cannot recommend them highly enough.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous furniture, lovingly restored and delivered with care

Just taken delivery of a corner unit and its surpassed my expectations. Knew it was what I was searching for from the image on the web site, but the restoration has been done with care and attention to detail. Delivery was a breeze, keeping me informed and genuine care when handling on arrival. Even the van had everything carefully covered for protection in transit. And all that with the benefit of supporting charity that gives new life to old furniture. Delighted. Thanks!

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Review of sideboard

Sideboard arrived in a timely manner.
The photographs were good, helping me to have confidence in my choice.
Quality is good. Draws and cupboards open and close smoothly.

April 1, 2026
Rated 5 out of 5 stars

Website outstanding

Website works brilliantly which is essential so you can see what you are buying. Delivery on time by cheerful lads. Excellent! Happy to use if I need more vintage furniture.

April 1, 2026

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